COMPLIANCE REPORT REGARDING THE
QUALITY MANAGEMENT SYSTEM OF THE
MERCURIAL MINDS – A SOFTWARE
DEVELOPMENT COMPANY
Group Members:
Mohsin Mahboob – 2084151
Abdul Hadi Mulkana – 2084132
Muntaha Abid Pracha – 2084166
MERCURIAL MINDS
Profile
MISSION STATEMENT OF M.M.
“We want you to fundamentally change how you deliver Value to your customers.
See the future. Use technology.”
AIM
Our clients use technology better, so they can nurture stronger relationships with
their partners and customers. They rely on us to help them deliver value efficiently
and effectively, through innovative ideas and expert advice.
Profile
Profile
M.M. has registered offices in the US, UK, UAE and Pakistan and
are active in 17 countries, spanning the Americas, the Caribbean,
Europe, Africa, the Middle East, South Asia and the Pacific
Islands.
There are 150 plus employees.
Key Customers & Partners
Product and Services
Project Management Methodology
Agile Sprint Iterations
Test
Discover
Sprint 1
Test
Develop
Design
Discover
Sprint 1
Test
Develop
Design
Sprint 1
Develop
Design
Discover
Nature of the Organization
Project based Organization
Matrix – Balanced
Software Managers or Lead acts as
Manager who takes decisions.
Agile and rapid software development
(ARSD)
Data Collection Technique
In-depth Interview method
Tools: Questionnaire/Checklist
No. of Interviews: Two
Area of Interest: Good Practices of QMS
Consent
Limitation
Quality Management System
Quality Management Plan also referred as Test Plan
Software Quality Assurance (SQA)
Software Quality Control & Testing
Quality Requirements
Product & Process Quality Standards
Software Quality Management Framework
Quality Management Plan
(Test Plan)
Software Quality Assurance
(SQA)
Software Quality Control or
Testing
Ensure Quality is Planned
Develop a SQA Plan
Unit Testing
Define how quality will be managed
Identify roles & responsibilities of QA team
API Testing
Define Quality Assurance Activities & Audit
List of processes & activities for Review &
Audit
Integration Test
Define Quality & Testing Activities and tools
Create an Audit Plan and Schedule for QA
tasks
System Test
Analyze the Product
Method to review the Organizational
processes/activities
Installation & uninstallation testing
Define Test Strategy, Objectives & Criteria
Review the processes Project plans & test
plan
Agile Testing
Resource Planning
Review specification/requirements of the
Software
Schedule and estimation
Review test design & suspension criteria
Plan Test Environment
Review the release of the software
Test Deliverables
Audits (Actual requirements vs Established
requirements)
Software Quality Management Framework
Function Suitability
Performance Efficiency
Compatibility
Usability
• Functional Completeness
• Functional Correctness
• Functional Appropriateness
• Time Behavior
• Resource Utilization,
• Capacity
• Co-existence
• Interoperability
• Appropriateness Recognition
• Learnability
• Operability
• User Error Protection
• User Interface Aesthetics
• Accessibility
Reliability
• Maturity
• Fault Tolerance
• Recoverability
Security
• Confidentiality
• Integrity
• Authenticity,
• Accountability
Maintainability
• Modularity
• Reusability
• Modifiability
• Testability
Portability
• Adaptability,
• Installation
Product & Process Quality Standards
ISO-9001:2015
Quality Management System (QMS)
Capability Maturity
Model Integration
provide guidance for developing or improving processes that
(CMMI) model
meet the business goals of an organization.
ISO15504
ISO/IEC
25010:2011
Process assessment, also termed Software Process
Improvement and Capability Determination (SPICE)
software product quality model.- The characteristics defined
by both models are relevant to all software products and
computer systems
Quality Standards vs Quality Practices
Checklist
Standards vs Practices
Fully met
Partially met
Not met
I. Risk Management Plan
Risks identified, recorded and risk strategies are developed
X
II. Estimation
Project tasks are break out into work product for estimation
X
The estimation must be approved by the Management
X
III. Supporting Project Documents
Risk Register
Stakeholder Register
Quality Testing Strategies
Project Charter
X
X
X
X
IV. Quality Management Standards
Quality Management plan is documented.
Quality Metrics are developed and documented.
Resources for QA and testing are defined.
The cost of quality is defined
Costs of control are assigned to either the prevention or the appraisal costs subclass
X
X
X
X
X
Failures of control costs are further classified into internal failure
costs and external failure costs:
Test Strategy, Test Objectives and Test Criteria are well written and defined.
Flow charts are used as processes maps.
X
X
X
V. Quality Assurance
Problem solving tools are used to manage the quality.
X
An audit is a structured, independent process that examine the processes to
comply with the quality standards (specification and requirements of the
software)
QA is performed by internal audit team.
QA is performed by external audit team.
External Audit or 3rd party audit includes the Desktop or Documentation Review
X
External Audit or 3rd party audit includes the compliance/implementation audit
X
X
X
X
External Audit or 3rd party audit includes the Surveillance Audit
SQA reviews and audits are documented.
Process SQA reviews occur.
SQA reviews of the work product are performed.
SQA activities are reported to the management team.
Supplier Selection and evaluation criteria is defined and documented.
X
X
X
X
X
X
VI. Quality reports
The test report are documented
The result are acknowledged and approved by management team.
Qualiry requirements are defined and documented.
VII. Testing and Release
The testing logs are documented throughout the process of the test execution.
Status reports are documented throughout the process of the test execution.
Functional and non-functional requirments are sub-devided
X
X
X
X
X
X
VII. Other Standards
identifying and documenting project roles, responsibilities, and reporting
relationships are planned and documented.
Defined standards are the combination of ISO 9001, ISO15504
ISO 900:2015 Certification is done.
SIX SIGMA is achieved
Communication plan is documented.
The software is ready to be launched as per Customer requirement
User acceptance testing is completed.
X
X
X
X
X
X
Recommendations
Cost Controls Appraisal Costs & Preventions Costs & Internal Failure
Costs should be defined & categorized
Risk
Quantitative Techniques should be used for higher
Management impact risks
Quality Tools
Statistical process control (SPC) should be defined
as the use of statistical techniques to control a process
or production method
Third Party A separate external audit should be performed on the
Assessment entire quality management system
It is to recommend that M.M should pursue the ISO
ISO
Certification (9001:2015) for the quality management
Certification system.
Thanks
you
Thank
you
Thank
you
Thank
you
Thank
you