Leading Process/means-“Doing things right” Effectiveness “D Effectiveness Ends/results People skills ceremony Leader Spokesperson decisional Negotiator Key challenge *First rule of business Quality Low costs>> low prices CHAPTER 2 Scientific Henri FaYal Behavorial Mary Parker Fallet Hawthorne Theory X Theory Y Theory X Evidence Theory X More effective than efficient People, planet, profit (3 Ps) Internal Evidence Theory X Demographic task Strategic Allies clawbacks crowdfunding Values individual Post connectional Corporate Philantropic accounting Global village Globalization Counter trading Joint venture greenfield Joint venture protectionism quota International Monetary Fund (IMF) satificing bounded rationality classical Value orientation Analytical Behavorial Analytical Behavorial confirmation Sunk cost framing Good enough for the information he has