openSAP
SAP Business Technology Platform in a Nutshell
Unit 1
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Welcome to our SAP Business Technology Platform in a Nutshell course. My name is Florian
Kunzke
and I'm part of the central product strategy team for SAP Business Technology Platform, and I
will guide you through this course together with some of my colleagues.
Before we start, I would like to give you a glimpse of what we will cover in the next five units.
We will give you an overview of SAP BTP, gain insights into the platform business in general,
and SAP's approach to it.
Together with our experts, we want to show you how BTP capabilities help our customers to
become an Intelligent Enterprise
through integration, extension, and value creation from data. Furthermore, three demos illustrate
the purpose of the platform's integrated components
that empower customers to become Intelligent Enterprises themselves. This first unit is
designed to give you
an overview on the SAP Business Technology Platform strategy and offering. To start it off, let's
take a look into SAP's strategy.
Our intelligent suite is the totality of our business applications such as SAP S/4HANA or SAP
SuccessFactors
that help our customers run their end-to-end business processes and use new technologies to
drive business outcomes.
In addition, and with the help of our ecosystem, we will deliver vertical solutions for different
industries as part of SAP industry cloud
that allows customers to mix and match the variety of solutions as needed. Both solution areas
will be augmented by sustainability and experience management
across process options to improve the ecological footprint of processes, as well as capture and
manage the sentiment of consumers or employees
to make experience even better. The foundation of all these solutions is our SAP Business
Technology Platform.
SAP Business Technology Platform, or in short BTP, is the unified, business-centric, and open
data and development platform
for the entire SAP ecosystem. With unrivaled development efficiency and built on a stable multicloud foundation,
it empowers SAP developers, customers, and partners alike to integrate, create value from data,
and extend within and even beyond SAP landscapes.
Before we jump directly into its purpose and capabilities, it makes sense to take a step back and
talk a little more about the definition of a platform
and introduce different kinds of platforms. Developer platforms follow the traditional notion of a
platform,
and represent a set of programming languages, libraries, tools, or run times for software
development in general.
The purpose of such a development platform is straightforward. By using different technologies,
tools, and services, it enables developers
to build and integrate any software rapidly and efficiently. Then there are marketplace platforms,
which, you know from the consumer space,
and which are mostly focused on building and enabling a network while the value is created by
others.
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The marketplace acquires, matches, and connects different customer groups and offers lower
transaction costs, network effects, and innovations.
Last but not least, there is what the industry refers to as the product extension platform
that combines development platforms with a marketplace. The company that owns the platform
initially started out with a digital product or service. The platform they establish around their core
product
offers data and application-specific tooling, sometimes even for non-developers, which allows
users to easily extend the core product
This tooling is, however, not only targeted towards corporate customers, but is also available for
third-party creators.
And these creators build new apps, extensions, and features for and around the core product
and then commercialize it through a digital marketplace
that's curated by the platform provider. Customers can easily consume this constantly growing
repository
of innovative product features and extensions from third parties. Ultimately, the size and
innovation of this ecosystem
increases the value for the customers. SAP Business Technology Platform is evolving
into such a product extension platform for the Intelligent Enterprise. It will provide businessspecific tooling for different developer personas,
and it will also allow partners to commercialize their solutions and content on a marketplace,
where our joint customers can then source those as part of their BTP journey.
Now that we have defined what kind of platform SAP BTP is, let's come back to our bigger
picture
and have a look into the core technology capabilities it offers. BTP will bring together
established and powerful SAP technologies
from four markets as part of our platform experience. First one, database and data
management,
such as SAP HANA Cloud or SAP Data Warehouse Cloud. Second, analytics, with our prime
solution SAP Analytics Cloud.
Third, application development and integration with SAP Extension Suite and SAP Integration
Suite.
And fourth, intelligent technologies that we infuse such as SAP AI Business Services or SAP
Intelligent Robotic Process Automation.
But technology is nothing if you cannot solve real-world problems with it. To understand how
SAP Business Technology Platform helps our customers,
we need to better understand what challenges they are facing and what jobs they need to get
done.
The first is integration. The need for integrated processes has never been so urgent.
Customers operate in increasingly complex IT environments. The system landscapes in most
enterprises today
range from everything between on premise to cloud across multiple vendors, own legacy
applications, various platforms, and open-source technologies,
ultimately creating friction for users and IT. New niche applications are emerging every day
and increase the integration needs for companies. Companies start calling out an application
swamp
where the integration costs outpace all other costs they have regarding IT. In fact, large
companies maintain 129 different applications on average,
with the total number increasing every year and with big companies having even more
applications running.
So they continuously strive for holistically integrated processes. Companies want to refine and
enhance their business operations along the entire value chain
by connecting applications, data, and experiences across SAP and beyond. Our platform boosts
this integration.
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For example, BTP offers a fully fledged multi- cloud foundation providing modern, flexible, and
cloud-native developer tooling,
and enabling best-in-class data and process integration based on events and harmonized data
models.
As our go-to integration solution, SAP Integration Suite is focused completely on securely
connecting and integrating business processes
around the SAP ecosystem with a rich set of connectors and APIs. The various abstraction
capabilities and the direct integration into SAP products
accelerate an organization's time to value in a secure, maintainable, and cloud-centric
capability.
Data to value is the second job to get done. Creating value from data is getting tougher.
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To reply to challenges in the market, acting on real-time business data becomes crucial.
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Data sources, types, and volumes continue to increase as the drive to digitalization is ever more
urgent in today's climate.
The data and traditional systems are being enriched through sensor data or correlated with
experience data.
But while the data input is getting bigger and bigger, the dilemma is that companies struggle to
make use of it and create real business value.
Many end up in data swamps, such that it is no surprise that the SAP Big Data study reveals
that 67% of companies actually state
that they fail to become insight driven. To change that, our Business Technology Platform will
provide
a flexible, use-case-centric data management and analytics and AI layer to discover, connect,
orchestrate, and manage both internal and external data assets,
providing semantic and intelligent business insights in real time and enabling data-driven
process automation.
Third one, extensibility. In order to stay relevant, companies need to innovate rapidly.
The COVID-19 pandemic has painfully shown how important it is for companies to manage their
supply chain flexibly and digitally
in response to volatile markets and changing business requirements. Moreover, digitalization
does not only manifest in digital processes,
but enables entirely new opportunities. New market entrants with digital business models
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are becoming a serious threat to established companies, and the innovation cycles are getting
shorter and shorter and shorter.
McKinsey estimates that 75% of today's Standard and Poor's 500 companies will vanish by
2027 due to accelerated innovation cycles.
Companies want to be empowered to build, extend, and enhance SAP applications according to
their needs
so they can stay relevant and rapidly realize new opportunities. Hence, our platform provides an
intuitive, fully integrated development environment
for simple and flexible business process configuration and extensibility for all involved developer
personas.
This includes immediate access to prebuilt extensions, business content, be it from SAP or our
partners through an integrated digital marketplace.
Our SAP Extension Suite, for example, is a comprehensive set of Web-based tools, purpose
built to focus on the Web and mobile development
specifically aimed at SAP customers. Additionally, you will learn more
about our digital process automation portfolio later in this course. So the Business Technology
Platform will enable both customers and partners
to speed up integration, create real business value from data, and extend SAP landscapes to
innovate.
My colleagues, Ralf, Roosi, and Diana will give you a deep dive into each of these three
scenarios in single lectures.
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Other platforms and vendors are also offering technologies to help solve customer challenges.
So what is actually differentiating SAP Business Technology Platform?
It basically comes down to three things. In contrast to our previously very product- specific
segregated technology offerings from the past, BTP now delivers a unified experience for
integration, value from data and extensibility
for all end-to-end processes in 25 industries. This manifests in a harmonized user experience
across applications and technologies,
functional interoperability between all platform capabilities and with SAP applications, one
commercial model, and seamless access to the SAP ecosystem
as part of our partners' and customers' SAP journeys. The second, and probably most important
one, is business centricity.
BTP capabilities are really focused on the business outcomes in and around SAP landscapes.
It offers tooling that is specific to the processes and data of our broad portfolio of applications
and offers business services and prepackaged content
to help meet, for example, country specific requirements or to perform specific data analysis
scenarios.
It provides a semantic layer of business data independent from where it resides. It comes with
built-in security and compliance
to make sure the business critical information is safeguarded no matter how you want to
customize your systems.
BTP services by default inhere the business logic and the deep domain knowledge that only
SAP can offer.
And it provides the tools for process improvement based on data-driven insights on your
improvement potential
in combination with all business process intelligence solutions. Last but not least, BTP provides
openness.
We know that our customers demand flexibility in terms of how they deploy and run their
systems.
That's why we give them the choice to build and extend on any hyperscaler cloud infrastructure
or on SAP datacenters.
Additionally, we understand that developers at customers and partners want to use marketleading, cost-effective tooling,
so we ensure full interoperability with many commodity development services from the
hyperscalers and open-source technologies.
Now, as discussed earlier, SAP BTP will enable direct access to a growing marketplace of
complementary extensions and content from the ecosystem
where partners can build, release, and monetize their solutions directly on the platform and
customers can easily consume them within one commercial model.
But how will it work? Here's a little outlook of how we envision our customers and partners
benefiting each other.
As all future solutions are built on BTP, the platform is tailored to a development in the SAP
world and it provides product-centric tooling.
This way it will also become easier and more efficient for partners to build solutions for SAPbased landscapes.
Future partner solutions and specific business content, such as extensions, prebuilt analytics
stories, or IRPA bots
can hence be built with accelerated time to market. Moreover, they can directly be released by
partners
on the tightly connected SAP marketplace. This will help all partners access the broad SAP
customer base
so they can rapidly commercialize their IP and make it available to even more customers. As
more and more partners build on BTP, customers will be able to easily source
more apps, extensions, and content from the marketplace. Eventually, this will allow our
partners to build faster,
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integrate easier with existing SAP landscapes, and address a bigger market. Our customers, in
return, can benefit from more choice and innovation
on top of the existing SAP products that run their business at minimum implementation and
integration effort.
Now, the ecosystem is important, but it's just an outlook. More important are the aforementioned
three scenarios
of integration, data to value, and extension. That's why the next chapters will dive into these.
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In the following unit, we will start off with a closer look at the first business scenario, which is
integration.
I'm very pleased to tell you that my colleague Ralf Ackermann will accompany you through that
coming unit and will teach you about what we understand by the term
and how today's enterprise can benefit from integration. So enjoy the next unit.
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Thank you for watching the video, and see you next time.
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5
Unit 2
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Hello, everyone. My name is Ralf Ackermann.
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I'm a product manager in the SAP Intelligent Enterprise Team. As already announced in the
previous unit,
I will give you more insight about integration. As an important aspect of the SAP Business
Technology Platform,
it ensures that we can properly connect processes, data, and experiences. Let's briefly reiterate
the topics we covered in unit one.
You have heard about platform types, the customer challenges they tackle, and the
differentiation factors of the SAP Business Technology Platform.
In this unit, you will hear what integration means to us in our specific context, which challenges it
addresses,
and which benefits for it result from the usage of the SAP Business Technology Platform and its
powerful integration and extension related set of components and features.
As you see in our definition, when we talk about integration, we mean unifying processes across
the business
from one single enterprise foundation. Why is integration that important?
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Customers that primarily aim to concentrate on the value generation in their business processes
face a number of IT-related challenges.
To only name a few, they have to cope with heterogeneous system landscapes
that range from everything between on premise to cloud. As they often have specific
requirements,
they aim to refine and enhance their business operations. They want to do so along the entire
value chain by connecting processes,
data, and experiences across SAP, partner, and third-party solutions. To sum it up, customers
expect a flexible yet coherent technology portfolio,
preconfigured integration across the SAP solutions, and want to experience a harmonized suite.
In the past, especially after the extension of the SAP product portfolio through a number of
acquired cloud solutions,
customers have articulated concerns about perceived shortcomings with regard to that. SAP
takes these customer demands and the related feedback very seriously.
In early 2020, SAP CEO Christian Klein published a paper SAP Integration Strategy for the
Intelligent Enterprise.
It underlines the strategic importance of the topic, provides a comprehensive overview of SAP's
integration plan for the cloud,
and explicitly stresses that Intelligent Enterprises are integrated enterprises. The paper provides
the big picture for the integrated intelligent suite,
shows a set of targeted, representative, end-to- end business processes, we actually come to
these in a minute,
Describes the Business Technology Platform as the technical basis, and finally provides
roadmaps for end-to-end business processes.
I strongly encourage you to also have a look at the four-week openSAP course iis1, that covers
the integrated Intelligent Enterprise in detail
and especially also further illustrates so-called integration-related suite qualities that are the
targeted attributes of a solution portfolio that is integrated out of the box.
SAP has named four end-to-end processes for the Intelligent Enterprise. These are lead to
cash, design to operate,
source to pay, and recruit to retire. They cover a substantial and representative part of the
business activities that our customers do.
Lead to cash, used with following up on a customer intent or interest to buy a product or service
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to a company's realization of revenue based on the product or services sales. Design to operate
helps designing,
producing, shipping, operating, and maintaining products and services. It combines various
applications for planning and manufacturing support,
as well as the delivery process and continuous operation. Source to pay covers and supports
the process of sourcing and acquiring goods and services.
Finally, recruit to retire manages all aspects of the workforce involved in business activities. This
ranges from planning workforce demand,
staffing, onboarding, support in the actual working phase, travel, payment, to even the
termination of a work engagement.
The SAP Business Technology Platform is the underlying enabling technical basis of our
solutions.
It provides powerful database and data management as well as analytics. Developers and users
can apply intelligent technologies
and have powerful means for application development and integration. In addition to the
intelligent suite, the industry cloud allows customers
to discover and deploy vertical solutions from SAP and partners. These help customers to apply
leading-edge industry best practices
and extend current business processes. Finally, the Intelligent Enterprise also addresses
experience and sustainability management,
as well as the enabling of powerful business networks. The need for integration, getting from
data to value, and extensibility
exists in all the setups I described so far. You will hear about the later two scenarios from my
colleagues.
Let's continue to concentrate on integration here. The SAP Integration Suite includes the SAP
API Business Hub,
which exposes information about processes, their interactions, and interfaces. It offers
mechanisms related to domain model alignment
and the exchange and synchronization of master data. And especially it provides various
connectivity options between SAP applications
and partner as well as third-party solutions. The SAP Integration Suite offers holistic integration
and addresses application-to-application, or A2A Integration, master data integration, business
to business, or B2B, and EDI integration,
data integration and data pipelines. Both API and event-driven integration are supported.
That way, the Integration Suite acts as a foundation for process excellence across the value
chain and has also been named leader
in the 2020 Magic Quadrant for Enterprise Integration Platforms as a Service by Gartner. On the
slide you see the various SAP Integration Suite capabilities.
The four core capabilities, cloud integration, API management, integration advisor, and open
connectors,
are available by default. The usage of the other integration capabilities that are shown
can be activated as needed. The power of the Integration Suite also comes from the rich set
of prepackaged integration flows and more than 160 open connectors to third-party applications.
A CIO Guide, SAP's hybrid integration platform for the Intelligent Enterprise,
helps customers to map their integration needs to specific integration styles, patterns, and the
usage of respective SAP
and especially also Business Technology Platform components. The CIO Guide is based on the
SAP Integration Solution Advisory Methodology,
or ISAM for short, which is explained in detail in the openSAP course int2.
I highly encourage you to have a look at also that course, as well as the CIO Guide document
that is publicly available.
Let me now show a short demo that illustrates how Business Technology Platform components
integrate with applications of the intelligent suite
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and thus enhance and speed up business processes. Our demo shows how SAP IoT as an
intelligent technology
in the Business Technology Platform and integrated with S/4HANA enhances logistic business
process and leads to better real-time insight.
It also gives the involved actors, both in the transport process as well as the back office, the
chance to immediately react to potential problems.
Our starting point is a sales order with the number 2750. Within the sales order we have a set of
batteries for electrical vehicles.
In the document flow, we can see that each battery is packed in the handling unit and in the last
finalized handling step before our demo, the delivery was picked.
In the next step in the process, a worker loads the batteries onto a truck. The handling units
where the batteries are inside are equipped with RFID tags and sensors.
The tags are scanned while the worker moves the handling unit from the warehouse to the truck
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and an event is sent to SAP IoT. I will now simulate this event.
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The event is based on the so-called EPCIS standard and contains the handling unit ID, which
was scanned during the loading.
Based on the scan event we know exactly which physical handling unit was used. Let us go
back to S/4HANA and reload the document flow.
Picking is not the last process step anymore. Instead, the goods issue was automatically posted
to S/4HANA.
In parallel, digital twins of our handling units, which were identified during the scan event, are
created.
All handling units have the reference to the sales order they belong to. In addition, the IoT
sensor properties,
which are captured by the handling unit, are displayed here. We have, for example, that position
with longitude and latitude.
We can also monitor charging state or temperature for observing the battery inside the handling
unit.
A rise of the temperature inside the handling unit might indicate an issue with the battery.
Therefore, an IoT rule is defined to continuously observe this attribute value.
As soon as the temperature violates the threshold of 50 degrees Celsius, an event is raised.
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Next I'll simulate such an exception or situation. I'm selecting one of our automatically created
handling unit digital twins
and simulating a temperature value of 51 degrees Celsius. To notify the sales manager in her or
his usual work environment,
a notification is raised in S/4HANA. You can see it in the upper right corner.
By clicking on the notification, the user jumps to the sales order item for which the issue is
detected.
You could already see the sales order reference earlier in our digital twin. All the available
details about the issues are shown
and the sales manager can now react to it. There are also solutions proposed to solve the
situation.
With a click on this tile, a customer return can automatically be created. This can serve as a
starting point for fast replacement delivery.
Based on the real-time insight provided by SAP IoT and due to the well-integrated nature of our
shown solution,
our customer can react immediately and can ensure that orders are fulfilled in time and in
quality.
Let us now summarize the key takeaways of this unit. You have heard what we refer to with the
term integration
and have then seen how it is applied in the context of the intelligent enterprise, with these four
end-to-end processes.
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We have also seen that, in addition to providing its Intelligent Suite, SAP also addresses specific
customer
and domain requirements with its industry cloud. For all of this,
the SAP Business Technology Platform does not only provide a coherent technology basis, but
helps to unify processes and speeds up and enhances integration.
Thank you very much for your attention to this session. It was a pleasure to prepare and present
it.
We don't just want to connect processes in and across our company to take action without
friction,
but also want to bring your data together to get insights across your business. The following unit
that my colleague Roosi Mägi presents will deal with data to value.
Hope to see you there again.
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Unit 3
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Welcome to the third unit of this course. My name is Roosi Mägi,
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and I'm part of the SAP HANA database and analytics development unit. And today, I will guide
you through the second business scenario,
which is data to value. But before we start,
let's take a quick look at the topics that were covered by Ralf in the integration business
scenario
You learned about the definition of the integration. Then Ralf also took you through the four
business processes,
for example, lead to cash. And also he explained how the intelligent suite runs agile and
integrated processes,
and how our customers can deploy on industry cloud either SAP solutions or partner vertical
solutions.
And in today's session, I will go through with you some common challenges that our customers
are having,
and how SAP Business Technology Platform data to value can solve those challenges.
Then we'll talk about what we mean by data to value and also data to value formula.
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And then, I will guide you through a demo. So let's get started.
You have all seen how data has become an important instrument in the global fight against the
pandemic.
We see the healthcare workers, governments, communities coming together to track data
and really trying to stop the spread of this virus. Therefore, reliable and timely data is very
crucial in these circumstances.
And also for businesses, because businesses need quality and they need timely data in times
like this,
because consumer behavior, for example, is constantly changing in those times.
However, the reality is that most companies still struggle to turn their data into business value.
You've heard also from my colleagues Florian and Ralf
that IT environments are very complex. And in fact, 74% of companies say
that their data landscape is too complex, that it limits their agility. And according to a recent
study by Forrester,
only 8% have become data-driven leaders and truly agile. So you may ask, so what?
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Well, those who actually succeed at becoming data-driven are achieving competitive advantage.
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According to Forrester, these companies are 2.8 times more likely to report double-digit yearover-year growth
and 1.6 times more likely to report business agility. So the question remains,
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why is it still so complicated to leverage data and analytics across the organization? Well, there
are several reasons.
But first of all, data silos are certainly to blame. Data is locked into diverse enterprise
applications, data marts,
it's in the cloud and on-premise landscapes. And without the business logic and no single
source of truth of data,
it is very difficult to extract value from data that is in silos. Secondly, the people.
So traditionally, the access to data and analytics has been limited to a small number of highly
trained individuals.
Very often these individuals are in IT departments. However, IT are overwhelmed with all the
requests that they get from the business,
from the board, from the front office. And therefore they are just overwhelmed with all the
requests and cannot really deliver.
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Thirdly, time is, of course, of the essence. We need to make sure that we get those results
faster.
But unfortunately, IT still spends a lot of time just consolidating those data sources. But let's get
back to the actual core of this unit.
What do we exactly mean by data to value? So in simple terms, data to value,
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what it does is it enables customers to perform all necessary steps in order to make sense of the
data in the business context,
and ultimately provides those insights that allows them to take decisions with confidence. So
how do we achieve that ultimate value from data?
Well, it starts with a holistic understanding of data value creation and the three factors this
requires.
So the first one here is volume. Volume is all about the ability to process and store large
amounts of data,
either in data lakes, discs, or in memory. The second one here is the quality and the semantics
of the data.
Because low-quality data cannot provide us high-quality results. So a strong definition of data is
required to allow everyone to use it.
The third and the last factor here is usage. Here, it is about putting data to use
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and deriving richness out of the insights, so that anyone can take decisions with confidence.
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And at SAP, we often have this conversation that, of course each of those factors is very
important on its own.
The true power comes with the way in which they amplify each other. And at SAP, we put this
equation also into practice
with our database, data management, and analytics portfolio of Business Technology Platform.
So the portfolio consists of solutions on the cloud, but also on premise. And let's start here with
the volume.
So data of any size can be managed via SAP HANA and SAP HANA Cloud, which the latter is
cloud-native, high-performance database as a service.
And I will want to give you an example of a customer here. One of the largest European ecommerce companies for fashion
just went live with S/4HANA on a 12 terabyte HANA instance. And this company have 32 million
articles in their system.
And they process 20,000 sales orders per minute. And they won't stop here.
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They have actually in total 17 petabyte of data that they want to also include in the use case.
And of course, this is one example out of many.
We have around over 53,000 direct and indirect customers using SAP HANA today. Let's move
to the quality.
So with SAP Data Intelligence, customers can orchestrate and transform their disjointed data
assets.
Data Intelligence also allows to connect with open source so that any customers can also scale
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their machine-learning projects at enterprise level. The quality of the data, and bringing it
together from diverse sources,
either these SAP or non-SAP sources, is managed via SAP Data Warehouse Cloud.
And Data Warehouse Cloud, what it does, it really empowers the entire business
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with the easy collaborative self-service modeling. And its drag and drop feature, which I love,
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allows any business users to build their own data models. And this definitely lowers the burden
on IT.
We also leverage in the quality the SAP One Domain Model that provides us the basis of a
consistent view
on master data across the entire hybrid landscape. And then, of course, the usage.
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This is one of the requirements of Business Technology Platform, the ease of use.
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11
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00:08:24
SAP Analytics Cloud is a one-cloud solution that allows customers to do their business
intelligence planning
and also predictive in one cloud solution. So any business users are able to analyze and
visualize their data.
And with this portfolio, this is part of the SAP Business Technology Platform, two pillars.
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It is the database and data management pillar as well as analytics pillar.
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And going further from here, this platform data to value covers the entire data journey.
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And this really allows customers to be able to access and manage
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any data set, any type of data, and any size of data. It also brings together their IT and their
business
into kind of a collaborative way. And this is great, because it lowers the burden on IT.
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And thirdly, this portfolio extends from on premise to cloud so that the customers can really take
benefit from both worlds
and decide what kind of setup works best for them, either it is only on prem or cloud,
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or it's a combination of kind of a hybrid setup. So with that,
I would like to now go to the demonstration. So in this following demo,
00:09:34
I will walk you through the financial analytics dashboard. We are going to analyze the impact of
the pandemic
on the financial as well as workforce performance of a sports retailer. Data here is actually
coming from S/4HANA, for finance data,
and HR data is coming from SuccessFactors. And the target audience of this dashboard is the
office of the CFO,
who needs to, in real time, they need to monitor this kind of information,
but also act accordingly. Especially in the times like this,
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where you can imagine how the consumer behaviors have changed drastically, because of the
lockdowns and physical stores being closed.
So let's take a closer look. So the dashboard here is actually divided into three sections.
We have KPI overview, we have financial performance, and workforce performance.
In the KPI overview, we can see six key indicators. That includes margin, cross profit, dollar
revenue, and so on.
And here actually, what we can already see is that our operating margin has actually decreased
over the last year.
However, profit and revenue are increasing. So let's take a closer look at the fiscal year here.
What we can see here is that Q2, for profit and also revenue,
00:11:23
has taken a huge drop. However, it seems like it has recovered for Q3.
This revenue drop is probably related to the pandemic and its consequences, such as the
lockdowns as well as economic uncertainties.
Let's take a look at the second tab. So in this second tab,
00:11:30
we're going to see a detailed information around the company's performance and loss
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as well as its balance sheet, to analyze the financial position of the company.
What we can see here as a kind of top five revenue, we see that in 2018 and 2019,
00:11:46
companies stores were really the main revenue streams. However, in 2020, e-commerce has
overcome significantly,
and company stores have dropped quite a bit. So this really shows us that customer behaviors
have changed.
So this information is very, very relevant for a CFO who has to report on these results to the rest
of the company.
Now let's take a look at the workforce performance. This workforce performance data model
is coming from SAP Data Warehouse Cloud. What we can see here is that our total workforce
cost ratio is increasing.
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What is kind of alarming here is that our office expenses have increased significantly. And this is
probably because a lot of our employees are working from home,
and they have to order their office equipment at home. So that's for the dashboard part.
Now let's take a look at how the underlying models have been built with SAP Data Warehouse
Cloud.
SAP Data Warehouse Cloud, with its powerful capabilities of semantics,
as well as data layer, was used here to combine data assets from S/4HANA and
SuccessFactors.
So what SAP Analytics Cloud does, it connects to these models from here in a federated mode.
00:14:24
Therefore, there is no need to replicate or collect data in the first place. And let's take a look at
the explorer,
where we can see the full repository of all models we have in our Data Warehouse Cloud
solution.
In the explorer, what we can do is get information of which data is used in the analytical data
set.
We can get information about the semantics as well as models being created. Let's take a look
at the data lineage section.
This shows us all the views that were used for this scenario. The lineage section also
demonstrates the complexity
behind the data coming from multiple cloud solutions. And here actually, you can see what are
the ones
where the views are coming from financial system, which ones are coming from our HR system
in SuccessFactors.
And here actually, the model leverages the data builder of Data Warehouse Cloud. The data
builder, we can actually see the views
as well as tables that are being consumed. And that's a place also where we are going to do all
the access.
We're going to do the cleansing, harmonization, and integration.
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And this is the graphical view that you currently see. But there is also a scripting editor available
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for Data Warehouse Cloud data builder. And Data Warehouse Cloud simplifies the whole
process of performing this analysis
across multiple cloud systems by also utilizing the One Domain Model
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00:14:57
as the basis of the SAP intelligent suite. Now let's get back to the unit.
And with this demo, I would like to end today's session.
00:15:01
Let me summarize the most important points again. We discussed the most common challenges
that our customers are having.
We also clarified what we mean by data to value. We talked about data-to-value formula
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and the factors it requires, such as volume, quality, and usage.
And then we discussed also the benefit of Business Technology Platform data and analytics
portfolio,
such as customers are able to access and manage any type of data that they have, any size.
They can also bring together their IT and business. And they can really benefit from both worlds
of on-premise as well as cloud.
Thank you for participating in the session. In the coming unit, my colleague Diana will walk you
through
the third business scenario, which is extensibility.
It was my pleasure today to guide you through data to value. And I hope that the information
was interesting for you.
Thank you so much.
13
Unit 4
00:00:05
Hi everyone, my name is Diana Roesner, and I'm responsible for communication marketing
00:00:09
for some of our automation products. I will now give you an overview of the third business
scenario, extensibility.
But before we do so, let's briefly look at what we already covered in the previous unit.
First, we looked at an overview of data to value, including our understanding of integration.
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Then we looked at the benefits of the BTP platform and data and analytics. And third, we looked
at the data-to-value formula.
In today's session, I will give you an overview of what extensibility actually means and why our
customers need it.
We will also look at the paradigm of low-code/no-code development.
And then lastly, I will give you a demo based on a customer use case. Let's first look at the
problems faced.
Today's business world is complex and ever changing. Companies are confronted with volatile
markets
and the global pandemic has only emphasized how vulnerable many of our processes are.
At the same time, organizations have a shortage of resources and they're under increasing
pressure to deliver more with less.
And on top of this, companies need to leverage and integrate with their existing IT landscapes.
00:01:26
Being fast and innovative in the way a company extends their applications is a key dimension to
navigating the market's complexity
and staying ahead of the competition. Now let's dive deeper into the concept of extensibility
00:01:32
and what we mean by that. As we all know, there are certain requirements
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that are not covered by the capabilities of standard applications. These requirements are often
due to specific customer demands,
changing market conditions, or new business models. The typical example would be a countryspecific employee onboarding process.
To cover these kinds of processes, customers need to extend standard applications
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00:02:05
such as S/4HANA, SuccessFactors, and so on. This is what we call an extension,
enhancing the standard scope of an existing application to meet very specific customer needs.
00:02:12
Extensions include, but they're not limited to, the creation of new UIs, the extension of data
structures,
extension of business logic, creation of new objects, creation of new APIs,
and the creation of new apps and processes in innovative, unforeseen, and very customerspecific ways.
Ultimately, extensibility gives customers the ability to enhance applications and innovate rapidly.
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With the SAP BTP capabilities in the extensibility space, companies are empowered to build,
extend, and enhance SAP applications
according to their needs and without disrupting their core. Additionally, customers can leverage
our as well third-party services
and pre-configure business content to accelerate their projects. Today, I want to highlight one
key aspect of the concept of extensibility,
the paradigm of low code/no code. As Gartner Research says, 41% of employees outside of IT,
00:03:13
or so-called business technologists, customize or build data or technology solutions.
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That means that there are more and more people within the company actually building IT
solutions.
Now we know from our customers that there is a talent gap when it comes to IT employees.
There are simply not sufficient talents on the market
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to cover the development demand. That's why there's a need to empower more people
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to be able to build their own processes and applications. This is done by offering low-code/nocode tooling
that lets anyone in a company build and deploy processes and applications
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without requiring development skills or having the IT support. These tools usually work in a
what-you-see-is- what-you-get fashion.
That means a user sees exactly what they're building while building it. This is typically done with
drag and drop user interfaces.
With our latest enhancements in the space of digital process automation, the BTP offers several
complimentary and integrated low-code automation tools.
SAP Workflow Management allows developers and business experts to configure and automate
00:04:21
enterprise workflows in a low-code approach and gain end-to-end process visibility.
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SAP Workflow Management also includes prebuilt process content and integration with
Qualtrics,
combining operational and experience data. And then SAP Intelligent Robotic Process
Automation
empowers citizen developers that want to automate repetitive mental tasks with a low-code
design studio.
By leveraging line of business prebuilt bots, customers of all industries can accelerate their
development.
But of course, there are more solutions in the space of extensibility. These include solutions
such as AppGyver,
a recent acquisition of SAP in the space of visual app development. And then we also have the
SAP Business Application Studio,
a modern cloud-based environment where professional developers can build applications
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such as SAP Fiori, Mobile, and more. Other capabilities include the digital experience as well as
AI services.
With this vast portfolio, the SAP BTP empowers all users, from no code to low code to pro code,
00:05:38
to contribute to building the Intelligent Enterprise. Citizen developers as well as professional
developers
will find the level of flexibility they need to quickly develop, test,
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and integrate individual applications tightly connected to their existing IT solutions.
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And now, as we know, reality always beats theory. So let's look at a customer demo
inspired by our customer who built a capex process according to their very specific needs
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00:06:04
without using any code. Let's get started.
First, we'll use a process discovery to analyze the performance of two factories. We can see
here that the Russian factory is doing great
and has achieved an automation rate of almost 94%. Meaning that 94% of their processes are
automated.
Looking at the factory in the Netherlands, we see that they're not performing well.
In fact, they're currently only at a 0% automation rate. That means every time they buy a new
machine or repair an existing one,
they're still using an entirely manual process. Taking this information, how can we help
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the factory in the Netherlands improve their capex process? This is where we'll use a
combination of BTP products.
We'll start with SAP Intelligent RPA. We'll built a bot that collects data from a specification PDF
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rather than relying on a person to do this manually every time. And in this example,
we're looking to buy a back gauge motor. Every time the bot collects this data,
15
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a capex workflow on SAP BTP is automatically started. This bot is then saved
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and added to the process we're creating in SAP Workflow Management.
You can see here that the automated bot is added to a visual process,
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and it's then followed by several approval stages. That means now that every time
the capex request runs through, the involved people will be informed automatically
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and will see this in their central inboxes asking for approval and seeing all request details.
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As these people look into their central inbox, they will be able to review,
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decide to approve, reject, or comment on the request, and it will then automatically get rerouted
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to the responsible people. And finally, once the data is agreed on,
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another bot can be added to the process in SAP Workflow Management,
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helping to automatically distribute the value entered to the asset management and procurement
system.
And with that, using a combination of products on the SAP BTP, you've built a fully automated
capex process
in just a few minutes and without using any code. And with this, let's wrap it up.
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Today, we understood the market dynamics and the need for customers to extend and innovate
their processes
in a changing business environment. We then defined the concept of extensibility
and looked into how customers can easily build and deploy custom processes and applications
thanks to the SAP BTP capabilities.
We highlighted the paradigm of low-code/no- code and spoke about SAP Intelligent RPA
and SAP Workflow Management. They are two examples of solutions
00:08:43
that empower non-technical users to build their own automated extensions.
00:08:48
And finally, we looked at a demo inspired by our customer. And with this summary, I would like
to end today's course
and thank you for being our audience today. If you want to learn more about extensibility,
you can take a look at another openSAP course about the SAP Extension Suite.
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In the next and last unit, my colleague Florian Kunzke will give you a summary of everything
you've learned today about SAP BTP.
And with that, thank you again, and goodbye.
16
Unit 5
00:00:05
Hi, everybody. Nice to welcome you again.
00:00:08
I hope our experts were able to give you a good overview of the scenarios linked to SAP
Business Technology Platform.
Today we are at our last unit of this nutshell course, we will now focus on the summary of all
units.
In the first chapter, we learned what kind of platform SAP BTP will be.
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In fact, it will be a combination of a developer platform providing SAP-specific tools and
technologies
and a marketplace where the solutions built by SAP,
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00:00:45
partners, and even customers can be sourced from and consumed.
So the SAP-tailored platform will speed up the development and data insights
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in and around SAP landscapes, for any developer, and the solutions and innovations
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that are subsequently being created around SAP's core products will become available to
everyone via the SAP Store.
Plug-and-play business innovation suited for any company's needs.
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We also took a look at SAP's strategy of the Intelligent Enterprise.
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SAP provides its customers with the applications and underlying technology
to become such an Intelligent Enterprise. Our integrated suite of business applications
00:01:27
helps companies run all the operations across functions. While SAP applications help to
standardize these processes
to a large extent, consumers need additional flexibility and independence
to integrate their IT landscape, configure and extend their SAP applications,
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and turn their data assets into impactful business value. This is where the Business Technology
Platform
plays a key role. To sum it up again, SAP Business Technology Platform
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will be the unified, business-centric, and open data and development platform
for the entire SAP ecosystem. With unrivaled development efficiency,
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it will empower SAP developers, customers, and partners alike to integrate,
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create value from data, and extend in SAP landscapes. We also looked into the capabilities.
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SAP Business Technology Platform offers solutions and services in four categories -
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Database and Data Management, such as SAP HANA Cloud or SAP Data Warehouse Cloud.
Analytics with our prime solution SAP Analytics Cloud. Application Development and Integration
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with SAP Extension Suite and SAP Integration Suite. Intelligent Technologies, such as SAP AI
Business Services
or SAP Intelligent Robotic Process Automation. But we went beyond technology
and structured this course along the three key jobs to be done with BTP.
00:02:59
The integration of processes, data, and experiences across SAP and third-party applications.
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00:03:13
The creation of business value from data, independent of where this data resides.
The extensibility in order to innovate the business, building on top of existing SAP systems.
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And Ralf started to talk to you and he explained everything we're doing around integration.
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The SAP Business Technology Platform forms the basis for delivering
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well integrated end-to-end processes for our intelligent suite of applications.
So-called suite qualities. Suite qualities are common characteristics, features
00:03:44
that harmonize the experience across SAP applications. For example, offering a harmonized
look and feel,
aligned data models, or one central inbox for all workflows
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17
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coming from SAP systems. With its services and technologies,
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our BTP enables those joined qualities in our application portfolio
to come out of the box for the customer. On top of that, BTP offers a cloud-based integration
layer
for customers and partners to build integrations just as needed.
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SAP Integration Suite offers various capabilities and mechanisms
00:04:22
to integrate sustainably, including harmonized access to SAP APIs,
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an AI-based integration advisor, or myriads of prebuilt connectors to third-party apps
00:04:33
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to set up integration scenarios with just a couple of clicks.
We then looked into our data-to-value scenario, which requires our Database and Data
Management and Analytics solutions
to work together seamlessly to create tangible business outcomes.
Roosi walked us through the unit on data-to- value. She explained some of the most common
challenges
that our customers face when they are becoming digital and data-driven companies.
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00:05:11
The challenges are around technology where IT environments are getting more and more
complex.
It's about the data sitting in silos and where we have to make sure that we break these silos up
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00:05:23
without losing the structure and the context. It's about empowering people to act autonomously
to avoid IT becoming a bottleneck with all the requests from the business.
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We then reviewed the data-to-value formula. That's important to consider
if you want to create business value. It includes the volume.
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So basically the question around how you manage Big Data assets with high performance,
00:05:44
for example, with SAP HANA Cloud. The quality, meaning how you bring structure
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and context into your data with SAP Data Warehouse Cloud and SAP Data Intelligence.
It's about the usage. So implying any action to utilize the data
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and create business insights with SAP Analytics Cloud. So each factor is important on its own,
but the true power comes from the way in which they amplify each other
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when aligned with other BTP capabilities. Ultimately, we move to the third job to be done,
00:06:18
creating innovation through extensibility. In the unit focused on extensibility,
00:06:25
Diana looked at the need customers are facing to flexibly extend their applications
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00:06:36
and innovate their processes. We then defined the concept of extensibility
and looked into how customers can easily build and deploy custom processes and applications
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00:06:48
thanks to the SAP BTP capabilities. Our Extension Suite enables them to achieve automation
and optimization beyond standard solutions, improve development productivity and agility
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across any landscape, and create consistent and collaborative digital experiences.
Diana also spoke about the paradigm of low-code/no-code capabilities
00:07:07
00:07:14
being mechanisms to configure and automate processes with little or even no coding skills
with the help of Graphical User Interfaces. So giving two specific examples,
00:07:19
we learned about SAP Workflow Management that empowers non-technical users
00:07:23
to build fully automated workflows, and SAP Intelligent Robotic Process Automation,
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allowing users to easily set up software robots that perform tasks automatically
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to relieve users from tedious, repetitive tasks. Now, finally, these deep dives
and specifically the demos my colleagues showed you, have made it very tangible
00:07:46
how SAP Business Technology Platform delivers differentiation through a unified experience
18
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00:08:11
across different technologies and services to solve business problems and become their own
version
of an Intelligent Enterprise, through business centricity, through SAP- specific tooling,
and pre-delivered content and business services, and through openness towards third-party
solutions,
data, and infrastructures. So businesses get maximum flexibility.
00:08:18
We now want to conclude by recapping the outlook we gave in our first session on the interplay
00:08:23
in our ecosystem enabled by BTP. SAP uses BTP
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for all new product development efforts internally. And so BTP gets continuously tailored
to the best possible development experience for SAP solutions.
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This SAP specificity also boosts the development efforts at our partners,
00:08:46
which can build additional solutions with an unmatched time-to-market.
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00:08:55
As they commercialize their solutions and make them in the future also available
via the SAP marketplace, they are increasing the innovation choices for our customers
00:09:00
so that SAP can offer the richest ecosystem of business-centric solutions
00:09:05
and content in the tech industry. Now doesn't that sound compelling?
00:09:10
So with that, I would like to conclude this course, and thank you very much for your participation.
00:09:15
We hope you enjoyed the sessions and insights and that you will continue your journey with
BTP
or get it started soon. Thanks a lot for your attention and take good care.
00:07:58
00:08:04
00:09:20
19
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