S.O.P – PRODUCT RECALL
Name of Company: WorthFresh Enterprise
Issue Date: 4TH November, 2020
Subject: SOP for Product Recall
Issue No.: 0001
Document No: WFE SOP/PRODRECALL
Supersedes: None
Review Date: 3rd November, 2021
Scope: This Standard Operating Procedure (SOP) describes how complaints
received are to be handled
Objective:
To establish the procedure for prompt and efficient recall of
products known or suspected to be defective, from the market.
Responsible Person: Manageress
Procedure
i.
The designated responsible person shall inform the sales/marketing department
of clients or inventory control section to generate the distribution records of the
affected batch.
ii.
All sales of defective products will be ceased immediately and the designated
responsible person shall immediately remove any balanced stock of the affected
batch.
iii.
All recipients of the affected product shall be notified the nature of the recall by
telephone. For end-user recall, means of appropriate mass media communication
should be considered.
iv.
A recall letter will be prepared by WorthFresh to be sent to all recipients of the
affected batch listed in the distribution record to inform them that recall operation
is activated, and to stop selling and remove the affected product from the racks
with immediate effect.
v.
Report will be to the FDA within 24 hours from the receipt of the defective reports.
vi.
WorthFresh shall collect the recalled product back from the market, distributors
or any other outlets as stated in the distribution record.
vii.
All recalled goods collected from the market shall be clearly identified and stored
in the designated secure.
viii.
The progress of the recall process should be recorded and a final report issued,
including a reconciliation between the delivered and recovered quantities of the
products.
Prepared By:
Approved by:
Name: Abigail Lartey
Name: Frederick Lartey
Date: 2nd November, 2020
Date: 4th November, 2020
Sign: ……………………………….
Sign: …………………