Sofia Flores
Hartford CT | (123) 456-7891 | sflores@email.com
Summary
 
A dedicated and organized Service Coordinator with great attention to detail
who develops and coordinates support services for residents of an apartment
community. I bring 15 years of proven resident and community experience
working with property management teams and local community partners
while performing administrative duties for residents and property staff.
Education
 
Green Valley State
Aug '98-Aug '02
Business Administration/Customer Service Management
Experience
 
TradeLot Residences, Service Coordinator
Jul '19 - Current
Assesses residents' ability to safely maintain independence and
recommends services as needed
 Coordinates with three other agencies and partner services to deliver to
residents who are in need of rent and utility assistance
 Assists elderly and disabled community clients with application
requirements and needed community services
River Tech Rental Community, Service Coordinator
Aug '15 - Jul '19




Coordinated wellness education and enrichment programs to educate
and support healthy lifestyles of residents
Participated in unit inspections as requested by the property
management to ensure resident code adherence, resulting in 87%
increase in compliance
Managed administrative tasks required for executing residential
contracts and coordinated services for residents in need of assistance to
complete paperwork
Retail Ocean Residences, Assistant Service Coordinator
Jan '13 - Aug '15
Assessed needs of each resident for a referral to service coordinator for
assistance with complex situations or requests as needed
 Created documentation for the service coordinator regarding all
resident interactions, inquiries and assistance
 Provided in-person assistance to 37 residents seeking information and
assistance
Certifications
 


Associate's Degree - Business Administration
Skills
 


Customer Service
Management