Mobile phone issues will be diagnosed and repaired by XYZ Mobile Phone and PC Repair Service. Water damage, broken and scratched LCD screens, speaker and microphone problems, software damage, battery and charging faults, and antenna and phone body damage are all examples of this. If the phone cannot be repaired, the client will be notified and the phone will be returned to them or recycled. XYZ Mobile Phone and PC Repair Service will also provide a phone unblocking service, allowing a handset branded with one airtime provider to be used with another airtime provider's SIM card. PC Repair will provide computer hardware and software consultancy to area small companies as well as personal PC users (repairs, certification, connectivity, and installation service). Marketing, responsiveness, quality, and building and maintaining client relationships will be the company's main priorities. Mobile phones are a popular target for pickpockets and criminals, thus mobile phone repair firms who offer unblocking services should be aware that they may be sent stolen phones to unblock. In most circumstances, the phone owner will disclose the IMIE number on their phone to their network operator in order to prevent the phone from being reused. People on pay-as-you-go agreements, on the other hand, may not aware they have this option.XYZ Mobile Phone and PC Repair Service will also sell accessories and will be located in a shop between a popular college cafe and University Books. XYZ Mobile Phone and PC Repair Service is very near from campus and is open to all students. XYZ Mobile Phone and PC Repair Service will also sell a variety of accessories. We will provide our clients with the following services:cellphone batteries, mobile phone cases, cellular chargers, cellular data cables, mobile headphones, and cell phone keypads are just a few of the items available.Main Street, which serves as the main entry and exit from campus, is the heart of the university community. Every year, students spend more than $100 million on goods and services from companies that serve the campus community. Some of the other common services - Repairing mobile phones- When it comes to deciding whether or not to get your cell phone fixed, common sense will win out. It will undoubtedly make sense on some of the more costly phones. It's inevitable that parts like antennae and batteries will need to be replaced, but significant repairs may be costly. Liquid / Water Damage- If your phone has been damaged by liquid, do not attempt to dry it out because this will just result in the liquid hardening on the board and eventually slowly destroying the board. Send the cellphone to us so that we may clean it while it's still wet. On liquid-damaged phones, we have an 80% success rate. We can attempt to repair it whether it has been splattered by water, fell into your pint, or you plunged into the sea with your cellphone still in your pocket. No power / Phone is dead- Another typical problem with cellphones is that they either die or do not power back up after being turned off. We have the skills and the tools to bring your phone back to life. XYZ Mobile Phone and PC Repair Service will cater to both on-campus and off-campus students by providing products and service plans that are specific to their needs. On campus, there are around 10,000 students. A total of 15,000 students reside away from school. Currently, there is no cell phone equipment outlet operation within five miles of the campus. The computing industry's sheer nature, with its tremendous rate of technical change, necessitates a continuing demand for organisations that can keep clients up to date and advise them on computer-related concerns. The majority of potential clients in town are unhappy with the current alternatives, providing an appealing niche for a fresh start-up. The majority of our revenue will come from small business PC customers. According to Business Week, the computer sector will grow at a pace of 12% per year over the next few years, with processor speeds continuing to increase, giving a rich resource for sales.PC Repair will serve clients in two categories: home PC users and small company users, providing computer repairs, education, connectivity, and upgrade services. We will provide software development to our company clientele when PC Repair and client demands expand. We will provide on-site repair and consultation services from the beginning, so that our clients do not have to take time out of their busy days to bring a computer to our workshop. This is the most common source of dissatisfaction among small company owners seeking computer assistance, according to Jack.We will also provide extended service agreements so that corporate clients may treat technical assistance and repair as a single line-item expenditure rather than needing to budget for unanticipated breakdowns and difficulties with a rainy-day fund they may never use. Maintenance contracts offer us with a high gross profit while also giving the consumer piece of mind. Business Processes- What does the business do? A XYZ mobile phone and Computer repair service is a company that diagnoses and fixes problems with mobile phones and laptops. This could include defects such as water damage, cracked and scratched LCD screens, speaker and microphones faults, software malfunction, batteries and charging problems, and damage to antennas and the body of the phone. If it is not feasible to fix the phone it will either be restored to the client or sent for recycling. A phone rerouting service, which allows a device branded with one airtime provider to be used with a SIM card from another airtime carrier, may be offered by repair businesses. We'll provide limited software support (installation and compatibility issues) and focus on computer and network assistance - this is an important distinction because software evolves much faster than hardware, and our clients' software requirements will be so diverse that we won't be able to keep up with them all. We will urge clients to register their software and take use of the product's built-in support options.PC Repair will offer small company owners and home PC users computer help in both a consulting and technical capacity. Because PC Repair is now a one-man enterprise, its development will be constrained in the first three months by the owner's ability to finish tasks.These first three months, on the other hand, are important for establishing our credibility and a reputation for getting the work done swiftly and well. We'll concentrate on providing outstanding service and using the positive word-of-mouth generated during this initial phase to network with other prospective customers.According to the owner's personal market study, there is a lucrative market segment for our solutions, which PC Repair will fully exploit. What kind of information technology support do they need? Support Service is a service that is necessary for the proper execution of a product, programme, or process. IT Support, also known as technical support services, is a term used in the information technology industry to describe the practise of providing assistance with technology. The purpose is to assist consumers with remedies when they have an issue with a product they bought , in order to repair it or solve any issue. To succeed in business, it is critical for any corporation to have excellent support services. Depending on the Organization's Product or Services, Technology Support Services might be simple or complex. Simple help can often address a customer's concern; nevertheless, complex enquiries necessitate essential or professional assistance. Overall, the Support Center's goal is to provide a solution to a problem that the consumer is having with the Intended Product or Solution.Solutions can be provided over the phone, by email, or through Live Support. These type of information technology support such as help desk or support centre is needed for information and assistance anyone require in case of PC or mobile repair. Information technology support needed by the team members will be diffrent such as: -Cloud services offer a variety of ways for members of a business team to communicate with the technology they require. The cloud is an internet-connected platform where data and programmes can be stored and accessed. Because the information is stored in the cloud rather than on a computer, team members can access and use it from home or at work. Some cloud services can even run corporate systems remotely, allowing team members to access internal business software without having to install it on their PCs. -Voice over internet protocol (VoIP) is a business communication technology. Instead of using a phone line, team members can use their internet connections to make calls and send messages. For organisations with operating in multiple locations, this aids organizational long-distance communication. -Network security: Unauthorized access to a company's network can be prevented via network security services. Access authorisation can be created and issued by IT services to those who require it. They also offer a variety of other network security services, such as: using Firewalls,Anti-virus software installation,Virtual private networks (VPNs),and Checking the network on a frequent basis. - Technical assistance and troubleshooting for software applications, programmes, and online tools are also part of many firms' IT services. -Technology Training: Because technology and software are constantly changing, assisting your team in learning how to use current devices and software can help them use such tools more efficiently and with fewer questions. -IT professionals also assess a company's procedures to determine the types of hardware needed to address its demands. To enhance productivity and performance, many firms' technical teams are also responsible for maintaining hardware and updating computers, modems, and routers. What can your project help them do more efficiently or more effectively? Our project will help their business in many ways such as listed below - 1) Provide a good reach of customers - Have you recently entered the business world as a new company and are unsure where to start? Who will be your customers, right? That's probably the first thing that comes to mind. Well, putting up hoardings at your house isn't going to gain you any first appointments. To reach consumers, you must market your computer repair business. Surfing the internet is the greatest approach to locate clients. Almost every generation uses the internet, and a large number of gamers, developers, and others may be found there. You may, on the other hand, market your company on gaming websites or portfolios to get more attention. Smart marketing abilities, both online and offline, can help you target your clients. 2) Introducing free pickup and drop service - Professional methods are something you can't reject if you don't want to lose an inch in the business war with your competition. Home services have become a cornerstone to demonstrating how customer-friendly your services are. You must also receive the rewards of it. Provide your company with free pick-up and drop-off services. Due to their hectic schedules, many consumers are unable to visit a computer repair business. And, if you fix their problems with your excellent home service and free pickup and delivery, they will definitely choose you the next time. 3) By giving surprises your Customers with Free Services - However, be certain that those services do not come at an additional expense. You can, for example, install virus scanning software on your clients' workstations if they don't already have it. Installing popular, free games and other useful programmes, on the other hand, can help you do more. You may choose from a variety of games, including board and card games, and provide these services for free. Customers will undoubtedly select your computer repair service over and over as a token of thanks. 4) Expanding the business network - Your company is more than merely sending business cards from person to person. Join clubs for computer repair professionals, or utilise social media networking to promote your firm. Social media networking has provided a broad platform for introducing your company to a growing number of individuals.You may also form particular ties with providers that offer you with technical and mechanical components. As a result, they advise that you use your company name. This is how you may increase your computer repair company's business referrals. What problems (if any) do they have that your project will attempt to solve? Problem - Local businesses who seek assistance on their communications requirements may benefit from a consulting service. Customers might be added to a database and allowed to update their phones and buy new equipment on a regular basis.Some service providers may provide special offers to the general public, posing a threat to independent businesses which will eventually create a big loss for them. Solution to this problem - Our project aims to contact the service providers for guidance on what sorts of outlets they will supply, what they can give an outlet, and the specific ties they have with the network providers. Another option is to become a sub-dealer of an existing business. Extra services, such as a 24-hour customer hotline, incentives for re-subscribers, and exchange for outdated phones and laptops, might be given to assist compete and attract customers. Charges for calls, installation, and line rental should be reasonable. The following client categories will be the focus of XYZ Mobile Phone and PC Repair Service: Non-students who work or live in the university area include: students living on campus, students living off campus, and non-students who work or live in the university region. This group consists of university faculty, administration, and inhabitants in the surrounding region. Problem - A substantial percentage of your initial competition will come from other mobile phone and Computer repair providers. These shops may or may not be situated near you, since this sort of company can be run via mail order, with clients mailing or couriering their phone and laptops for repair. Solution to this problem - To convince consumers that your service is reputable and trustworthy, our project aims to advertise your qualifications and publish testimonials from delighted clients. You could also set yourself apart by providing a replacement phone while repairs are being completed; this may be especially appealing to corporate clients.During the period when their freshly acquired phones are under warranty, phone makers will also give indirect competition. The manufacturer may be able to repair or replace damaged or malfunctioning mobile phones right away. Solution Discussion - How the project will meet the needs of the business and solve the problems that you have identified.what will the project do for the business? Various types of computer equipment are installed, repaired, and maintained by technicians. Problems to solve the newer version of systems and laptops issues by old technical trainers as technology is always changing, technicians must stay current in order to properly analyse and troubleshoot each work. Computer repair specialists take problematic computer hardware and software and conduct the necessary procedures to diagnose and restore the systems to working order. Technicians may also set up local area networks of computers and other associated equipment, as well as build and assemble personal computers and servers. Computer repair professionals mostly work on the computer's hardware, but they may also be asked on it to install or replace discs, cards, and memory. It may be necessary for a computer repair specialist to assemble a system from components and install operating system software on the hard disc. The technician will then look for and install the required applications, known as drivers, that enable the operating system software to communicate with the hardware. Therefore solution to manage hardware and software effectively is to have latest software and operating system with team, and are able to provide new hardware to the customers for damaged product. This will aids technicians to solve problems effectively The communications business is constantly evolving, with new technologies being developed and deployed to mobile phones on a regular basis. Anyone interested in starting a mobile phone repair service should be interested in, and ready to stay up with, these changes and how new technologies work. It's also a good idea to be eager to participate in continuing professional development (CPD) or regular training to keep your abilities up to date. You should be practical, good with your hands, and appreciate 'close' work, as you will be diagnosing and repairing electronic component failures. Electronic components are delicate, so make sure your workspace is clean and hygienic to avoid contaminating the phone's internal components. When diagnosing challenging defects, you'll need good problem-solving abilities, and you should take a methodical approach to guarantee your work is performed to a high standard and on schedule. Many clients will appreciate the ability to explain difficult fixes in straightforward, easy-to-understand language, as well as a friendly, customer-focused demeanour. When estimating and quoting possible work, as well as accepting payment from consumers, you must be comfortable interacting with a broad customer base. You will also need an aptitude for arithmetic. All this will expand business by creating a positive impact on customers . Why should they consider accepting your proposal? Are there alternatives to your proposal? If YES, why is your way better? Through speedy, on-site service and response, PC repair will raised the benchmark for on-site as well as remote computer solutions. At a very low cost, our customers will always receive one-on-one personalized attention. Our customers will receive the best possible level of customer care. Our staff will given intensive training, a pleasant location to work, competitive compensation and benefits, and incentives to solve client problems using their own excellent judgement. These services will help to accept the proposal. The alternatives to this proposal will be to provide services offline only which will require less staff and less information technology needs, but do not provide any email or online services. But my proposal is better as the online services will facilitate the customers and most of the issues will be solved online only. The troubleshooting could be done form anywhere for minor issues and most of the problems could be solved easily and effectively.