PROPERTY MANAGEMENT SYSTEM HANDOUTS (DEC 10, 2021)
QUALITY FACILITY MANAGEMENT
Total Quality Management
• Total: Organization wide
• Quality: Customer Satisfaction
• Management: System of Managing
Quality in Constructed project
• Conforms to the stated requirements of the principal participants (owner, design professionals, contractors)
while conforming to applicable codes, safety, requirements and regulations.
-American Society of Civil Engineers
Building Ageing
1.) Physical senescence
• “technical resistance”
• E.g. Past use and maintenance carried out
Environmental effects
Accident effects
Vibration and stress
2.) Functional obsolescence
• “efficiency in use ”
• E.g. Inability to perform the functions assigned
Technological progress in the sector
Changes in user requirements
Operating cost becoming excessive
Quality Management
• Projects is concerned with preventing quality problems through planned and systematic activities from
project inception to handover and beyond.
• Setting quality policy
• Reviews:
1. Checking the extent and scope of deliverables
2. Checking the integrity of information
3. Checking with legislation, standards and codes
4. Demonstrate necessary coordination
Quality Management system pyramid
Quality
Policy
Quality Manual
Work instructions / procedure
Quality forms and records
ISO 9000 Quality Management system
• Controlled documents
• Demonstrate consistency in ability of product and services.
• Audit:
1.) First party audit
 audit own organization. “internal audit”
2.) Second party audit
 Audit of supplier by the customer.
3.) Third party audit
 Best certification
• ISO Certification process:
ISO 9000 Assessment
Training
Documentation of work instruction
Quality assurance
Registration audit
Building capability vs. Time
Building energy management systems (BEMS)
• 4 elements: Structure, Services, management and it’s inter-relationship
• Benefits:
1. Monitoring
2. Communication
3. Staff savings and maintenance
Real Time Location Systems
• Introduced 1990’s
• Technology system tool for asset management
•
E.g.Aisle 411 (Walgreens)
Digital Concierge
• Operated in a pre-conditioned / template format to get specific services like maintenance.
Assessment of Quality compromises
• Cost of poor quality.
• Organization’s standing in the marketplace
• Quality culture in the organization
• Operation of quality management system
Self-assessment
• What is your organization is doing well?
• What it is not doing well?
• What it is not doing at all?
• Where and how it can make measurable improvement
Common mistakes in property management and investing
• Buying overpriced property
• Buying a property with current court cases and ownership disputes
• Commencing construction with inadequate financing
• Signing raw deal (Getting a property with high interest rates)
• Construction homes in a low demand areas
• Constructing substandard properties
• Failure to ascertain the exact size of the land
• Breaking laws in the development of the land