Service Blueprint: Making a savings deposit using a teller.
Physical
Evidence
Parking the car
in parking lot.
Customers
Actions
Arrive in Bank
Contact
person
Backstage
contacts
Support
Process
Deposit Ticket
Stand and
wait
Enter Bank
Fill out
deposit ticket
Wait In line if
necessary
Greets by the
Guard
Greets by the
bank teller
Enter
Announcing to
assist the
customer
Checking
customer’s
information
Hand teller
cash or check
Deposit
ticket
Giving the
cash to teller
Working for
the Ticket
Receipt
Exit
Receive
receipt
Leave
Called by the
Bank Teller
Saying
Thank you.
Account is
automatically
updated
Schedules are
set weekly
Employees
are paid