POLINA KOVALIOVA
WORK EXPERIENCE
Customer Support Manager
Amasty - Minsk|November 2020 to February 2021
I was responsible for responding to and resolving
customers’ pre-sale and configuration inquiries by
emails, assisting with product installations and post-sale
configuration requests according to customers’ business
needs, collecting and analyzing feedback from
customers, communicating with QA specialists, product
managers and developers.
PERSONAL INFORMATION
I'm a 5th-year student of MSLU,
experienced in customer support and
translation. Ready to take up new
challenges and improve my professional
qualifications. I'm okay with working
both on my own and as a part of big
teams. Strong interpersonal skills help
me to interact with a wide range of
clients.
Assistant Manager
European Olympic Committees - Minsk| May 2019 to June 2019
I worked as an assistant attache to the Spanish team
during II European Games 2019 in Minsk. My
responsibilities included interpreting for the team leader
at meetings, ensuring clear communication between
representatives of different foreign teams, making
phone calls, making up schedules and organizing
meetings.
EDUCATION
Minsk State Linguistic University
Modern Foreign Languages
(technical translation/interpreting)
CONTACT ME
-
LANGUAGES
English - C1
Spanish - B2
SKILLS
-Magento
-Atlassian Jira
-Atlassian Confluence
-Cross-cultural communication skills
-Business English
-Mac OS, Linux, Windows