Retail Mystery Shopper Checklist - SafetyCulture 1 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... GO DIGITAL TODAY Convert your paper checklists into digital forms Scan this QR code to use this paper checklist on your smartphone or tablet. Visit www.iauditor.com Cleanliness and Appearance Was the parking lot clean and free of trash and debris? Yes No N/A Was the store entrance clean and well maintained? Yes No N/A Did any signage throughout the store appear to be worn or damaged? Yes No N/A Was the store clean, neat, and well maintained (no dirty �oors, unattended spills, etc.)? Yes No N/A Was the restroom clean, well-stocked, and maintained (toilet tissue/paper towels available, toilets/faucets operational, etc.)? Yes No N/A 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 2 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... Were aisles free of clutter and obstructions? Yes No N/A Employee Behaviors Were you acknowledged by an associate within 30 seconds of entering the store? Yes No N/A When you were greeted, what was said? Did the associate/team member smile? Yes No N/A Did the associate/team member ask what you were shopping for today? Yes No N/A Did the associate/team member offer you help? Yes No N/A Did the associate/team member offer you an additional item? Yes No N/A 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 3 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... Did the associate/team member give you his/her undivided attention? Yes No N/A Please detail your interaction with the sales �oor associate. You must include what clothing item you inquired about as well as the associate’s response. (A minimum of 3-4 sentences is required.) Did all associates you came in contact with have an upbeat and friendly tone? Yes No N/A All associates/team members are courteous? Yes No N/A Please state his/her name and department and describe the rude/discourteous behavior. Did any associates/team members provide above-and-beyond service? Yes No N/A Please state his/her name and department and describe the above-and-beyond behavior. 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 4 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... Did all OTHER (not previously evaluated) associates/team members you encountered or passed throughout the store smile and greet you? (During your shopping trip, you may �nd associates throughout the store performing various tasks. Did they smile and greet you?) Yes No N/A Please describe where in the store you encountered the associate(s)/team member(s) and the associate name(s) or description. Please describe the situation in which you encountered the associate(s). Did the associate/team member provide a pleasant closing comment (“Have a good day,” “Thanks for shopping with us,” “Thank you,” etc.)? Yes No N/A Did the cashier greet/acknowledge you the moment you reached the counter? Yes No N/A Did the cashier ask if you found everything? Yes No N/A Did the cashier mention the loyalty/rewards program by name during your transaction? Yes No N/A 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 5 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... If you are not a member, did the cashier ask if you would like to join? Yes No N/A Did the cashier mention the invitation for the customer/guest satisfaction survey at the bottom of the receipt? Yes No N/A Did the cashier thank you at the end of your transaction? Yes No N/A Was carry-out service offered if you had more than 2 bags? Yes No N/A The Path to Purchase Was every item you wanted to purchase available? Yes No N/A Please list unavailable item(s). Did all perishable merchandise (salads, sandwiches, etc.) appear fresh (not brown/old)? Yes No N/A 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 6 of 7 https://public-library.safetyculture.io/products/retail-mystery-shopper-... Were all items that were checked for freshness found to be within code (not expired)? Yes No N/A What was the number of registers staffed when you got in line? Was there at least one (1) express lane open? Yes No N/A Were there less than three (3) customers in line? Yes No N/A Did you observe a call for additional help (to manage the line or open another register)? Yes No N/A How long did your transaction take from the time you reached the counter until you received your receipt? Completion Conclusion and Recommendations 26-Dec-21, 8:56 PM Retail Mystery Shopper Checklist - SafetyCulture 7 of 7 Inspector's Full Name and Signature https://public-library.safetyculture.io/products/retail-mystery-shopper-... The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been veri�ed by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers. 26-Dec-21, 8:56 PM
