Chapter 1 Key terms 1. Behavioral economics: how psychology-particularly social and cognitive psychology-relates to economic decision making. 2. Behavioral genetics: A subfield of psychology that examines the role of genetic factors in behaviour. 3. Cross-cultural research: To compare and contrast people of different cultures 4. Culture: A system of enduring meanings, beliefs, assumptions, institutions, and practices shared by a large group and transmitted from one generation to the next 5. Evolutionary psychology: uses the principles of evolution to understand human social behaviour. - Tendencies and reactions 6. Interactionist perspective: an emphasis on how both an individual’s personality and environmental characteristics influence behaviour. 7. Multicultural research: examine racial and ethnic groups within cultures 8. Open science: a movement to make research materials, methods, hypotheses, and data more transparent, accessible, and easily shared with researchers from other labs. 9. Social cognition: the study of how people perceive, remember, and interpret information about themselves and others. 10. Social neuroscience: the study of the relationship between neural and social processes. 11. Social psychology is the scientific study of how individuals think, feel, and behave in a social context. Chapter 2 Key Terms: 1. Applied research: research whose goal is to make applications to the world and contribute to the solution of social problems 2. Basic research: Research whose goal is to increase the understanding of human behavior, often by testing hypotheses based on a theory. 3. Bogus pipeline technique: A procedure in which research participants are (falsely) led to believe that their responses will be verified by an infallible lie detector. 4. Confederates: Accomplice of an experimenter who, in dealing with the real participants in an experiment, acts as if he or she is also a participant. 5. Confound: A factor other than the independent variable that varies between the conditions of an experiment, thereby calling into question what caused any effects on the dependent variable. 6. construct validity: The extent to which the measures used in a study measure the variables they were designed to measure and the manipulations in an experiment manipulate the variables they were designed to manipulate. 7. Correlation coefficients: A statistical measure of the strength and direction of the association between two variables. 8. correlational research: Research designed to measure the association between variables that are not manipulated by the researcher. 9. Debriefing: A disclosure, made to participants after research procedures are completed, in which the researcher explains the purpose of the research, attempts to resolve any negative feelings, and emphasizes the scientific contribution made by the participants’ involvement. 10. Deception: In the context of research, a method that provides false information to participants. 11. dependent variables: In an experiment, a factor that experimenters measure to see if it is affected by the independent variable. 12. Experiment: A form of research that can demonstrate causal relationships because (1) the experimenter has control over the events that occur and (2) participants are randomly assigned to conditions. 13. Experimental realism: The degree to which experimental procedures are involving to participants and lead them to behave naturally and spontaneously. 14. Experimenter expectancy effects: The effects produced when an experimenter’s expectations about the results of an experiment affect his or her behavior toward a participant and thereby influence the participant’s responses. 15. External validity: The degree to which there can be reasonable confidence that the results of a study would be obtained for other people and in other situations. 16. Hypothesis: A testable prediction about the conditions under which an event will occur. 17. Independent variables: In an experiment, a factor that experimenters manipulate to see if it affects the dependent variable. 18. Informed consent: An individual’s deliberate, voluntary decision to participate in research, based on the researcher’s description of what will be required during such participation. 19. Internal validity: The degree to which there can be reasonable certainty that the independent variables in an experiment caused the effects obtained on the dependent variables. 20.Interrater reliability: The degree to which different observers agree on their observations. 21. Meta-analysis: A set of statistical procedures used to review a body of evidence by combining the results of individual studies to measure the overall reliability and strength of particular effects. 22. Mundane realism: The degree to which the experimental situation resembles places and events in the real world. 23. Operational definition: The specific procedures for manipulating or measuring a conceptual variable. 24. Preregistration: The practice of researchers reporting their research design, predictions, and plans for data analyses before conducting their study. 25. Random assignment: A method of assigning participants to the various conditions of an experiment so that each participant in the experiment has an equal chance of being in any of the conditions. 26. Random sampling: A method of selecting participants for a study so that everyone in a population has an equal chance of being in the study. 27. Replication: Repeating a research study to see if the results are similar to those found in the original study. 28.Subject variables: A variable that characterizes preexisting differences among the participants in a study. 29. Theory: An organized set of principles used to explain observed phenomena. Chapter 3 Key Terms: 1. Affective forecasting: The process of predicting how one would feel in response to future emotional events. 2. Bask in reflected glory (BIRG): To increase self-esteem by associating with others who are successful. 3. Dialecticism: An Eastern system of thought that accepts the coexistence of contradictory characteristics within a single person. 4. Downward social comparisons: The defensive tendency to compare ourselves with others who are worse off than we are. 5. Facial feedback hypothesis: The hypothesis that changes in facial expression can lead to corresponding changes in emotion. 6. Implicit egotism: A nonconscious form of self-enhancement. 7. Overjustification effect: The tendency for intrinsic motivation to diminish for activities that have become associated with reward or other extrinsic factors. 8. Private self-consciousness: A personality characteristic of individuals who are introspective, often attending to their own inner states. 9. Public self-consciousness: A personality characteristic of individuals who focus on themselves as social objects, as seen by others. 10. Self-awareness theory: The theory that self-focused attention leads people to notice self-discrepancies, thereby motivating either an escape from self-awareness or a change in behavior. 11. Self-concept: The sum total of an individual’s beliefs about his or her own personal attributes. 12. Self-esteem: An affective component of the self, consisting of a person’s positive and negative self-evaluations. 13. Self-handicapping: Behaviors designed to sabotage one’s own performance in order to provide a subsequent excuse for failure. 14. Self-perception theory: The theory that when internal cues are difficult to interpret, people gain self-insight by observing their own behavior. 15. Self-presentation: Strategies people use to shape what others think of them. 16. Self-regulation: The process by which people control their thoughts, feelings, or behavior in order to achieve a personal or social goal. 17. Self-schemas: A belief people hold about themselves that guides the processing of self-relevant information. 18. Social comparison theory: The theory that people evaluate their own abilities and opinions by comparing themselves to others. 19. Sociometer theory: The theory that self-esteem is a gauge that monitors our social interactions and sends us signals as to whether our behavior is acceptable to others. 20.Terror management theory: The theory that humans cope with the fear of their own death by constructing worldviews that help to preserve their self-esteem. 21. Two-factor theory of emotion: The theory that the experience of emotion is based on two factors: physiological arousal and a cognitive interpretation of that arousal. Chapter 4 Key Terms: 1. Attribution theory: A group of theories that describe how people explain the causes of behavior. 2. Availability heuristic: The tendency to estimate the likelihood that an event will occur by how easily instances of it come to mind. 3. Base-rate fallacy: The finding that people are relatively insensitive to consensus information presented in the form of numerical base rates. 4. Belief in a just world: The belief that individuals get what they deserve in life, an orientation that leads people to disparage victims. 5. Belief perseverance: The tendency to maintain beliefs even after they have been discredited. 6. Central traits: Traits that exert a powerful influence on overall impressions. 7. Confirmation biases: The tendency to seek, interpret, and create information that verifies existing beliefs. 8. Counterfactual thinking: The tendency to imagine alternative events or outcomes that might have occurred but did not. 9. Covariation principle: A principle of attribution theory that holds that people attribute behavior to factors that are present when a behavior occurs and are absent when it does not. 10. False-consensus effect: The tendency for people to overestimate the extent to which others share their opinions, attributes, and behaviors. 11. Fundamental attribution error: The tendency to focus on the role of personal causes and underestimate the impact of situations on other people’s behavior. 12. Impression formation: The process of integrating information about a person to form a coherent impression. 13. Information integration theory: The theory that impressions are based on (1) perceiver dispositions and (2) a weighted average of a target person’s traits. 14. Mind perception: The process by which people attribute human-like mental states to various animate and inanimate objects, including other people. 15. Nonverbal behavior: Behavior that reveals a person’s feelings without words through facial expressions, body language, and vocal cues. 16. Personal attribution: Attribution to internal characteristics of an actor, such as ability, personality, mood, or effort. 17. Primacy effect: The tendency for information presented early in a sequence to have more impact on impressions than information presented later. 18. Priming: The tendency for recently used or perceived words or ideas to come to mind easily and influence the interpretation of new information 19. Self-fulfilling prophecy: The process by which one’s expectations about a person eventually lead that person to behave in ways that confirm those expectations. 20.Situational attribution: Attribution to factors external to an actor, such as the task, other people, or luck. 21. Social perception: A general term for the processes by which people come to understand one another. Chapter 9 Key Terms: 1. Attachment styles: The way a person typically interacts with significant others. 2. Communal relationships: A relationship in which the participants expect and desire mutual responsiveness to each other’s needs. 3. Companionate love: A secure, trusting, stable partnership. 4. Equity theory: The theory that people are most satisfied with a relationship when the ratio between benefits and contributions is similar for both partners. 5. Exchange relationships: A relationship in which the participants expect and desire strict reciprocity in their interactions. 6. Excitation transfer: The process whereby arousal caused by one stimulus is added to arousal from a second stimulus and the combined arousal is attributed to the second stimulus. 7. Hard-to-get effect: The tendency to prefer people who are highly selective in their social choices over those who are more readily available. 8. Intimate relationships: A close relationship between two adults involving emotional attachment, fulfillment of psychological needs, or interdependence. 9. Loneliness: A feeling of deprivation about existing social relations. 10. Matching hypothesis: The proposition that people are attracted to others who are similar in physical attractiveness. 11. Mere exposure effect: The phenomenon whereby the more often people are exposed to a stimulus, the more positively they evaluate that stimulus. 12. Need for affiliation: The desire to establish and maintain many rewarding interpersonal relationships. 13. Passionate love: Romantic love characterized by high arousal, intense attraction, and fear of rejection. 14. Reciprocity: A mutual exchange between what we give and receive—for example, liking those who like us. 15. Self-disclosure: Revelations about the self that a person makes to others. 16. Sexual orientation: A person’s preference for members of the same sex (homosexuality), opposite sex (heterosexuality), both sexes (bisexuality), or neither (asexual). 17. Social exchange theory: A perspective that views people as motivated to maximize benefits and minimize costs in their relationships with others. 18. Triangular theory of love: A theory proposing that love has three basic components—intimacy, passion, and commitment—that can be combined to produce eight subtypes. 19. What-is-beautiful-is-good stereotype: The belief that physically attractive individuals also possess desirable personality characteristics. Chapter 6 Attitudes attitude A positive, negative, or mixed reaction to a person, object, or idea. attitude scales A multiple-item questionnaire designed to measure a person’s attitude toward some object. bogus pipeline A phony lie-detector device that is sometimes used to get respondents to give truthful answers to sensitive questions. central route to persuasion The process by which a person thinks carefully about a communication and is influenced by the strength of its arguments. cognitive dissonance theory Theory holding that inconsistent cognitions arouses psychological tension that people become motivated to reduce. elaboration The process of thinking about and scrutinizing the arguments contained in a persuasive communication. evaluative conditioning The process by which we form an attitude toward a neutral stimulus because of its association with a positive or negative person, place, or thing. facial electromyograph (EMG) An electronic instrument that records facial muscle activity associated with emotions and attitudes. Implicit Association Test (IAT) A covert measure of unconscious attitudes derived from the speed at which people respond to pairings of concepts—such as black or white with good or bad. implicit attitudes An attitude, such as prejudice, that one is not aware of having. inoculation hypothesis The idea that exposure to weak versions of a persuasive argument increases later resistance to that argument. insufficient deterrence A condition in which people refrain from engaging in a desirable activity, even when only mild punishment is threatened. insufficient justification A condition in which people freely perform an attitude-discrepant behavior without receiving a large reward. need for cognition (NC) A personality variable that distinguishes people on the basis of how much they enjoy effortful cognitive activities. peripheral route to persuasion The process by which a person does not think carefully about a communication and is influenced instead by superficial cues. persuasion The process by which attitudes are changed. psychological reactance The theory that people react against threats to their freedom by asserting themselves and perceiving the threatened freedom as more attractive. sleeper effect A delayed increase in the persuasive impact of a non-credible source. theory of planned behavior The theory that attitudes toward a specific behavior combine with subjective norms and perceived control to influence a person’s actions. Chapter 7 Conformity collectivism A cultural orientation in which interdependence, cooperation, and social harmony take priority over personal goals. compliance Changes in behavior that are elicited by direct requests. conformity The tendency to change our perceptions, opinions, or behavior in ways that are consistent with social or group norms. door-in-the-face technique A two-step compliance technique in which an influencer prefaces the real request with one that is so large that it is rejected. foot-in-the-door technique A two-step compliance technique in which an influencer sets the stage for the real request by first getting a person to comply with a much smaller request. idiosyncrasy credits Interpersonal “credits” that a person earns by following group norms. individualism A cultural orientation in which independence, autonomy, and self-reliance take priority over group allegiances. informational influence Influence that produces conformity when a person believes others are correct in their judgments. lowballing A two-step compliance technique in which the influencer secures agreement with a request but then increases the size of that request by revealing hidden costs. minority influence The process by which dissenters produce change within a group. normative influence Influence that produces conformity when a person fears the negative social consequences of appearing deviant. obedience Behavior change produced by the commands of authority. private conformity The change of beliefs that occurs when a person privately accepts the position taken by others. public conformity A superficial change in overt behavior without a corresponding change of opinion that is produced by real or imagined group pressure. social impact theory The theory that social influence depends on the strength, immediacy, and number of source persons relative to target persons. that’s-not-all technique A two-step compliance technique in which the influencer begins with an inflated request, then decreases its apparent size by offering a discount or bonus. Chapter 8 Group processes biased sampling The tendency for groups to spend more time discussing shared information (information already known by all or most group members) than unshared information (information known by only one or a few group members). brainstorming A technique that attempts to increase the production of creative ideas by encouraging group members to speak freely without criticizing their own or others’ contributions. collective effort model The theory that individuals will exert effort on a collective task to the degree that they think their individual efforts will be important, relevant, and meaningful for achieving outcomes that they value. collective intelligence The general ability of a group to perform well across a wide range of different tasks. deindividuation The loss of a person’s sense of individuality and the reduction of normal constraints against deviant behavior. distraction–conflict theory A theory that the presence of others will produce social facilitation effects only when those others distract from the task and create attentional conflict. evaluation apprehension theory A theory that the presence of others will produce social facilitation effects only when those others are seen as potential evaluators. group A set of individuals who interact over time and have shared fate, goals, or identity. group cohesiveness The extent to which forces push group members closer together, such as through feelings of intimacy, unity, and commitment to group goals. group polarization The exaggeration of initial tendencies in the thinking of group members through group discussion. group support systems Specialized interactive computer programs that are used to guide group meetings, collaborative work, and decision-making processes. groupthink A group decision-making style characterized by an excessive tendency among group members to seek concurrence. integrative agreement A negotiated resolution to a conflict in which all parties obtain outcomes that are superior to what they would have obtained from an equal division of the contested resources. mere presence The proposition that the mere presence of others is sufficient to produce social facilitation effects. prisoner’s dilemma A type of dilemma in which one party must make either cooperative or competitive moves in relation to another party. The dilemma is typically designed so that the competitive move appears to be in one’s self-interest, but if both sides make this move, both suffer more than if both had cooperated. mere presence The proposition that the mere presence of others is sufficient to produce social facilitation effects. process gain The increase in group performance so that the group outperforms the individuals who make up the group. process loss The reduction in group performance due to obstacles created by group processes, such as problems of coordination and motivation. resource dilemmas Social dilemmas involving how two or more people will share a limited resource. social dilemma A situation in which a self-interested choice by everyone will create the worst outcome for everyone. social facilitation A process whereby the presence of others enhances performance on easy tasks but impairs performance on difficult tasks. social identity model of deindividuation effects (SIDE) A model of group behavior that explains deindividuation effects as the result of a shift from personal identity to social identity. social loafing A group-produced reduction in individual output on tasks where contributions are pooled. transactive memory A shared system for remembering information that enables multiple people to remember information together more efficiently than they could do so alone. Chapter 11 Aggression aggression Behavior intended to harm another individual. catharsis A reduction of the motive to aggress that is said to result from any imagined, observed, or actual act of aggression. corporal punishment Physical force (such as spanking or hitting) intended to cause a child pain—but not injury—for the purpose of controlling or correcting the child’s behavior. culture of honor A culture that emphasizes honor and social status, particularly for males, and the role of aggression in protecting that honor. cycle of violence The transmission of domestic violence across generations. Dark Triad A set of three traits that are associated with higher levels of aggressiveness: Machiavellianism, psychopathy, and narcissism. displacement Aggressing against a substitute target because aggressive acts against the source of the frustration are inhibited by fear or lack of access. executive functioning The cognitive abilities and processes that allow humans to plan or inhibit their actions. frustration–aggression hypothesis The idea that (1) frustration always elicits the motive to aggress and that (2) all aggression is caused by frustration. hostile attribution bias The tendency to perceive hostile intent in others. pornography Explicit sexual material. proactive aggression Aggressive behavior whereby harm is inflicted as a means to a desired end (also called instrumental aggression). reactive aggression Aggressive behavior where the means and the end coincide; harm is inflicted for its own sake. rumination In the context of aggression, rumination involves repeatedly thinking about and reliving an anger-inducing event, focusing on angry thoughts and feelings, and perhaps even planning or imagining revenge. social learning theory The theory that behavior is learned through the observation of others as well as through the direct experience of rewards and punishments. weapons effect The tendency that the likelihood of aggression will increase by the mere presence of weapons. Chap 5 Key Terms ● ambivalent sexism A form of sexism characterized by attitudes about women that reflect both negative, resentful beliefs and feelings and affectionate and chivalrous but potentially patronizing beliefs and feelings. ● aversive racism Racism that concerns the ambivalence between fair-minded attitudes and beliefs on the one hand and unconscious and unrecognized prejudicial feelings and beliefs on the other. ● contact hypothesis The theory that direct contact between hostile groups will reduce intergroup prejudice under certain conditions. ● discrimination Behavior directed against persons because of their membership in a particular group. ● illusory correlation An overestimate of the association between variables that are only slightly or not at all correlated. ● implicit racism Racism that operates unconsciously and unintentionally. ● ingroup favoritism The tendency to discriminate in favor of ingroups over outgroups. ● ingroups Groups with which an individual feels a sense of membership, belonging, and identity. ● jigsaw classroom A cooperative learning method used to reduce racial prejudice through interaction in group efforts. ● modern racism A form of prejudice that surfaces in subtle ways when it is safe, socially acceptable, and easy to rationalize. ● outgroup homogeneity effect The tendency to assume that there is greater similarity among members of outgroups than among members of ingroups. ● outgroups Groups with which an individual does not feel a sense of membership, belonging, or identity. ● prejudice Negative feelings toward persons based on their membership in certain groups. ● racism Prejudice and discrimination based on a person’s racial background, or institutional and cultural practices that promote the domination of one racial group over another. ● realistic conflict theory The theory that hostility between groups is caused by direct competition for limited resources ● relative deprivation Feelings of discontent aroused by the belief that one fares poorly compared with others. ● sexism Prejudice and discrimination based on a person’s gender, or institutional and cultural practices that promote the domination of one gender over another. ● social categorization The classification of persons into groups on the basis of common attributes. ● social dominance orientation A desire to see one’s ingroup as dominant over other groups and a willingness to adopt cultural values that facilitate oppression over other groups. ● social identity theory The theory that people favor ingroups over outgroups in order to enhance their self-esteem. ● social role theory The theory that small gender differences are magnified in perception by the contrasting social roles occupied by men and women. ● stereotype content model A model proposing that the relative status and competition between groups influence group stereotypes along the dimensions of competence and warmth. ● stereotypes A belief or association that links a whole group of people with certain traits or characteristics. ● stereotype threat The experience of concern about being evaluated based on negative stereotypes about one’s group. ● stigmatized Being persistently stereotyped, perceived as deviant, and devalued in society because of membership in a particular social group or because of a particular characteristic. ● subliminal presentations A method of presenting stimuli so faintly or rapidly that people do not have any conscious awareness of having been exposed to them. ● superordinate goals A shared goal that can be achieved only through cooperation among individuals or groups. ● system justification theory A theory that proposes that people are motivated (at least in part) to defend and justify the existing social, political, and economic conditions. ● ambivalent sexism A form of sexism characterized by attitudes about women that reflect both negative, resentful beliefs and feelings and affectionate and chivalrous but potentially patronizing beliefs and feelings. ● aversive racism Racism that concerns the ambivalence between fair-minded attitudes and beliefs on the one hand and unconscious and unrecognized prejudicial feelings and beliefs on the other. ● contact hypothesis The theory that direct contact between hostile groups will reduce intergroup prejudice under certain conditions. ● discrimination Behavior directed against persons because of their membership in a particular group. ● illusory correlation An overestimate of the association between variables that are only slightly or not at all correlated. ● implicit racism Racism that operates unconsciously and unintentionally. ● ingroup favoritism The tendency to discriminate in favor of ingroups over outgroups. ● ingroups Groups with which an individual feels a sense of membership, belonging, and identity. ● jigsaw classroom A cooperative learning method used to reduce racial prejudice through interaction in group efforts. ● modern racism A form of prejudice that surfaces in subtle ways when it is safe, socially acceptable, and easy to rationalize. ● outgroup homogeneity effect The tendency to assume that there is greater similarity among members of outgroups than among members of ingroups. ● outgroups Groups with which an individual does not feel a sense of membership, belonging, or identity. ● prejudice Negative feelings toward persons based on their membership in certain groups. ● racism Prejudice and discrimination based on a person’s racial background, or institutional and cultural practices that promote the domination of one racial group over another. ● realistic conflict theory The theory that hostility between groups is caused by direct competition for limited resources ● relative deprivation Feelings of discontent aroused by the belief that one fares poorly compared with others. ● sexism Prejudice and discrimination based on a person’s gender, or institutional and cultural practices that promote the domination of one gender over another. ● social categorization The classification of persons into groups on the basis of common attributes. ● social dominance orientation A desire to see one’s ingroup as dominant over other groups and a willingness to adopt cultural values that facilitate oppression over other groups. ● social identity theory The theory that people favor ingroups over outgroups in order to enhance their self-esteem. ● social role theory The theory that small gender differences are magnified in perception by the contrasting social roles occupied by men and women. ● stereotype content model A model proposing that the relative status and competition between groups influence group stereotypes along the dimensions of competence and warmth. ● stereotypes A belief or association that links a whole group of people with certain traits or characteristics. ● stereotype threat The experience of concern about being evaluated based on negative stereotypes about one’s group. ● stigmatized Being persistently stereotyped, perceived as deviant, and devalued in society because of membership in a particular social group or because of a particular characteristic. ● subliminal presentations A method of presenting stimuli so faintly or rapidly that people do not have any conscious awareness of having been exposed to them. ● superordinate goals A shared goal that can be achieved only through cooperation among individuals or groups. ● system justification theory A theory that proposes that people are motivated (at least in part) to defend and justify the existing social, political, and economic conditions. Chap 10 Key Terms ● altruistic Motivated by the desire to improve another’s welfare. ● audience inhibition Reluctance to help for fear of making a bad impression on observers. ● bystander effect The effect whereby the presence of others inhibits helping. ● diffusion of responsibility The belief that others will or should take the responsibility for providing assistance to a person in need. ● egoistic Motivated by the desire to improve one’s own welfare. ● empathy Understanding or vicariously experiencing another individual’s perspective and feeling sympathy and compassion for that individual ● empathy–altruism hypothesis The proposition that empathic concern for a person in need produces an altruistic motive for helping. ● identity fusion A strong sense of “oneness” and shared identity with a group and its individual members. ● kin selection Preferential helping of genetic relatives, which results in the greater likelihood that genes held in common will survive. ● negative state relief model Preferential helping of genetic relatives, which results in the greater likelihood that genes held in common will survive. ● pluralistic ignorance The state in which people in a group mistakenly think that their own individual thoughts, feelings, or behaviors are different from those of the others in the group. ● prosocial behaviors Actions intended to benefit others. ● reciprocal altruism Altruism that involves an individual helping another (despite some immediate risk or cost) and becoming more likely to receive help from the other in return. ● reluctant altruism Altruistic kinds of behavior that result from pressure from peers or other sources of direct social influence. Chap 14 Key Terms ● appraisal The process by which people make judgments about the demands of potentially stressful events and their ability to meet those demands. ● coping Efforts to reduce stress. ● depressive explanatory style A habitual tendency to attribute negative events to causes that are stable, global, and internal. ● emotion-focused coping Cognitive and behavioral efforts to reduce the distress produced by a stressful situation. ● general adaptation syndrome A three-stage process (alarm, resistance, and exhaustion) by which the body responds to stress. ● health psychology The study of physical health and illness by psychologists from various areas of specialization. ● immune system A biological surveillance system that detects and destroys “non-self” substances that invade the body. ● learned helplessness A phenomenon in which experience with an uncontrollable event creates passive behavior in the face of subsequent threats to well-being. ● positive psychology The scientific study of how people can build a happy, meaningful, and purposeful life. ● posttraumatic stress disorder (PTSD) A condition in which a person experiences enduring physical and psychological symptoms after an extremely stressful event. ● proactive coping Up-front efforts to ward off or modify the onset of a stressful event. ● problem-focused coping Cognitive and behavioral efforts to alter a stressful situation. ● psychoneuroimmunology (PNI) A subfield of psychology that examines the links among psychological factors, the brain and nervous system, and the immune system. ● self-efficacy A person’s belief that he or she is capable of the specific behavior required to produce a desired outcome in a given situation. ● social support The helpful coping resources provided by friends and other people. ● stress A state of arousal in which people perceive the demands of an event as taxing or exceeding their ability to satisfy or alter those demands. ● stressors Anything that causes stress. ● subjective well-being One’s happiness, or life satisfaction, as measured by self-report. ● Type A personality A pattern of behavior characterized by extremes of competitive striving for achievement, a sense of time urgency, hostility, and aggression.