Manzana Insurance (Backlog and Turnaround time calculation using mean per request)
working hours
7.5
Operating steps
No of Employees
1. Distribution
Total at DCs
To be processed
Average per DC
mean per request
Total Minutes
4
2. Underwritting
Total at DCs
Total at UTs
To be processed
Average per DC
mean per request
Total Minutes
3
3. Rating
Total at DCs
Total at UTs
Total at RTs
To be processed
Average per DC
mean per request
Total Minutes
8
4. Policy Writing
Total at DCs
Total at UTs
Total at RTs
Total at PWs
To be processed
Average per DC
mean per request
Total Minutes
5
Summary
Total Backlog
Total TAT
RUNS
RAPS
RAINS
RERUNS
1.0
1.0
0.25
68.5
17.1
3.0
3.0
0.75
50.0
37.5
1.0
1.0
0.25
43.5
10.9
11.0
11.0
2.75
28.0
77.0
1.0
3.0
4.0
1.33
43.6
58.1
3.0
7.0
10.0
3.33
38.0
126.7
1.0
6.0
7.0
2.33
22.6
52.7
11.0
36.0
47.0
15.67
18.7
293.0
1.0
3.0
1.0
5.0
0.63
75.5
47.2
3.0
7.0
2.0
12.0
1.50
64.7
97.1
1.0
6.0
1.0
8.0
1.00
65.5
65.5
11.0
36.0
7.0
54.0
6.75
75.5
509.6
1.0
3.0
1.0
0.0
5.0
1.00
71.0
71.0
3.0
7.0
2.0
NA
1.0
6.0
1.0
1.0
9.0
1.80
54.0
97.2
11.0
36.0
7.0
2.0
56.0
11.20
50.1
561.1
82.0 Requests in process
4.71 Days
T