FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE FR - The Thought Leadership Presentation Pugpog Biker’s Highlands Café Established by Kristel Ann Trinidad Members: Cancer, Angelique Bianca R. Del Rosario, John Matthew S. Perez, Adrian Angelo B. Rey, Summer Alexa P. Sanchez, Sillian Wallace R. MGT1101-Section 1 November 8, 2021 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Table of Contents Overview /Name of the Business ………………………………………………………………… 2 Company Address and Contact Details …………………….……………………………………. 2 Date of Virtual or Online Interview ……………………………………………………………… 2 Resume of Person Interviewed …………………………………………………………………... 2 Questionnaire Template …………………………………………………………………………. 3 Transcript of the Interview ………………………………………………………………………. 5 Photo Documentation ……………………………………………………………………………. 8 Individual Reflection Paper/Personal Plan A. Cancer, Angelique Bianca R. …………………………………………………………. 9 B. Del Rosario, John Matthew S. ……………………………………………………...…. 9 C. Perez, Adrian Angelo B. ……………………………………………………………... 10 D. Rey, Summer Alexa P. ………………………………………………………………. 11 E. Sanchez, Sillian Wallace R. …………………………………………………………. 12 Acknowledgment ………………………………………………………………………………. 13 References ……………………………………………………………………………...………. 13 1 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Overview /Name of the Business: Pugpog Biker’s Highlands is a coffee shop and food stand business located in Bulacan. It is a sole propriety business owned by Ms. Kristel Trinidad under the hospitality industry that falls subsequently to restaurants. Through previous learning experiences of the owner from small businesses, small markets, events coordination, and certain trainings the business was established during the 30th of March 2021. Upholding the values of passion, commitment, integrity, hospitality, and compassion the Pugpog Biker’s Highlands has become a tourist spot destination and a successful business as of today. Ms. Kristel Trinidad decided to name her business as Pugpog Biker’s Highlands, where the name is derived from the name of the street, Pugpog, and Biker’s Highlands originating from having many bikers, including cyclist, visiting the area as the Highlands have a similar view to that of Tagaytay making it a good tourist spot and business spot in Bulacan. Company Address and Contact Details The company is located at Pugpog, Sta. Cruz, Angat, Bulacan, hence, the inspiration of its name, Pugpog Biker’s Highlands. The coffee shop could be reached through their Facebook page ‘Pugpog Biker’s Highlands’ and also, by contact number of +63 965 355 6517 from 8am-6pm. Date of Virtual or Online Interview On November 7, 2021 at 10am, a face-to-face interview was conducted by one of the members of the group which was performed at the exact location of the company. Resume of Person Interviewed Great leaders show courage, passion, confidence, devotion, and ambition in addition to providing direction, inspiration, and leadership. They develop their employees' abilities and talents and form teams dedicated to attaining similar objectives. The following characteristics are shared 2 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE by the most effective leaders. Every person has certain ambitions and goals for his or her own advancement, progress, or success. Unfortunately, having merely ambitions and goals isn't enough. We must take action. Tangible measures and activities to improve them, and these steps and actions necessitate. To be successful, you must have a variety of abilities, knowledge, and talent. The leader, Ms. Kristel Ann Trinidad, was Born on January 17, 1993. She has gained a bachelor's degree in information technology at Far Eastern University and she has established Pugpog Biker’s Highlands Coffee Shop in 2021. Questionnaire Template 1) Engaging in business entails a lot of investments in terms of money, time, and sacrifices. And despite of all these investments, still many have failed in their business ventures. Based on your personal observation as a businessperson, it is a reality that not everyone is destined to be a successful entrepreneur? _____ AGREE _____ AGREE with comments: Comments here: ________________________________________________________________ _____ DISAGREE _____ DISAGREE with comments: Comments here: ________________________________________________________________ 2) Entrepreneurs or business-minded person do business because of: ___ passion for life. ___ recognition. ___ primarily to make a living. ___ this is what my family is doing since I was a child. 3 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Note: You may choose 1 or you may rank the choices according to your preference. 3) Entrepreneurship requires variety of tasks such as marketing, accounting, customer service and more. Entrepreneurship requires variety of task in operating a business such as marketing, accounting, customer care and others. When you started your business Sir/Ma’am, have you earned any of the following in preparation for the business: _____ YES, I have earned college degree in business or entrepreneurship? _____ NO, I have not earned college degree in business or entrepreneurship but attended business trainings and seminars? _____ Others 4) As a businessperson do you prefer to: _____ manage the business by yourself. _____ manage the business by yourself and by family members. _____ mange the business by yourself and hire employees. Note: You may choose one answer or more than one. 5) In life as well as in business, nothing is certain or future proof? Do you plan to obtain or have obtained insurance security for your business? _____ YES, I plan insurance security for my business. _____ YES, I already obtained insurance security for my business. _____ NO, I have no plan of obtaining an insurance security for my business. 6) In our university, we have core values of Fortitude, Excellence or Uprightness, do you also have certain values that follow and observe in your business operation? _____YES, I have, and these are: ____________________________ 4 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE _____ NO, I do not have. 7) Do you keep a journal, or do you record your daily business operation? If yes, why so? If no, why not? _____ YES, because it helps me to think for the future of my business. _____ YES, because I want to have something to share to my employees and family. _____ NO, I do not keep any journal or record of my daily business operation because it is not my nature. _____ NO, I do not keep any journal or record of my daily business operation because I entrusted it to someone (my employee or member of my family). 8) How long have you engaged yourself into this kind of business? ______________________. Is this your first time/second time/third time to venture into entrepreneurship? 9) What is that one thing you enjoy most of your business? _______________________________ 10) All throughout your business journey, what can you say about the experience and what could be your advice to young entrepreneurs who plans to venture a business like yours? Transcript of the Interview For the sake of simplicity, the researchers acquired legends to identify the group representative conducting the interview and the individual being interviewed. Mr. JM as Mr. John Matthew Del Rosario (Interviewer) Ms. K as Ms. Kristel Ann Trinidad (Interviewee) Mr. JM: Good morning, it’s so great to have you for today as an interviewee, I am John Matthew del Rosario, and I’m here to represent my group for the study of our research. Ms. K: Good morning Matthew, I am Kristel Ann Trinidad, CEO of Pugpog Bikers Highlands, here located here in Angat, Bulacan. 5 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Mr. JM: Ms. Kristel, may I ask, engaging in business entails a lot of investments in terms of money, time, and sacrifices. And despite of all these investments, still many have failed in their business ventures. Based on your personal observation as a businessperson, it is a reality that not everyone is destined to be a successful entrepreneur? Do you agree with this? Ms. K: I disagree with this because for me, For me, you will never know unless you try. Successful entrepreneurship involves taking risks. Learning and growing in the process molds you to fit in, so everyone can be an entrepreneur, big or small with the right attitude and positive mindset. Mr. JM: Next question, entrepreneurs or business-minded person do business because of? Ms. K: Siguro number one, primarily for make a living, and of course, secondly passion din talaga. Mr. JM: Entrepreneurship requires variety of task in operating a business such as marketing, accounting, customer care and others. When you started your business Ma’am, have you earned any of the following in preparation for the business? Ms. K: Actually, marami din ako naging businesses before this. Meron akong markets, meron akong events coordination, meron akong mga small businesses. Pero actually, I graduated Information Technology, medyo malayo doon sa field ano? Pero okay naman, kumbaga nung flow naman ng business is, kumbaga nakukuha naman yun sa trainings, sa knowledge din, kumbaga learning in the process. Mr. JM: As a businessperson do you prefer to manage the business by yourself, or manage the business by yourself and by family members? Ms. K: I prefer siguro yung manage the business by family members, pero syempre mas maganda padin may support system. Mr. JM: Life as well as in business, nothing is certain or future proof? Do you plan to obtain or have obtained insurance security for your business? Ms. K: Oh yes, I already obtained insurance for my business. Mr. JM: In our university, we have core values of Fortitude, Excellence or Uprightness, do you 6 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE also have certain values that follow and observe in your business operation? Ms. K: Yes, syempre, kasama dyan yung passion, commitment, integrity, hospitality since it’s a restaurant. Commitment to the customers, and compassion of course to all employees. Mr. JM: Do you keep a journal, or do you record your daily business operation? If yes, why so? If no, why not? Ms. K: Of course, I think journal is important because you need to note all the details (big or small). Of course, sometimes may nakakalimutan sa dami ng transactions every day. Journaling kasi can help you organize your thoughts from perplexion and generate creative idea. It is a major contributing factor talaga in growing a business. Mr. JM: How long have you engaged yourself into this kind of business? Ms. K: Actually, it’s our first time. Mr. JM: What is that one thing you enjoy most of your business? Ms. K: I love putting out a plan together and watching it executed, coming up with an idea and seeing the completed product. Every day kasi brings out a new challenge, collaborating with our skilled employees. Actually, continuous learning kasi yun, kung baga growing each day. Mr. JM: All throughout your business journey, what can you say about the experience and what could be your advice to young entrepreneurs who plans to venture a business like yours? Ms. K: For me, siguro do not be afraid to ask for help even when the business is on the right track. Unexpected issues kasi and chances for good improvement can quickly pop up. So, focus on something you have a passion for and most importantly build your business with God’s guidance, and for sure you’ll never go wrong. Have faith lang. Mr. JM: Thank you for giving us a chance to hear your business journey. Your story will serve us as inspiration for us young individuals who will decide to venture into the world of business. Thank you for having us today. Ms. K: It’s a pleasure. Thank you. 7 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Photo Documentation This highlights the presentation of the output where photos and video presentation are illustrated for evaluation. 8 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Individual Reflection Paper/Personal Plan A. Cancer, Angelique Bianca R. As an individual, I grew up fond of reading books - romance, thriller, horror, science fiction, etc. For me, reading books gives you experiences and knowledge that you can apply in your day-to-day events. When my aunt went to Canada, she left some of her books in my possession, and I happened to stumble upon her book called The 360 leader by John Maxwell. In an interview with Ms. Trinidad, she walked us through the journey of owning a business. From what I have picked up, becoming an owner of a business is a lifelong process. There is a need to learn and experience things beforehand and while being one. She mentioned that before Pugpog Bikers Highlands, she had small businesses and handled event coordination before. Through her experiences, she had practiced her skills and decision-making. The experiences she had yielded knowledge that helped her when she built her new business. Handling a business is a continuous challenge that targets how well you can execute your visions into reality. To have values that would set standards for your business and bring the organization to success and fulfillment. B. Del Rosario, John Matthew S. Experience is one of the best assets in business. The more you have experience, the more you will succeed. Learning business is a real deal, as a student of Marketing Management I should focus myself on researching and try to add up on my own knowledge for businesses. This research study surely help us as an individual and to maximize our talent in terms of decision making and business related thoughts. How did this study affects my thinking? At first it helps me that businesses is not easy as we think, we need to go through the right process to be successful. Businesses have positive affects in our lives, just like what Mrs. Trinidad said when you plan for a business and you see that the plan is executed very well, it boost our confidence and try to be more better. Our paper surely helps us on how and what we’re going to do to overcome when challenges come. 9 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Certain things are difficult to comprehend until you have gone through them. One of these is entrepreneurship. It's not easy to grasp the concept of business. Although schooling and reading about it expands your understanding, you will never truly understand unless you operate your own. Through this course, I acquired invaluable experience running a business and obtaining expertise. Entrepreneurship was a testing ground for me as a Business Management student, as it allowed me to put all of the management ideas I learned in my other courses to the test. My education provided me with a structured approach to business. Two main subjects that I put to the test in entrepreneurship were financial resource management and marketing. Because the course was so practical and the investment was small, it gave me the confidence to try new things because the risk was low. Aside from that, the classroom group was more beneficial in terms of learning. Businesses is a huge factor in one’s daily lives, it contains knowledge and talent to be successful business person. Starting your own company may be a thrilling and financially rewarding endeavor. Having your own business has several advantages design your own. Businesses that want to survive the present economic downturn must seek out and leverage competitive advantages. Matching core talents to opportunities creates a competitive edge. The entrepreneur I spoke with draws on her experience, quality, consistency, and general understanding of what clients genuinely want and need. Mrs. Trinidad talents and experience allow her to react to market developments more quickly. Mrs. Trinidad possesses exceptional negotiating and sales abilities, making her a market leader. C. Perez, Adrian Angelo B. A quick fiction story: there once was a martial arts expert who was able to survive until the end of the war era. After obtaining peace, everything was quiet. Everything was calm; there was no scent of blood in the air but only those of blooming trees. During this time, the expert decided to read all of the books available at his disposal, gaining enlightenment, on the day of his death, he was reincarnated as his eight-year-old self. Upon reincarnating he became a prodigy with his knowledge, and he was able to lead his army to victory in the war that was bound to happen. What does the story have to do with business? What is the relationship of a leader in terms of business? 10 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE Being in a business is like being a soldier within a war. Starting as a part of the business you see different people’s back in front of you guiding you and leading the way, after some time, you learn and you go side by side with this people as colleagues or as the pillars of the army that helps maintains the balance or supports the business. Thereafter you become the one who has learned everything that you have to and decide on being the owner in which you will become the owner of the business or the one leading the war, being the ‘back’ that people would be looking at as you guide the people who will become the leaders or business owners in the future. We notice that there are experiences throughout the journey, in which these experiences will teach a person on how to become a pillar, on being the back that people will look upon one day. There is always a beginning, the path onto which a person starts learning. The between in which you apply what you have learned and absorb any more knowledge available. Lastly the aftermath, the starting point of your own path and leading the people with the knowledge you have. In businesses the ones stated above is a cycle, just like with Ms. Trinidad, she started with being part of small markets and event coordination in which was her beginning. The between of her journey was having small businesses while attending trainings and lastly the aftermath was the beginning of her very own Pugpog Biker’s Highlands business being established. D. Rey, Summer Alexa P. What Ms. Trinidad have said during the interview, opened my mind and understood better about what living in the business world is like. I too have experienced being an entrepreneur, from selling desserts, to selling beauty products and now being invested in crypto currency. From my experience, people are more successful if they are engaged in a business of their own. The way they have invested their money, time and effort for their business to grow, shows attitude and passion he or she has. Of course, if you are investing in a particular business, you will need the knowledge and skills, a positive mind and trusting the process. Let motivation be a part of your journey, knowing that others believes in you, strengthens your spirit to be able to do well. When people sees you being professional, resourceful, and versatile in your job, it will entice them or gain more interest to know more about the business world. Experience is a huge factor in life for we are learning and gaining something every day. As 11 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE you engage in a business, valuing and being passionate about it makes you provide the best customer service. There will be failures and risks but treat these at your stepping stones towards a more successful and vibrant life. For I believe that success is counted by the sweetest for those who fail, but stands in every fall. When you fail, it’s not the end of everything; it’s just the beginning of something. E. Sanchez, Sillian Wallace R. Venturing into the business world definitely is full of risks. It is like taking a journey to the unknown where one might fail a thousand times before reaching the actual destination. Engaging into a business requires a lot of things. Like what Ms. Trinidad have said, it is necessary to have the right attitude and a positive mindset. As an individual, constantly battling with everyday challenges in life, I have learned from Ms. Trinidad that it is always important to have a back-up plan in everything. We should never be too assured of something even if things are going smoothly. Most of the time, experiences teach us more than what we learn in books. So, it is important that we trust the process and to be passionate on everything that we do. Ms. Trinidad became an eye-opener that engaging into businesses is not easy. We will face many failures, encounter many losses, and might have businesses that do not really work out even if we give our best shot. But we must always be reminded that we can always start anew. It is important that we do not give up and just keep trying. And once we already succeeded, we must still carry the values that we acquire from the process. Throughout the making of our research paper and being the one to lead, I realized so many things. One is the importance of teamwork. By fact, our group could not make it if it is only by the work of one. So, we make things possible in the amount of time given to us and we make sure that we work together to finish our part on the task. Second is the importance of having a support system. In times of pressure, words of encouragement come in handy. I have seen by the performance of our group that we work more efficient when we give words of encouragement. Through this, I have realized that it is better to work in a group where everyone believes in the 12 FAR EASTERN UNIVERSITY INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE capabilities of one another. And lastly, I have realized through the story of Ms. Trinidad that we should not be afraid of taking risks because we will never know something unless we try. Acknowledgment The group would like to express their utmost and deepest gratitude towards Ms. Kristel Ann Trinidad for giving the chance to have her as the interviewee for this research study. Her business experiences will surely be an inspiration for the members of the group and her achievements will serve as a motivation for young individuals. References Trinidad, K.A. (2021, March 30). Pugpog Biker's Highlands. Retrieved from https://www.facebook.com/pugpogbikershighlands 13
