International Business Review xxx (xxxx) xxxx Contents lists available at ScienceDirect International Business Review journal homepage: www.elsevier.com/locate/ibusrev Corporate social innovation: A systematic literature review Marcelo Dionisio*, Eduardo Raupp de Vargas Universidade Federal do Rio de Janeiro Instituto COPPEAD de Administracao, Rio de Janeiro, Brazil A R T I C LE I N FO A B S T R A C T Keywords: Corporate social innovation Social innovation Corporations Hybrid organizations CSV CSR This paper studies a timely but theoretically underspecified relationship between multinational corporations (MNCs) and the concept of corporate social innovation (CSI), which we argue is the latest and definitive alternative for companies to help solve social problems through innovative procedures and strategies while reaching economic results. Through a systematic literature review, this study selected 89 articles and performed a descriptive and a thematic analysis of the literature to address the following research questions: How has the CSI concept evolved? How is CSI similar to or different from other concepts? The study finds that new paradigms could reinvent institutions as they open new possibilities for solving social problems by giving businesses a new way to innovate while examples are given that are still works in progress but that tomorrow could be the way business is done everywhere. 1. Introduction Corporate Social innovation (CSI) has become relevant in global strategy because society expects international corporations to be socially responsible, so multinationals (MNCs) must balance corporate purpose, reputation, and strategy with local realities and their social needs in order to achieve both corporate and social objectives (Husted & Allen, 2006; Snider, Hill, & Martin, 2003), therefore this paper studies a timely but theoretically underspecified relationship between multinational corporations (MNCs) and social innovation, which despite the growing interest in this field, has its literature still under-explored because of problems about 1) its understanding, once this is a concept that overlaps with many existing theoretical backgrounds, and 2) its management, given the sparse literature on institutional mechanisms for integrating social innovation into strategy and operations (Canestrino, Bonfanti, & Oliaee, 2015; Herrera, 2015; Porter & Kramer, 2006), so we expect to demonstrate the evolution of the CSI concept and the differences and relationships with other similar concepts regarding social value creation. This paper expects to contribute with the social innovation literature by arguing that the corporate social innovation (CSI) concept is the latest and definitive alternative for companies to help solve social problems while reaching economic results through innovative procedures and strategies. The concept of social innovation (SI) is among the most discussed in the field of innovation in the last years (Canestrino et al., 2015) and has received growing scholarly interest as it appears as a potential solution to address existing social needs that have not been filled by existing ⁎ players such as government, enterprises, NGOs, and the civil society (Păunescu, 2014; Canestrino et al., 2015; Van der Have & Rubalcaba, 2016). SI refers to ideas, methods, processes, and outcomes that offer new ways to address social needs (Mirvis, Herrera, Googins, & Albareda, 2016). When adopted at the corporate level, SI receives the denomination of Corporate Social Innovation (CSI), an initiative that aims to create both shareholder and social value with the potential to alter the structure of innovation systems, improve employee motivation, and change corporate identities and strategies to increase competitive advantage, while at the same time bringing solutions to societal needs (Canestrino et al., 2015; Herrera, 2015; Mirvis et al., 2016). The concept of Corporate Social Innovation (CSI) was created in 1999 and proposed the development of strategic alliances between companies and the social sector, producing profitable and sustainable changes for both sides based on the principle that applying energies to solve the chronic problems of society powerfully stimulates the business’ own development (Kanter, 1999). This idea seems more relevant in a moment when MNCs still face great challenges such as little significant organic growth in the last decades despite the focus on cost cutting, globalization, supply chains, and mergers to meet profit targets that lead to an increased public rejection and rise in stakeholder expectations that MNCs should address troubling social, economic, and environmental issues once they are considered to also be responsible for these problems and perceived to be prospering at the expense of the broader community (Mirvis et al., 2016; Porter & Kramer, 2011). The concept of CSI derives from and is intertwined with other concepts, and the most relevant that appeared in the selected literature Corresponding author. E-mail addresses: marcelo.dionisio@coppead.ufrj.br (M. Dionisio), eduardo.raupp@coppead.ufrj.br (E.R. de Vargas). https://doi.org/10.1016/j.ibusrev.2019.101641 Received 28 November 2018; Received in revised form 14 October 2019; Accepted 24 October 2019 0969-5931/ © 2019 Elsevier Ltd. All rights reserved. Please cite this article as: Marcelo Dionisio and Eduardo Raupp de Vargas, International Business Review, https://doi.org/10.1016/j.ibusrev.2019.101641 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas the keywords that would better identify the relevant literature to answer the following study research questions: 1) How has the CSI concept evolved?, and 2) how is CSI similar to and different from the concepts of CSR, CSV, and Hybrid? In order to reach this objective, we adopted the criteria to cover three main topics in this search: corporations, social value creation, and institutionalization. Corporations are the actors we aim to explore in this study as we seek to understand corporate social innovations as a way to create both shareholder and social value. Afterwards we considered the three most relevant concepts of social value creation that appeared in the literature selected, namely corporate social innovation (CSI), creating shared value (CSV), and hybrid organizations. Finally we included institutionalization and neoinstitutionalization, as according to Herrera (2015) innovations are most powerful when organizational systems and structures can institutionalize them (Herrera, 2015). Institutionalization is broadly defined as “the processes by which societal expectations of appropriate organizational action influence the structuring and behavior of organizations” (Dacin, 1997, p. 48), while neo-institutional literature suggests that often (but not always) organizations see themselves as an attempt to mimic the other organizations in their field since this isomorphism would provide legitimacy within its industry. Both concepts impact directly the adoption and growth of CSI (Bennett, 2016; O’Connor & Gronewold, 2012), so by including this topic we expected to find studies where CSI was already implemented to offer a practical view of the concept without the intention of exploring this field of study in depth. This criteria led to the selection of the following specific keywords: corporation, MNCs, corporate social innovation, CSI, social innovation, shared value, CSV, hybrid organizations, institutionalization, and neoinstitutionalization (refer to Table 1), which were constructed into the following root search string: (Corporation) OR (MNC) AND (Corporate Social Innovation) OR (CSI) OR (Social Innovation) OR (Shared Value) OR (CSV) OR (Hybrid Organization) AND (Inst*) OR (Neo-inst*). The next step was to select the relevant databases, which initially led us to five alternatives: Scopus, Web of Science, Emerald, EBSCO, and Google Scholar. These databases were selected in order to include the most widely used business and economic resources that provide material from top ranked management journals with more than one million articles from business and social science research. The last two databases offered a huge number of articles without many filtering alternatives, so they were discarded. The initial search was conducted based on each database’s search functionalities, so in the case of Scopus in Title-Abstract-Keywords, in Web of Science in topic, and in Emerald in keywords. After the application of their many search filters (e.g.: subject area, language, type of publication) and removal of duplicates, we obtained a total of 1112 articles. Then an interpretative validation criteria was taken, which according to De-la-Torre-Ugarte-Guanilo, Takahashi, and Bertolozzi (2011) consists in interpreting the data selected and its correspondence with the study proposition. So the next step was to screen the type, title, and abstract of the articles for relevance and eligibility for the systematic review based on the following inclusion criteria: 1) focus on innovation to promote social value and/or 2) the participation of corporations in its social activities. On the other side, the terms social and value are used in many varied ways (e.g. value health or social media), so an exclusion criteria was established that discarded articles that: 1) are Corporate Social Responsibility (CSR), Creating Shared Value (CSV) and hybrid organizations. CSR differs from CSI as it has been more focused on philanthropic or generic initiatives aiming to answer to external pressures and improving the reputation of MNCs while CSI represents a strategic investment that companies manage such as other corporate projects, applying its full assets and expertise through deeper collaboration across functions within a firm and external parties (NGOs, Government, etc.) to co-create something new that provides a sustainable solution to social needs. CSI also aims to produce new sources of revenue and to generate a more socially relevant innovation system and corporate culture that can be a source of competitive advantage (Herrera, 2015; Kanter, 1999; Mirvis et al., 2016). The CSV concept coined by Porter and Kramer (2011) argues that “shared value is based on mutual, positive economic and societal benefits relative to costs, and hence integral to long term competitiveness” (Fearne, Garcia Martinez, & Dent, 2012;) since companies were currently trapped in an outdated model and needed to reconnect their success with social progress. This concept, although similar to CSI, is limited to policies and operating practices with a focus on economic success and has thus been incorporated into the concept of CSI (de los Reyes, Scholz, & Smith, 2017; Michelini & Fiorentino, 2012; Porter & Kramer, 2011). There is a new generation of companies that has implemented new hybrid business models aligned with the goal of social sustainability. Unlike existing MNCs that need to modify their current business models, they design their products, operating models, brands, and technologies from the ground up creating shared economic value by enabling their main stakeholders to define and implement their own social and sustainability-oriented values. This can be considered a social innovation in itself and has attracted the interest of large companies to acquire successful hybrids (such as Ben & Jerry’s and Unilever) so they can learn how to embed social values into their missions, production processes, product characteristics, organizational cultures, and relationships with their employees, suppliers, and consumers (Austin & Leonard, 2008; Lee & Jay, 2015; Michelini & Fiorention, 2012). For these reasons we believe that CSI represents an evolutionary notion that better encompass the other concepts and better reflects the balance firms need to have to create both shareholder and social value, and in this sense this study performs a descriptive and a thematic analysis of the literature aiming to address the following research questions: How has the CSI concept evolved? How is CSI similar to and different from the concepts of CSR, CSV, and Hybrid? This article is structured as follows: we describe the method used to conduct the systematic literature review followed by an analysis of the literature and the evolution of the CSI field, to finalize with a discussion and concluding remarks along with limitations and suggestions for future research. 2. Research method Building on medical research methods, systematic literature reviews (SLR) have gained increasing credibility within management research as they offer a transparent, reproducible, and iterative review process by using a comprehensive search and analysis framework that combines cross-referencing between journals and researchers, extensive searches of research databases, and applying an inclusion and exclusion criteria that could provide a research that is theoretically sound, methodologically rigorous, and that offers practitioners and scholars a reliable basis to formulate decisions and take actions (Phillips, Lee, Ghobadian, O’Regan, & James, 2014; Tranfield, Denyer, & Smart, 2003). As stated by Worthington, Esposito, Nieri, and Glenny (2003), “(…) systematic reviews are most needed whenever there is a substantive question, several primary studies – perhaps with disparate findings – and substantial uncertainty” (p. 3). As Gough et al. (2017) pointed out, systematic literature reviews are grounded on a set of common principles guided by a research question and systematic approaches. So the first step of this review was to define Table 1 Rational for keyword definition. 2 Corporate Social Value Creation Institutionalization MNC’s Corporation Coporate Social Innovation (CSI) Social Innovation Creating Shared Value (CSV) Hybrid Organization Institutionalization Neo-Institutionalization International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas Fig. 1. Systematic literature review structure. disciplines from which corporate social innovation research draws its concepts and theories (refer to Fig. 2). Among them, 48 or 54 % of the journals have two or more articles selected. This can be interpreted because there is some fragmentation in the selection of journals due to the variety of subjects involved in the concept of CSI (Van der Have & Rubacalba, 2016). On the other hand, more than fifty percent of the articles were concentrated in journals that were more connected to the key areas of interest of CSI, namely strategy, management, social responsibility, and governance, as can be observed in Table 2 in the list of the journals most cited. Examination of the 14 most cited journals shows that six of them (43 %) have h-indexes greater than 100 and the remaining 8 journals have h-indexes higher than 20. Analyzing the full list, we find that 65 % of the journals have h-indexes above 50 and only 3 % have no h-index, but they all come from a reputable publisher of peer reviewed journals, so considering that Mingers, Macri, and Petrovici (2012) found evidence that suggests that the h-index could be a better citation-based metric for evaluating the quality and contribution of scholarly journals than the impact factor (IF) or the number of cites per paper (cpp), we assume that this selection of articles based on the quality of their publications are adequate for this literature review. At this point, all articles were categorized by publication year (see Fig. 3), and in order to evaluate and better understand possible trends, we performed a content analysis that allowed us to divide the entire period by four and investigate each of them. The tool chosen to perform this content analysis was the open- were not related to social value creation, 2) did not involve companies, and 3) were not fully related to the three main areas defined for this study, namely corporations, social innovation, and institutionalization. This interpretative validation resulted in 89 articles that served as database for this study. Fig. 1 shows the summary of the systematic literature review structure. The analysis of the data in the 89 articles remaining were conducted in two parts: 1) a descriptive analysis of the area in terms of key journals, types of articles, and field of study, and 2) a thematic analysis to assess CSI as a theoretical concept by examining its ontological and epistemological properties. We used ontology to cover aspects that deal with definitions, constructs, and theories and epistemological properties to relate concepts and frameworks similar or connected to CSI. 3. Findings 3.1. Descriptive analysis of the literature This descriptive analysis aims to map the field as a whole since we cover an emerging topic that would benefit from a comprehensive integration of different concepts emerging from different arenas that can help to obtain a deeper insight from the literature. The 89 articles selected come from 52 different journals from diversified fields such as management, strategy, marketing, leadership, social responsibility, and innovation, which emphasizes the diverse characteristic of the subject and presents a good indicator of the Fig. 2. Definition of fields of study. 3 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas the presence of terms such as law (third most cited) and legal are largely observed but they will no longer appear in further periods. This may be explained by the fact that during this period there were still concerns about the relationship between corporations and the government. Kanter (1999) stated in her seminal article that adopting CSI would give corporations the opportunity to influence regulations, but to reshape public institutions, corporations depended upon establishing close relationships with governments, which was later reinforced by authors who stressed the need to establish new relationships between firms and governments (Cumming, Bettridge, & Toyne, 2005; Gentile, 2001). The second period from 2006 to 2010 consisted of 9 articles. This period started with the publication of Porter & Kramer’s (2006) first article that explored the idea of shared value proposing a link between competitive advantage and CSR, reinforcing the idea that more than philanthropic or isolated activities, corporations should include the creation of social value in their strategies. That is when new terms such as management, responsibility, leadership, and technology emerged in the debate. We assumed that the terms responsibility and management refer to the fact that half of these articles dealt with corporate social responsibility (CSR). Borgelt and Falk (2007) supported this idea by emphasizing that organizations should develop new strategies through leadership and management and not only focus on the reputational aspects of CSR, which is in line with Midttun’s (2007) perspective who also highlighted the need for institutionalization of these changes for the embeddedness of these innovative processes. In this period there is one article that explores the perspective of workers, showing a change in habits where people, in general, started to seek for new work arrangements and the opportunity to give back to society, which would define new relationship with firms and a further support for the development of strategies to create social value (Hewlett, Sherbin, & Sumberg, 2009). The next period goes from 2011 to 2015 and shows the appearance of new terms such as CSI, value, environment, and stakeholders. There is a significant growth in the number of articles in this period that went up to 33 in total. As mentioned, this period witnessed the appearance of the concept of creating shared value (CSV), an idea that expects to strengthen the link between corporations and society (Michelini & Fiorentino, 2012; Porter & Kramer, 2011; Raimi, Akhuemonkhan, & Ogunjirin, 2015). During this period a growing presence can be observed of terms such as hybrid enterprises and inclusive business, reflecting new kinds of business models that are able to combine social and business advantage (Michelini & Fiorentino, 2012). Not surprisingly there is a greater focus on the relationships between companies Table 2 Publication sources. Publication Frequency H Index Academy Of Management Review California Management Review Corporate Governance: The international journal of business in society Corporate Social Responsibility and Environmental Management Harvard business review Journal of Business Ethics Journal of Business Strategy Journal of Management Studies Leadership & Organization Development Journal Long Range Planning Management Decision Social Responsibility Journal Strategic Management Journal Strategy & Leadership 3 4 4 229 114 62 3 49 6 2 2 6 2 2 5 4 3 2 48 54% 154 132 31 145 51 81 77 20 232 35 Articles of total source software package R, an integrated suite of software facilities for data manipulation, calculation, and graphical display (R Core Team, 2013). Tippmann (2015) stated that since its launch, R quickly attracted the interest from scientists around the globe who needed statistical software, and at that time nearly 1 out of 100 scholarly articles indexed in Elsevier’s Scopus database cited R or one of its packages. There were no articles before 1999, which may be attributed to the growing interest in the social related fields during the late 1990s and took time to appear into academic publications. It can be inferred from Fig. 3 that although CSR has been present during the entire period studied, after 2011, the year that Porter & Kramer’s shared value article was published, it had to share its space with other concepts. During this initial period (1999–2010) there were a couple of articles published on social innovation and the seminal article on CSI by Kanter (1999). It is in the period between 2010 and 2018 that the other concepts related to CSI started to appear in the literature. After 2010, CSV has appeared consistently every year. An increase can also be observed in publications on social innovation, while CSR, although remaining in the debate, shows a decrease in importance compared with these other concepts. CSI enters the debate in 2012 and appears steadily after 2015, while the same movement can be observed with Hybrids that follows the same pattern. The first period, defined between 1999 and 2005, consisted of seven articles and is the period with the fewest publications. In this segment, Fig. 3. Fields of study by year of publication. 4 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas Europe (other than UK) is the continent with largest participation with 25 articles (28 %) from 13 different countries where Spain produced 6 articles and Italy 4, the most relevant countries from this region. Asia is the third most important region with 12 articles from 7 different countries. Australia and New Zealand participate actively in this debate offering 7 articles and interactions with 3 different countries. Latina America and Africa are the continents with the lowest participation and interaction with other regions. Considering the interaction between countries, it can be observed that the UK offers a more international approach interacting with more different regions, while the US interacts only with Asia and Europe. It is relevant to highlight that Spain, which interacts mostly with Latin America, participates in 3 out of the 4 articles produced by this region. Finally, the articles were categorized between theoretical/conceptual and empirical and between qualitative and quantitative. As may be expected in an emerging field, it was found that much of the research was exploratory and qualitative in nature (72 articles), though some quantitative research is being carried out (17 articles). The review also identified 45 conceptual articles and 44 empirical articles, evenly distributed during the period studied (Fig. 5). Among the qualitative articles, there are seminal works that have had great influence in the field such as Kanter’s (1999) work on CSI, Hart and Christensen’s (2002) on innovation for the base of the pyramid, Seelos and Mair (2005) on social entrepreneurship, and Porter and Kramer (2006); Porter & Kramer, 2011 on shared value. Other relevant articles in this category identify a move from more reactive initiatives with focus on improving reputation and positive public perception to a focus on social change, especially due to institutional pressures (Midttun, 2007; Waddock, Bodwell, Graves, & S., 2002). For example, Lee and Jay (2015) posited that “The recent success of hybrid social ventures builds on a generational shift in how business stakeholders perceive and respond to business’ relationships with society and the natural environment. This shift allows hybrid social ventures to create economic value through favorable interactions with those stakeholders whose behaviors are guided by sustainability-oriented values” (p.128). From an institutional side, evidence suggests that CSR is already institutionalized and as organizations are influenced by normative isomorphism when they adopt certain structures or practices, new practices adopted by MNCs would eventually lead other companies displaying a high level of uniformity in their business practices to adopt effective collaborative relationships with other enterprises or institutions as one important ingredient to achieve competitive advantage (Cullen, 2000; Tang, Gallagher, & Bie, 2015). and their multiple stakeholders: employees, customers, suppliers, NGOs/activists, communities, governments, competitors, etc. (Ayuso, Rodríguez, García-Castro, & Ariño, 2011). It can be concluded from this period that socially oriented goals were demanded by customers, employees, and stakeholders in general, representing a generational shift in how business was perceived and how it related with society and the natural environment, and how ever more this shift demanded a need for institutional changes and adopting new strategies and business models. In particular, neo- institutional theory suggests that these institutional forces could influence the shape, limit, and/or facilitate the diffusion and/or imposition of business practices and innovations in corporations (Lee & Jay, 2015; Ntim & Soobaroyen, 2013). The last period comprises the years between 2016 and 2018 and showed a spike in the growth of articles with a total of 40 articles, representing an increase of 122 % compared to the previous period, demonstrating a continuous interest in the field. New terms that appeared in this period are society and sustainability, which could be attributed to the growing focus on sustainable development. It is important to mention that the literature used concepts such as CSR, Hybrid Organizations, CSV, and CSI interchangeably, but the idea that companies must apply their business resources and management capabilities to address social issues seemed very clear (Cohen & Muñoz, 2017; Kao, Chen, Wu, & Yang, 2016; Kaul & Luo, 2018; Kramer & Pfitzer, 2016). The reason why MNCs seem apt to this task can be corroborated by the perspective of Kramer and Pfitzer (2016) who posited that “Businesses bring essential assets to collective-impact efforts. They know how to define and achieve objectives within a limited time and budget. They understand change management and the art of negotiation. And corporate pragmatism, accountability, and datadriven decision making can cut through the red tape and ideological disagreements that often stymie governments and NGOs.” (p. 6). In order to analyze country productivity, with the help of the package R we performed a social network analysis where we identified articles from institutions in 33 different countries from five continents with a high level of interaction between them, as can be seen in Fig. 4. The United States (39) and the UK (19) represent the most number of institutions collaborating with 65 % of all articles, being the greatest source of connection with other countries, implying that their academics have made the most significant contribution to studies in the field while also promoting the theme. However, it is important to mention that because the search was focused on English language articles, there could be some bias toward research conducted in English or by English-speaking researchers. Fig. 4. Social Network Analysis of affiliation origins. 5 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas Fig. 5. Definition of article types. encountered five definitions (Table 4) in the few articles that cover specifically this new concept, including the seminal article from Kanter (1999). They are aligned with the main concepts of social innovation defined as new ideas, institutions, ways of working, products, services, business models, and processes that offer solutions and value to businesses, customers, the environment, and society as a whole in order to solve global challenges related to both environmental issues and social problems along with the importance to adopt efficient management and integration between all internal functions, the need of partnerships with external actors such as governments and NGOs, and the clear goal to adopt this view as a strategic way to get competitive advantage and achieve both economic and social returns (Kanter, 1999; Canestrino et al., 2015; Herrera, 2015; Jayakumar, 2017; Michelini, 2012; Mirvis et al., 2016). The literature researched cites many practical examples to better illustrate this concept. Kanter (1999) used the example of IBM’s Reinventing education program that develops new tools and solutions that was present in 21 US sites and four countries and resulted in innovations that offered solutions to both schools and IBM. Another company that invested in education was Intel with Education Programs focused on expanding academic opportunities, arguing that technology can be a vehicle for social inclusion through learning and employment. Intel's stakeholder engagement platforms helped develop strong relationships with institutions and individuals to improve understanding of market opportunities and trends, allowing them to contribute to society and build competitive advantages by either broadening markets or by developing innovative, low-cost solutions (Herrera, 2015). There are eight other articles from the literature selected that deal with CSI, meaning that they apply the concept and theories of social innovation at the corporation level since a business’ impact on society has become a key management issue in today’s world (Carrillo & Gomi, 2017; Gutierrez & Vernis, 2016). They do not propose any formal definitions of CSI, but explore different concepts that may be classified into two groups: organizational and stakeholder influence. Five articles focus on organizational aspects of CSI identifying barriers to launch into CSI (Gutierrez & Vernis, 2016; Venn & Berg, 2013), new CSI business models (Abebe & Cha, 2018; Laasch, 2018), and how CSI works in Empirical articles focused mainly on case studies, investigating how different companies work to implement and expand the concepts of social responsibility into effective creation of social value, exploring internal attributes (Hillestead, Xie, & Haugland, 2010; Fearne et al., 2012; Manz, Manz, Adams, & Shipper, 2011), different CSR concepts (Kourula & Halme, 2008), and roles of internal and external stakeholders (Fearne et al., 2012), suggesting a growing focus on organizations (versus its brands) providing practical insights that could serve as a model for managers that would like to do well by doing good (Manz et al., 2011). Quantitative articles increased their presence after 2015, when more than half of them were published (11 out of 17). This reflects the evolution of the field. Once it became more firmly grounded in its theory, it saw the rise in the number of quantitative studies. These articles collected data mainly from surveys (Cumming et al., 2005; Luu, 2017; Mahmoud & Hinson, 2012) and reputable databases such as the Dow Jones Sustainability Index (Ayuso et al., 2011; Gallego‐Álvarez, Manuel, & García‐Sánchez, 2011) or London’s stock exchange FTSE 350 (Cumming et al., 2005). In general terms, they investigated positive relationships between social value creation activities and perceptions of internal and external stakeholders in both domestic and foreign markets, impacts within a specific sector, or changes in market value (Crilly, Ni, & Jiang, 2016; Hawn & Ioannou, 2016; Halkos & Skouloudis, 2017; Jung & Ha-Brookshire, 2017; Luu, 2017; Moura-Leite, Padgett, & Galan, 2012). 3.2. Thematic analysis of the literature This thematic analysis assessed the ontological and epistemological properties of CSI as a concept based on the 89 articles selected. We first analyze how CSI is defined and presented in terms of organizational activities, then we examine how the concept is similar to and different from the concepts of CSR, CSV, and Hybrid (refer to Table 3). 3.3. How is corporate social innovation defined? There are not many definitions of CSI in the literature. We Table 3 The framework for the analysis of ontoogical and epistemological properties of CSI. Ontological Properties Epistemological Properties How is Corporate Social Innovation defined? How do definitions of CSI are presented in terms of organizational activities How CSI is similar to and different from other concepts namely CSR, CSV and Hybrid 6 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas Table 4 Definitions of CSI. Kanter (1999) Canestrino et al. (2015) Herrera (2015) Mirvis et al. (2016) Jayakumar (2017) A new paradigm for innovation, a partnership between private enterprise and public interest that produces profitable and sustainable change for both sides. When companies approach social needs in this way, they have a stake in the problems, and they treat the effort the way they would treat any other project central to the company's operations. They use their best people and their core skills. This is not charity, it is R&D-a strategic business investment. A way of finding new products and services that meet not only the functional needs of consumers but also their wider aspirations as citizens. CSI focus on how to manage firms’ knowledge in order to get not only profits but also social goals. Its effectiveness depends on the firms’ ability to manage both knowledge for innovation and their propensity to achieve social benefits. Social innovation is a measureable, replicable initiative that uses a new concept or a new application of an existing concept to create shareholder and social value. Identifying drivers, enablers, and barriers to idea generation, experimentation, and implementation is critical to understanding CSI institutionalization. Corporate Social Innovation (CSI) represents a strategic investment that companies manage more or less like other corporate investments, engaging a company in societally-relevant R&D and applying the full range of corporate assets to the challenges at hand. CSI involves deeper collaboration across functions within a firm and with external parties to co-create something new that provides a sustainable solution to social ills and can be a source of competitive advantage. CSI is when the company uses innovations to differentiate itself from competition to create competitive advantage (organizational outcomes) and shared value (societal outcomes). communities, governments, competitors, etc. (Ayuso et al., 2011). In 2012, an IBM CEO Study acknowledged demands for greater transparency and the competitive imperative to open up their organizations to expand collaboration both internally and externally. CEOs identified personal and organizational attributes that were most important to reach this change. The top four organizational attributes CEOs deemed necessary (cited by more than 50 % of all CEOs) to engage employees were ethics & values, collaborative environment, purpose & mission, and ability to innovate (Ban & Marshall, 2013). This process of change demonstrates the need for new models other than the existing ones, so this segment of the work will concentrate on establishing the differences between CSI and the three most relevant concepts that appear in the literature selected: CSR, CSV, and Hybrid organizations. The literature makes clear that ethics & responsibility are firmly established in the corporate agenda, nevertheless significant challenges remain concerning how to embed these concepts into the everyday processes, structures, and cultures of contemporary organizations, especially when it involves a change of philosophy within companies and whether these changes are a form to reach competitive advantage or adhere to institutionalization within the industry (Bartlett, 2009; Gallego‐Álvarez et al., 2011; O’Connor & Gronewold, 2012) leading to an increased role for organizations in understanding and operationalizing what Porter and Kramer (2006, p. 89) called “a social dimension to the value proposition”, which they continue, can offer “a new frontier in competitive positioning”. Corporate social responsibility (CSR) in its modern form has been a relevant topic since the 1950’s, where it must be acknowledged that some writers early on have been critical of the concept, such as Theodore Levitt and Milton Friedman who claimed that businesses were responsible to maximize profits in an honest way. Nevertheless, during the 1980s with the incentive of the Reagan administration that called upon companies and private initiatives to address social problems, and the 1990s with the trend of globalization and the rise of competitiveness of corporations increased the reputational risk with global visibility, CSR was institutionalized and exported as corporations needed to plan carefully their responsibility and ethics initiatives wherever they were doing business (Carroll 2015; 2016). At the same time in Europe, Mullerat (2013) claimed that “Although innumerable abuses took place along its history, in Europe there have been traditionally more CSR consistent values, norms and perceptions than in other areas of the world; European corporations have tended to hold stronger and broader approaches to stakeholder relations; and that network is being established to help many companies share and diffuse relevant information about CSR” (p. 5), with the relevance of the UK considered a leader in CSR, where the government of Tony Blair (1997–2007) put pressure on companies in terms of improving disclosure, challenging the top 350 companies to produce social and environmental reports and the issue of a number of regulations designed to complement voluntary initiatives MNCs in a specific market (Carrillo & Gomi, 2017). These articles use case studies in their research, two of them work with MNCs that have Base of the Pyramid (BoP) projects, one of them with MNCs in Mexico, and the remaining are based on quantitative research that investigate positive relationships with corporate social programs. The other three articles that focus on stakeholder influence concentrate on the different levels of stakeholder influence: internal (Rodell, Booth, Lynch, & Zipay, 2017), external (Noronha, Guam & Fan, 2018), and both (Mitchell, Weaver, Agle, Bailey, & Carlson, 2016). In general, the cases supported the CSI objectives. Consider the example that shows Phillips’ BoP initiatives in South Asia (Venn & Berg, 2013). This study identified many benefits from their activities. As external results they obtained customer value creation through initiatives that provided products that were cheaper, sustainable, and with superior technology, and as internal results, the case unearthed commercial viability from a business perspective at the same time that reputational impacts were acknowledged throughout all BoP ventures with overwhelming employee engagement and very high levels of motivation where involvement in poverty alleviation and sustainable development was perceived as very rewarding with employees describing feelings such as pride and honor. All quantitative articles showed a positive relationship of social contributions related to different evaluations, namely strategy adoption, perception of investors, and volunteer work (Abebe & Cha, 2018; Noronha, Guan, & Fan, 2018; Rodell et al., 2017). Although these definitions reinforce our perspective that CSI offers a better solution to social problems, a limitation identified in the literature is related to what may be the reason CSI is relevant to business since companies still need to urgently connect with society. Restoring trust in business has been considered crucial to achieve competitive advantages, gain legitimacy, and to secure business licenses to operate in society and thus allow them to enhance their positive contributions, earn stakeholder trust, and develop a new generation of leaders and employees (Mirvis & Googins, 2017; Wyman, 2016). Nevertheless, these articles effectively presented the theory, practice, and policy of CSI expressed in new ways of doing things, distinctive social relationships, and novel solutions, offering major progress in understanding corporate social innovation trajectories, barriers, business models, and institutions, highlighting the superiority of CSI as a concept compared to CSR or CSV, for example, since this is a broader, more inclusive process that promotes a deeper collaboration across functions within a firm and external parties (NGOs, Government, etc.) to co-create something new that provides a sustainable solution to social needs. 3.4. How CSI is similar to and different from other theories It has become clear for MNCs and businesses in general that there is a need for them to reinvent the way they relate to their multiple stakeholders: employees, customers, suppliers, NGOs/activists, 7 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas who place a higher value on healthy living, environmental and social justice in the products and services they purchase, in the companies they will invest and work, in the politicians and policies they support, and ultimately, in the lifestyles they lead (Haigh & Hoffman, 2012). Unlike existing MNCs that need to modify their current business models, they design their products, operating models, brands, and technologies from the ground up creating shared economic value by enabling their main stakeholders to define and implement their own social and sustainability-oriented values. This can be considered a social innovation in itself and has attracted the interest of large companies to acquire successful hybrids, such as Ben & Jerry’s and Unilever, so they can learn how to embed social values into their missions, production processes, product characteristics, organizational cultures, and relationships with their employees, suppliers, and consumers (Austin & Leonard, 2008; Lee & Jay, 2015; Michelini & Fiorentino, 2012), This model presents limitations to scale up and maintain sustainability and with the dilemma of being acquired (Alberti & Varon Garrido, 2017; Haigh & Hoffman, 2012; Lee & Jay, 2015). The issue with scaling up and maintaining sustainability is exemplified by Haigh and Hoffman (2012) with the case of Seventh Generation, a company that produces cleaning products and publishes their ingredients in order to exemplify the value of total transparency, thus putting at risk their intellectual property but at the same time creating opportunities for imitation. The dilemma of being acquired appears with the success and intensifying competition that turn hybrids into acquisition targets of large corporations, which was the case of Ben & Jerry’s acquired by Unilever in 2000, contributing to the company’s recognition of the importance of sustainability to its success. In this specific case, Unilever sought to use Ben & Jerry’s culture and way of doing business to improve their value creation strategies with both employees and customers. Their first measures were to implement policies to cultivate Ben & Jerry’s identity to understand how it contributed to the success of the business that later helped them launch the Lipton Tea brand as one of the test cases for how to transform an existing brand into a sustainability-oriented brand by adapting Ben & Jerry’s innovative approach into Unilever’s larger portfolio (Lee & Jay, 2015). It can be inferred that this model represents the birth of a new style of doing business that in a way takes the concept of CSI from exclusively being MNC oriented to reaching a large spectrum of businesses since one may say that hybrid organizations practice CSI once they rely on innovation, strategies, and involves business-to-nonbusiness (B2N) partnering aiming for social impact. CSI differs in the scope it occurs since it is related to traditional MNCs, while hybrids represents new organizations of all sizes with new business models that places them instead of potential competitors, as allies in the advancement of CSI in the strategies of larger companies (Lee & Jay, 2015; Mirvis et al., 2016). By comparing these four concepts, the differences between them allows us to establish that CSI not only differs from the others, but also represents a more complete approach to social and economic problems (refer to Table 5). We assume that new concepts such as CSI, CSV, and Hybridism are evolutions or transformations of the initial CSR activities since MNCs are increasingly confronted with their own, sometimes uncomfortable, pasts concerning environmental harm and human rights violations, leading the legitimacy of businesses to fall to levels not seen before (Porter & Kramer, 2011; Schrempf-Stirling, Phillips, & Palazzo, 2016). These changes are also associated with a generational shift in how business stakeholders perceive and respond to the business’ relationships with society and the natural environment where there are more conscious consumers that seek more informed buying decisions and more ethical choices along with a new set of employees that achieve personal fulfillment from working for a sustainable business with the opportunity to give back to society and to build attitudes and behaviors that set them apart from other generations. In this scenario, socially innovative companies incorporate “outside-in” ideas from stakeholders and “bottom up” ones from employees in order to apply business know-how and resources to devise relevant solutions for to encourage CSR, such as the 2000 Amendment to the Pensions Act, requiring occupational pension funds to disclose the extent to which they take account of CSR issues in their investment decisions (Mullerat, 2013). So, in general it is observed that MNCs and some large companies have implemented CSR practices at some minimal level for various reasons such as to prevent negative reactions from markets, minimize the impact of externalities, improve the firm’s reputation, create a solid relationship with stakeholders, and allow firms to create sustainable relationships that lead to long-term competitive advantages (Abebe & Cha, 2018; Gallego‐Álvarez et al., 2011; Kaul & Luo, 2018). Decades of empirical results backed up a claim that there exists a positive relationship between CSR and financial performance, but when compared to innovation this relationship was found negative, helping to distance the concepts of CSI and CSR (Gallego‐Álvarez et al., 2011) since the latter has been more focused on philanthropic or generic initiatives aiming to answer to external pressures and improve the MNC’s reputation, while CSI intends to implement a strategic investment managed like other corporate projects, applying its full assets and expertise through deeper collaboration across functions to produce new sources of revenue and to generate a more socially relevant innovation system and corporate culture that can be a source of competitive advantage (Herrera, 2015; Kanter, 1999; Mirvis et al., 2016). Nevertheless, Mirvis and Googins (2017) acknowledged that “CSI has developed over the past two decades, building on traditional corporate social responsibility (CSR) activities in ways that embed social impact more directly in corporate strategies, activities, and partnerships” (p. 2), which reinforces the differences between the two concepts. Actually it has been suggested that companies should transfer their corporate foundations and CSR funds, originally targeted to charity activities, to engage employees in CSI and provide venture capital for social enterprises to increase focus on social impact, thus moving from philanthropy to innovation (Mirvis & Googins, 2018). C The concept of creating shared value (CSV) offers an appealing vision, calling for a search for success not merely by generating financial returns, but by addressing the pressing challenges facing society, and it has been enthusiastically embraced by MNCs such as HP, Nestlé, and Novartis (de losReyes et al., 2017; Porter & Kramer, 2011). Despite the criticisms that CSV ignores the tensions between social and economic goals, that it is naïve about the challenges of business compliance, that it is based on a shallow conception of the role of the corporation in society, and that alone it does not provide a robust managerial framework (Crane, Pallazzo, Spence, & Matten, 2014; de losReyes et al., 2017), CSV proposes to embed a social mission in the corporate culture and develop innovations to help solve social problems, providing a more legitimate conception of business that may use innovation and productivity growth in order to reshape capitalism and its relationship to society (Pfitzer, Bockstette, & Stamp, 2013; Porter & Kramer, 2011). CSI carries some similarities with CSV, especially by recognizing societal needs and searching for solutions through strategic measures and a closer relationship with communities, but CSV has been considered limited to policies and operating practices with focus on economic success. In this sense, CSI is a broader concept with the goal of meeting social needs through innovative activities and services involving new ideas, concepts, and relationships in an integrated manner (Canestrino et al., 2015; de losReyes et al., 2017; Michelini & Fiorentino, 2012; Porter & Kramer, 2011). There is a new generation of companies that have implemented a new hybrid model aligned with its goals of environmental and social sustainability. They propose a new business model that is configured not only with the quality of goods and services, but also on their ability to affect positively social and environmental change, blurring the boundaries with nonprofit, but generating income to accomplish their mission like a for-profit. These new organizations are led by individuals 8 International Business Review xxx (xxxx) xxxx Cost structures, processes, and the use of technology to increase productivity and expand markets (Porter & Kramer, 2011) Reconceive products and markets, redefine productivity in the value chain, and build supportive industry clusters at the company’s locations. (Porter & Kramer, 2011) Focus on Processes & competitve advantages (Porter & Kramer, 2011) Protect society avoiding negative impacts (externalities) and improve the welfare of society (Carroll, 2015) Philanthropic contributions and community relations improvements. (Carroll, 2015) Focus on new companies (Lee & Jay, 2015) Hybrid organizations may be defined as those companies that design their business models based on the mitigation of a particular social or environmental issue. Hybrids generate income and attract capital in ways that may be consistent with for-profit models, nonprofit models or both (Alberti & Varon Garrido, 2017) Compete not only on the quality of goods and services, but also on the ability to effect positive social and environmental change (Haig & Hoffman, 2012). Creation of economic value “in a way that also creates value for society by addressing its needs and challenges’’ (Porter & Kramer, 2011, p. 64) CSR is viewed as the voluntary actions that corporations initiate, beyond compliance with minimum legal requirements, to address both its own competitive interests and the interests of wider society including host communities in the forms of welfare support services and palliatives (Raimi et al., 2015) 4. Conclusion Focus on company's reputation and limited societal contributions. (Kaul & Luo, 2018) The objective of this work was to perform a systematic literature review on CSI, a concept with a growing interest because of its potential to solve recurring social problems, but that is still under-explored because of problems about its understanding and its management. In this sense this work proposed to evaluate the evolution of the research field and to offer a conceptualization of key issues, suggesting a path for theoretical advancement and filling this literature gap by addressing the following research questions: 1) how has the CSI concept evolved?, and 2) how is CSI similar to and different from the concepts of CSR, CSV, and Hybrid? while relating CSI with three main concepts that are intertwined with social value creation. The literature demonstrated that as society expects international corporations to be more socially responsible, their role in solving social and environmental problems has become institutionalized, which has influenced many MNCs to pursue new strategies and procedures to maintain their legitimacy and competitive advantage, especially considering that some of them still face public rejection as they are blamed to be prospering at the expense of the environment and society (Mirvis et al., 2016; Porter & Kramer, 2011). We observed that many MNCs embraced CSR as a practice supported by the fact that more than half of S&P 500 companies issue annual CSR reports and over 8000 companies in 140 countries have signed the UN Global Compact where 65 % of these develop and/or evaluate policies and strategies at the CEO level (Lee & Jay, 2015). Nevertheless, this is not enough as it only works based on philanthropic or isolated activities, and society expects corporations to include creating social value in their strategies. This movement led to the upsurge of many different concepts that have the objective to create both competitive advantage and social value. As per our thematic analysis, we compared CSI with three concepts: CSR, CSV, and Hybrid organizations, and we argue that although they share common points and in some moments overlap, CSI appears as a broader concept that embraces not only internal changes through efficient management and integration between all internal function, but also external changes, including the need to establish partnerships with external stakeholders (e.g. governments, NGOs, Civil Society) with the clear goal to adopt a strategic way to reach competitive advantages and achieve both economic and social returns by developing new ideas, institutions, ways of working, products, services, business models, and processes. In this sense, the example provided by Kanter (1999) in her seminal work became very fortunate as we found out that the program she used to illustrate her article became part of IBM’s strategy and grew and evolved to the point that in 2017 IBM invested US$ 291 million in educational programs such as P-TECH school model, an initiative designed to address both education and workforce development and the teacher advisor with Watson (AI technology), a free online resource to help teachers plan and deliver lessons aligned with 21st century needs (IBM, 2017 CSR report). This reflects the long-term use of R&D and a company’s core skills and strategy to solve social problems while serving their business interests, demonstrating the evolution and power of the CSI concept. Even though some companies have embraced social innovations in its strategy, there is still a lot of skepticism about a company’s motivations for getting involved in social initiatives by both its employees (internal) and stakeholders (external), requiring changes in various different dimensions of the organizations in order to reconcile this existing gap and align perceptions about the company’s goals so as to reassure all the parties involved that management practices what it preaches. Since the initial stages of CSI implementation, there must be efforts to systematize, coordinate, and manage these innovations, clearing the tensions between differentiation and integration, making Differences Co-create breakthrough solutions to complex economic, social, and environmental issues that bear on the sustainability of both business and society (Mirvis & Googins, 2017). Re-think current business models, or devise entirely new ones; develop new ways of making, selling, and distributing goods and services; and forge new kinds of partnerships. (Mirvis & Googins, 2017) Focus on Social change (Cajaiba-santana, 2014) Main Focus Activities A new paradigm for innovation, a partnership between private enterprise and public interest that produces profitable and sustainable change for both sides. They use their best people and their core skills. This is not charity, it is R&D-a strategic business investment (Kanter, 1999) Definition Adopt social and environmental missions like nonprofits, but generating income to accomplish their mission like for-profits. (Haig & Hoffman, 2012) Hybrid CSV persisting social and environmental problems. (Cohen & Muñoz, 2017; Hewlett et al., 2009; Lee & Jay, 2015; Mirvis & Googins, 2018; Porter & Kramer, 2011). CSR CSI Table 5 How CSI is similar to and different from other theories. M. Dionisio and E.R. de Vargas 9 International Business Review xxx (xxxx) xxxx M. Dionisio and E.R. de Vargas 5. Limitations & suggestions of future research the CSI agenda coherent, and moving a company into a transforming stage where it places CSI as a more central part of the business model where leaders define new terms and persuade employees to accept them, allowing them to see that there is consistency between what the company says and what it practices, making it clear for all parties that there is a true commitment with social and environmental purposes (Mirvis & Googins, 2006; Polman & Bhattacharya, 2016). This commitment and broader character of CSI, in our point of view, is vital to provide solutions to key global problems at both a social and environmental level with compelling examples of hybrid logics and organizational models that offer the potential for changes at all levels in a more effective way than the other concepts compared of CSR, CSV, and Hybrid organizations, which can be reinforced by the descriptive analysis that shows a predominance of CSI and SI in the literature in the last five years. This work suggests that further institutionalization of CSI is of great importance for the consolidation of the concept, especially considering that the increasing demands from stakeholders such as customers, employees, and civil society calls for institutional changes that could influence and facilitate the diffusion of business practices and innovations in corporations. Research supports that organizations in the same fields engage in mimicry and this homogenization would support the growth and evolution of CSI as a response to institutional pressures to enhance their legitimacy, reputation, and competitive advantage (Ntim & Soobaroyen, 2013; O’Connor & Gronewold, 2012). This diffusion takes a more relevant impact if you consider the potential that MNCs have to influence different markets, especially emerging and developing economies that still suffer from the 2008 economic recession and hold persistent social and environmental problems. Nonetheless, we observed that the institutionalization of CSI has been evolving differently in different markets and regions. This process follows three isomorphic pressures that influence organizational boundaries. Coercive isomorphism, a pressure exerted by formal and informal organizations and institutions, Mimetic isomorphism, observed when organizations copy the most successful models in the market and seen as a sign of increasing competition in the market, and Normative isomorphism that is observed when the organizations tend to adopt best management practices to run an organization (DiMaggio & Powell, 1983; Osburg & Schmidpeter, 2013). In this scenario we observed for example that U.S. companies demonstrated a high level of similarity in their institutionalization of social innovations due to coercive isomorphism caused by their legal and regulatory framework, while in China the lack of such a legal environment might have contributed to Chinese companies failing to adequately address their social and environment issues (Tang et al., 2015). Similar to the US, Europe has been undertaking diverse actions ranging from networking to funding to promote social innovation, especially as a source of growth and creating jobs among companies and investors (Turker & Altuntas Vural, 2017). However, in emerging countries, the existence of institutional voids defined as the absence of institutions that support markets (Mair & Marti, 2009) can accelerate social innovations by stimulating the actors to meet their challenges by combining the resources at hand and by reconfiguring the existing market structures. Relationships can be built by involving stakeholders in identifying all the dimensions of a problem and use the best practices of MNCs to design and implement co-created solutions for social problems (Pfitzer et al., 2013; Turker & Altuntas Vural, 2017). So, to understand the institutionalization of CSI it is crucial to consider its different stages of evolution and the context it is inserted. Overall, our findings support our perspective that CSI could better improve the relationship of businesses, stakeholders, society, and communities. As posited by Kanter (1999), it can be inferred that new paradigms could reinvent institutions as they open new possibilities for solving recalcitrant social problems by giving businesses a new way to innovate. Today these examples are still works in progress, but tomorrow they could be the way business is done everywhere. Our literature review is not without its limitations. Despite using large academic databases, because of the comprehensiveness of the root research string, it is possible that not all relevant articles were reviewed, including new studies that may have been published and were not included in this review. Consequently, despite being comprehensive, our review cannot be considered exhaustive. Also, the analytical framework used had the intention to provide an objective and evidencebased discussion of the state-of-the-art of the concept of CSI through a descriptive and thematic analysis of the literature selected, even though we acknowledge that there are other perspectives which could result in different analytical frameworks. We observed that there was a lack of presence of institutionalization of CSI, which we believe to be very important for the development of the concept; therefore, we recommend further studies with this focus. We also suggest the development of more in-depth case studies to find out how CSI works in different organizations and different markets, especially considering the influence of international organizations on institutional change by influencing the modification of existing rules or even the establishment of new ones. Another area that seems relevant is the development of tools to measure the social impact of CSI activities and how they connect the company’s strategies. As this is a new concept that overlaps with other more empirical understanding, it is necessary to avoid the risk of this concept to be reduced to a buzzword and gain little traction with academy and practitioners. Acknowledgments This study was financed in part by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brasil (CAPES) Finance Code 001. References Abebe, M., & Cha, W. (2018). The effect of firm strategic orientation on corporate philanthropic engagement. Management Decision, 56(3), 515–533. https://doi.org/10. 1108/MD-09-2016-0625. Alberti, F. G., & Varon Garrido, M. A. (2017). Can profit and sustainability goals co-exist? New business models for hybrid firms. Journal of Business Strategy, 38(1), 3–13. https://doi.org/10.1108/JBS-12-2015-0124. Austin, J. E., & Leonard, H. B. D. (2008). 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