Question 1
Which of the following statements is the last need to be fulfilled in Maslow’s hierarchy of needs?

Self-esteem – the need to feel valued
.

Social needs – the need to belong to a group
.

Self-actualisation – the need to fulfil your potential
.

Safety needs - the need to be free from threats and danger
C
Question 2
A contract of employment is an agreement ...
Between the employer and a trade union
. Between the worker and a customer
. Between the employer and an employee
. Between the employer and a supplier
C
Question3
Which of the following is often a key benefit of a flatter organisational structure?

Higher authority
.

Lower recruitment
.

Higher retention
.

Lower costs
.
D
Question 4
Which of the following is a disadvantage of Democratic leadership?

Staff are motivated through involvement
.

Employees are more loyal to the business
.

Decision making is likely to be slower
.

Employees are closer to customers
C
Question 5
Which one of the following statements is NOT a reason people work?

People work in order to make money
.

People work in order to make profit
.

People work in order to satisfy ambition
.

People work in order to gain status
B Correct, businesses make profit, not individuals. Don't confuse this with being a Sole Trader.
Question 6
Which of the following statements is the best definition of profit sharing?

When a share of the profit is paid to workers
.

When a share of the profit is paid to customers
.

When a share of the profits is paid to shareholders
.

When a share of the profit is paid to suppliers
A
Question 7
Which of the following would most likely be included in a person specification?

The employee should carry out IT tasks
.

The employee should have an IT qualification.
.

The employee should carry out administrative tasks
.

The employee should be responsible for collecting new orders
B: Correct as this relates to the person rather than the job
Question 8
What is the best definition of the term subordinate?

The power that one person has to make decisions and control workers
.

The number of workers who report directly to a line manager
.

The workers that a line manager is responsible for
.

The number of links in the levels of authority in a business
C: Subordinates are the workers a line manager manages and is responsible for.
Question 9
Which of the following is designed to protect workers from employers who may treat them
unfairly?

Employment contract
.

Employment statement of particulars
.

Employment law
.

Employment tribunal
C: Correct as these are the laws which concern health and safety, hours, discrimination.
Question 10
What is induction training?

Off the job training for part timers
.

Training for new employees
.

On the job training for managers
.

Training for directors
B: Induction training is for new employees in order for them to gain the skills needed to do their
new job.