THE CONSUMERIZATION OF IT By Patricia Coonelly, Anthony Dipoalo, Tom Stagliano Introduction How is Mobility Changing the Way Organizations Do Business? The Possible Shift Systems of Engagements The demand for smartphones and tablets Introduction The Explosion of Smart phones and Tablets Embracing The Trend Not a passing trend Increase in productivity, happiness and morale Cost reduction The reinvention of IT Support and Manageability of the Work Force The Key Strategic Areas Formal Strategy Analyze business processes The CIO and he/she critical role Oliver Chief Bussman & SAP Mobility Officer Support and Manageability of the Work Force Cont. The Acquisition, Tracking, and Managing of Mobile Devices Strategic sourcing method Agreement on devices Strategy and expense policies Usage and compliance policies Support and Manageability of the Work Force Cont. The Service Desk and the Expectation to Service Employee’s Devices Well-equipped service desk Device configurations and remote control capabilities Remote support strategy Support and Manageability of the Work Force Cont. Policies and guidelines to help organizations embrace mobility Mobile Device Management Policy Lax governance and non-compliance issues Policies on hardware and devices Support and Manageability of the Work Force Cont. Mobile Device Support Solutions Automate policies through MDM System Security and Controls Security has been one of the greatest concerns with BYOD IT cannot treat devices like they “own them” Instead must come up with a different strategy Must protect the organizations information and enable functionality to meet business objects; those goals are not always in sync Security and Controls MDM Vendor Cost Comparison Security and Controls Risk Assessment Security and Controls IT and users share responsibility of securing the devices Implementing Remind a security awareness program users to physically secure their devices when traveling Locking devices with a password Using encryption where possible Employee Performance Adoption to New Trends Elimination of training. Become mentors to others. Transition away from the IT Department. Comfort level with familiar devices. Early adoption of new devices. Productivity Gains. Internal Knowledgebase Employee Performance Employee Creativity Greater Success Rate. Continuous Improvement in current position. Morale building Better accessibility to current business tools. Employee Performance Negative Employee Performance Unwarranted multi-tasking Risk of inappropriate content viewing Wasted time on personal calls and emails Company and User Protection Potential Risks Loss of data Unauthorized use Viral infection Compromise of confidential data Litigation Damaged reputation Controlled Environment Secured data being accessed at anytime. Proper Communication and Education. Audited Policies and Procedures. Proper handling of disgruntled employees. Conclusion Summary of Proposed Solutions and Best Practices SAP Guidelines for Implementing BYOD Lessons Learned Embrace the trend Corral “Wild West” Security What’s next? Questions?
