Front Desk
Provide excellent levels of customer service to all guests.
Hotel Front Desk Agent responsibilities include:
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Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods and verifying their credit
card data
Job brief
We are looking for a Hotel Front Desk Agent to serve as our guests’ first
point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests,
managing reservations and providing information about rooms, rates and
amenities. If you have a knack for customer service and work experience
in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our
guests.
Responsibilities
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Perform all check-in and check-out tasks
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Manage online and phone reservations
Inform customers about payment methods and verify their credit card
data
Register guests collecting necessary information (like contact details and
exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and
amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy
and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP
customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements
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Work experience as a Hotel Front Desk Agent, Receptionist or similar
role
Experience with hotel reservations software, like Cloudbeds and
RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and
TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Housekeeper
Provide a clean and comfortable environment for guests and staff.
Housekeeper responsibilities include:
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Performing a variety of cleaning activities such as sweeping, mopping,
dusting and polishing
Ensuring all rooms are cared for and inspected according to standards
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Protecting equipment and making sure there are no inadequacies
Job brief
We are looking for a professional Housekeeper able of attending to our
facilities with integrity and attention to detail.
The goal is to create a clean and orderly environment for our guests that
will become a critical factor in maintaining and strengthening our
reputation.
Responsibilities
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Perform a variety of cleaning activities such as sweeping, mopping,
dusting and polishing
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Notify superiors on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and
patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any
company-related practices
Requirements
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Proven experience as a Cleaner or Housekeeper
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Ability to work with little supervision and maintain a high level of
performance
Customer-oriented and friendly
Prioritization and time management skills
Working quickly without compromising quality
Knowledge of English language
High school degree
Recruit and retain excellent staff.
F&B Manager responsibilities include:
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Managing food and beverage operations within budget and to the
highest standards
Leading F&B team by attracting, recruiting, training and appraising
talented personnel
Job brief
We are looking for a professional Food and Beverage Manager to be
responsible for managing all F&B operations and for delivering an
excellent guest experience. The successful candidate will be able to
forecast, plan and manage all F&B orders, staff and finance. The goal is
to maximize sales and revenue through customer satisfaction and
employee engagement.
Responsibilities
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Manage all F&B and day-to-day operations within budgeted guidelines
and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make
necessary improvements
Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented
personnel
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership
environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
Requirements
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Proven food and beverage management experience
Working knowledge of various computer software programs (MS Office,
restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded
Culinary school diploma or degree in food service management or
related field
Support and develop staff so they can reach their full potential.
Quality Assurance Person
Continuously strive to improve all aspects of the business.
Quality Assurance Job Description Template
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Copy
Email
Job Overview
Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on
Glassdoor from our employees. We are hiring a talented Quality Assurance professional to join our
team. If you're excited to be part of a winning team, Example Co. is a great place to grow your
career. You'll be glad you applied to Example Co.
Responsibilities for Quality Assurance
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Create quality measurements to track improvement in products
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Execute quality improvement testing and activities
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Develop quality assurance standards and company processes
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Adhere to industry quality and safety standards
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Ensure products meet customer expectations and demand
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Create reports documenting errors and issues for fixing
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Work closely with the development team to improve existing products
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Maintain standards for reliability and performance of production
Qualifications for Quality Assurance
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Master's degree in a related field preferred
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Working knowledge of products and services
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In-depth understanding of industry standards and company policies
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Good customer focus
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Sharp attention to detail
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Strong analytical and problem-solving skills
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Meticulous and diligent attributes
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Great team player with the ability to work with minimal supervision
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Able to sit, stand and walk around for long hours at a time
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General Principles for Quality Assurance and Culture in the Hospitality
Industry (Hotels)
Quality assurance can only be implemented effectively in properties who have
support from the top, have adequate resources, and have an effective Quality
Committee and training department.
To be valid, quality must be able to be measured. To be measured, quality must
have a valid working definition, defined standards and be monitored at all times
for continuous consistency.
Quality is a function of conformance to defined standards. Standards and quality
may be good or bad, the difference is a function of ethics and of discipline.
Organization programmes and standards are normally available but excellent
quality implementation will really start only when the company leader and
General Manager demand it. Management by dictate will produce results in the
short run, but to achieve excellent quality is a long and continuous process.
Group decisions are always better than individual decisions, if the group has true
consensus. Without a strong leader, groups are ineffective vehicles for achieving
organizational objectives. Therefore, the appointment of an efficient Quality
Assurance Director and Committee is of the outmost importance.
Maintenance personnel
Ensure that all hotel buildings, fixtures and fittings are well-maintained in a proactive manner.
Hotel Maintenance Manager responsibilities include:
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Overseeing hotel infrastructure to ensure functionality and safety
Managing maintenance teams (e.g. technicians, janitors)
Organizing repair, installation and renovation projects
Job brief
We are looking for a Hotel Maintenance Manager to take care of our
hotel’s infrastructure (e.g. buildings, electricity.) You will manage
maintenance personnel and plan various renovation and repair projects.
In this role, you should be organized and proactive. Familiarity with
electrical, plumbing and HVAC systems is essential. If you’re also
committed to meeting health and safety standards, we’d like to meet
you.
Your goal will be to ensure our hotel premises are safe and functional for
guests and employees alike.
Responsibilities
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Inspect hotel regularly to ensure it meets safety standards
Arrange for routine maintenance in hotel rooms, lobbies and facilities
(e.g. kitchens, tennis courts)
Organize repair projects in a manner that does not disturb guests
Plan and oversee renovations and construction
Act fast to resolve emergency issues (e.g. power outages)
Find ways to reduce hotel operating costs and conserve energy
Supervise team of Maintenance Technicians and Janitors
Manage relationships with contractors and service providers
Maintain budgets, expenses and activity logs
Requirements
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Proven experience as a Hotel Maintenance Manager or Maintenance
Supervisor
In-depth knowledge of health and safety regulations
Familiarity with plumbing, electrical, sewer and HVAC systems; hotel
industry experience is a plus
Experience in administrative processes (e.g. budgeting, performance
management)
Ability to spot safety risks and address needs quickly
Problem-solving aptitude
Excellent organizational and leadership skills
High school diploma or equivalent; degree from a vocational school or
BSc/BA in Facility Management is preferred
Valid Certified Professional Maintenance Manager (CPMM) is a plus