Chapter 2. Legislation and
enterprise
Week 8, lessons 1-3
Objectives:
• Assess how operations management can impact an enterprise
• Examine how legislations influence an enterprise’s operation
• Examine how the decisions made within an enterprise can affect
quality.
Key terms
• Legislations
• Workplace health and safety
• Data protection
• Employment rights
• Consumer rights
Starter
• https://thewordsearch.com/puzzle/2866640/legislation-andenterprise/
Legislation and
enterprise
• Legislations – rules and laws made by the
government.
• These are the things that legislation should cover:
• Workplace Health and Safety
• Data protection
• Employment rights
• Consumer rights
Workplace Health and Safety (WHS)
• https://u.ae/en/information-and-services/jobs/employment-lawsand-regulations-in-the-private-sector
• https://www.uaelaborlaw.com/
• Article 91-101 of the Federal law (No 8 of 1980) for workplace health
and safety rules for employees.
• These rules protect the health and safety of employees working in the
UAE.
Research health and safety advice for new
entrepreneurs
• https://edushare.moe.gov.ae/Uploads/Resources/bfd11e1d-916b436f-b6e0-1d418cdc337a/Keep work health and safety a priority
(1).mp4
Data protection
• Data protection is the process of keeping information safe. There are
some laws that protect privacy and data security for enterprises in
the UAE. You can get some data security information through some of
the following:
• Federal Law number 5
• Abu Dhabi Global Market (ADGM)
• Data protection law DIFC law No 5 of 2020
Example:
• Manal has a clothing store in Dubai where she collects customer
information.
• She needs to make sure she protects the customer information in her
system.
Activity
• How do you protect your personal
data?
• https://www.liveworksheets.com/
2-pj1127783hm
Employment rights
• You must follow the Federal Law No 8 of 1980 which outlines rules
about employees in the UAE. The law covers things like:
• Hiring and dismissing employees
• Employee conditions at work
• Medical benefits
• Time off work
Consumer rights
• The consumer protection department protects consumers’ rights in
the UAE.
• Consumers have the right to:
1. Be protected from anything linked to health and safety problems.
2. Know the right information about the products and services, such
as ingredients.
3. Choose from different products or services at a competitive price
and quality.
4. Say how the products or services can be improved.
5. Get more information about their consumer rights
Example
• Bushra bought a frozen yoghurt and the next day she got sick.
• And so did 10 other people who bought the yoghurt on that day.
• Turned out the yoghurt contained spoilt milk.
• So she made a complaint to DED (department of economic
development)
Activities. True or False?
1.
2.
3.
4.
Legislation are rules and regulations by the government. True
Workplace and health safety are not covered in the legislation. False
True
Employment rights cover medical benefits
Consumer rights means that people can buy anything they want,
even if it is prohibited.
False
5. If you have a problem with some purchases, you can go to DED
(department of economic development)
True
Activity:
• https://create.kahoot.it/share/consumer-rightsresponsibilities/9ec3def6-4acf-466b-a095-e9f286e35cf7
• Nearpod
Operations management
Week 8
Quality control.
• Quality control is the process of making sure the quality of your
product or service is maintained or improved.
• Quality control is set up to make sure the customer is always satisfied
with the final product. All enterprises operating in the UAE must
follow the Emirates Authority for Standardisation and Metrology
(ESMA)
Quality assurance
• When you commit to making sure that all your products keep their
quality through the production process, you are practicing quality
assurance.
• The goal is to stop any problems before they happen. You can follow
four things to ensure quality assurance for your customers:
1. Plan what you want to do
2. Do it
3. Evaluate to ensure it’s working well
4. Improve if it needs to be better
• Inspection and self-checking are important part of the quality
assurance process.
Quality assurance
• https://www.youtube.com/watch?v=zSyICkGZ6iM
Activities
• https://create.kahoot.it/share/quality-assurance-v-qualitycontrol/45bdbc1f-e623-44da-b41b-810d0512521f