Western Technical College 1
Online Writing Center
Business Memo
A memorandum (memo) is used to communicate something of immediate importance to
people within a business or organization. A memo also can be sent to people or firms
that have close or long-standing relationships, such as vendors or consultants. Like a
business letter, a memo is a permanent record of your communication. It is used in
both paper and electronic formats. Since you may know the people you are writing, a
memo may appear less formal than a business letter, but it isn’t. It is not a text
message or blog posting, and it should not include emoticons, cartoons, or anything
“cute.” Be professional and polite.
When to Write a Business Memo
Businesses and organizations may ask their employees or members to follow certain
protocols for when to send a memo and even how to send it. These guidelines may
explain when a paper version is required or when email is appropriate. These are some
common workplace purposes for a memo:
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Announce or confirm a meeting or event
Provide instructions
Provide a status report on a project
Request feedback or recommendations
Summarize action required after a meeting
Clarify or change a policy or procedure
Distribute minutes or handouts from a meeting or event
Notify others of a problem or that a problem was resolved
Provide a short report of an event or decision
If You Use a Memo Template
Be selective if you use a template to create your memo. Some templates display the
word “Memo” in very large type, and the words in the memo are in a very small font
size. The word “Memo” should not be the most noticeable part of the document, which
is why that memo template may make a poor impression on others. Instead, select one
that looks professional and is easy to read. The message—your words—are most
important.
How to Format a Business Memo
In the workplace, you may be required to use company letterhead or memo stationery
or follow a specific electronic format. Type the memo single-spaced using a readable
font and font size. Begin with a heading similar to those used in email transmissions
(See Capital Industries sample below). The memo itself follows an A-B-C format. Even
if a memo is one paragraph, it needs all three elements.
Western Technical College 2
Online Writing Center
Business Memo
A = Abstract, which is the main point of the memo and sets the tone.
Don’t be mysterious; explain why you are writing in the first sentence.
B = Body, which provides relevant details. One or two body paragraphs
are most frequently used, which is why you must choose only the most
important details to share. You may use numbered lists (for items in a
sequence or to indicate importance) or bullet points. If you are writing a
long memo, use a few brief headings to divide the memo into logical
sections.
C = Closing, which confirms the purpose and/or request, provides contact
information, or states the follow-up.
If you send a paper version, the memo should be initialed next to your name as
the sender. A memo also can be sent as an attachment to an email or as the
email itself. Email memos usually do not require an electronic signature.
CAPITAL INDUSTRIES
1492 Washington Street  St. Paul, Minnesota
To:
From:
Re:
Date:
Jane Addison
Mike Fitzgerald
New Application Forms
January 4, 2010
 Use full names; also use titles if you are
writing to someone at a higher level.
 Re or Subject: Be specific, but brief; begin
each word with a capital letter.
Two new application forms will be ready for your use next week. The Executive Committee
approved them late yesterday. I thought you would appreciate a follow-up report.
The Committee was grateful for the changes that you made to improve both forms. We are
printing 500 of each form and should have them by Friday. Someone from shipping will deliver
250 of them to the plant so that you have them Monday morning. We will keep the other half
here for our use and as reserve.
Carrie Olson is updating the electronic versions. She will contact you yet this week so that you
can test them online before they are uploaded on Monday.
Thanks again, Jane, for your suggestions. Contact me if you have any questions.
cc: Carrie Olson
© 2010 by Mary McLaughlin
Name of the individual who was sent a copy.
Be aware that any communication may be shared with
others in the company.