Enterprise Business Cell
O/o The Chief General Manager Telecom
Kerala Circle,
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ALL BA Heads,
Kerala Circle.
Sub: Marketing of OBD services through SIP
based new services developed by BB team Ernakulum reg:
You may be aware that EB team, BSNL Ernakulum is in the process of developing
customized Enterprise business solutions such as interactive OBD, Virtual Call
center, Voice
dropping etc in tune with EB customer requirement/demand. In this regard, it is
requested to instruct
the KAMs of each BA to interact with thi new service team, Ernakulum to
develip the solution in
line with the customer requirements. To start with the service provisioning anA
opti mization; it is
proposed to capture the business for simple OBD service as detiiled
below
l.
Any BSNL employee can meet the customer for simple oBD.
2. collect the request for oBD from the customer.
3'
Collect the mobile number list from the customer if available. If the mobile
number list is
not available with the customer, specify the BTS name/area of deposition
for f6tring OBD
to BSNL customers.
Collect the voice sample of 25 sec or 55 sec duration in Mp3 or Wav
format from the
customer.
5' Now the employee (who got the OBD business) is to contact EB KAM of the BA to issue
demand note for payment at nearest CSC.
6' Demand-note may be issued as per latest tariff order 26-4/2012-T&C-CM dated 27-042015 at Rs /l - per minute + GST with pulse rate 30 seconds.
7
Advance payment may be collected at any CSCs as third partywith
remark as OBD.
8' Mail the following to Team EB ENK via itsNl, mail ug-.u.(;@bsnl.co.in.
a. Scanned copy o{the request form, certified by the KAM o-f th. ga.
b. !ca11ed copy of the demand note issued by the BA.
c. verified and genuine Audio clip of th. ,urio*rr.
d. List of mobile numbers in cSV if available.
Preferred Date and time of push OBD u, irrti.ated
by the customer.
scanned copy of the payment details at csc level.
Pre certification of political advertisements,
it is an election campaign.
9' Intimate the customer the actual date and time of theifpush
OBD.
4'
'
e'
f.
g'
It is to be noted that the orders and guidelines issued
by TRAI and DoT from time to time are to
be
complied and OBD success rate may vary
in accordance with the DND scrubbing. As the
infrastructure is available in Ernakulam BA,
Ernakulam EB wing will be the nodal
unit for this
activity.
GM (
rise Business)
O/o CGMT, erala Telecom Circle
Thiruvana nthapura m-33.
copy to DGM, EB, Ernakuram for information
and co ordination pr