CHAPTER 5 Designing and Implementing Management Control Systems Introduction • Management control systems are increasingly called upon to find an appropriate balance between efficiency and flexibility, between short- and long-term orientation, between formal and informal tools and techniques. Introduction…. • Managers are responsible for controlling in the organization and a manager must improve the effectiveness of the organization’s control system; as can do a great deal to improve the effectiveness of their control systems. • Controlling is the last step of management where how the implemented plan is working is assessed and evasive actions are taken. Designing Appropriate MCSs • An effective control system is important for an organization to run properly and achieve its goals. • If any part of it is ignored; then controlling the organization’s resources will be very difficult for managers. Designing….. • The evolution of management control systems is closely linked to changes occurred both in the external environment and the internal organization, both of which have become increasingly complex (Golinelli, 2000). Designing… • MCSs can be designed with an understanding of what the organization wants the employees to do. • Objectives and, more importantly, strategies that are derived from a good understanding of the organization’s objectives often provide important guides to the actions that are expected. • A better understanding of objectives and strategies yields a larger set of feasible control alternatives, provides a better chance that each control alternative is appropriately tightly applied, and reduces the chance of producing behavioral displacement problems. Choice of controls • The different types of management controls are not equally effective at addressing each of the management control problems. • The specific set of management controls to be selected from the feasible alternatives should be those that will provide the greatest net benefits (i.e. benefits less costs). • The benefits of a MCS are derived from the increased probability of success or obtaining the desired outcomes. Personnel/cultural controls as an initial consideration • In deciding among the many management control alternatives, managers should start by considering how adequate personnel or cultural controls will be, or can be made to be. • Personnel/cultural controls are worthy of first consideration because they have relatively few harmful side effects and relatively low out-of-pocket costs. Choice of control tightness • The decision as to whether controls should be applied more or less tightly in any particular organization, or in an area within the organization, depends on the answer to three questions: – (1) What are the potential benefits of tight controls?; – (2) What are the costs?; and – (3) Are any harmful side-effects likely? Choice of…. • In any organization, tight control is most beneficial over the areas most critical to the organization’s success. • The critical success factors vary widely across organizations. • For example, inventory control is critical in retail superstores because carrying heavy inventories without tight controls amounts to inefficient use of resources without valueadded for the customer experience. Adapting to change • Most organizations emphasize one form of management control at a given point in time, but they often change their emphasis from one form to another as their needs, capabilities, and environments change. • Many situational factors, such as growth, intensifying competition, global expansion, or technological change, inevitably drive organizations to (have to) adapt their management control systems to their changing environments. Keeping a behavioral focus • What makes the analysis of management controls so difficult is that their benefits and side effects are dependent on how employees will react to the controls that are being considered. • Predicting these behaviors is far from an exact science. • Significant behavioral differences exist among people in different countries, in different parts of a single country, in different organizations, and in different areas of the same organization. • Managers must be aware of such differences because the effectiveness of the management controls used will vary depending on the reactions of the employees involved. Maintaining good control • Control is a complex part of the management function. • There is no perfect MCS. • There is no single best way to accomplish good control. • However, Managers should implement proper, or the most suitable, management controls. • Of course, MCSs only reduce the probability of poor performance; they do not eliminate it. 1. Suitability 12 Principles of MCSs 2. Simplicity 3. Objectivity 4. Economical 5. Flexibility 6. Quick Reporting 7. Suggestive 8. Forward-Looking 9. Individual Responsibility 10. Strategic Point Control 11. Self-Control, and 12. Feedback 1. Suitability • According to this principle, the control system should be appropriate to the needs, kind of activity and circumstances of an enterprise. • Control is executed through managerial position. 2. Simplicity • According to this principle, to be effective, control system must be clear, easy to understand and operate. • Unless the control system is understood properly by those responsible for its implementation it cannot succeed. • A complex system will not only create hurdles in the performance of activities, but it will also not bring the results expected of it. 3. Objectivity • The fixation of standards, measurement of performance and corrective action must be objective and impersonal. • Subjective and arbitrary control cannot be effective. • It is essential that the standards to judge the actual performance are clear, definite and stated in numerical terms. 4. Economical • The systems of control must be worth their costs. • They must justify the expenses involved. The cost of control system should not exceed the possible savings from its use. • The complicated control system should be avoided to keep a check on the costs of control. 5. Flexibility • The system of control must be flexible, i.e., workable even if the plans have to be changed. • A good control system must keep pace with the continuously changing pattern of a dynamic business world. • It must be responsive to changing conditions. Control system should be flexible so that it can be adjusted to any modification or alteration in a plan. 6. Quick Reporting • Time is an important element in enforcing a control system. • Subordinates should inform their superiors quickly with actual results and all deviations from standards. • Delays in reporting of information will make control ineffective. • Promptness is also needed in initiating the corrective action. • Quick reporting helps in the timely disposal of deviations. 7. Suggestive • A control system should not only measure performance and detect deviations; it should suggest remedial measures as well. • In other words, good control system should be selfcorrecting. • In fact, a control system can be effective only when it is considered as part of the internal working and not as a mechanism, operating from outside. 8. Forward-Looking • The control system should be directed towards future. • In fact, the control system can at times be so devised as to anticipate possible deviations or problems. • It should be preventive and not merely corrective Ideal control is spontaneous. • Cash forecasts and cash control is an example where a financial manager can forecast the future cash needs and provide for in advance. 9. Individual Responsibility • This principle argue that control can be effective when it focus on individual rather than on jobs or works. 10. Strategic Point Control • All deviations from standards are not of equal importance. • Hence, to control all deviations is not desirable. • Therefore, the control system should focus on key, critical or strategic points which require management attention. • Effective and efficient control is control by exception. Uncontrollable deviations need not be given much care and thought. 11. Self-Control • Different departments may be asked to control themselves. • If a department can have its own control system, much of the detailed controls can be handled within the department. • These sub-systems of self control can then be tied together for an overall control system. 12. Feedback • It means information on previous performance. • For effective control, regular flow of information regarding the actual performance is necessary. • Feedback can be supplied through personal contact, observation or reports. • Automatic feedback assists in taking corrective action at the right time or in adjusting future operations. Implementing MCSs • Now if we are to implement an MCS at our organization, we would, just as with most systems and strategies, need to focus on certain essential factors to guarantee efficiency. • For MCS, three core elements can determine the success and the effectiveness of this framework. Implementing MCSs… • MCSs should be at the heart of your strategy from the start. • The three are: – The MCS is aligned with the organization’s strategies and goals. – Designed to fit the organizational structure, and – Motivate people through different reward systems. 1. Aligning MCSs with the organization’s strategies and goals • Before the implementation of the system, we need to understand and outline the current strategies in use, as well as define the objectives the organization wants to fulfill. • These need to be the overall operational goals and not simply the aims we have for the MCS. • It’s crucial to ensure the framework you choose to implement is in harmony with these existing processes and objectives. 1. Aligning MCS… • If the processes are not aligned, then our MCS will end up being ineffective or insufficient for your needs. • It’s important to understand that the implementation of the system does not require the organization to change its core policies or redirect its objectives, but that the system can be made to fit within the current system. 2. Designing MCSs to fit the organizational structure. • the MCS must consider the current organizational structure carefully. • We want the management control system to fit the how the company operates and how it has structured these operations, especially in terms of its management. • The key part of this is the understanding of the decision-making structures currently in place. 2. Designing MCSs… • It’s essential to create a management control system, which understands these decision-making structures and enhances them, instead of turning them around or hindering them. • This can easily be done through the study of management structures and aligning the new model by dividing the responsibilities according to these structures. 3. Motivating people through different reward systems • The final key element of the implementation should be focused on the reward structures you will use as part of MCS. • The idea of the system is about motivating the managers, as well as the subordinates, to work towards attaining the organizational goals in place. • The effectiveness of the motivation can be improved by tying a variety of rewards to the achievement of these goals. 3. Motivating … • The rewards themselves can change and include a variety of different types, depending on the task achieved or the performance the person displays. • They can be purely monetary rewards, such as bonuses or increases in salary, or have a more material benefit, such as access to gyms or health clubs or updates on tools and other equipment. End of CH5