Uploaded by mohamed.k.eng2020

Kpi

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Kpi
-Coverage objective :- each sales rep have say 120 customer I his route he is tragered to increase
then to 150 customer by the end of month or 10% from insentive will be reduced
Then new customer will be sent to routing team to validate this customers and their coordenites
-effective calls :- call is name for visit , is the visit is (positive[output bill] or negative [no bill ]) and
(effective [based on sales say that ws bill must be above 300 ]or not ) per channel
*all sales for the same customer in the same day conside as one bill
-get actual effective calls and compare with average of effective calles =no of effiective calls over no
of working days (in consideration that some salesrep my not work all the month)
-amf :- customers that have effective bills
And they are distribued to amf1,2,3,4,5+
Amf1 :- customers that have only one effective invoice over the month
Amf2 :- customers that have only two effective invoice over the month
Amf3 :- customers that have only three effective invoice over the month
Amf4 :- customers that have only four effective invoice over the month
Amf5+ :- customers that have five or above effective invoice over the month
Amf1+ :- customers that have one or above effective invoice over the month
We must learn first
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