Kpi -Coverage objective :- each sales rep have say 120 customer I his route he is tragered to increase then to 150 customer by the end of month or 10% from insentive will be reduced Then new customer will be sent to routing team to validate this customers and their coordenites -effective calls :- call is name for visit , is the visit is (positive[output bill] or negative [no bill ]) and (effective [based on sales say that ws bill must be above 300 ]or not ) per channel *all sales for the same customer in the same day conside as one bill -get actual effective calls and compare with average of effective calles =no of effiective calls over no of working days (in consideration that some salesrep my not work all the month) -amf :- customers that have effective bills And they are distribued to amf1,2,3,4,5+ Amf1 :- customers that have only one effective invoice over the month Amf2 :- customers that have only two effective invoice over the month Amf3 :- customers that have only three effective invoice over the month Amf4 :- customers that have only four effective invoice over the month Amf5+ :- customers that have five or above effective invoice over the month Amf1+ :- customers that have one or above effective invoice over the month We must learn first