RECEPTIONIST TRAINING
• Skills for Receptionists
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WHY BECOME A
RECEPTIONIST?
• Your company's public face!
• This means you are the most important
employee in your company. If you fail to do so,
your company might lose the chance to win that
customer's business. This session is designed
to help you become the best possible
receptionist!
• Let's start by understanding that when the
phone rings it is a good sign. We wouldn't be in
need of you if the phone stopped ringing. It's a
good sign that someone is reaching out to you
at your desk or counter. We wouldn't have you
if people stopped coming to your desk!
2
WHAT ARE RECEPTION
SKILLS?
Communication
• Receptionists interact with customers via
phone, email, or face-to–face. This person is
responsible for liaising with customers, staff,
and other departments on a daily basis.
• Receptionists are responsible for taking
down messages and being the intermediary
in conversations. Any message lost in the
process of passing it along would reflect
badly on the receptionist and cause
confusion for others in the office.
• A receptionist should have the ability to
communicate clearly both verbally and
written. This makes it easier to be productive
and helps you get more done.
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MORE SKILLS
SKILLS REQUIRED
BECOME EFFICIENT
Organization
A great receptionist must be organized. Employers,
coworkers and everyone else involved in the office
appreciate this skill.
They create efficient filing systems, organize
paperwork and sort contacts. Receptionists who
are skilled in locating phone numbers, documents,
and other information can be accessed at a
moment’s notice.
A receptionist aims to make the office clutterfree. For lawyers, it is crucial that they have a
secretary or legal receptionist who can organize
their information. Without them, they may struggle
to know the court dates, client contact information,
and appointment times.
Multitasking
In a fast-paced environment, receptionists
must be able to multitask. Skilled receptionists
can handle multiple calls at once and put
people on hold while simultaneously dealing
with the person who just walked in.
It is normal to remain calm under pressure and
still do the job well. Receptionists are often
faced with many tasks at the end of each
day. They are responsible for prioritizing the
most important tasks and allocating the right
amount of time to each.
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MORE SKILLS REQ
Technical
• Computer software is often used by
receptionists to communicate via
email. These professionals need to be
familiar with Microsoft Word, Excel, and the
ability to use photocopiers and telephone
systems.
• To be more appealing to potential
employers, highlight your technical skills and
computer knowledge. You can enroll in a
course at your community college if you
don't have the knowledge. Keep up-to-date
on the latest software programs and find out
about specific tools used in your industry.
5
MORE SKILLS REQ
Customer service
• A customer's first contact is usually with a
receptionist. How a receptionist interacts
and treats customers is a reflection of the
company. Unprofessional receptionists can
make clients or customers feel uneasy about
the company. Sometimes, this behavior can
lead to a negative review.
• Receptionists must be friendly, helpful and
attentive. Sometimes, all that is required is a
smile and the ability to give the right
answers.
• Customer satisfaction is the goal of great
customer service. Repeat business is also
possible. You'd be unlikely to deal with your
favorite clothing shop again if their customer
service didn't resolve your shipment
problem.
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TRAINING FOR RECEPTION
• Training
• You can train your entire team by having customized training
delivered to you or scheduling a private online training session.
• The interactive course will help receptionists improve their
communication and customer service skills in a positive and
supportive environment. IT will help receptionists understand
the importance of their public relation role and raise their
awareness of the essential interpersonal skills that are crucial
for their success. It will also help them to deal with any
administrative tasks that may come their way.
• A dedicated team of trainers and staff who are committed to
providing support and advice for our customers.
• Our company has over 12 years of experience in providing
training services for individuals and small, medium, and large
businesses.
• Our trainers are experts in their field and have the ability to
combine that with professional knowledge.
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TEAM
ALEXANDER MARTENSSON
VICTORIA LINDQVIST
MIRJAM NILSSON
ANGELICA ASTROM
Alex is a designer and editor he
has years of experience adding
content to workbooks.
Victoria is a Receptionist and
offers a range of advice in the
training package.
Mirjam is a professional trainer
and facilitator.
Angelica offers great support
services to all those who go
through the training.
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THANK YOU
INFO@PARAMOUNTTRAINING.COM.AU
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