Professional Development Training Courses
Active Listening
Best Points For Training
1
Listening is one the most
important skills that you can
possess. Listening well can have
a significant impact on your job
performance and the quality of
your relationships.
2
Listening effectively is more than simply hearing
words. Effective listening is more than just hearing words. It
requires understanding the meaning of the speaker's words
and communicating this understanding to others. Effective
listening skills can make all the difference in your relationships
and work, whether someone asks you questions, shares
information, or expresses their concerns.
Active listening is a way to make another person feel valued
and heard. Active listening is the basis for any successful
conversation.
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Active listening is crucial because it allows advisors and others to validate their understanding of a topic while also
allowing them access to the heart of the matter.
Active listening is also beneficial for customers. It builds trust and encourages customers to be more honest with their
advisors.
Active listening allows advisors to ask more relevant questions, which in turn lowers call handling time and provides a
better customer experience.
Active listening is a key skill for contact centre advisors to engage and support customers. It also includes focusing on
what isn't being said.
4
Listening is the core component of communication skills. Listening is more than a passive skill. It is a conscious process
that allows you to hear and understand the message of the speaker.
Listeners must be patient and not interrupt the other person's listening. Active listening is about allowing the other person
to express their thoughts and feelings. They should be allowed enough time.
Active listening is only effective if it is grounded in the fundamental attitudes of the user. If our basic attitudes do not align
with the fundamental concepts of active listening, we cannot use it as a method. Our behavior will be empty and sterile if
we attempt to do so, and it will be obvious to our friends. We cannot be effective listeners until we have a genuine respect
for the potential worth of each individual, that considers his goals and trusts him in his ability to self-direction.
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Training
Active listening Training is a way to gain better understanding, give better responses, and build rapport. This will allow you
to make better judgments and decisions. Register for our training to learn how you can improve your active listening skills.
We want to help you be a better listener. This training will help you to become a more valuable active listener.
Someone who needs help can find it invaluable through Active Listening. They can solve their own problems with the help
of an empathic and caring listener.
We know it can be difficult to find time, and you may have other commitments. To give you flexibility and allow you to learn
when you want, we made most of our training self-paced.
People listen more sensitively when they are being listened to. They tend to be more open to listening to each other and to
clarify what they are thinking and feeling. Group members are more likely to listen to one another, to be less
argumentative and more open to incorporating other points of views. Listening reduces the risk of one's ideas being
criticized and makes it easier for the individual to see the truth about them. This allows him to be more open to other
perspectives and feels that his contributions are valuable.
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Active Listening Training
Presentation 2021