Bryan Donis
PERSONAL PROFILE
Highly motivated individual pursuing a college degree in Industrial
Engineering, looking to obtain an entry-level position or
engineering related job in any industry field to utilize my
knowledge and perform my assigned duties to gain experience.
WORK
KEY SKILLS
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EXPERIENCE
Staff Supervisor - Houston Texas
Basic Sap and Microsoft project
Knowledge
Bilingual (English Spanish)
AutoCAD basic skills, diagrams
and floor plans drawing
Microsoft Office
Customer Service Issues Solving
Critical & Analytical
Thinking/Planning
Organization and Prioritization
CONTACT INFORMATION
(346) 297 - 6836
8134 Cove Timbers Ln, Tomball.
Tx, United States, 77375
E-mail: bryandonisp@gmail.com
LinkedIn: @BryanDonis
PERSONAL REFERENCE
Henry Palma
Vice President – Software Engineering.
JP Morgan Chase & Co.
(832) 217 - 0045
Melissa Rosales
President & Partner
CRS Services Solutions
(832) 212-7439
Melissa.Rosales@crsprogroup.com
CRS PRO GROUP [ April 2021-Present]
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Manage team of 15 concierge and pool attendants for High Rise
Apartment Buildings in the Houston area.
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Responsible for training new employees for a fast paced,
customer service focused environment.
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Performe quarterly quality reviews and performance appraisals
on 10 full time employees.
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Create, communicated, and implemented new Concierge wide
procedures.
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Ensure staff members adhere to established policies, procedures
and controls.
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Identify all issues in team and provide continuous support to all
members according to operating standards
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Responsible for supervising and scheduling the greeting desk
staff.
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Worked with building maintenance to keep the common areas
Residential High-Rise Concierge – Market Square
Tower/Kirby Collection, Houston Texas
CRS PRO GROUP [ October 2020-Present]
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Completed daily reports giving a time-stamped overview of
what went on during shifts, also a Building Link shift log.
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Created checklists and templates for
building
mail/packages room control, oversaw the completion of
specific tasks and following up on residential/customer
issues.
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Provide concierge services for residents such as dry-cleaning
arrangement,
event
planning,
local
directions,
event/amenities
reservations
and
programming
appointments to assist with unit management.
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Greet and acknowledge residents and sign in all guests and
contractors.
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Excellent customer service to all residents and guests.
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In charge of make and approve all reservations for Guest
Suites and Amenities for events, following all the proper
procedures and gathering all the documents in order to
approve it, assisting residents/customers 24/7 at the Front
Desk.
Cashier/Front server
FADI’S MEDITERRANEAN GRILL [July 2020- March 2021]
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Provided pricing information by answering questions and
clarifying items availability information.
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Maintained checkout operations following the company
policies and procedures, reporting low stock items.
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Maintained a clean and safe working environment by
complying with procedures and regulations.
Electronics Department Overnight Associate
WALMART [October 2018- January 2019]
 Solved customer issues and answered questions about
items in stock.
 Maintained a zoned and clean area to comply with the
regulations and policies.
 Drove sales through engagement of customers,
suggestive selling, and sharing with product knowledge.
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Assisted with inventory, including receiving and stocking
E D U merchandise.
CATIONAL HISTORY
Universidad Rafael Landívar
Guatemala City, Guatemala
Bachelor of Science in Industrial Engineering
Expected Graduation: July 2021
ITESO, Universidad Jesuita de Guadalajara
Guadalajara, Jalisco. Mexico.
Bachelor of Science in Industrial Engineering
Exchange Student: [August 2019- June 2020]
Licenses & Certifications
OSHA 10 Hour general industry outreach
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