Name:
Date:
Formative Assessment 5
18 pts
Instructions
Letter #1: Revise the email below to eliminate the negative tone and attitude of impatience of
the sender.
Dear Mrs. Chua,
I am sorry to hear that your experience with our company has not met your expectations. You
are sending emails repeatedly since last week about your missing parcel. I guess you had
received my response that your concern was already forwarded to the courier. We are still
waiting for their reply. Please wait for our email in the next five days.
You have to consider that we do have other customers as well and we had tried numerous times
already to address your problem.
We understand how frustrated you are. Apologies for the inconvenience we have caused you.
We wish you all the best.
Let us know if you have any additional questions, concerns, or comments. We will try to answer
them.
Thanks,
Jane Dela Cruz
Write your revised version of the email communication below:
Letter #2: Revise the email below to make it sound professional, eliminate the negative tone and
attitude of impatience of the sender.
Ma’am,
I saw my evaluation and I am disenchanted on the score you gave me. I do not understand why
despite my efforts I was not still able to meet your standards. This is UNFAIR!!!! I have exerted
effort on all the tasks you gave me that are actually hard to comprehend because of your vague
and ever-changing instructions. I cannot accept this!!!!
Regards,
Ian
Write your revised version of the email communication below: