3.3 Performance Measurement System
Objectives:
– To Monitor
– To Control
– To Direct
Types of PMS
– Activity Based PMS
– Process Based PMS
Dimensions of PMS
• Internal PMS
• External PMS
Internal PMS
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Cost
Productive Measurement
Asset Measurement
Customer Service e.g. fill rate, stock outs, cycle
time, etc.
• Quality Measurement
External PMS
• Customer Perception Measurement
• Best Practice Benchmarking
– Data Published
– Non – Competitive help in own or related industry
– Form an Alliance with the other industries
Characteristics of Good PMS
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Quantitative
Qualitative
Cost / Service Reconciliation
Dynamic Knowledge based Report System
Exception based Report system
Timeliness (Performance Appraisal)
Compensation
Job description Training
Good Measurement System (Metrics)
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Quantitative in nature
Easy to understand
Visible
Encourages appropriate behaviour
Multi dimensional
Well defined
Uses of Economics of efforts
Facilitates trust
3.4 Logistics Network Analysis
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Introduction – Network?
Meaning
Objectives
Importance
Scope
RORO & LASH
1.1 Logistics
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Introduction
Def
Objectives
Logistics Performance Cycle
Concepts – Inbound, Outbound, Inegrated,
Reverse, Green L.
Objectives Of Log.
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Improving Cust. Service
Rapid Response
Reduction in Total Distribution cost
Min. Product Damage
Creating Time and Place Utilities
Reliable & consistent Delivery Performance
Generating Additional Sales
Price stabilisation
Inventory reduction
Scope of Logistics
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Purchasing
Warehousing
Transportation
Material Hand
Order sizing
Order Processing
Recycling, Returns & Waste disposal