COMPETENCY BASED LEARNING MATERIAL
SECTOR:
AUTOMOTIVE
QUALIFICATION TITLE:
AUTOMOTIVE SERVICING NC II
UNIT OF COMPETENCY:
WORK IN TEAM ENVIRONMENT
MODULE TITLE:
WORKING IN TEAM ENVIRONMENT
Davao Institute of Technical Education, Inc 488
Matina Davao City
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL
The unit of competency, “Work in team environment”, is one of the competencies of
AUTOMOTIVE SERVICING NC II, a course which comprises the knowledge, skills, and
attitudes required for a TVET trainee to process.
The module, WORK IN TEAM ENVIRONMENT contains training materials and
activities related to WORKING IN TEAM ENVIRONMENT.
In this module, you are required to go through a series of learning activities in order
to complete each learning outcome. In each learning outcome are Information Sheets,
Self-checks, Operation Sheets, Task Sheets, and Job Sheets. Follow and perform the
activities on your own. If you have questions, do not hesitate to ask for assistance from
your facilitator.
Remember to:
● Read the information sheet and complete the self-checks.
● Perform the Task Sheets, Operation Sheets, and Job Sheets until you are
confident that your outputs conform to the Performance Criteria Checklists
that follow the said worksheets.
● Submit outputs of the Task Sheets, Operation Sheets, and Job Sheets to
your facilitator for evaluation and recording in the Achievement Chart.
Outputs shall serve as your portfolio during the Institutional Competency
Evaluation. When you feel confident that you have had sufficient practice,
ask your trainer to evaluate you. The results of your assessment will be
recorded in your Achievement Chart and Progress Chart.
You must pass the Institutional Competency Evaluation for this competency before
moving to another competency. A Certificate of Achievement will be awarded to you after
passing the evaluation.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
1
AUTOMOTIVE SERVICING NC II
COMPETENCY BASED LEARNING MATERIALS
BASIC COMPETENCIES
No.
Unit of Competency
Module Title
Code
1
Participate in Workplace
Communication
Participating in Workplace
Communication
400311210
2
Work in Team Environment
Working in Team Environment
400311211
3
Solve/Address General
Workplace Problems
Solving/Addressing General
Workplace Problems
400311212
4
Develop Career and Life
Decisions
Developing Career and Life
Decisions
400311213
5
Contribute to Workplace
Innovation
Contributing to Workplace
Innovation
400311214
6
Present Relevant Information
Presenting Relevant
Information
400311215
7
Practice Occupational Safety and Practicing Occupational Safety
Health Policies and Procedures
and Health Policies and
Procedures
400311216
8
Exercise Efficient and Effective
Sustainable Practices in the
Workplace
Exercising Efficient and
Effective Sustainable Practices
in the Workplace
400311217
9
Practice Entrepreneurial Skills in
the Workplace
Practicing Entrepreneurial
Skills in the Workplace
400311218
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
2
MODULE CONTENT
COMPETENCY SUMMARY
Qualification Title: AUTOMOTIVE SERVICING NC II
Unit of Competency: Work in Team Environment
Module Title: Working in Team Environment
Introduction
Learning Outcome:
This competency covers the knowledge, skills and attitude needed to work in team
environment.
Upon completion of this module, you MUST be able to:
1. describe team role and scope;
2. identify one’s role and responsibility within a team; and
3. work as a team member.
ASSESSMENT CRITERIA
1. The role and objective of the team is identified from available sources of
information.
2. Team parameters, reporting relationships and responsibilities are identified from
team discussions and appropriate external sources.
3. Individual roles and responsibilities within the team environment are identified.
4. Roles and objectives of the team are identified from available sources of
information.
5. Team parameters, reporting relationships and responsibilities are identified based
on team discussions and appropriate external sources.
6. Effective and appropriate forms of communications are used and interactions
undertaken with team members based on company practices.
7. Effective and appropriate contributions made to complement team activities and
objectives, based on workplace context.
8. Protocols in reporting are observed based on standard company practices.
9. Contribute to the development of team work plans based on an understanding of the
team's role and objectives.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
3
Learning Outcome 1: Describe team role and scope.
Contents:
1. Team Work
2. Team Role
3. Role and responsibilities
Assessment Criteria:
1. The role and objective of the team is identified from available sources of
information.
2. Team parameters, reporting relationships and responsibilities are identified from
team discussions and appropriate external sources.
Assessment Methods:
● Lecture / Discussion
● Group Work
● Individual Work
● Role Play
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
4
Learning Experiences
Learning Outcome 1: Describe team role and scope.
Learning Activities:
Special Instructions:
Read: Information Sheet LO 1 “Describe
team role and scope”
This learning outcome deals with how to
describe team role and scope.
Go through the learning activities outlined
for you on the left column to gain the
necessary information or knowledge before
doing the tasks for practice.
Answer: Self Check LO 1
The output of this LO is a complete
Institutional Competency Evaluation
Package for one Competency of
AUTOMOTIVE SERVICING NC II. Your
output shall serve as one of your portfolio
for your Institutional Competency
Evaluation for WORK IN A TEAM
ENVIRONMENT.
Feel free to show your outputs to your
trainer as you accomplish them for
guidance and evaluation.
After doing all the activities for this LO, you
are ready to proceed to the next LO.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
5
Information Sheet 1
Learning Outcome: Describe team role and scope.
BUILDING RELATIONSHIP AND TEAMWORK
What is a team?
A Team is a group of people working together to achieve common objectives and
willing to forego individual autonomy to the extent necessary to achieve those objectives.
A smallest team consists of 2 people and the upper limit can be to the size of the
organization. The whole organization can work as a team if its members develop a
common style of working i.e., constructive and cooperative. This is normally described as
teamwork. An organization is viewed as a network of teams, temporary and permanent.
For a team to achieve it’s common objectives, its members should share its
objectives and be identified wholeheartedly with them. By joining a team, the individual
member “signs on” the team’s objectives, he enters into a contract as a condition of
becoming a member of the team. A team member is willing to forego personal autonomy to
the extent necessary to achieve common objectives, by joining a team one has to limit his
freedom to do as he likes.
There cannot be a team without a leader who has ultimate responsibility for deciding
the degree to which autonomy of the team member has to be constrained. He has to
exercise his responsibility in a way that it does not erode the commitment of the team
members. He needs to establish the constraints through a consultation process of problem
solving and negotiations.
Skills needed for teamwork
Aside from any required technical proficiency, a wide variety of social skills are desirable
for successful teamwork, including:
1. Listening - it is important to listen to other people's ideas. When people are allowed
to freely express their ideas, these initial ideas will produce other ideas.
2. Questioning - it is important to ask questions, interact, and discuss the objectives
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
6
of the team.
3. Persuading - individuals are encouraged to exchange, defend, and then to
ultimately rethink their ideas.
4. Respecting - it is important to treat others with respect and to support their ideas.
5. Helping - it is crucial to help one's coworkers, which is the general theme of
teamwork.
6. Sharing - it is important to share with the team to create an environment of
teamwork.
7. Participating - all members of the team are encouraged to participate in the team.
8. Communication - For a team to work effectively it is essential team members
acquire communication skills and use effective communication channels between
one another e.g. using email, viral communication, group meetings and so on. This
will enable team members of the group to work together and achieve the team's
purpose and goals.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
7
Self Check 1
Multiple Choice: Choose the letter of the correct answer. Write your answers in each
blank provided in every item.
______ 1. It is a group of people working together to achieve common objectives and
willing to forgo individual autonomy to the extent necessary to achieve those objectives.
a. Team
b. Pair
c. Single
d. Duo
______ 2. The whole organization can work as a team if its members develop a common
style of working. This is normally described as:
a. ..
b. Teamwork
c. Organization
d. …
______ 3. It is important to listen to other people's ideas. When people are allowed
to freely express their ideas, these initial ideas will produce other ideas.
a. Listening
b. Questioning
c. Persuading
d. Respecting
______ 4. It is important to treat others with respect and to support their ideas.
a. Listening
b. Questioning
c. Persuading
d. Respecting
______ 5. Individuals are encouraged to exchange, defend, and then to ultimately rethink
their ideas.
a. Listening
b. Questioning
c. Persuading
d. Respecting
______ 6. It is important to ask questions, interact, and discuss the objectives of the team.
a. Listening
b. Questioning
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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c. Persuading
d. Respecting
______ 7. For a team to work effectively it is essential team members acquire
communication skills and use effective communication channels between one another e.g.
using email, viral communication, group meetings and so on.
a. Helping
b. Sharing
c. Participating
d. Communication
______ 8. It is important to share with the team to create an environment of teamwork.
a. Helping
b. Sharing
c. Participating
d. Communication
______ 9. It is crucial to help one's coworkers, which is the general theme of teamwork.
a. Helping
b. Sharing
c. Participating
d. Communication
______ 10. All members of the team are encouraged to participate in the team..
a. Helping
b. Sharing
c. Participating
d. Communication
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
9
Self Check 1 - Multiple Choice
Answer Key
1.
A
2.
B
3.
A
4.
D
5.
C
6.
B
7.
D
8.
B
9.
A
10.
C
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
10
Learning Outcome 2: Identify one’s role and responsibility within a team.
Contents:
1. Individual role and responsibility.
2. Understanding individual differences
3. Gender sensitivity
Assessment Criteria:
1. Individual roles and responsibilities within the team environment are identified.
2. Roles and objectives of the team are identified from available sources of
information.
3. Team parameters, reporting relationships and responsibilities are identified based
on team discussions and appropriate external sources.
Assessment Methods:
● Lecture / Discussion
● Role Play
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
11
Learning Experiences
Learning Outcome 2: Identify one’s role and responsibility within a team.
Learning Activities:
Special Instructions:
Read: Information Sheet LO 2 “Identify
one’s role and responsibility within a team”
This learning outcome deals with how to
identify one’s role and responsibility within
a team.
Go through the learning activities outlined
for you on the left column to gain the
necessary information or knowledge before
doing the tasks for practice.
Answer: Self Check LO 2
The output of this LO is a complete
Institutional Competency Evaluation
Package for one Competency of
AUTOMOTIVE SERVICING NC II. Your
output shall serve as one of your portfolio
for your Institutional Competency
Evaluation for WORK IN A TEAM
ENVIRONMENT.
Feel free to show your outputs to your
trainer as you accomplish them for
guidance and evaluation.
After doing all the activities for this LO, you
are ready to proceed to the next LO.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
12
Information Sheet 2
Learning Outcome: Identify one’s role and responsibility within a team.
Roles that successful teams should have:
1. Coordinator - This person will have a clear view of the team objectives and will be
skilled at inviting the contribution of team members in achieving these, rather than
just pushing his or her own view. The coordinator (or chairperson) is self disciplined
and applies this discipline to the team. They are confident and mature, and will
summarize the view of the group and will be prepared to make a decision on the
basis of this.
2. Shaper - The shaper is full of drive to make things happen and get things going. In
doing this they are quite happy to push their own views forward, do not mind being
challenged and are always ready to challenge others. The shaper looks for the
pattern in discussions and tries to pull things together into something feasible which
the team can then get to work on.
3. Plant - This member is the one who is most likely to come out with original ideas
and challenge the traditional way of thinking about things. Sometimes they become
so imaginative and creative that the team cannot see the relevance of what they are
saying. However, without the plant to scatter the seeds of new ideas the team will
often find it difficult to make any headway. The plant’s strength is in providing major
new insights and ideas for changes in direction and not in contributing to the detail
of what needs to be done.
4. Resource investigator - The resource investigator is the group member with the
strongest contacts and networks, and is excellent at bringing in information and
support from the outside. This member can be very enthusiastic in pursuit of the
team’s goals, but cannot always sustain this enthusiasm.
5. Implementer - The individual who is a company worker is well organised and
effective at turning big ideas into manageable tasks and plans that can be achieved.
Such individuals are both logical and disciplined in their approach. They are
hardworking and methodical but may have some difficulty in being flexible.
6. Team worker - The team worker is the one who is most aware of the others in the
team, their needs and their concerns. They are sensitive and supportive of other
people’s efforts, and try to promote harmony and reduce conflict. Team workers are
particularly important when the team is experiencing a stressful or difficult period.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
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7. Completer - As the title suggests, the completer is the one who drives the
deadlines and makes sure they are achieved. The completer usually communicates
a sense of urgency which galvanises other team members into action. They are
conscientious and effective at checking the details, which is a vital contribution, but
sometimes get ‘bogged down’ in them.
8. Monitor evaluator - The monitor evaluator is good at seeing all the options. They
have a strategic perspective and can judge situations accurately. The monitor
evaluator can be over critical and is not usually good at inspiring and encouraging
others.
9. Specialist - This person provides specialist skills and knowledge and has a
dedicated and single-minded approach. They can adopt a very narrow perspective
and sometimes fail to see the whole picture.
10. Finisher - A person who sticks to deadlines and likes to get on with things, Will
probably be irritated by the more relaxed member of the team.
Team Roles and Responsibilities
Working in groups is a very common phenomenon in the private sector and
government agencies. It is important for each member of a team to not only be an active
participant in the team, but also to be certain that all other team members are contributing
members of the team. There are many ways in which members of a team can
contribute.Some may lead with key concepts; others may supply key details; while others
may assist in sharpening or further development of certain details or concepts. It is
expected that you will discuss your individual efforts with other members of the team. You
may also discuss the problem with class members from other teams, but not to the
exclusion of the members of your own team.
Team members don't have specific responsibilities, but their participation is critical to the
team's success. Team members must agree to:
● Be enthusiastic and committed to the team's purpose.
● Be honest and keep any confidential information behind closed doors.
● Share responsibility to rotate through other team roles like facilitator, recorder, and
timekeeper.
● Share knowledge and expertise and not withhold information.
● Ask questions, even seemingly "dumb" ones. Often the new perspective of
"inexperienced" team members can provide insight.
● Fulfill duties in between meetings.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
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Revision # 01
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● Respect the opinions and positions of others on the team, even if the person has an
opposing view or different opinion.
Individual Responsibilities
Executive Sponsor
1. Defines the team's Charter
1. Decide who should be
approved by a Strategy
invited to subsequent
Council which
meetings.
controls/supports cross-
2. Request specific
functional teams.
meetings which Sponsor
2. Recruits the team's
should attend or not attend.
Coordinator.
3. Recommends potential
members for the team.
4. Requests budget of time
from managers of potential
team members.
5. Decides who should be
invited to the initial/kick-off
meeting.
6. Introduces team members
to each other.
7. Explains to the team the
need for their contributions
and how their work fits within
the organization as a whole.
8. Reports the progress of the
team to a Strategy Council.
9. Resolves conflicts the
team has with other groups.
10. Clarify whether different
people carry different
"weight"
in discussions and decisions.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
15
Coordinator / Chairperson
/ Leader
1. Recruits members to join
1. Agree on how much time
the team.
to spend on each topic.
2. Greets team members as
they arrive.
3. Calls the meeting to order
at the appointed start time.
4. During the meeting,
controls the order of events.
5. Proposes Agenda topics
and how much time should
be devoted to each topic.
6. Concludes the meeting at
the appointed ending time.
7. Clarifies the method for
making decisions
(consensus, voice vote,
anonymous ballots,etc.)
before discussions begin.
8. Creates and maintains
team Project Plans (e.g., flow
charts).
9. Anticipates, seeks, and
reserves support services
needed by the team.
10. Arranges for
refreshments, food, travel,
lodging, etc. for team
members.
Facilitator
1. Interrupts the meeting to
1. Agree on specific
remind the group about a
meetings which the
process concern.
Facilitator should attend or
2. Evaluates norms and
not attend.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
16
methods used during the
meeting.
3. Between meetings,
coaches individual team
members.
4. Mediates conflict among
individuals within the group.
5. Collects and summarizes
anonymous questionnaires
and ballots.
Team Members
1. Notify Coordinator about
1. Define what precautions
not being able to attend a
are needed to maintain an
meeting.
appropriate level of
2. Bring individual
confidentiality.
calendars/schedules,
2. Define rules for members
distributions received, and
to follow.
personal notes to the
meeting.
3. Bring name tags or name
tents when appropriate.
4. Arrive at meetings prior to
the start time.
5. Help in room setup when
needed.
6. Turn electronics (beepers,
phones, etc.) off tone mode
during meetings.
7. Greet other members of
the team.
8. Write questions and
comments down to
participate when appropriate.
9. Clarify concerns before
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
17
identifying solution options.
10. Focus on creatively
addressing interests rather
than selling specific
options/positions.
11. Clean up the room (align
chairs, discard trash, etc.)
before leaving.
12. Respect requests for
confidentiality.
13. Complete assignments
between meetings.
14. Brief members who are
absent.
Time Keeper
1. Brings a timer to meetings.
1. Stop presentation to "Call
2. Rooms are calibrated to a
the Question" -- take a vote
common standard Ensures
whether to continue.
that clocks in the meeting.
3. Before the meeting starts,
announce "x minutes before
the meeting".
4. Says "the meeting has
started" at the appointed start
of the meeting.
5. If the meeting has not
started, say "the meeting
started x minutes ago" every
5 minutes.
6. Communicates to
presenters how much time is
remaining (e.g., 10 minutes, 5
minutes, 2 minutes, 1 minute,
30 seconds).
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
18
7. Interrupts the group with a
"Point of Order" to announce
the end of time.
Scribe
1. Brings large format papers
1. Agree on whether items
and dry-erase pens to
should be written down or
meetings.
not. The term Minutes of a
2. Puts title and date on each
meeting originates from the
sheet of paper produced by
Latin minutus, meaning
the team.
“small”, because they are
3. Legibly writes what the
meant to be short and
group verbalizes onto
quick.
flip-chart paper or
white-board.
4. Posts flip-chart paper or
white-board.
5. Ensures that charts match
Notes taken by Note taker.
6. Gives charts to Note taker.
Note taker
Librarian
1. Brings blank note paper
1. Agree on whether notes
and writing instruments to
need to be typed up.
meetings.
2. Review notes for
2. Takes legible notes during
mistakes/omissions.
team meetings.
3. Agree on whether
3. If necessary, type up
specific entries should be in
notes.
or out of the notes.
1. Brings team's Archive
Binder(s) to meetings (or
arranges someone else to
bring it/them).
2. Looks up and reads
information from archives
during team meetings.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
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Publisher
1. Sends invitations to those
1. Agree on who should be
invited to the meeting.
invited to the meeting.
2. Makes copies for the team
2. Agree on who is on the
before, during, and after
team's Distribution List.
meetings.
3. Approve who receives
3. Maintains the team's
the team's Distribution List.
Distribution List.
4. Agree on binding and
4. Procures/Provides binders
distribution methods and
and binds papers as needed.
styles.
5. Provides copies of the
team's Distribution List.
6. Ensures that recipients
actually received
publications.
7. Brings enough extra copies
to team meetings.
Technician / Facilities
Manager
1. Brings extra bulbs and
1. Agree on what the
other supplies to the meeting.
desired environmental
2. Make sure equipment
conditions are.
operates properly x minutes
before the start of the
meeting.
3. Monitors environmental
conditions (heat, etc.).
4. Adjusts thermostats as
needed or as anticipated.
Presenter
1. Bring presentation
1. Approve the objectives of
materials (overhead foils, flip
the presentation.
charts, etc.)
2. Ask questions only when
2. Make sure equipment
appropriate.
operates properly x minutes
3. Provide feedback to
Work in Team
Environment
Date Developed:
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Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
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Revision # 01
20
before the start of the
Presenter(s).
meeting.
3. If new, provide the
Coordinator with a statement
of introduction.
4. Request adjustments to
lighting, sound levels, etc.
5. Organize information
logically-- in chunks.
6. Make transitions of topic
logically easy to follow.
7. Define what
important/specialized words
mean.
8. Provide concrete examples
9. Explain why -- reasons for
statements and questions.
10. Provide written back-up to
verbally presented
information.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
21
Self Check 2
Multiple Choice: Choose the letter of the correct answer. Write your answers in each
blank provided in every item.
______ 1. This person will have a clear view of the team objectives and will be skilled at
inviting the contribution of team members in achieving these, rather than just pushing his
or her own view.
a. Shaper
b. Plant
c. Coordinator
d. Resource investigator
______ 2. They are hardworking and methodical but may have some difficulty in being
flexible.
a. Implementer
b. Shaper
c. Team worker
d. Completer
______ 3. Full of drive to make things happen and get things going.
a. Coordinator
b. Shaper
c. Implementer
d. Team worker
______ 4. One who is most aware of the others in the team, their needs and their concerns
a. Implementer
b. Worker
c. Tosser
d. Team worker
______ 5. A person who sticks to deadline and likes to get on with things
a. Completer
b. Finisher
c. Implementer
d. Shaper
______ 6. Monitors environmental conditions
a. Publisher
b. Presenter
c. Technician/Facilities manager
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
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Revision # 01
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d. Note taker
______ 7. Makes copies for team before, during and after meetings
a. Publisher
b. Manager
c. Presenter
d. Note taker
______ 8. Make sure equipment operates properly x minutes before the start of the
meeting.
a. Publisher
b. Presenter
c. Manager
d. Note taker
______ 9. Ensures that charts match Notes taken by Note taker
a. Scribes
b. Presenter
c. Note taker
d. Trainer
______ 10. Greet other members of the team.
a. Presenter
b. Time keeper
c. Worker
d. Team member
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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Self Check 2 - Multiple Choice
Answer Key
1.
C
2.
A
3.
B
4.
D
5.
B
6.
C
7.
A
8.
B
9.
A
10.
D
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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Learning Outcome 3: Work as a team member.
Contents:
1. Communication process
2. Team structures/ team roles
3. Group planning and decision making
Assessment Criteria:
1. Effective and appropriate forms of communications are used and interactions
undertaken with team members based on company practices.
2. Effective and appropriate contributions made to complement team activities and
objectives, based on workplace context.
3. Protocols in reporting are observed based on standard company practices.
4. Contribute to the development of team work plans based on an understanding of the
team's role and objectives.
Assessment Methods:
● Group Work
● Role Play
● Lecture / Discussion
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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Learning Experiences
Learning Outcome 3: Work as a team member.
Learning Activities:
Special Instructions:
Read: Information Sheet LO 3 “Work as a
team member”
This learning outcome deals with how to
work as a team member.
Go through the learning activities outlined
for you on the left column to gain the
necessary information or knowledge before
doing the tasks for practice.
Answer: Self Check LO 3
The output of this LO is a complete
Institutional Competency Evaluation
Package for one Competency of
AUTOMOTIVE SERVICING NC II. Your
output shall serve as one of your portfolio
for your Institutional Competency
Evaluation for WORK IN A TEAM
ENVIRONMENT.
Feel free to show your outputs to your
trainer as you accomplish them for
guidance and evaluation.
After doing all the activities for this LO,
you’re done with the Institutional
Competency Evaluation for WORK IN
TEAM ENVIRONMENT.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
26
Information Sheet 3
Learning Outcome: Work as a team member.
Communication is the ability to share information with people and to understand
what information and feelings are being conveyed by others. Communication can take on
many forms including gestures, facial expressions, signs, vocalizations (including pitch
and tone), in addition to speech and written communication. Trainers, trainee frequently
usenonverbal methods to communicate. Trainees often show disinterest in school by
avoiding eye contact or sitting back in their chairs with their arms folded across their chests
during instruction. Staff members may indicate that they have time to talk but they may
show disinterest by making themselves busy with something unimportant while you are
trying to talk. Conversely, a smiling, nodding face indicates that the listener is interested in
what we're saying and encourages us to continue. Communication includes a broad range
of actions which help the students work more effectively with their teachers.
Effective communication is an essential component of organizational success
whether it is at the interpersonal, intergroup, intra group, organizational, or external levels.
It is also very important to understand that a majoring of communication is
non-verbal. This means that when we attribute meaning to what someone else is saying,
the verbal part of the message actually means less than the non-verbal part. The
non-verbal part includes such things as body language and tone.
If you’re a Team Member
Communicate, Communicate, and Communicate
If you have a problem with someone in your group, talk to him about it. Letting bad
feelings brew will only make you sour and want to isolate yourself from the group. Not only
does it feel good to get it out, but it will be better for the team in the long run.
Don't Blame Others
People in your group lose respect for you if you're constantly blaming others for not
meeting deadlines. You're not fooling anyone, people know who isn't pulling his weight in a
group. Pointing the finger will only make you look cowardly. Group members understand if
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
27
you have a heavy workload and aren't able to meet a deadline. Saying something like, "I'm
really sorry, but I'll get it to you by the end of today." will earn you a lot more respect than
trying to make it seem like it's everyone else's fault that you missed your deadline.
Support Group Member's Ideas
If a teammate suggests something, always consider it – even if it's the silliest idea
you've ever heard! Considering the group's ideas shows you're interested in other people's
ideas, notjust your own. And this makes you a good team member. After all, nobody likes a
know-it-all.
No Bragging
It's one thing to rejoice in your successes with the group, but don't act like a
superstar. Doingthis will make others regret your personal successes and may create
tension within the group. You don't have to brag to let people know you've done a good job,
people will already know. Have faith that people will recognize when good work is being
done and that they'll let you know how well you're doing. Your response? Something like
"Thanks that means a lot." is enough.
Listen Actively
Look at the person who's speaking to you, nod, ask probing questions and
acknowledge what's said by paraphrasing points that have been made. If you're unclear
about something that's been said, ask for more information to clear up any confusion
before moving on. Effective communication is a vital part of any team, so the value of good
listening skills shouldn't be underestimated.
Get Involved
Share suggestions, ideas, solutions and proposals with your team members. Take
the time to help your fellow teammates, no matter the request. You can guarantee there
will be a time in the future when you'll need some help or advice. And if you've helped
them in the past, they'll be more than happy to lend a helping hand.
Team and Individual
In a team, individual members tend to be highly aware of their responsibility,
whether it stems from social pressure or the fulfillment of personal need. Teams are
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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capable of performing functions and achieving some goals more efficiently and
accurately than individuals can. Although there is evidence that individuals sometimes
perform better than teams, the quality of decision making is much higher in
teams working under certain conditions.
The team and the individual members are dependent on each other. Their
relationships play a vital role in the success of the team. As the individual member grows
and matures, so does the team.
To perform effectively a team requires three different types of skills:
● It needs people with technical expertise.
● It needs people with problem solving and decision making skills to be able to identify
problems, generate alternatives, evaluate those alternatives and make
competent choices.
● Teams need people with good listening, feedback, conflict resolution and other
interpersonal skills.
No team can achieve its performance – potential without developing all three types
of skills.The mix is crucial. Too much of one at the expense of others will result in lower
team performance. But the team doesn’t need to have all the complementary skills in
place at the beginning.
It is not uncommon for one or more members to take responsibility to learn the skills
in which the group is deficient, thereby allowing the team to reach its full potential.
Intra Group Development
The activities considered in team building typically include goal setting, development
of interpersonal relations among team members, role analysis to clarify each member’s
role and responsibilities and team process analysis. Of course team building may
emphasize or exclude certain activities depending on the purpose of the development
effort and the specific problems with which the team is confronted. Basically, however,
team building attempts to use high interaction among members to increase trust and
openness.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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It may be beneficial to begin by having members attempt to define the goals and
priorities of the team. This will bring to the surface different perceptions of what the team’s
purpose may be. Following this, members can evaluate the team’s performance – how
effective are they in structuring priorities and achieving their goals? This should
identify potential problem areas. This self critique discussion of means and ends can be
done with members of the total present or, where large size impinges on a free interchange
of views, may initially take place in smaller groups followed up by the sharing of their
findings with the total team.
Team building can also address itself to clarifying each member’s role on the team.
Eachrole can be identified and clarified. Previous ambiguities can be brought to the
surface. For Some individuals, it may offer one of the few opportunities they have had to
think thoroughly about what their job is all about and what specific tasks they are expected
to carry out if the team is to optimize its effectiveness.
Inter-group Development
Inter-group development seeks to change the attitudes, stereotypes, and
perceptions that groups have of each other. For example, in one company, the engineers
saw the accounting department as composed of shy and conservative types, and the
human resources departments having a bunch of “ultraliberals who are more concerned
that some protected group of employees might get their feelings hurt than with the
company making a profit.” Such Stereotypes can have an obvious negative impact on the
coordinated efforts between the departments.
Although there are several approaches for improving inter-group relations, a popular
method emphasizes problem solving. In this method, each group meets independently to
develop lists of its perception of itself, the other group, and how it believes the other group
perceives it. The groups then share their list, after which similarities and differences are
discussed.Differences are clearly articulated, and the groups look for the causes of the
disparities.
Are the groups’ goals at odds? Were perceptions distorted? On what basis were
stereotypes formulated? Have some differences been caused by misunderstandings of
intention? Havewords and concepts been defined differently by each group? Answers to
questions like these clarify the exact nature of the conflict.
Work in Team
Environment
Once the causes of the
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
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difficulty have been identified, the groups can move to the integration phase – working to
develop solutions that will improve relations between the groups, sub-groups, with
members from each of the conflicting groups, can now be created for further diagnosis and
to begin to formulate possible alternative actions that will improve relations.
Essential Team Roles
Involving role. One initiates action. A team member may motivate others by getting them
involved in an idea or problem. The involved role consists of asking questions of other
members to "bring out" or stimulate each team member.
Listening role. A member listens actively (nodding, leaning forward), expressing that
he/she is really hearing what is being said. Active listeners encourage group members to
express themselves.
Supporting role. A team member gives an added dimension to good ideas by their
support. By supporting and encouraging others, the team member strengthens confidence
and trust.
Compromising role. One member gives up something for problem solving to take place.
Compromising can lead to team productivity. It is a role that is necessary for cooperation
and collaboration.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
31
Self Check 3
True or False: Read the statement in each item. Write TRUE if it is correct, FALSE if not.
__________ 1. If you're unclear about something that's been said, ask for more
information to clear up any confusion before moving on.
__________ 2. Effective communication is an essential component of organizational
success.
__________ 3. If a teammate suggests something, do not consider it.
__________ 4. You have to brag to let people know that you have done a good job.
__________ 5. Communication is the ability to share information with people.
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
32
Self Check 3 - TRUE or FALSE
Answer Key
1.
TRUE
2.
TRUE
3.
FALSE
4.
FALSE
5.
TRUE
Work in Team
Environment
Date Developed:
June 2021
Document No. DITE-DO3-0001
Developed by:
Kristine Joy Alcordo
Issued by:
DITE DAVAO
Revision # 01
33