Assignment 1 (100 points)
Kwantlen Polytechnic University
INFO-1111, Spring 2021
Instructor: Cesar Lopez Castellanos
You will find 5 scenarios below. For each one of them provide a solution that aligns with what was
discussed during previous lectures. You could also use supplementary resources. Any attempt of
cheating will be reported for investigation. Remember that your assignment is individual, hence,
an opportunity to reinforce topics covered in class.
1. George, a friend of your dad, has an old computer running Windows XP 32-bit. He watched
some YouTube videos and learned how to replace memory RAM modules. He installed 8GB
of RAM. The computer actually works but it is only displaying only 4GB of RAM installed.
George wants to sue the store who sold him the memory. He contacted you for professional
advice before making a move. How can explain to George what the problem is likely to be?
2. Emma bought a desktop computer at staples 2 years ago and it’s been in service ever since.
She lives with her grandma in a house where dust is a constant. Her computer is not
performing well and at moments it has even shutdown. She is asking for advice about
possible causes for her problems. What is that expert opinion you can provide? What do you
recommend as a fix for her computer?
3. Marcus is very mad, his computer constantly freezes, reboots and operates in an unstable
manner. He mentioned accessing the SETUP and changing some settings in order to comply
with a game he bought on sale. What is likely the cause of the problem? What 2 questions
would you ask Marcus? How could you solve the issue?
4. A girl called Carol called you as a service referral. She has reported that (in her computer)
the date of the system goes back 3 years every time she turns on the computer. No matter
how many times she sets it back to the right date the issue remains. What is the cause of
this problem? What could you ask her to do to fix the problem? In case there is something to
be bought, what is the name of the item and its reference?
5. Edgar turned on his brother’s computer and it does not start. He reported hearing and
sequence of unstoppable beeps at start. What is the cause of the problem? What can be
done to make the computer start? Mention two potential solutions.
Put your solution is PDF file and submit before the deadline.