Natalie Podell
(909) 580-0478
natalie.a.podell@gmail.com
FOOD SERVER
OBJECTIVES/PROFILE
Personable and professional Restaurant Server with 7 years prior experience in casual and fine
dining settings. Twenty-one years of experience in a wide range of customer-oriented service
roles with an emphasis on customer satisfaction and retention. Experienced in managing
multiple tasks in fast-paced environments. A seasoned leader and decision maker equipped with
the finesse to effectively communicate with a variety of personality types. Seeking to apply my
professional background with a goal-oriented team.
EDUCATION
Certificate of Paralegal Studies, 2013
Bristol University, Anaheim, CA (ACICS Accredited), 6450 Compliant
Legal Studies Highlights: Drafted pleadings, discovery, and legal memoranda. Performed
extensive legal research and case citings. Emphasis on writing, English grammar review,
civil litigation, business law, tort law, contract law, and procedural law.
PROFESSIONAL EXPERIENCE
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Kept customers informed through entire mortgage process, dedicated to customer
satisfaction and retention in all employment positions
•
Managed high-volume pipelines, exceeded professional and personal goals
•
Supervised and mentored staff of 12, conducted individual and group training on
practices, policies, and procedures
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Effective communication, talent for quickly resolving issues
•
Implemented multiple reports for various levels of management
•
Proficient in Microsoft Office suite, MAC and PC, easily adapt to new programs
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Worked well independently and in a team setting
•
Extensive knowledge of products lead to upselling and surpassing goals
EMPLOYMENT HISTORY
Senior Loan Processor
2013 to 2014
American Advisors Group, Orange
Sales Manager Assistant
2010 to 2011
LendingTree, Irvine
Retail Sales Associate/Sales Ambassador
2009 to 2010
Macy’s, Inc., Brea
Office Manager and Senior Loan Processor
2005 to 2006
American Mortgage Funding,Ontario
Loan Specialist II
2002 to 2004 and 2006
Countrywide Home Loans, Upland
Home Loan Consultant
2001 to 2002
Wells Fargo Home Mortgage,
Moreno Valley
Senior Loan Coordinator
1999 to 2001 and 2002
Ameriquest Mortgage Company,
Upland
Restaurant experience prior to 1999