Project Report BHRM703.1 – Dissertation University of Westminster Student Number: Coursework Coversheet: CA1 Student Details 13214540/1 Student Name ALMEIDA VIEIRA, Thaiz Assignment Details Module Code BHRM703 2011/2 SEM1 Module Title Dissertation (MA HRM) Assessment 001 Dissertation Module Leader Kieran Williams Due Date To be marked Fernando Duran-Palma Word Count by 001 26/01/2012 9938 In submitting this assignment, I confirm that: I understand that the piece of work submitted will be considered as the final and complete version of this assignment. The work that I have submitted in entirely my own (unless submitted as part of authorised group work) and I have not knowingly allowed another author to copy my work. I am familiar with the definitions of plagiarism, collusion and cheating set out in Section 10 of the University's Academic Regulations; I understand both the meaning and consequences of plagiarism and confirm that any work from other authors is duly referenced and acknowledged. Markers Use Only Not Group Work Mark: On Time 24hrs Late All marks are subject to confirmation by the relevant assessment board Thaiz Almeida Vieira 13214540 Over 24hrs Late Project Report BHRM703.1 – Dissertation DISSERTATION Expatriates’ Family’s Adjustment: Exploring family’s influences in expatriates’ premature return. A conceptual dissertation submitted in fulfilment of the requirements for the degree of Master of Arts in Human Resource Management Thaiz Almeida Vieira 13214540 January 25, 2012. Thaiz Almeida Vieira 13214540 Project Report BHRM703.1 – Dissertation Table of Contents 1.0 ABSTRACT ............................................................................................................................1 2.0 INTRODUCTION ....................................................................................................................2 3.0 LITERATURE REVIEW .........................................................................................................3 3.1 HUMAN RESOURCES SCOPE..................................................................................................9 3.2 LITERATURE ISSUES ............................................................................................................11 4.0 METHODOLOGY ................................................................................................................13 4.1 DESCRIPTION OF METHODOLOGY .......................................................................................13 4.2 JUSTIFICATION OF METHOD EMPLOYED.............................................................................14 4.3 THE INTERVIEW OUTLINE...................................................................................................15 4.4 SELECTION OF RESPONDENTS.............................................................................................16 4.5 ANALYSIS OF DATA.............................................................................................................18 5.0 FINDINGS AND ANALYSIS ..................................................................................................19 5.1 THE EXPATRIATE SELECTION PROCESS ..............................................................................20 5.2 THE EXPATRIATE’S FAMILY PREPARATION ........................................................................23 5.3 THE EXPATRIATE’S FAMILY IN THE HOST COUNTRY ..........................................................26 6.0 DISCUSSION........................................................................................................................31 6.1 THE EXPATRIATE SELECTION PROCESS ..............................................................................31 6.2 THE EXPATRIATE’S FAMILY PREPARATION ........................................................................32 6.3 THE EXPATRIATE’S FAMILY IN THE HOST COUNTRY ..........................................................33 7.0 CONCLUSION .....................................................................................................................34 8.0 REFERENCES......................................................................................................................36 9.0 APPENDICES .......................................................................................................................42 Thaiz Almeida Vieira 13214540 Project Report BHRM703.1 – Dissertation 9.1 APPENDIX A........................................................................................................................42 9.2 APPENDIX B ........................................................................................................................43 Thaiz Almeida Vieira 13214540 1.0 Abstract For organisations, one of the most expensive elements of sending expatriates to a host country involves the cost of their premature return. The reason for this early return is often pointed to poor adjustment of spouses and child. To minimise this risk of premature return, organisations offer support practices to expatriates’ families. This dissertation looks at the personal views of expatriates’ spouses regarding issues they face when relocating and in the host country, considering the adjustment support offered by the Human Resource departments outlined in the literature. It has been pointed out factors determining expatriates’ spouses’ views using semi-structured and unstructured interviews. They could express their personal concerns and expectations starting from the early stage of the expatriate selection process, passing through the predeparture preparation and encompassing their experiences in the host country. In light of the findings, it concludes that expatriates’ spouses’ personal challenges are unforeseen, i.e. it cannot be predicted in the organisations’ practices and can arise with time. Also, the support offered was mainly practical and applicable in the host country, leaving out psychological support practices before their departure. As for recommendations, I suggest that future studies examine how organisations can offer better mentoring systems as well as psychological and practical training in the host country vis-à-vis these unpredictable issues. Thaiz Almeida Vieira 13214540 1 2.0 Introduction Organisations attempt to provide assistance to expatriates’ spouses / partners and children starting from the expatriates’ selection process to relocate, assessing pre-departure preparation and their stay in the new country (Thomas and Lazarova, 2006). This assistance aims to minimise relocation issues and to avoid their early return. Nevertheless, organisations still experience expatriates’ early return and studies reveal that reasons lie in poor family adjustment (Haslberger, 2008; Konopaske et al., 2005; Bauer and Taylor, 2001). In this research paper, I set out to explore the challenges faced by expatriates’ spouses / partners that may contribute to their premature return. I chose to focus on the expatriates’ wives’ views in order to gather practical information about their expectations, experiences and challenges during the whole process of relocation. In previous studies (GMAC, 2006; Brookfield, 2010; Collings et al., 2011), the view of these challenges stresses the organisations’ concerns and their surveys. From this point, it was possible to build their support practices and guidelines. These studies provide main points of family concerns covered in surveys, general practical issues but at the human level, interpretive elements about these concerns were not fully explored. I, in contrast, explore the concerns from the perceptions of the expatriates’ wives. In the literature available (Haslberger, 2008; Brookfield, 2010; Kronopaske et al., 2005; Bauer and Taylor, 2001; McKenna, 2010), it is stated that expatriates’ wives have the strongest negative influence in expatriates’ premature return. Because of this I have chosen to focus on the personal experiences and views of the expatriates’ spouses, and to connect this with the conclusions of known literature. Thaiz Almeida Vieira 13214540 2 3.0 Literature Review The term expatriation refers to the international transfer of managers or any employee to a country in which they are non-citizens. These managers or employees are called expatriates. They are normally assigned to stay in the new country for a pre-determined period of time – traditionally 2 to 5 years – and are subject of fast paced processes of adjustment in the new environment (Harzing and Pinnington, 2011). Peiperl and Jonsen (2007) predict that the number of people living as expatriates is progressively growing and will continue to develop because organisations usually tend to expand their businesses to other countries and increase networks through work relationships. In order to enable successful relocation, the expatriate and his / her family’s adjustment is deemed crucial (Avril, 2007). Gerrig and Zimbardo (2002) define expatriate adjustment as the result of a learning process that fundamentally gives individuals the ability to be more effective and content in the new environment. Bhaskar-Shrinivas et al. (2005) claim that adjustment also involves a series of macro and micro elements in order to present the effectiveness mentioned above. Although effectiveness in the new environment is not clearly defined, the macro environment mainly includes culture, business practices, openness to / view of foreigners, religious / political systems, level of socio-economic development (e.g. housing standards and utilities). In the micro environment, expatriates’ adjustment depends on work and private life levels. Work level entails degree of difficulty to accomplish tasks, support by co-workers, mentor’s availability, logistical support and clarity of job purposes. At the private level, expatriates’ family, i.e. partners and children, is the focus of concern, where factors such as their level of adjustment, motivation to stay, resilience and life style play an important role in regards to the expatriate’s willingness to stay in the new country. The effectiveness implies these two environments combined and harmonised. Thaiz Almeida Vieira 13214540 3 Furthermore, Bhaskar-Shrinivas et al. (2005) outline other factors presenting great impact on partners and children are schooling, socio-economic situation, networks, and friends, availability of familiar food and job as well as shopping facilities. In addition, Haslberger (2008) defines adjustment as a process of dealing with new environmental and psychological conditions, which are expected to be temporary. The expatriate’s and his / her family’s relocation adjustment depends on different domains of behaviour, which may be integrated allowing consistent balance of adjustment. Haslberger and Brewster (2008) suggest six domains in which the expatriate and his / her family present different roles: politics and government, work, economic and consumption, family relations, social relations, ideology (such as ways of thinking, values and religious beliefs). Although not all of these domains have been considered important in terms of adjustment, behavioural studies have shown that individuals, who have adjusted to each of these domains separately, integrated them later and demonstrated consistent adjustment. Although expatriates’ individual adjustment is seen as crucial for their work progress to succeed, in his most recent research, Haslberger (2008) identifies the critical influence partners and children have on the expatriates’ ability to stay in the new country and complete their work in the total pre-determined period of time. He emphasises the importance of partners’ and children’s adjustment and consideration in order to avoid failure of premature return to their original country. Bonache and Brewster (2001) also argue that the negative adjustment of the family can influence the expatriate’s poor performance, which as consequence can result in their early return. Thaiz Almeida Vieira 13214540 4 In a study of expatriates’ family relocation and influence on their decisions, findings recognise that 79% of expatriates had spouses or partners with them in the new country and 47% had their children (Brookfield, 2010). This can represent a great portion of concern due to the importance given to family relocation by the expatriate, which can also explain the high degree of influence on the expatriate’s decision to return, as affirmed in an earlier study by Konopaske et al. (2005). They observe that when the expatriate is relocated to a foreign country, the whole family tends to be relocated with him / her, which suggests distinct and significant pressure on the expatriate coming from the family members. Most studies on family adjustment refer to family as a collection of related individuals rather than an entity or a system with different individuals who function interdependently, i.e. one’s adjustment to the new environment depends on the adjustment of another family member (Leskowich, 2009). This interdependent adjustment considers partner and child’s potential to develop positive perceptions of the new environment. For instance, if the child has friends and is happy at school, it is likely that the partner and the expatriate employee will feel happy with the child’s adjustment and consequently will feel happy to be in the new environment. Similar conditions apply to the partner’s ability to find work and meet new friends – the expatriate employee is likely to feel at ease at work and perform better, knowing that his / her partner is adjusting to the new environment (Harris, 2006). According to Takeuchi et al. (2002), this interdependent adjustment can be also called the crossover effect. The characteristic of this effect is reflected on the result of one’s reaction or behaviour acting upon another individual either positively or negatively. The crossover effect may also start as one’s positive response to an event and may result on someone’s negative response. For instance, a positive event at work, such as promotion can bring a negative Thaiz Almeida Vieira 13214540 5 response from the expatriate’s partner / spouse due to assumed increase of working hours, i.e. the expatriate would spend less time with the family. They explain in their research that the partner’s adjustment can have a positive or negative effect on the expatriate’s satisfaction at work or in the new environment, hence his / her potential motivation to stay in the new country. Another significant aspect of the expatriate’s and his / her family’s adjustment refers to their sense of connection with each other at home (Fry, 2003). Fry claims that the presence of a supportive and understanding atmosphere at home is necessary to enable harmonious adjustment in the new country. The expatriate and his / her family can present adjustment difficulties during their stay in the foreign country and family presents a major and often negative influence on the expatriate’s premature return (Bauer and Taylor, 2001). Therefore, this supportive and understanding atmosphere should be nurtured at home as well as at work. Harris (2006) points out specific attributes for an expatriate’s family to function appropriately. Such attributes involve primarily family support (which is perceived as emotional support and can be seen as negative if provided too little or too much of it), adaptability (the family should be able to understand and adjust to changes) and lastly communication ability (they should be able to exchange opinions and conflicts should be solved using friendly approaches). Although the expatriate’s and his / her family’s adjustment seems to be fundamental for the expatriate’s decision to remain in the foreign country and researchers have stressed their adjustment as crucial, organisations show inclination for disregarding family in the expatriate’s process of relocation (Anderson, 2005). Family is not usually involved since the Thaiz Almeida Vieira 13214540 6 selection process, however, when they are in the foreign country, organisations assume a supportive role to help spouse and children adjust. Instead, organisations should not put this responsibility on hold and involvement of the family should be seen as core motivator for the expatriate to relocate and remain in the new country. Moreover, Takeuchi et al. (2002) suggest that organisations should offer participation in preselection interviews to the expatriate’s family in order to examine potential issues and address their concerns. In their research, emotional instability in a new environment is pointed out as well as a feeling of alienation that can arise if the family is not part of the expatriate’s evaluation and decision to move to another country. The expatriate’s partner, as mentioned before, can present difficulties with fitting in the new surroundings and the child may experience behavioural problems at school or he / she may have learning disabilities that should be taken into consideration. Leskowich (2009) indicates that organisations should present ongoing training and effective practices towards expatriates’ families in order to avoid negative effect on expatriates’ willingness to stay in the new environment. This training should be implemented before the expatriate’s departure and should include his / her family. Tye and Chen (2005) claim that most organisations lack appropriate practices related to supporting the expatriate’s family adjustment in terms of pre-departure training. According to the survey published by Brookfield (2010), four-fifths of companies offer predeparture training for only some of the assignments developed for expatriates; 55% of this result are related to organisations providing pre-departure training for the whole family, while Thaiz Almeida Vieira 13214540 7 38% of organisations in the research consider including only the spouse or partner into their support preparation practices. While the expatriate’s partner / spouse experiences unstructured and limitedly supported circumstances in the new location, the expatriate goes through often organised job routines and working socialisation (Haslberger and Brewster, 2008). In addition, their school-age children may face nearly as structured routines as the expatriate parent due to the time they spend at school (usually all day), which may contribute to their smooth and efficient adjustment. Children might encounter difficulties regarding the new language, new friends as well as the new school itself (Kanno, 2000). However, children are considered more open to new information and they seem to learn faster from the new environment than their parents. This potential to learn and adjust may influence the parents’ adjustment and their willingness to stay in the foreign country. It is assumed that if structured routines are not provided in the new country, it is likely that the spouse / partner will face difficulties to adjust (McKenna, 2010). In regards to the quality and content of pre-departure training provided, Mendenhall and Stahl (2000) perceive potential failure in accounting and solving problems that may arise while the expatriate and his / her family are in the foreign country. Organisations can foresee limitations and issues when the expatriate relocate, however, each individual can present different degree of reactions to similar situations in the new climate. Thaiz Almeida Vieira 13214540 8 3.1 Human Resources Scope Human Resources concerns with the future of the expatriates in a foreign country should arise when the selection process starts (Anderson, 2005). Organisations have primarily taken into consideration the expatriates’ technical competence (Adler, 1981) when assessing potential candidates (Harvey and Novicevic, 2001), ignoring essential interpersonal traits of expatriates, which are critical to support regarding their family adjustment. Such interpersonal skills involve cultural empathy, adaptability, diplomacy, positive attitude, emotional stability and maturity. In Collings et al. (2011), a recent study introduced a series of Human Resource practices related to supporting expatriates. They have examined the UK Royal Mail Consulting guidelines on supporting practices for expatriates. These guidelines present a time frame and a step-by-step approach in order to provide appropriate assistance to both the expatriate and his / her family. Time frames start from ‘decision to go’, ‘six months before assignment’, ‘one week before leaving’, to ‘monthly while away’. The practices vary from potential impact on life and family (in the expatriate’s decision to go), inter-cultural training and spouse/family programs as well as setting up a mentor for them (under six months before assignment), emotional impacts (under one week before leaving) to career opportunities (Collins, 1996; Sievers, 1998) and mentoring (under monthly while away). In appendix A, these time frames are described along with perceived appropriate assistance. However, it is observed that family is not addressed as core influential for the expatriate adjustment due to the absence of specific practices related to their support. Furthermore, in order to minimise the risk of a premature return and prepare the expatriate and his / her family for the foreign country, Thomas and Lazarova (2006) mention the training Thaiz Almeida Vieira 13214540 9 combined with briefings and visits to the host location. Visits to the host location can provide an idea or anticipate perception of general adjustment. This means that the expatriate and his / her family are exposed to a first glance about the new environment, which can raise positive (or negative) response and influence on the expatriate’s decision to relocate (Haslberger, 2005). If this positive response from the family stays, it is likely that the expatriate will not return to the original country prematurely. Other authors suggest that organisations’ support practices should consider approaches that enable address different areas of adjustment in the new country so to avoid premature return. Ehnert and Brewster (2008) argue that pre-departure training should include factors for development, such as: tolerance for stress, emotional maturity, relational skills, communication skills and language. These factors can be developed with the help of the Human Resource team, mentors and appropriate co-workers, which are aligned with the expatriate’s process of relocation. Nevertheless, there are organisations that plan ahead negative reactions from expatriates and their families and are experienced regarding sending expatriates to other countries. These organisations can go past traditional pre-departure training and offer tools for the expatriate and his / her family while in the new country (Collings et al., 2011). Tools such as: mentoring, buddy systems on location or at home base (buddy systems are a tool of arranging people in pairs and encouraging them to gain mutual assistance) and job placement assistance for spouses or partners are practices used in these organisations, however, not much evidence of successful outcomes has been reported. In a quantitative study developed by GMAC (2006), 60 percent of expatriates’ partners / spouses were employed before they were relocated to another country and only 21 percent had the chance to find a placement abroad. Thaiz Almeida Vieira 13214540 10 A perspective given by some organisations regarding support and coaching goes beyond psychological and subjective assistance. When the expatriate and his / her family are already in the foreign country, practical support reveals more appropriate. This involves housing, schooling, childcare and professional integration issues of the spouse / partner and social integration support (Collings et al. 2011). Specific examples of this practical support vary from intercultural courses, events, networking events –, which integrate the expatriate and his / her family into the new culture and country and encourage them to find new friends. Haslberger and Brewster (2008) consider important the supportive approach coming from organisations but they discuss at what extent organisations should support expatriates and their families. They refer to psychological and practical support practices but question if they are appropriate enough in terms of relevance. Organisations might give too much irrelevant support, which can aggravate rather than extenuate problems faced by expatriates and their family while abroad. For instance, some partners might find the practice of networking events a shallow way into building new network, which might be forcing their interaction with others. They might prefer meeting others by chance and getting to know them gradually. 3.2 Literature issues The literature has explored some of the reasons related to partner’s and child’s adjustment in regards to expatriates premature return. The concern which is not listed and that it can be of great value is the degree of importance of each of these reasons and how the family copes with them individually. In the literature, different tools of prevention (i.e. pre-departure training) and assistance (i.e. mentoring) are addressed by organisations in order to ensure that the expatriate and his/her family will adjust in the new country until the assignment completion. Also, there is no indication of how these tools can support the expatriate and his/her family, that is, family members’ concerns are not specifically addressed to each of Thaiz Almeida Vieira 13214540 11 these support tools, which can cause difficulties in accessing the tools and consequently increasing the issues. These reasons and aspects were built based on previous extended research on expatriates’ failure to complete their assignments. Thaiz Almeida Vieira 13214540 12 4.0 Methodology The methodology approach displayed in this session is not equivalent to the methodology presented in the three previous studies on expatriates’ premature return. The Global Relocation Survey developed at GMAC (2006), the Brookfield Survey (2010) and the research in Collings et al. (2011) introduced quantitative research in the form of a survey methodology in order to relate main expatriate’s family concerns to organisations’ practices. However, they do not provide in-depth information regarding the family’s adjustment process from the family’s perspective. In addition, they focus on preventive psychological and practical support practices rather than the actual fortunate or unfortunate events experienced by the expatriate’s family and what type of support practices can prevent or minimise them. For instance, mentoring support is displayed (Appendix A) in a context of monthly while away but it is not clear in which circumstances family members can seek this support, what types of issues family members should raise and to whom – this uncertainty could cause embarrassment to them and consequently potentiate the issues in the long run. The research and guidelines developed in Collings et al. (2011) will serve as a direction for this research in terms of preventive practical approaches adopted by organisations in general. Based on how the family experiences these issues from their perspectives, a specific and more suitable methodology was applied and described below. 4.1 Description of methodology For the scope and explorative nature of this report, the use of qualitative research has been adopted. The reason lies in the character of the situation to be investigated, which involves people as a family entity, where the crossover effect may be presented affecting the family’s behaviour and causing reactions towards a new environment. It is acknowledged that qualitative methods are appropriate for social studies and give the researcher the opportunity and ability to engage in complex findings, which involve reflection, thoughts and Thaiz Almeida Vieira 13214540 13 understanding of the subject (Jensen, 2002). Therefore, this dissertation focuses on in-depth exploration of family concerns before and while they live temporarily in a foreign country with attention to the expatriate’s spouse / partner and children. This paper links these concerns with the influence they have in the expatriate’s family, resulting in his/her premature return. 4.2 Justification of Method Employed The expatriate’s spouse / partner participated in a combination of unstructured and semistructured interviews in order to enable explorative perspectives about challenges faced by them and during the period they have accompanied the expatriate. Interviews are considered appropriate in social research due to the range of points of view, perspectives, reflections and the use of aide-mémoire provided by the interviewees. Berger (2000) explains that no other method allows the researcher to gather a variety of primary data on thoughts, opinions, attitudes and motivations. According to Bryman (2001), unstructured interviews can take the shape of a conversation between individuals and tend to be broad and sometimes lose the focus of research. For this reason, semi-structured interviews were combined with unstructured interviews so to organise the topics maintaining flexibility but keeping the interview focused on the predetermined topic. Berger (2000) also points out some of the limitations of using interviews as a data source: the respondent has the power to choose the information the interviewer wants to hear, can lack accurate information, can avoid telling the truth or cannot remember the facts, only relying on memory. Some of the challenges of being in a foreign country may be forgotten (if the interviewee only relies on memory during the interview) due to new overpowering challenges or simply Thaiz Almeida Vieira 13214540 14 because these challenges have been overcome. If challenges have been overcome, respondents might treat them as unimportant or irrelevant for the interview. Details about these challenges are expected in the interviews, such as description of how the respondent coped with them and how he/she got support from others (family members and/or the organisation). The challenges or issues identified by the family members can have an impact on the premature return of the expatriate (even if it was only a suggestion to return) and can demonstrate levels of frustration if not dealt with and overcome. It is deemed important to consider that each respondent will have their own view of how these issues are likely to bring frustration to their daily routines and because the respondents may present different backgrounds, they can classify the seriousness of these issues based on their own life experience (or they can compare their lives to others’), values and notion of quality of life. 4.3 The Interview Outline Due to interviewees’ locations being in different parts of the globe, the unstructured / semistructured interviews were conducted via telephone and each of them lasted one and a half hour in average. This time was considered necessary in order to build trust with the respondent so she could feel comfortable with developing their responses in detail. The duration of the interview was communicated in advance as well as the confidentiality of the respondents’ identities, which they agreed with. It is argued that telephone interviews can suit research in cases when face-to-face interviews are too costly, but the negatives can include the inability to observe the interviewees’ body language. Body language can translate interviewees’ feeling of discomfort or confusion, which could contribute to the amount of limited or irrelevant answers and provide inefficient data analysis (Bryman and Bell, 2011). Thaiz Almeida Vieira 13214540 15 The interview questions followed a pattern of sequence and thought (linking to previous theoretical and research contexts), including: 1 – The Expatriate selection process – considering family participation or not, how the selection process was carried out; 2 – The Expatriate’s family preparation – pre-departure training and other concerns (either of organisational or family level) the family might have brought into the subject; 3 – The Expatriate’s family in the host country – this is related to the actual issues experienced in the new environment and the availability of mentoring support. In the available literature presented, some of the challenges are outlined in a comprehensive contextual approach, however, it fails to assess concerns from the family’s point of view, giving more importance to organisations’ notion of what is fundamental to the expatriate’s family foreseen adjustment. 4.4 Selection of Respondents Due to time constraints, a small sample of three expatriates’ families was collected. By expatriate’s family, it is denoted a male expatriate and his spouse / partner (female), with or without their child. This dissertation is assumed to deliver some validity because the three respondents present different backgrounds and at the human level, their adjustment is necessary so the expatriates will not return home early, which allows reflexivity, i.e. it allows self-awareness in terms of negative effects the research can suffer due to my own potential biases. On the other hand, a greater number of respondents in extended fieldwork could deliver higher validity because of their own considerations of how issues can affect them and the Thaiz Almeida Vieira 13214540 16 presumed lack of remembrance of facts in details; i.e. each respondent can compose a series of different events, which other respondents might have forgotten or considered unimportant. The families were selected through a range of criteria at first and narrowed down to five relevant characteristics later, as follows: 1- Each family is composed of one expatriate (male) and a spouse / partner (female), with or without a child accompanying them; 2- One member of the family is a traditional expatriate who has been accompanied by his family to a foreign country; 3- The family is of Brazilian background (this criterion allows better analysis of a homogeneous group); 4- The expatriate was sent to a foreign country for a minimum period of six months to a maximum period of five years; 5- The family members have suggested an early return. This does not mean that they have returned but that there were occasions they suggested returning to their home country for any reason. In order to meet the above criteria, a pre semi-structured interview was executed to enable categorising potential participants. Eight potential participants were interviewed via telephone, being all from Brazil, accompanying their husbands or partners who are employed by a multinational corporation. The exact five relevant characteristics were mentioned to the eight expatriates as well as the total confidentiality about their identities or their organisations’ identities. After a period of about one week, the response from the families about their availability to be interviewed was delivered. Thaiz Almeida Vieira 13214540 17 The selection discarded participants for different reasons: 1- Two participants were in the foreign country for more than five years; 2- One participant and his family had lived in the foreign country previously for two years; 3- One participant did not relocate with his family but alone; 4- One participant did not want to expose his family to interviews. 4.5 Analysis of data The data collected through telephone interviews were recorded with the authorisation of the interviewees and transcribed in order to enable full access to the information whenever necessary. Interview transcripts were analysed using narrative approach (Ezzy, 2002) in order to explore as much detailed information as possible about the spouses / partners concerns based on the existing theory. Due to this life changing event, i.e. relocating to another country, respondents had the opportunity to tell the story of the whole process of relocation and consequently, giving their point of view of the events. The small sample of three respondents permits relevant association to their social reality and gives the analysis of data a broader chance to explore different points of view. Although qualitative analysis generally involves great amount of respondents and thus the data to be analysed, this research proposes finding out detailed information of how the issues were presented to each respondent, taking into consideration their own experiences. Thaiz Almeida Vieira 13214540 18 5.0 Findings and Analysis In order to maintain a credible structure and insight of the analysis, the narrative analysis will be used in combination with comparison perspective, bearing in mind the supportive approaches demonstrated in the guidelines (Appendix A) of Collings et al. (2011). As the sample will contain three respondents’ stories and points of view and they will be the focus data, there may be gaps in the outcomes provided since the theory shows that content analyses is most valuable if they demonstrate a comparative outlook from a considerable number of sources (Berger, 2000). The interpretive indexing displayed below will help accommodate the data collected in a consistent way, however, it can assess a too broad amount of interpretations and a mix of different concepts the respondents might provide. For this reason, subheadings will be limited to the pattern developed to structure the interview (Mason, 2006). Reading Guidelines The interview pattern described in the previous chapter will serve as a guide to the description of the findings and the analysis. It is important to emphasise how this pattern will assist with the aim of this research, which consists of assessing the issues of the family that can influence the expatriate’s premature return. Respondents will be referred as R1 (Respondent 1), R2 (Respondent 2) and R3 (Respondent 3) and their respective countries of relocation as well as their family characteristics will be displayed in Appendix B. Pauses in their speech are indicated as (...). They will be answering questions related to: (1) The expatriate selection process, where the respondent will reflect on whether the expatriate communicated to her how the selection process was promoted, her participation in the decision-making and in which extent she felt included in the selection process. As Thaiz Almeida Vieira 13214540 19 explored in the literature, the participation in the early decision-making process can build confidence in the family, providing foundations that will allow acceptance and willingness in moving abroad and are likely to support the expatriate in the decision to stay in the new country; (2) The expatriate’s family preparation: according to the literature available, after the expatriate moves to the host country with his family, their premature return will be related to poor pre-training in the home country and how the family is aided before their departure until / during their stay in the new country. It is said that most premature returns are associated with the lack of information about the new country and how the family can deal with new experiences, lack of language skills and the absence of mentoring. (3) The expatriate’s family in the host country: this section represents some consequential effect reflecting on the lack of early support and mentoring. Also, the respondents will be able to detail issues they faced during their relocation, which contributed to temporary (or definite) disinterest in staying in the new country. Issues can vary inter alia in terms of availability of similar aspects to the original country (aspects that give the feeling of ‘home’), distress, loneliness, daily routines and false or high expectations. 5.1 The Expatriate selection process From the three interviews, the first relevant information gathered was related to the spouses being included in the selection process during the decision-making. Their general perceptions tended to assume that the organisations their partners work at did not include them directly (the respondents) in the selection process. They assumed that the organisations were interested in the expatriates’ technical skills and that the expatriates themselves had the role to communicate their concerns and decisions at home. Thaiz Almeida Vieira 13214540 20 R1 and her husband have no children. She explains that her husband spoke to her about the selection process and because he had already been to the new country (Sweden) three times, he could propose a number of conditions that should be met by the organisation so the family would accept the offer. R1 says: ‘My husband is not an easy person (...). His conditions weren’t the easiest but he wanted the best for us and he knew (sorry for the lack of modesty) that they needed him because he is very good in what he does – for example, when there was a problem in Sweden, he’d solve it with just one call from Brazil. The conditions you mean? Humm... Among other things, he wanted the company to provide containers for our stuff and send them to Stockholm, he wanted a good flat for us to live and feel as if we were home, a private Swedish course for both of me, he wanted them to give me tips of how to find a job. Apart from that, I wasn’t part of the selection process. They decided they wanted my husband to go and they only knew that I was going to move with him. I don’t really think they would call me and ask me if I was prepared or something like that but my husband was very sensitive about what I would need there and showed them the conditions’. The proposed conditions seem to indicate that R1 received information about the job and the selection through her expatriate husband and consequently they were able to decide on what was necessary for them to live in the new country. R2 was never consulted by the organisation about her willingness to relocate with her husband, however while her husband was going through the selection process, she helped him decide whether to relocate because she was overloaded with work in Brazil and thought this would be a good opportunity to try something new. She explained: ‘My life was very hectic in Brazil because of my work – it took me two hours a day to get to work and Thaiz Almeida Vieira 13214540 21 two hours to get home – and I’ve always wanted to move somewhere I didn’t need to worry about violence. I wanted to give a better life to my daughter too – she was only two years old at the time and has always been my priority. When my husband told me about the offer, I immediately started looking for work in my field in Amsterdam. I found a job before my husband had accepted the offer! I didn’t receive much information about his job but I was more than ready to try something new. (...) I can say that I was more determined to move to Amsterdam than my husband.’ R3 understands that the involvement in the selection process she underwent was associated with the type of information her husband provided at home. By receiving information through him about the selection process, it was her opportunity to give him her opinion, support and advice. R3 describes the situation: ‘(...) so I wanted to give my opinion about his career and I asked him about details of the job, what type of benefits he and we as a family would receive. His boss only spoke to me about the relocation eventually when we were at a company function. I felt involved because every step of what was discussed at work with my husband’s boss, he’d tell me and I think that my excitement and confidence made him feel ready to accept the offer. (...) I think that he only accepted the offer because I was supporting him.’ In the literature, Takeuchi et al. (2002) relate the involvement with spouses / partners in the selection process to the expatriate’s successful stay in the new country. They point out that organisations should involve the spouses/partners in the selection process but they do not specify how this involvement should be put into practice. Anderson (2006) suggests that Human Resource departments should be aware of this involvement and should engage both expatriate and his spouse / partner in the selection process. The extent in which the expatriates’ wives felt involved seems to differ in how much information they had access to through their husbands. Thaiz Almeida Vieira 13214540 22 5.2 The Expatriate’s family preparation In this section of the interview, respondents seemed more comfortable with the theme, which favoured the application of unstructured questions. Two of the respondents (R1 and R2) revealed that their respective husbands’ organisations did not offer them any considerable predeparture training. However, they mentioned that the organisations had sent their husbands to the new country before, which it can imply that the organisations had some concern with their adjustment. In the interview, R1 clarifies: ‘(...) my husband used to contact the company’s headquarter in Sweden and he actually visited the country three times before. I think that this was some kind of training they gave to him but it took about one year for them to make the offer. Hmm my training? There was no training for me but I got all the information from my husband. Of course, I had to look for more information on the internet and my husband was also interested in knowing more about the country. The company didn’t provide anything apart from the benefits they said we’d have while we were in Sweden and the removals of our stuff from Brazil. (...) They gave us six months to relocate. Maybe if I didn’t have the information my husband gave me about Sweden when he visited the country, it’d have been more difficult for me to live there. (...) One of the things he told me at the time was that everything was really expensive so things I was used to in Brazil, like doing my nails every week or eating a nice piece of steak at least three times a week would have to be less frequent. I was aware of some of the things but I was open to experience new things.’ R2 stresses her experience during the interview: ‘I’m an academic so I think I had some good geographic and historic idea of the Netherlands and in the case, Amsterdam. I didn’t receive formal training but I think the three weeks my husband spent in Amsterdam during the winter was for him to have a glance of how his job would be like and when he came back he transferred the information to me. (...) Maybe the company should’ve given us more attention because our daughter was only two years old and I think that information about schools Thaiz Almeida Vieira 13214540 23 would’ve been great. (...) What I knew was that the public schools were good. I was a little worried about my daughter in Amsterdam – but we’re positive that everything would go fine once we’re there. I found a job at a hospital there before I arrived as I said and I was always wondering what to do with my daughter alone at that age in childcare – it broke my heart every time I thought about it. Ah My husband told me that his work in Amsterdam was not as intense as in Brazil and that it seems like people appreciated his skills better there than in Brazil – my husband doesn’t have a bachelor, he’s a technician and people don’t appreciate it much in Brazil, i.e. they only give importance to titles. This made me more confident and the company said his income would be above the average in the Netherlands so it’s good news. I had the feeling that he’d be treated well in Amsterdam. (...) The company said they’d deal with the visas, flight tickets, hotel once we got there for a month and they’d help us with the deposit for a flat.’ Tye and Chen (2005) argue that most organisations lack appropriate practices in their Human Resources departments related to the support of the expatriate’s family in terms of predeparture training. On the other hand, four-fifths of the companies that participated in a survey (Brookfield, 2010) offer pre-departure. As opposed to R1 and R2, R3 describes her experience with pre-departure training, before she relocated to Spain with her husband. ‘I don’t think I’d have come to Spain if my husband’s company didn’t show they cared about my wellbeing. The first thing I heard is that I’d have to learn Spanish because even if it’s similar to Portuguese, I’d need to learn it if I wanted to find a job – they don’t speak good English in Spain. They provided some kind of introductory Spanish course – Spanish for beginners. I’m lucky I did it because I thought it’d be easy to learn Spanish but some words have a totally different meaning to what I learned in Portuguese. They gave us a couple of brochures: one of them was a Barcelona guide and the other one was about living in Spain. I think that the company wrote these brochures but I’m not sure. They also told me that in Barcelona we’d be introduced to a group of expatriates who met up socially, if we wanted. (...) We also met a couple who’d just come back from a three year contract in Spain and we (my husband and I) tried to ask them as much as we could about their experience. I think this was something that the company did for us.’ Thaiz Almeida Vieira 13214540 24 Among other relevant information, the respondents presented their personal concerns and expectations about what they would experience in the new country. Ehnert and Brewster (2008) claim that pre-departure training should involve factors for development, such as tolerance for stress, emotional maturity, language and relational skills. By assessing the respondents’ personal concerns and expectations, it can be feasible to relate the pre-departure training mentioned above to the degree of development the respondents could have had access to. That is, the pre-concerns the respondents had before their departure could have been minimised with pre-departure training, avoiding potential future premature return. R1 defines her pre-departure expectations: ‘(...) I was very curious about Stockholm. I was just worried about the language because I had never heard it before. I tried to lower my expectations because I knew in the beginning I’d see the sun very occasionally (...) I wouldn’t speak to other people but to my husband until I could speak the language. Ah I wanted to find a job too but how I’d have to depend on my husband for most things – this was not good even if he said that I didn’t have to worry about it (...) I worried because I always worked in Brazil and had my own income.’ R2 associated her personal concerns with what would implicate their daughter’s adjustment, rather than her own adjustment: ‘I was in part confident that I could learn Dutch fast because I think I’m a fast learner and I really wanted to be independent, although I could speak English. (...) While I had to be at work, my daughter would be in childcare, so I wanted to speak to the people there and know how my daughter was coping with these changes – it was the first time he’d be apart from us. The thought of leaving her with those people by herself without knowing the language was sooo scary.’ Thaiz Almeida Vieira 13214540 25 As pre-departure concerns, Bhaskar-Shrinivas et al. (2005) understand that schooling, socioeconomic situation, networks, friends, availability of good and job as well as shopping facilities have great impact on the family. R3 did not mention the same types of concerns R1 and R2 explained in their interview. Instead she stressed that she would miss her friends, as follows: ‘We’re saying good-bye to family and friends already and I was scared that it’d be hard to make new friends – and to leave my friends back in Brazil. I’m more attached to my friends than to my family and to leave them it was very hard. (...) If I could ask the company to do something for me, I think I’d have asked for some kind of contacts with other Brazilians in similar situation or I’d have asked them for flight tickets for my friends. It sounds childish but I knew I’d miss them very much’. The pre-departure training can serve to reduce discrepancies between concerns the expatriates’ spouses/partners might have before their departure and the ones they face while they are in the new country – the concerns can be the same as before or new to them, according to what they experience in their daily lives. The expatriates’ spouses/partners’ adjustment could be foreseen from this point where they exposed their uncertainties. From the information gathered in this section, it will be possible to compare expectations and fears they had before to what they experienced when they arrived and lived in the new country. 5.3 The Expatriate’s family in the host country Even if the organisations and the Human Resource departments provide pre-defined assistance to expatriates’ spouses/partners before their relocation, each individual will have different reactions to similar situations (Mendenhall and Stahl, 2000). When R1 arrived in Stockholm (Sweden), she had access to brochures, private Swedish course, information about how / where to find jobs and telephone numbers in case of Thaiz Almeida Vieira 13214540 26 emergency. What she tells can picture a situation where the spouse has the information about where to look for jobs but has no luck because she says she lacks sufficient language skills. According to the literature, if the organisation provides a course it can minimise the expatriate’s spouse’s negative impact. In her case, the course was not enough to improve her ability to find a suitable job and attenuate her frustration. She elaborates: ‘Everything was sooo empty when I arrived. I thought to myself ‘where has everyone gone?’ (...) I was used to the chaos in Sao Paulo (Brazil) that even at 1 am I’d see people chatting on the streets. It was winter in Stockholm. (...) I can speak Swedish now after four years here but it isn’t enough to find a job. I’m still struggling even after the assistance I got from the company. (...) It’s frustrating to send CVs and expect an interview that never comes to my inbox. Then I think ‘Am I going to feel productive again?’ or ‘Will they ever give me a chance to work again?’ (...) I’ve thought about studying something more technical – just like my husband – but when I see how people work at his company, I can feel this type of job is just not for me. (...) Then I had to use my husband’s bank account, his card and although I’m not a shopaholic, I still call him to ask if what I’m buying is too expensive – in the beginning it felt like a crisis in my life but after a while I earned some money editing videos and now I’m more used to using his money. But still it doesn’t feel right (...)’ Before R2 went to Amsterdam (The Netherlands), she lowered her expectations in order to avoid potential frustrations. She had a job awaiting her arrival in Amsterdam when she relocated with her husband and daughter and she thought that her life would take a new path, more organised and she would be able to develop her career in the new country. Parts of her interview were comprised below to demonstrate how the level of expectations as well as reactions can vary from person to person: ‘We arrived and I had one week before I started at the new job so I went to the childcare with my daughter and she cried so much when I left I couldn’t leave her there. I stayed there with her every day of the week for at least two hours just to see if she’d calm down. (...) I ended up starting at the new job one Thaiz Almeida Vieira 13214540 27 month later. I knew my boss wouldn’t like it but it was my daughter there. I felt very bad even after this one month so I quit my job because I was feeling ill. (...). After about three or four months I saw that my daughter was happier, she wouldn’t cry when I left her in the childcare and she had made one friend. After seven months here she could speak both Portuguese and Dutch – now she teaches me how to pronounce some words properly. I’ve been here for three years and I must admit I thought it’s going to be easier than this. The language (Dutch) is gradually improving but I can’t have a serious conversation yet. (...) Ah something that the organisation didn’t mention is that we had to pay months in advance and this was such a big cut off on our income! I wish they had given us more practical information.’ When the relocation is concluded, organisations tend to offer job placement assistance, buddy systems, networking and mentoring (Collings et al., 2011), which can contribute to the expatriate’s spouse/partner’s adjustment. In the interviews, the respondents – without exception – had access to social meetings where other expatriates’ spouses could share their opinions and experiences. R1 and R2 said they expected to be introduced to these types of meetings but they had to look for them by themselves, whereas R3 had been informed about regular events in the company where she could meet other expatriates’ spouses. R3 showed a negative reaction towards these meetings with expatriates’ spouses/partners: ‘In the beginning the idea sounded good but after the second meeting I couldn’t understand why those ladies had to complain about everything. I thought it’s a social event and we’re there to exchange experiences but it sounded like we’re there to say bad things about the place and the people. In the third invitation, I decided to go somewhere else and I only see those people very occasionally. I just thought I was there to add something to my life, not to complain – if I was there to complain, I think I’d just go back to Brazil because we do have a lot to complain about it’. The expatriate’s spouse / partner’s adjustment will depend on how expectations before their departure and during their stay in the new country are handled. Also, what is experienced in this new environment has an important impact on adjustment. Respondents demonstrate that Thaiz Almeida Vieira 13214540 28 uncertainties and doubts about continuing in the place can arise for different reasons. Some of the reasons were not directly related to previous knowledge about the country or to the presence of pre-departure training. R1 has been in Stockholm for four years and has developed relationships with other expatriates’ wives she attributes as a family: ‘We’ve become a family here and I think they helped me adjust here. I’d say that after one month I was feeling more confident with being in Stockholm (...) Sometimes I really miss my family back in Brazil and a couple of years ago my dad had a stroke. So I thought about going back because I wasn’t with my family during hard times, to comfort them. It really hit me to think that my parents were getting older and I wasn’t there, I was living my life. I spoke to my husband about it, he understood me and said that we could go back anytime. After a while (...) after a few weeks, we had a serious conversation and decided that it’s our life and we should stay even if sometimes it’s hard – I don’t even have a formal job yet.’ R2 has been in Amsterdam for about three years and she is concerned with her stability: ‘I’ve been here for all this time and I can say that I was more comfortable with the system, the language and the people after about a year. (...) Many things happened during this first year, I got ill – I was feeling burnt out with all the changes, my daughter’s adaptation and the job here. When I felt better I looked for a career coach and I decided to change my career completely, do something different. (...) I’ve never thought about going back to Brazil but now the government is stricter about immigrants and if you can’t speak the language properly it’s even harder to get your visa extended. My husband and I think that If it gets too complicated to stay here, it’ll be better to move back to Brazil. I wouldn’t like it though but it’s beyond my power’. R3 has been in Barcelona for 2.5 years and she discussed her thoughts about considering going back home: Thaiz Almeida Vieira 13214540 29 ‘I like Barcelona and I’ve been enjoying their life style a lot. (...) I never had the intention to stay in Barcelona all my life so I plan to go back to Brazil in a year and sometimes I really want to go back. It’s not because I don’t like it here but I really miss my friends (...) and I miss the food from Brazil too. I go to Brazil twice a year, I eat my family’s food and I have to bring back a bag with the food we have there. (...) I bring coffee too! I tell my husband that I can’t wait till his contract is finished – and I hope he won’t extend it – and we can go back. I don’t think he likes when I say this but I don’t know if he extended his contract I’d stay longer. (...) I avoid telling him that I’m not completely happy here because I know it’d interfere in his job.’ Thaiz Almeida Vieira 13214540 30 6.0 Discussion In this section I will provide a discussion connecting the results obtained from the data collected and analysis with previous literature and possible implications and limitations of this research. Recommendations to future research ideas will be included whenever appropriate. 6.1 The Expatriate selection process Based on the findings described in the previous section, I would argue that organisations do not include expatriates’ wives in the selection process as suggested by Takeuchi et al. (2002), where the involvement of expatriates’ spouses / partners in the selection process is considered important for the expatriates’ acceptance and willing to relocate. The respondents said that their husbands had the role to communicate what was happening in the selection process at home giving the wives the opportunity to demonstrate their opinion. The information the expatriates provided to their wives were based on their perspectives, which can mean that they could have accidently omitted details that were important to their wives. Also, when I say that organisations do not include expatriates’ wives in the selection process, this is based on the respondents’ perceptions. In addition, it is important to note that organisations might prefer avoiding interference in the communication between expatriates and their wives. For instance, R1’s and R2’s husbands have visited the host countries before and could pass on more realistic and accurate information to their wives than the organisations. As in Thomas and Lazarova (2006), visits and briefings provided by the organisation can anticipate perceptions of general adjustment. The implication of my findings regards to how accurate and sensitive the selection process information was passed from organisations to the expatriates and then forwarded to the wives. I would suggest that for this part of data collection, it would be more appropriate to gather Thaiz Almeida Vieira 13214540 31 information directly from organisations and, if they do not include spouses in the selection process, the expatriates should be the next source. 6.2 The Expatriate’s family preparation In consideration of the results on pre-departure training availability and the concerns the wives had before their departure, I would suggest that most organisations lack appropriate practices in Human Resource departments regarding support to expatriates’ family in terms of pre-departure training. This is also stressed in Tye and Chen’s (2005) article. Organisations do present one or two practices to reduce poor adjustment but the guidelines introduced by Collings et al (2011) are not similar to what the organisations in this research have provided. Perhaps, the guidelines have been proposed as the ideal practices but it can be costly for the organisations to develop such systematic steps (Appendix A). According to R1 and R2, the information provided was based on their husbands’ single experiences. It is important to say that their husbands spent a limited amount of time in the host countries and most of this time they were either working or sightseeing. With reference to the whole family relocation, this inference cannot be considered reasonable and substantial information. Again, because of their husbands, their perception of the host country had a potential for bias. R1 and R2 feared the language (perhaps because their husbands thought it was difficult to learn) and the weather (they might prefer tropical weather). The danger of such biased information can provoke different opinions about the host country and they might be divergent, which can contribute to their early return. R2 received pre-departure practical support for her child (childcare) and in terms of visa and other documents. R3 also received practical support and her concerns involved psychological aspects, i.e. she would miss her Thaiz Almeida Vieira 13214540 32 friends. In order to have positive adjustment, Haslberger and Brewster (2008) claim that both psychological and practical support should be combined. In the Brookfield (2010) research, four-fifths of the organisations who participated in the survey offer pre-departure training practices. I would suggest that in future research, these practices were listed and compared so to have a clear idea of what organisations offer. 6.3 The Expatriate’s family in the host country The findings showed somewhat different results than I had predicted in the light of the literature. For instance, R3 seemed to have received basic but more pre-departure support than the other respondents. However, she has been planning to go back to Brazil. Her concern is with her emotional aspects towards friends. Harvey and Novicevic (2001) perceive that development features, such as emotional stability and maturity and language skills are aligned to the family willingness to stay in the new country. The concerns presented by R1 and R2 had another nature and were related to practical feasibility. R2 is concerned with the government’s anti-immigration policies in the Netherlands – this is a concern beyond her control and it has been raising her motivation to move back to Brazil. It seems difficult to foresee issues before relocation as they are likely to appear with time. Also, each individual will have different reactions to similar situations (Mendenhall and Stahl, 2000) and for this reason, ongoing psychological and practical training and mentoring should be offered to the expatriate’s family. Future studies could try to find out how organisations can offer better mentoring systems as well as psychological and practical training in the host country. Thaiz Almeida Vieira 13214540 33 7.0 Conclusion This dissertation looked at a range of practical information, issues and experiences from the point of view of the expatriates’ spouses / partners. Their personal views were examined from their husbands’ selection process to relocate, passing through pre-departure training and expectations and finally outlining their experiences in the host country. In the literature, expatriates’ spouses / partners and children are deemed to have great negative impact on their premature return. Therefore, the perspective of spouses / partners about expectations, issues and what these issues can imply in their lives was assessed. Also, the literature identifies Human Resource department practices in regards to supporting the expatriates’ families, i.e. how the organisation can contribute to their adjustment in the host country. The findings in this dissertation, however, suggest how the expatriates’ spouses / partners understand these support practices and their personal view of their process of adjustment. The support the expatriates’ spouses received was focused on their upcoming practical needs in the host country (such as language course, visa application support and job search). Psychological needs that could have been supported / developed by the organisation before their relocation (such as resilience, emotional stability and maturity, mentoring) were not part of their Human Resource department practices. It can be concluded that the expatriates’ spouses’ view of the issues they experience reflected on personal unforeseen challenges that arise with time, which should gain attention from the organisations’ Human Resource departments. Thaiz Almeida Vieira 13214540 34 Aspects indicating some level of limitation appear in this dissertation: In the literature review, studies do not only consider females as accompanying the expatriates. Results might have been different and perspectives described by respondents could have taken other direction if I had included males in the spouse / partner category; The lifestyle the respondents had in Brazil is not observed – the country presents large differences in income per person. If their lives in Brazil did not offer improvements they would be likely to want to live in another country with better life conditions; The interview was conducted in Portuguese and translated later into English. Interpretations and idiomatic expressions can have slightly changed the real meaning of the words; Adjustment was defined in the expatriates’ wives points of view and it can vary from person to person. For R2, her adjustment was implied in her daughter’s adjustment; therefore, she stressed the need support related to her child wellbeing. Despite the presented conclusive remarks, this dissertation indicates open-ended investigation as it revealed other gaps between what organisations do to avoid expatriates’ premature return and what is necessary or appropriate depending on the expatriates’ family’s needs. Word count: 9938. Thaiz Almeida Vieira 13214540 35 8.0 References Adler, N.J., (1981). Re-entry: managing cross-cultural transitions. Group and Organisational Studies. 6 (3): 341-356 [online] Available from: SAGE Journals <http://gom.sagepub.com> [Accessed 15 October 2011]. Anderson, B.A., (2005). Expatriate selection: good management or good luck? 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Thaiz Almeida Vieira 13214540 41 9.0 Appendices 9.1 Appendix A Guidelines on Expatriates' Support Transition Point Support Practices Decision to go Weigh up possible risks and benefits for future career options Consider the potential impact on life and family What happens if I do / do not take the assignment Six months before assignment Equip the individual with career resilience and the ability to self-manage their career and transitions Inter-cultural training Spouse / family programs Language and communications Set up a mentor for them Clarify medium and long term personal goals One week before leaving Deal with the emotional impact of the imminent change Monthly while away Regular updates in both directions to maintain business and organisational knowledge, including career opportunities Mentoring support Thaiz Almeida Vieira 13214540 42 9.2 Appendix B Respondents Characteristics Characteristics Respondent 1 (R1) Respondent 2 (R2) Respondent 3 (R3) Country of Origin Brazil Brazil Brazil Country of Relocation Sweden The Netherlands Spain Time in the new country 4 years 3 years 2.5 years Family Structure No children 5 year old child No children Worked before relocating? Yes Yes No Age 34 36 27 Still living in the host country? Yes Yes Yes Thaiz Almeida Vieira 13214540 43