MARCH 25, 2021
ONLINE RESERVATION SYSTEM
HEMN RAFIQ & HUNER BAKHTYAR
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Abstract
Nowadays online reserving necessity becomes one of the needs for any person
that wants to book anything, the online reservation system is one of the most
important fields that make easiest for booking any requirement.
The Online Booking System application is designed for booking tables in
restaurants, rooms in hotels, and car rental. The main aim of this application is to
reserve most easily. Any managers can add or update their product and the
customers can see any tables, rooms, and cars that available in this application.
Therefore, the Online Booking System was developed using the IOS and Androidbased platforms. To develop this application Xamarin C# was used as the main
programming language, Firebase as the backend to store the data, and XML for
user interface design.
Keywords: Online Reservation System, reservation, ios, android, mobile
application
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Table of Contents
Introduction .................................................................................................................................................. 5
1.1 Description of the proposed project and its content ......................................................................... 5
1.2 Aims and objective of the project ....................................................................................................... 5
1.3 Outline................................................................................................................................................. 6
Literature review .......................................................................................................................................... 6
2.1 Role of Reservation System in the industry ............................................................................................ 8
Methodology ................................................................................................................................................ 9
3.1 Software Development Method ......................................................................................................... 9
3.1.2 Waterfall Model ............................................................................................................................... 9
3.1.3 Agile Model ...................................................................................................................................... 9
3.3 Requirement analyses........................................................................................................................... 10
3.3.1 Functional Requirements ........................................................................................................... 10
3.3.2 Non- Functional Requirements .................................................................................................. 10
Design ......................................................................................................................................................... 11
4.1 Database ........................................................................................................................................... 11
4.1.1 Tables ......................................................................................................................................... 11
4.1.2 ER Diagram ................................................................................................................................. 13
4.2 System ............................................................................................................................................... 14
4.2.1 Initial layout and design ............................................................................................................. 14
4.2.1.1 Main Page ............................................................................................................................... 14
4.2.1.2Hotel Page ................................................................................................................................ 15
4.2.1.3 Restaurant Page ...................................................................................................................... 16
4.2.1.4 Car Rental ................................................................................................................................ 17
4.2.1.5 Sign in and Register ................................................................................................................. 18
4.2.1.6 Admin Page and Register Product .......................................................................................... 19
4.2.1.7 delete product and update Product ....................................................................................... 20
4.2.2 Navigation chart ......................................................................................................................... 21
4.2.3 Use Case ..................................................................................................................................... 22
4.2.4 Sequence Diagram ..................................................................................................................... 23
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4.2.5 Class Diagram ............................................................................................................................. 26
4.3 Implementation ........................................................................Ошибка! Закладка не определена.
Reference .................................................................................................................................................... 28
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Acknowledgement
We would like to thank my supervisor, Mr. Ardalan Hussein, for the valuable
advice and support he has given us in the writing of this report and completing
this project. We would also like to thank any person that helps us to complete this
report and that gave any useful suggestions.
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Introduction
1.1 Description of the proposed project and its content
Online Reservation System is an application that is designed for android and ios
mobile operating system, which is run on smartphones, and tablets. This way of
reservation makes that no error occurs and the customer doesn’t need to come
and reserve it personally, this process can be done online.
Search for a set of research and papers in the field of the online reservation
system led to achieving the data for writing this report, after a lot of research this
application was created in a modern and different way.
The customers can see any cars, Tables, or rooms shared in the application before
sign in by the account (Google account) all information needed for the customer
will be available about each item, after sign in the customer can book any items
that available at this time. All the data that is needed for each item is stored in
the database and similarly for each customer that wants to book an item.
1.2 Aims and objective of the project
This project aims to make it easier for the customers to reserve the places or cars
they want, and to change it from manually telephoning or personally reserve it to
doing it online, the objectives are mentioned below:
 Provide customers with accurate information about what they want to
reserve.
 Allows people to reserve without any errors and without creating conflicts.
 Give freedom to the customer to book a room, table, or car rental anytime
they want.
 To make it easy for customers to make reservations.
 To fill as many rooms, tables, and cars as possible at a relatively higher rate.
 The efficiency in which customers can reserve.
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1.3 Outline
This application will be a good facility for people who want to book tables in
restaurants, rooms in hotels, and car rental. Which is easily and beautifully
designed to be available to customers.
Literature review
ONLINE HOTEL BOOKING SYSTEM the system that designed for electronically
driven that enable the user to booking hotel from any place in the world, the
main object in this project to payment securely and provide all information about
hotels and prices before they can reserve it (IWUOHA JOSEPH IKECHUKWU) [1].
ONLINE HOTEL RESERVATION AND MANAGEMENT SYSTEM FOR THE COLLEGE OF
INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT (CITHM) include
hotel online reservation and management system used System Development Life
Cycle and Microsoft Web Development as programming language, the main
object of this developed software is to student of CITHM to accustom them how
to operate and manage online hotel reservation system (Glenda A. Delizo,
Mischelle A. Esguerra) [2].
Restaurant Table Reservation System that enable costumer to reserve restaurant,
and involve reservation, order, and gallery, the main object is enable the manager
of restaurant to deal directly with the client (HafizaMahrukhShahzadi,
Ms.ShaziaRiaz, Ms.AmnaNisar) [3].
Restaurant Booking and Ordering System this system is support only android,
customers used this app for booking desired timing and table number, the main
aim is to provide ordering and reservation service to the client [4].
RESTAURANT TABLE ORDER MANAGEMENT APPLICATION this application
developed in android to keep everything related to restaurant or hotel as simple
as possible, this application helps the client to find free tables or place orders, the
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modules that are used in this project are customer registration, customer login
table and food order, the technology that are used to develop this project is
android studio, Jsp, php and SQLite [5].
Prof V. B. Dhore, Surabhi Thaka, Prajakta Kulkarni, Rasika Thorat[2014] discussed
about rapid increase in the use of mobile phones for booking table and ordering
food “Digital Table Booking and Food Ordering System Using Android Application”
they said the goal of project first is to design and implement to ordering food and
book table before visiting to a restaurant also pay money, second enables the
staff to view orders, the platform that the system used is android[6].
L. Sriram Narayanan, A. Subhashree, P. Vaanishri, R. Akiladevi[2020] one of the
newest project is about car rental “Car Rental Application using Mobile
Application Development” this project include safety of both the renter and
renters automobile, in this system the user selects the date ensure the
trustworthy between both parties, when a user enters his information it will be
verified with a database, this system support both platform (Android and IOS) [7].
Rismon John1, Nor Azizah Ali ‘s project is “CAR RENTAL MOBILE APPLICATION IN
UNIVERSITI TEKNOLOGI MALAYSIA” is about car rental service the main aim of this
application is create to the students or people that do not have their own vehicle,
the customer can see any car or service that provided in this application and also
give feedback, and the car rental company can share own car or service in this
application the main programming language used in this system are JavaScript,
HTML, and CSS (for Android-based platform) [8].
Joydeep Sarkar, Yadnesh Khode, Shubham Jadhav, Prof. Akshata Laddha4 they
said users still need more relief system that helping them to select vehicle to be
rent, the customer can rent any vehicle that provide in the system, all process can
be done through online, this system enables all car rental companies based on
security level to view or search user information in the database based on
identification , this application support only android platform ” Car Rental System
for Maharashtra (Android app)” [9].
The project of Acheampong Samuel is “Design and Implement An Online
Restaurant Reservation System” the main goal of project is to implement and
design an online restaurant reservation system that enable the user to ordering
foo and booking tables, a successful implementation of Relationship Marketing by
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winning confidence and loyalty of customers, developing customer-centric
processes, customer information and knowledge generation capabilities, and
selecting and implementing technology solutions using employee
empowerment[10].
2.1 Role of Reservation System in the industry
As years goes by every industry will develop and try to outdo what is in the
market.
As we are living in a society that’s most of its news come from media and
internet, we can say that one of the ways that the industry goes forward with is
media and internet.
In Kurdistan, as of now we can say that 90% of the reservations are done
manually, in which customer must go there themselves to reserve or make phone
call.
As for this project what we have is a way in which customer can reserve in the
simplest and easiest way possible.
They can complete the reservation quickly, efficiently from the comfort of their
own office or living room.
Some of the benefits of this project are:  Less work for front office.
 Reduced chances of losing a reservation
 Easily can gather data
Some disadvantages of this project are:  Need of internet access.
 Need to be ready for a stream of new customers.
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Methodology
3.1 Software Development Method
There are numerous ways in which to organize a project and writing code.
These ways are called methodology, methodology is the way that project is
designed and planned to execute.
All these methodologies are called Software Development method.
There are many Software Development method such as, Agile, waterfall, lean,
traditional…etc.
3.1.2 Waterfall Model
The waterfall model is a linear project management approach, where employee
and customer requirements are gathered at the beginning of the project, and
then a sequential project plan is created to accommodate those requirements.
The waterfall model is so named because each phase of the project cascades into
the next, following steadily down like a waterfall.
3.1.3 Agile Model
The Agile approach to software development provides an iterative and flexible
approach to the design and development of technology. This method has proven
successful at improving responsiveness to customer demands with a more fluid
and flexible style. Agile Modeling can be applied to the Agile development process
in an effort to clearly depict the product goal to developers, stakeholders, and
decision makers.
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In this project we have decided to use agile model because of these reasons:





agile model is flexible
in agile model we can go back to previous phase.
In agile model we can make change easily.
In agile we can see the result of the phase we finished.
In agile model we don’t have to implement everything in the phase in first
try, even if we missed something, we can easily implement it later.
3.3 Requirement analyses
3.3.1 Functional Requirements
Requirements
Costumer can display information about the place or car they want to reserve.
User can search and find the place they want to reserve.
User can cancel reservations.
Calculate and display reservation charges and other utilities.
User can online reserve only when they register.
The system shall only allow managers to view customer data.
Priority (L, M, H)
H
H
H
M
H
H
3.3.2 Non- Functional Requirements
Requirements
Usability
Maintainability
Security
Reliability
Accessibility
Performance
Priority (L, M, H)
H
H
H
H
H
H
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Design
4.1 Database
Every organization or application needs database to collect data that are
exchanged daily, so that it can be managed to accessed when needed.
Database is a collection of data that is stored as files, these files information
consist of records.
Each record consists of one or more fields and each field typically contains
information to one aspect or attribute of the entity described by the database.
4.1.1 Tables
4.1.1.1 User
STRUCTURE
Name
Users
Contained
@UID, Username, Password, RID, Phone, Email
ELEMENTS
Name
@UID
Username
RID
Email
Password
Data type & limits
11{int}
34{varchar}
34{varchar}
34{varchar}
34{varchar}
Phone
11{int}
Data Integrity
* Customer id ###########
* Customer username $$$...
* Customer permission $$$...
* Customer email $$$...
* Customer password $$$...
Sha256 auth password
* Customer contact number ###########
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4.1.1.2 Product
STRUCTURE
Name
Products
ELEMENTS
Name
@PID
PName
Location
Image
Detail
Phone
Typeid
Contained
@PID, PName, Images, Location, Typeid, Detail, Phone
Data type & limits
11{int}
54{varchar}
34{varchar}
34{varchar}
250{varchar}
11{int}
11{int}
Data Integrity
* Product id ###########
* Product address $$$...
* Product location $$$...
* Product image $$$...
* Product Details$$$$$$$$
* Product contact number ###########
* Product typeid ###########
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4.1.2 ER Diagram
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4.2 System
4.2.1 Initial layout and design
4.2.1.1 Main Page
This is the main page that users will see
when open this application.
You can redirect from main page to
hotel, car and restaurant to search and
reserve.
It also has sign up and sign in.
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4.2.1.2Hotel Page
This is Hotel Page where all Hotels can be found you can reserve here.
You can also search for what hotel you have in mind
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4.2.1.3 Restaurant Page
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4.2.1.4 Car Rental
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4.2.1.5 Sign in and Register
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4.2.1.6 Admin Page and Register Product
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4.2.1.7 delete product and update Product
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4.2.2 Navigation chart
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4.2.3 Use Case
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4.2.4 Sequence Diagram
Hotel Reservation
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Restaurant Reservation
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Car reservation
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4.2.5 Class Diagram
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Implementation
5.1 Database
For this project we have decided to implement it with Realtime Database Firebase.
It’s an online firebase that’s using NoSQL database.
5.2 Sign in
It’s the area in which users can register their account so that they can reserve.
As users need to be registered then they can reserve.
5.4 Login
It’s the area in which users can register as (costumer, admin, manager).
Every user needs to have their email and password already registered so that they can enter.
var user = await helper.GetUser(txtEmail.Text);
if (user != null)
if (txtEmail.Text == user.Email && txtPass.Text == user.Password && user.RID == 1)
{
Code here
}
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Reference
[1]
IWUOHA JOSEPH IKECHUKWU (OCTOBER, 2012)” ONLINE HOTEL BOOKING SYSTEM” a
thesis submitted to the postgraduate school of federal university of technology, OWERRI.
[2]
Glenda A. Delizo, Mischelle A. Esguerra (July 25, 2013) “ONLINE HOTEL RESERVATION
AND MANAGEMENT SYSTEM FOR THE COLLEGE OF INTERNATIONAL TOURISM AND
HOSPITALITY MANAGEMENT (CITHM)”, Instructor, College of Computer Studies, Lyceum of the
Philippines University, Batangas City, Philippines.
[3]
HafizaMahrukhShahzadi, Ms.ShaziaRiaz, Ms.AmnaNisar (September 2018) “Restaurant
Table Reservation System Using Android Mobile Application (RTRSMA)” Department of
Computer Sciences, Government Collage Women University Faisalabad, Pakistan.
[4]
Shubham Rawool, Shrives Pujari, R.Malsawmkima, Prof.Vaishali Bodade “Restaurant
Booking and Ordering System” Computer, Bharati Vidhyapeeth College of Engineering.
[5]
MOHAMED NAUFAL MOHAIDEEN.M, SATHIK ALI.I (2017) “RESTAURANT TABLE ORDER
MANAGEMENT APPLICATION” Department of computer application, B.S
AbdurRahumanCrescent University VandalurChennai-600048.
[6]
Prof V. B. Dhore, Surabhi Thakar, Prajakta Kulkarni, Rasika Thorat (October 2014)”
Digital Table Booking and Food Ordering System Using Android Application” Department of
Computer Engineering, RMD Sinhgad School of Engg, Pune, India.
P a g e | 29
[7]
L. Sriram Narayanan, A. Subhashree, P. Vaanishri; R. Akiladevi (May 2020) ” Car Rental
Application using Mobile Application Development” Computer Science & Engineering,
Rajalakshmi Engineering College, Anna University, Chennai.
[8]
Rismon John1, Nor Azizah Ali (2016) “CAR RENTAL MOBILE APPLICATION IN UNIVERSITI
TEKNOLOGI MALAYSIA” Department of Software Engineering, Faculty of Computing, University
Teknologi Malaysia.
[9]
Joydeep Sarkar1, Yadnesh Khode2, Shubham Jadhav3, Prof. Akshata Laddha4 (2019)
“Car Rental System for Maharashtra (Android app)” 1,2,3B.E.Students, 4Assistant Professor B.E.
Computer Engineering, D.R.I.E.M.S., University of Mumbai.
[10]
Acheampong Samuel (August 2018) “Design and Implement An Online Restaurant
Reservation System” Department of Computer Science Nanjing University of Post and
Telecommunication China.