SR. no 1 2 3 4 5 6 7 8 9 10 Questions Answer Previous Capital The Working capital Carig and Haris Mode Manager Price Recovery APC Model Material Output/Input Water Purchase services. 23 24 Which Of the following factor does not influence productivity? Capital Productivity, which of the following factor is not considered due to inflation? Service Flow Model is also called as Which are the factors not considered in total factor productivity? Which of the following is considered in American Productivity Center Model? ….................... Productivity model is developed by American Productivity Center …............... Partial productivity is ratio of Output to combined value of Materials consumed …............. Is the simple formula for measuring Producitivity. More crops perdrop of water is related to partial ….............. Productivity. KLEMS Productivity Model, S stands for In general the …............ & the leadership is responsible for organization's productivity improvement. …............... Productivity is the ratio of real value of output to the combined input of labour, energy & material. ….................. Can be curbed by improving productivity. ….................. Can be improved by standardizing processes. …................... Productivity is the ratio of Net Output to the combined inputs of labour and capital. One of the absolute of Crosby is the performance standars of quality is …............. Defects. . Koizen means to modify to change and Zen means SERVQUAL is a …............. Measuring instruments. Garvin identified …................. Attributes that may be used to define product quality Quality Control is a product focused concept, whereas Quality Assurance is a …................. Caused concept An asthetics refer to as to how a …............ Looks ….............. Can be defined as standard measure of how well a product or service conforms to the specified standard …................ Defines quality aa 'fitness for use. …................... Defiens the quality as 'conformance to requirements or specifications. 25 …............... Defines Quality as- Minimum loss imparted by a product to society from the time the Taguchi 11 12 13 14 15 16 17 18 19 20 21 22 Management Multifactor. Inflation Productivity Total Factor Zero Think, Make Good Services Quality Eight Process Product Quality Juran Crosby product is shipped. 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 The term 'Productivity' refers to the relationship between …................. & factors. …............... Refers to the output whereas Productivity refers to the relative to the inputs. Productivity= Quantum of …............. Produced/Quantum of input used. …..................... Management is the controlling process to confirm the quality product to a certain pre-determined standard. TQM is a preventive tool to be termed as ….............. Defect Approach. The actual implementation of TQM begins from …........ And flows down to bottom. ….............. Helps to improve the quality of goods & cut down cost & thereby satisy customers. TQM emphasises …............. With a high degree of worker's involvement. Performance ….......... Cost are also known as Quality Improvement Cost. By Japanese,"KAI' means to change & "Zen" means to …............... Was the first one to introduce the concept of cost of poor quality . …..................... Has developed a list of 8 dimensions of product quality. …................ Are also termed as defect concentration diagram. The concept of "Quality Circle" is a …............ Resource development technique. Cause-and-Effect Diagram is used to explore all the ….............. That result in a single effect. Which of the following implies the ratio of output to input within a defined time and quality? Which of the following formula is used for Material Productivity? Which of the following is not from the nine funadamental factors to quality of products? Which of the following concept is used as a philoshophy of consumer-oriented Improvement? Which of the following cost are caused by deficiences caused by external factors? Amongst the following which of them is a problem solving Process Name the activity of providing evident needed to quality related activites Name the circel considered as a form of participation management? What is used to distinguish between fact and opinion Name the other For Kaoru's Ishikawa Diagram? …............... At many organizations simply means a measure of quality that strives for near perfection The fundamental objective of the Six Sigma methodology is the implementation of a …............. Strategy that focuses on process improvement and variation reduction through the application Product Production Output Quality Zero Top TQM Team-spirit Appraisal Better Juran David Gravin Check sheet Human causes Productivity Output / Raw Material management TQM External failure Kaizen Quality Assurance Quality Circle Check Sheet Cause - Effect Diagram Six Sigms Measurment based of Six Sigma improvement projects 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 ISO 9000 is a series of standards dealing with …............... Management systems The …........... Is a formal statement from management closely linked to the business and marketing plan and to customer needs ISO 14001 is the international specification for an …............ Management System Lean Thinking is a …................ Business methodology used in automotive industries The core idea of Lean is to maximise ….............. Value while minimising waste Lean is the practise of …................. Improvement …............... Principles can be applied to any sector with little adaption …................ Is any activity that absorbs time and resources but creates nothing of value A problem is an …............. Effect due to a deviation from the plan ….............. Is a process of choosing between the alternatives and finding best alternative to job. Potential Problem Analysis forms the base of the …............. And contingency actions The concept of Six Sigma has a …............. Aspect The …............... Focus is fundamental to the 6-sigma techniques Mumbai's Dabba walas deliver ….................... Lunches everyday & take the empty lunch boxes bach Design of Experiments Do€ as an approach to management argued by …............... Taguchi's …................ Points is also known as "on-line quality control" ISO stands for …................. Organization …....................... Is a series of generic standard developed by ISO To which type of industries, the Lean Production method used firstly? What method, it is needed to balance company's goals by meeting stakeholder requisites? From whose book, the methodology of problem- solving conceived management? Towards which action , an immediate stop-gap action taken against temporary problem? By what letter, there is no generic unit of measurement to minimise, ocument flows in product? Which of the following approach stands for Design-Measure-Analyse-Design-Verify How many steps required to be followed in the NBNQA process? What form of prize considered in the Deming Application Prize? TheLean Manufacturing Wastes has …............. Of Lean Quality quality policy Environment Japanese customer Continuous Thinking Waste Unwanted Decision making Prevertive Quantitative customer 1,75,000 Genichi Taguchi Seven International Standard IOS - 14000 Japanese automative Policy Department Kapner & Tregore Interin Actionn 6' sigma DMADV Seven Check list 3 Ms 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 The 3 Ms of Lean are …......, Mura & Muri …............ Is the waste of unevenness or inconsistency A …................... Is a gap between the actual situation and the desired state ….................. Decision making is a structrued methodology for gathering information & priortizing and evaluating it. …............... Is a set of techniques and tools for process improvement. …...................... Is the "the father of six sigma" introduced this quality improvement Methodology Of Motorola ….................... Is a simply a method of efficiently solving a problem Six Sigma is named after a …............. Concept where a process only products 3.4 defects per million opportunites …...................... Approach is a collection of managerial and statistical concept and technique that focuses on reducing variation in processes and preventing deficiences in product. The application of …................. Is used when a client or customer requires product improvement, adjustment or the creation of an entirely new product or service The process of DMADV can be defined as …............., Measure, Analyze, Design & Verify ….................. Is used to apply the principles of Six Sigma to existing business process. The process of DMAIC approach is Define, Measure, Analyze, …................. & Control …..................... Was famous for his pioneering methods of modern quality control and low-cost quality engineering Taguchi developed methods for both ….............. And offline quality control A certification or auditing system for quality designed by the …......... The …................ Documentation can consist of different types of documents ISO 14001 is an internationally agreed standard that set outs the requirements for an …....................... Management system ISO 14001 environmental management system is a …................... And process driven approach …................... Is the name given to the Quality system Requirements of the automative industry QS 9000 is for …................... Material management is concerned with the management of __ resources. The maintenance of good ________ relations helps in creating better image in business circle. Materials_____ is the art and science of moving packaging and storing of materials in any form ______ Principle of material handling is concerned to provide safe handling methods and Muda Mura Problem Kepner tregoe Six Sigma Sir Bill Smith Six Sigma Statistical Six sigma DMADV Define DMAIC Improve Genichi Taguchi online ISO QMS Environment Systematic QS 9000 Quality System Request Material Buyer seller Handling Safety 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 equipment. The _____ principle is related to improve production control, inventory control and order handling. Full form of EOQ is __ _____ cost is about 60-70% of the total production cost. ____ is the quantity which is most economical to order ______ conveyor is used to transport various shapes of products in huge boxes. Elevator, winch, block and tackle and power hoists are examples of _ transportation _________ classification is based on the value of inventory stored. SOS classification is also called as __ research technique. VED stands for Vital, __ Desirable. ________ classification helps in reducing the clerical costs and improving the inventory turnover. The point of EOQ is that point at which the total cost is _______ EOQ refers to the quantity ordered to be purchased at the _ total cost. For ________ classification, the imported items would be considered a special treatment. _________ results in production holdups, lost sales, dissatisfied customers, delayed delivery etc. For materials, which of the following is an important requirement for any production firm? Which of the following form the largest single item of expenditure in every organisation? Which of the principles of materials handling relates to optimum utilisation of building cube? 122 Which of the following is the cheapest transporting device? 123 Which of the following requires a heavy investment to transportation routes? Which analysis among the following considered as basic technique as starting point of inventory? 124 125 126 127 128 Which type of discount is provided for bulk purchase? Which of the following inventory category used for agricultural origin with seasonality? ____ management is concerned with the management of material resources. ____ form the largest single item of expenditure in many organisations. Control Economic Order Quantity Material EOQ Roller Vertical XYZ Operational Essential ABC Minimum Lowest GOLF Under stocking Continuity of supply Materials Utillsation principle Wheel barrow and hand truck Rail road ABC Consolidated discount Bulk discount SOS Classification Material Materials 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 ____ involves movement of materials Different activities concerning ___ are included in material handling In selecting ___, consider all aspects of material to be handled. Equipments designed to transport materials should be kept in ____ ____ time is undesireable in nearly any industrial or commercial activity Utilise ___ to move material, whenever practicable Use ____ to help achieve full production capacity One of the simplest equipment that has both vertical and horizontal motion is a ____ ___ means materials Same procedure as for ABC Classification can be adopted for ___ ___ conveyer is moved by chains or cables ____ items stand for scarce items Businesses require and efficient inventory system to maximize __ Storing inventory may be expensive for ___ business owners. ___ are offered for bulk purchases ___ reduces ordering costs Full form of ROL is __ ___ reduces the frequency of ordering ___ is a basic technique of inventory control. __ are similar to auto trucks ___ conveyer consists of moving endless belts Under GOLF Classification the letters stand for Government, Ordinary, Local and ____ __________ is the transfer of inputs into output ___________ is a production system where the production facilities are flexible enough to handle a variety of products Under __________ production system goods are produced according to customers orders Under __________ production system,the manufacturer of a product in small or large batches at intervals by series of operation __________ refers to the manufacturing of large quantities of a single or a few varieties of product with set of priorities ___________production system offers the benefit of economies of scale Material handling Machined Handling Equipment Motion Idle Gravity Handling equipment Inventory HML Classification cable FSN Classification Performance Small Quantity Discounts EOQ Recorder Level Bulk buying ABC Forklifts Belts Foreign Production Management Intermittent Job Batch Continous Mass 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 In _____________ ,production is carried on continously through uniform and standardised sequence of operation A manufacturing unit prefers to develop and employ _______ because it helps to improve the efficiency of production ___________ is the creation of new products to fill the new demands of the market ______________ means determining the shape ,standard and pattern of the product Before undertaking production on a commercial scale ,it is necessary to integrate ________ design with functional design for market acceptability _____ is the first and most important stage in any product design _____________ involves conversion of the selected proposal into physical embodiment ______________ refers to the area where the plant will operate to produce goods or services Nearness to __________ is especially important in case of heavy and bulky materials of small value as in case of coal An inadequate capacity leads to ______ customer service Which of the following is not a key activity of operational manager Which one of the following best represents a pure good A measure of success of an operation in converting inputs to output is _____________ Determining standards of performance of various parameters.eg cost,quality,etc is _____________ _________ is not a step in new product development process ___________ ideas are generated from internal sources ______________ is not a type of consumer product A dominant factor that influences the location decision of a manufacturing firm is___________ When considering foreign location ,crime and threat to terrorism fall under which category Which is a major consideration when choosing to operate in a region Location decisions should consider all the following except ___________ Which one of the following is not regarded as an advantage of product layout __________ layout is an arrangement based on sequence of operations that are performed during manufacturing of a good or delivery of service A key advantage of a process layout is__________ Continous assembly line Product development Production design Aesthetic Conception stage Exceution plant Location raw material poor managimg cash flows salt effciency setting standards Mass production 50% to 60% material and parts transportation cost safety Location of raw material Product cost System is fairly to product Flexible equipment and research 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 Which one of the following is not included in 7RS OF purchasing Which one of the following is not a function of purchasing management _________ is associated with defining contract ,defining roles and responsibilities and advising the parties to modify and ensure escalation which one of the word was synonymously used with the word production In how many components production management can be described Which one of the following is a significant aspect of production system Which one of the following is an ideal market research activity A selection of right product with good design is crucial component for _____ of planning management Production control is a _____________ activity to production planning _________ decisions concerning machines are financial investment decisions In analytical process of production ____________ is broken into different products _________ is the starting point of all marketing activities _________ goods are products used by manufacturer directly for further processing Forward buying refers to buying for______________ The system of rate contract is prevelant in public sector firms and ___________ department ____________ buying means purchasing from ones customer in preference to others Which of the following characteristics relates to incorporate any change in management policies Which type of layout is adopted in soap manufacturing plants Hair dresser is an example of _____________production system ___________ is a loss connected with rawmaterial or input production Maintatinance of paint contract management manufacturing fourteen product sales promotion success complementary replacement raw material product Industrial future government reciprocal flexibility combined layout job Waste