Examination and Analysis of Leadership
Leadership and management occur in every aspect of life, either weak or strong.
Leadership comes from the decisions we make and how we handle various problems and tasks.
This article will outline my leadership style with my employees.
As an owner of Bubble’s Sparkle, a residential and commercial cleaning services, I have
to make many decisions from hiring to client concern resolution and all in between. When
dealing with employees, I’m very passionate and understanding even when they commit a great
mistake. For example, when I receive a client's complaint, I would resolve the issues first, and
then have a meeting with my employee to discuss what went wrong and how to prevent that from
happening again in the future. I would first ask the employee if she had any problems lately and
discuss the positive things she does at work. After understanding her situation, I would bring up
the issue and provide solutions to avoid it from happening again.
This leadership style has created a positive corporate culture that our clients can see the
big smiles in our Sparklers™ faces and how much they love their work. Sparklers™ would
contact me first when they face any problems even personal ones because they know that I would
understand them and provide my best.
In our business, an understandable leader is vital for success. Without a leader, everything
can go wrong, and goals will never be achieved. Furthermore, not any style of leadership can
successfully manage our type of business. It is not easy to keep a smile on cleaners' faces during
work, which is very important for the company’s representation. Labor is our key asset, that
without it, the business will never exist. Passionate leaders that care about employees’ relations
are the ones who can successfully manage and keep a positive culture.