1
GEN TECH 1CZ3: Communication Skills II
Week 13: Exam Review
2
Learning Objectives
• Identify what you remember from the term
• Present an overview of topics that will likely be
touched upon in the final exam
• Review material covered throughout the term
• Note: all textbook material covered and all
slideshow material is fair game!
3
EXAM FORMAT
• Part A: 40 MC
• Part B: Choose 3 of 4 written
• Be sure to put instructor name on booklet!
• Your name & ID # on all materials as prompted
4
5
6
Wk 2: Ethics
Chapter 6
7
Wk 2: What is ethical
communication?
•
•
•
•
Emphasizing certain information over others
Half-truths
Suppressing bad news
“Alternative” facts
• Contradictory goals within a company:
▫ Production
▫ Safety
8
Wk 2: Perils of ‘group think’
Team
work
Group
think
9
Wk 2: Obligations Help Determine
What is Ethical
Ourselves
Clients
Company
Co-workers
Community
Society
10
Wk 2: Political Compass
• https://www.politicalcompass.org/test
11
Wk 3: Research & Data
Appropriate Sources
Chapters 7 & 8
Primary
Secondary
12
Wk 3: Primary Sources
Informative
interviews
Surveys
Questionnaires
Inquiries (to
experts)
Socialnetworking
posts
Observation and
experiment
Analysis of
samples (field)
Public and
company
records and
literature
13
Wk 3: Evaluating Findings (Ch. 8)
14
Wk 3: Assessing the Entire Research
Process
We need to examine our own methods of
research as much as we do the
writers/researchers of the material we have
researched.
• See checklist for evaluating the overall research
process (p. 149)
▫ Reasoning vs. Methods
15
Overview of Procedural Stages of the
Research Process (p.106)
Searching for information
Recording your findings
Assessing and working with the findings
Documenting your sources
Writing the report
16
Wk 4: Information Analysis &
Manipulation
Chapters 8 & 9
17
Wk 4: Paraphrasing vs. Direct Quotes
(Ch.9)
Paraphrasing: Putting someone else’s facts,
words, or ideas into your own words.
Citing: use the source’s number (IEEE) or the
author’s name and year (APA)
Quoting: Putting someone else’s facts, words, or
ideas into your work without any changes.
Citing: use the source’s number with the specific
page number (IEEE) or, the author’s name, year
and page number (APA)
18
9 elements of critical thinking
19
Wk 5: Audience and Persuasion
Chapter 5
20
Wk 5: Reactions to Persuasion (p.73)
Internalization
• The ideal response
Identification
• A willing and productive response
Compliance
• A grudging and often unproductive response
21
22
Wk 6: Formal Analytical Reports
Chapter 19
23
Wk 6: The difference between formal
and short reports
1. Described as lengthy analytical reports “when
the topic is important enough to warrant
formal presentation”
Analytical Reports answer these questions:
1. What do we know?
2. What does it mean?
3. What is the bottom-line conclusion we can
draw?
4. What should we do?
24
Wk 6: Four Types of Formal
Reports
Evaluation
Recommendation
Feasibility
Causal
25
Wk 6: Elements of Formal Reports
Section of Purposes of the Section
the Report
Front matter • To orient the reader to the subject
• To provide summaries for technical and
managerial readers
• To help readers navigate the report and
decide whether to read the document
Body
• To provide a comprehensive account of the
project (problem, methods, findings)
Back matter • To present supplementary information and
enable readers to consult secondary sources
26
Wk 7/8: Descriptive Writing:
Definitions
Chapter 14
27
Wk 7: Types of Definitions
Parenthetical
Clarifying
Sentence
Expanded
28
Wk 7: Term = class + distinction
Standard structure of sentence definitions
1. Term being defined
2. The class (group term) in which it belongs
3. Distinctions of how that term is different from
other members of its class
e.g. The ScanPen 150 is hand-held, batteryoperated scanning device about the size of a pen,
capable of scanning bar or QR codes, as well as
text.
29
Wk 7: Expansion Methods
30
Wk 7: Expansion Methods
Types
Explanation
Etymology
Origins of the term
History and
background
How something came into
existence
Negation
What it is not
Operating Principle
What makes something work?
Analysis of Parts
What makes up this term?
31
Wk 7: Expansion Methods
Types
Explanation
Comparison and
contrast
Required Materials or
Conditions
Example
As it relates to something else
Appearance
What does it look like?
(Ewald, 2014)
Function/purpose
(Ewald, 2014)
Requirements or restrictions
Familiar examples showing types
or uses
Its reason for being/its purpose
32
Wk 7: Summarizing information
(Ch.10)
33
Wk 8: Descriptions, Specifications
Chapters 15
34
Wk 8: What is a Description?
• Descriptions – create pictures with words
• Technical descriptions – convey
information about a product or mechanism
so that someone can use, buy, operate,
assemble, or manufacture it
35
Spatial sequence
• What is it? What does it do? What does it look
like?
Functional sequence
• How does it work?
Chronological sequence
• How has it been put together?
Combined sequence
36
Wk 8: Specifications
Describe standards for performance, safety,
and quality for almost any product
Specifications give:
• Methods for manufacturing, building, or
installing the product
• The materials and equipment to be used
• The size, shape, and weight of the
product
37
38
Wk 8: Elements of a Mechanism
Description (pg.256)
Clear & Limiting Title
Overall Appearance and Component Parts
Visuals
Function of Each Part
Appropriate Level of Detail
Clear Descriptive Sequence
39
Wk 9: TYPES OF VISUALS TO CONSIDER
Chapter 12
Tables display organized lists of
data
Graphs display numerical
relationships
Charts depict relations
Graphics rely on pictures
40
Preferred Visuals for Specific Purposes
Organize numerical data
Table
Show comparative data
Table, bar graph, line graph
Show a trend
Line graph
Interpret or emphasize data
Bar graph, line graph, pie chart, map
Introduce an unfamiliar object
Photo, representational diagram
Display a project schedule
Gantt chart
Show how parts are assembled
Photo, exploded diagram
Show how something is organized
Organization chart, map
Give instructions
Prose table, photo, diagram, flow
chart
Explain a process
Flow chart, block diagram
Clarify a concept of principle
Block or schematic diagram, tree chart
Describe a mechanism
Photo, representational diagram, or
cutaway diagram
41
Thank you for your attention
Questions?
GOOD LUCK!