Alexzandra Greene alexkaygreene@yahoo.com SUMMARY Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Also very outgoing and looking for a challenge. Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Also a very reliable Team Member with a history of showing up on time and ready to work. Offering 3 years of experience in the sales industry. SKILLS Microsoft Office Computer proficient Quick learner Client-focused Creative Problem Solving Excellent communication skills File/records maintenance Contract negotiation/review/drafting Sales Multi-Task Management Customer Service Client Relations EXPERIENCE Sales Associate, 11/2015 to 02/2016 Macy's Pleasanton, CA Kept an eye on building premises for loss prevention and security purposes. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Retail Sales Associate, 05/2016 to 08/2016 Windsor Pleasanton, CA Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Answered customers' questions and addressed problems and complaints in person and via phone. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales. Attended 3 team meetings each month to voice concerns and offer constructive feedback to others. Sales Associate, 05/2017 to 08/2017 Neiman Marcus Livermore, CA Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Completed purchases with cash, credit and debit payment methods. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Retrieved alternate items and sizes on request. Provided expert product and service information. Sales Associate, 11/2017 to 01/2018 Michael Kors San Mateo, CA Listened to customer needs and preferences to provide accurate advice. Placed special orders and called other stores to find desired items. Created attractive displays. Explained information about the quality, value and style of products to Influence customer buying decisions. Met incoming customers and provided immediate assistance. Organized items in visually appealing manner. Set aside on-hold reservations. Guided customers in choosing items that reflected personal style and shape. Maintained up-to-date knowledge of customer buying habits. EDUCATION AND TRAINING High School Diploma: 2015 Holy Names High School Oakland, California Criminal Justice, 2019 Southern University and A & M College ACTIVITIES AND HONORS Member, West Coast Club Employee of the month (May-June 2016) Baton Rouge, LA