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Meet Our Presenter
Madeline Laurano
Research Director,
Talent Acquisition Solutions,
within Aberdeen’s Human Capital
Management research practice.
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Aberdeen Maturity Class Framework
P
A
C
E

Best-in-Class
Industry
Average
Laggard
What you need to do to
become Best-in-Class
 What processes you
should have in place
 What you need to
measure
 Organizational changes
you might want to make
 Data / Knowledge
management
considerations
 Technologies you should
evaluate
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Our Agenda
 Current
State of Healthcare
 Understanding
Your
HCAHPS Score
 The
Role of Talent
 Key
Recommendations
 Considering
RPO
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Current State of Healthcare
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Challenges Driving Healthcare Organizations
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Top Concerns of the Modern Healthcare System

Containing Costs

Improving Quality

Identifying the Right Talent

Improving HCAHPS
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HCAHPS
The intent of the HCAHPS initiative is to provide a
standardized survey instrument and data collection
methodology for measuring patients' perspectives
on hospital care.
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What Impacts HCAHPS
Patient
Satisfaction
Patient
Experience
Hospital
Environment
Hospital
Talent
HCAHPS
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Fast Fact
80%
of organizations believe that talent plays a critical
role in determining HCAHPS scores
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How Can Talent Influence Your Score?
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Strategies to Improve HCAHPS Scores
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Greatest Influence on HCAHPS…Talent Matters
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Position Most Critical to Improving HCAHPS

Nurses - 85%

Physicians - 8%

Administrative Staff -7%
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The Business Impact
Organizations that link HCAHPS with talent
were able to improve:

Quality of hire by over 25%

Patient satisfaction by over 16%

Retention of Nurses by over 10%
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Key Recommendations

Quality of Hire must be a priority

Identify the most critical jobs to driving patient
satisfaction

Improve recruitment and retention strategies

Invest in providers that can help you achieve this
goal through a partnership
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How RPO Can Help
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RPO is Gaining Momentum…
43% of Healthcare organizations are investing in RPO
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Goal in a RPO Investment
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Impact of RPO on the Business
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The Use of RPO for Healthcare
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Key Elements of RPO
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Where to Find Quality Talent?

68% of healthcare organizations are leveraging
social media in their recruitment efforts



70% of Care Organizations
69% of Insurance
64% of Biotech Organizations
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Looking Ahead
70%
of the healthcare organizations investing in RPO
cited identifying gaps between the supply and the
demand for talent as a top priority.
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Thanks for your interest in our research!
Visit PinstripeHealthcare.com
for a complimentary copy of
RPO in Healthcare: Improving Quality and Staying Compliant
Madeline Laurano
Research Director
madeline.laurano@aberdeen.com
617-854-5304
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