Chapter 1:
Your Image and Its
impact
Personality Development and Professionalism in the
Hospitality Industry
Learning
Outcomes:
Identify your image.
Explain what personal packaging is.
Enumerate the factors that made
you what you are.
Describe how you wants to look.
Make your new image fit your
environment.
What is an
Image?
 Image in its simplest meaning is the physical
likeness or representation of a person. Is the
personality that one is trying to convey, or the
personality unknowingly is being shown to
other people.---the set of qualities and
characteristics that represent perceptions of
you as judged by others is you image.

Sends out messages to others
 Includes the way you move – your visual poise
Personal
Packaging
 the manner in which you behave and speak
 your social grace
 the eclectic knowledge you possess
 your aesthetic awareness
Your IMAGE is a reproduction or a
mental picture of you as seen by
others. Other people’s reactions
to you can tell you whether your
image is working for you or
against you.
1. Past experiences – cause and effect relationships
2. How you learned to respond to family members as you were
growing up
-Your relationship with your parents during your formative years
Factors That
Made You
What You Are
Now
- Ex. How did your mother make you feel? Did she make you feel
as if nothing you did was right? Or, were you protected too much?
Were you always the center of attention?
3. Roles you played
- The roles you played at home will reflect what you may show in
the workplace
- Ex. If at home you were given assignments you were responsible
for, at work, you may easily assume responsibilities with little or
no prompting.
- Ex. If at home you were over protected, in the workplace you
may tend to be shy
1. Family
2. Friends
Categories
That Made
You What You
Are Now
3. School, Career and Passions
4. Relationships
5. Deaths
6. Opportunities
1. Body language
Make Your
Image Fit Your
Aspirations
2. Image change – as you change your image, you
have to be prepared for the positive and
negative responses from the other people
3. Be consistent with the image you want to
project
4. The components of your image must be in
harmony with each other.
5. Your image must be in harmony with the
environment.
End of Chapter.