Chapter 1: Your Image and Its impact Personality Development and Professionalism in the Hospitality Industry Learning Outcomes: Identify your image. Explain what personal packaging is. Enumerate the factors that made you what you are. Describe how you wants to look. Make your new image fit your environment. What is an Image? Image in its simplest meaning is the physical likeness or representation of a person. Is the personality that one is trying to convey, or the personality unknowingly is being shown to other people.---the set of qualities and characteristics that represent perceptions of you as judged by others is you image. Sends out messages to others Includes the way you move – your visual poise Personal Packaging the manner in which you behave and speak your social grace the eclectic knowledge you possess your aesthetic awareness Your IMAGE is a reproduction or a mental picture of you as seen by others. Other people’s reactions to you can tell you whether your image is working for you or against you. 1. Past experiences – cause and effect relationships 2. How you learned to respond to family members as you were growing up -Your relationship with your parents during your formative years Factors That Made You What You Are Now - Ex. How did your mother make you feel? Did she make you feel as if nothing you did was right? Or, were you protected too much? Were you always the center of attention? 3. Roles you played - The roles you played at home will reflect what you may show in the workplace - Ex. If at home you were given assignments you were responsible for, at work, you may easily assume responsibilities with little or no prompting. - Ex. If at home you were over protected, in the workplace you may tend to be shy 1. Family 2. Friends Categories That Made You What You Are Now 3. School, Career and Passions 4. Relationships 5. Deaths 6. Opportunities 1. Body language Make Your Image Fit Your Aspirations 2. Image change – as you change your image, you have to be prepared for the positive and negative responses from the other people 3. Be consistent with the image you want to project 4. The components of your image must be in harmony with each other. 5. Your image must be in harmony with the environment. End of Chapter.