Krizzia Kyle Barcenas
JP Rizal St., Poblacion II
Carcar City, Cebu 6019
March 19, 2021
HR Manager
S Jayme St., Pakna-an,
Mandaue City,Cebu 6014
Dear Hiring Manager:
I am interested to apply as an IT associate that was advertised by Indeed.ph in their main
website. As a graduate of Bachelor of Science in Information Technology, the said position
is very compatible with my chosen field and as well as my experiences.
I believe that your position requires a person with great intrapersonal skills and sufficient
knowledge in technical aspects and computer troubleshooting. It would also require a
person fit for travelling and interacting with different types of clients and are amenable for
shifting schedules. In my previous experience as a technical support representative,
customer service representative and sales account representative, I have dealt with
different types of customer, be it irate, an elderly or a younger type of customer. I have
learned to approach them in the best way according to their personality. Aside from that
my technical support experience has also enhanced my knowledge in basic computer and
router troubleshooting that is specifically highlighted in your job posting. My resume could
attest to my qualifications for this position.
I would greatly appreciate it if you would consider having me for an interview to further
elaborate my qualifications and to be able to learn more about your company and the
position available at hand. You can reach me anytime at 487-3040/09971600409 or via
email at krizziakylebarcenas@gmail.com.
Sincerely,
KRIZZIA KYLE BARCENAS
Krizzia Kyle Barcenas
JP Rizal St, Poblacion II.
Carcar City, Cebu 6019
(032) 487 3040
krizziakylebarcenas@gmail.com
OVERVIEW
A team player and very versatile with work. Knowledgeable in technical troubleshooting
and Microsoft office tools. Highly sociable and has pleasant communication skills which
is very important in a field related job. I have had previous job experiences that
introduced me into the corporate world most especially in the BPO industry which have
allowed me to learn how to behave properly in a working environment and how to deal
with different types of people.
PROFESSIONAL EXPERIENCE
Teleperformance
Customer Service Representative (December 2018- November 2019)


Receive inbound calls from customers in the United States with JP Morgan &
Chase Co. accounts.
Address customer needs by providing immediate solutions and referring them to
the correct department if needed.
Sykes Enterprises, Inc.
Technical Support Representative (January 2020 – September 2020)


Receive inbound calls from customers of Centurylink, an internet provider based
in the United States, and provide immediate solutions for problems concerning
their accounts or internet connections.
Report cases of major line outages and dispatch technicians to customer’s
address who’s experiencing internet problems that need hardware configuration.
Teletech Holdings Inc.
Sales Account Representative (September 2020-Present)
Assist Malaysian customers in choosing the best HP product that suits their needs the
most.


Receive inbound calls from customers based in Malaysia and process their
orders over the phone.
Assist customers in placing their orders over the HP website if requested by
customer and refer them to the right department for order follow up inquiries.
EDUCATION
CEBU INSTITUTE OF TECHNOLOGY - UNIVERSITY, Bachelor
of Science in Information
Technology, 2021
Mother Mary’s Children School, Secondary Education (1st Honorable Mention),
2015
Mother Mary’s Children School, Elementary Education (With High Honors) 2011