IOSH
Supervising Safely
Sample Trainer Pack
RRC Trainer Packs are designed to aid delivery of face-to-face, or classroom-taught, courses by tutors approved by the
relevant awarding body (e.g. NEBOSH, IOSH, IEMA).The full pack –of which this is a sample – includes the following
resources:
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An electronic copy of the RRC student textbook (course notes) for the course, supplied for use by the tutor as
reference only.
A ‘helicopter’ plan (MS Word) – an overview of how the course will be delivered over its duration.
Daily lesson plans (MS Word) – a suggested breakdown of how the detailed subjects specified in the qualification
syllabus will be covered on each day of the course
Slides (MS PowerPoint) – full-colour slides addressing the subjects specified in, and following the structure of, the
qualification syllabus.
Depending on the course, some Packs also contain additional resources, to be used at the tutor’s discretion.
Some third-party resources may be suggested in the Lesson Plans, or in the notes to the slides – for example, video
footage, further reading, etc. These are not essential and they are not included as part of the licensed Trainer Pack – it is
up to the tutor to source the suggested material, should he or she wish to do so.
This ‘Sample Trainer Pack’ contains a selection of pages from a lesson plan, a number of corresponding slides, and the
relevant pages from the course textbook. These pages and slides are representative of the presentation, design and
language of the full materials.
If you like what you see and wish to order a complete Trainer Pack for the course you want to deliver, please contact
RRC’s customer advisors on +44 208 944 3100, or e-mail info@rrc.co.uk
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Supervising Safely - Lesson Plan
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Day 2
Time
Topic
09:00
Day 1 review
09:30
(includ
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min
break)
Module 2:
Managing Risk Exercise
Hazards, Risks and • Step 4: Record the assessment and implement the actions identified (simple
Control Measures
format + action plans)
(continued…)
• Step 5: Review and up-date the assessment (discuss circumstances that may
require assessment to be reviewed)
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Delivery and Key Points
Delegate Activity
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− Discuss risk control options and their choice / effectiveness
Module 3:
Improving Safety
Performance
12:30
LUNCH
13:30
(includ
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min
break)
Module 3:
Improving Safety
Performance
(continued…)
Q and A
Presentation, flip
chart and course book
Revision Questions
and Suggested
Answers for review
− Discuss the supervisors’ role in the risk assessment process
Review revision questions at end of module
Individual or group
• Discussion of key learning objectives
Group discussion
Presentation, flip
chart and course book
Group discussion
Presentation, flip
chart and course book
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• Discuss health and safety inspections; the ‘4 Ps’ approach and the use of
inspection checklists
• Discuss the provision of information, instruction and training and the need for
workers to receive essential health and safety I, I and T.
• Discuss supervision and the enforcement of standards of safety-related
behaviour
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• Discuss the requirements for reporting accidents and incidents including
statutory requirements under RIDDOR and provide examples of the types of
incidents, etc. that form each of the reporting categories
• Explain, again with examples, what should be reported, who reports should be
made to, when and how reports should be made and the penalties for not
reporting
• Discuss internal accident / incident / near-miss reporting systems, i.e. specific
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Group discussion
Aids
HSE Incident
Reporting web-site
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Supervising Safely - Lesson Plan
procedures at delegates’ workplaces – likely to be a wide range of approaches
• Discuss the reasons why we investigate accidents? i.e. so that we can identify
and implement measures to avoid further similar occurrences
• Outline a simple process for investigating accidents:
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− The immediate response (e.g. first aid, make safe)
− Gathering information (e.g. evidence from the scene, witnesses,
measurements, photos, human factors)
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− Analysing the facts to determine of events and causes
− Determining corrective action
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− Planning corrective action
Note: Discuss why it is important to identify the root / underlying causes of
accidents and incidents. Provide basic accident scenarios and ask delegates to
identify immediate causes and possible underlying causes
• Explain the importance of supervisors in the accident investigation process
Review revision questions at end of module
Module 4:
Communication
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• Discussion of key learning objectives
• General discussion of the different forms of workplace communication, the
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Individual or group
Group discussion
Revision Questions
and Suggested
Answers for review
Presentation, flip
chart and course book
different ways in which a Supervisor communicates, how to ensure effective
communication and identifying or overcoming common barriers
16:30
Questions and close
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Supervising Safely
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Module 3: Improving
Safety Performance
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Learning Outcomes
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On completion of this module you should be able to:
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• Plan an inspection of the workplace and record
details.
• Assess existing health and safety conditions and
procedures against set standards.
• Appreciate the importance of a commitment to
continuous improvement.
• Understand the procedure for reporting
accidents, incidents and near misses.
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Workplace Inspections
Providing Information, Instruction and Training
Ensuring Standards
Accident Reporting and Investigation
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Inspections – Four Ps
Premises:
Access/escape.
• Housekeeping.
• Working environment.
• Workplace transport.
•
Machinery guarding.
• Local exhaust
ventilation.
• Storage and use of
hazardous substances.
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Permits-to-work
• Use of personal
protective equipment
• Procedures followed
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Plant and substances:
People:
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Health surveillance.
• People's behaviour.
• Appropriate
authorised persons.
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Inspections
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The scope and frequency of all types of workplace
inspection should be determined by:
• The risk associated with the task or workplace.
• The ability of staff to identify and rectify faults as
and when they occur.
• The findings of previous inspections.
Over-frequent inspections can lead to
complacency.
Infrequent inspections may result in faulty
equipment or unsafe conditions being
accepted as the norm.
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Inspection Checklist
Basic requirements for an inspection checklist:
• Area, section or department, etc. to be
inspected.
• Date of inspection and name(s) of persons
involved.
• Type of inspection e.g. workplace, records,
documents, etc.
• General topic under inspection e.g. CoSHH, fire,
workplace, etc.
• Any specific issues being addressed e.g fire exits,
storage, etc.
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Inspection Checklist (continued)
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• Adequacy of the arrangements, e.g. Yes, No or
‘Not Applicable’.
• Deficiencies, non-compliances, additional
hazards, etc. observed.
• Remedial actions required (including timescales)
• Person responsible for the remedial actions.
Note: Examples of good practice should also be
recorded and given appropriate recognition.
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Inspection Checklist – Example
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IMPROVING SAFETY PERFORMANCE
MODULE
LEARNING OUTCOMES
On completion of this module, you should
be able to:
Plan
an inspection of the workplace and record
details.

Assess existing health and safety conditions and
procedures against set standards.

Appreciate
the importance of a commitment to
continuous improvement.

Understand
the procedure for reporting accidents,
incidents and near misses.
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Contents
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3-3
3-5
3-6
3-6
3-7
3-8
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IMPROVING SAFETY PERFORMANCE
Workplace Inspections
Providing Information, Instruction and Training
Ensuring Standards
Accident Reporting and Investigation
Accident Investigation
Supervisor’s Involvement in Accident Investigation
Revision Questions
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SUMMARY
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Improving Safety Performance
KEY INFORMATION
• Routine safety inspections are a common way of improving performance and ensuring that acceptable standards
are maintained. Such inspections frequently focus on the four Ps: Plant, Premises, People and Procedures.
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• Checksheets are a useful tool for ensuring consistency of approach and that topics are not missed during safety
inspections.
• Workers must be given appropriate information, instruction and training so that they fully understand the hazards
and risks associated with their work and the workplace precautions and rules to be applied.
• Supervisors play a critical role in ensuring that this information, instruction and training is delivered in an
understandable format and for ensuring that worker behaviour meets the standards expected.
• Workers must report accidents and incidents at work in line with company policy.
• Accident investigation is a four-step process for discovering the facts and causes of accidents so that action can be
taken to prevent recurrence:
–– Step 1: Gather factual information about the event.
–– Step 2: Analyse that information and draw conclusions about the immediate and root causes.
–– Step 3: Identify suitable control measures.
–– Step 4: Plan the remedial actions.
WORKPLACE INSPECTIONS
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Supervisors can influence the safety performance of their
organisations at a local level in many different ways. In this
module we will focus on four areas where the supervisor
plays an important role; workplace inspections, training,
enforcement of standards and accident reporting.
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In the first part of this module we focus on routine safety
inspections as a way of improving performance and
ensuring that acceptable standards are maintained.
Checksheets are valuable tools for use during the
inspection process. Checksheets ensure that:
• All points are covered by the inspector.
• There is a consistency of approach to the inspection.
• There is a written record of the inspection and its
findings.
However checksheets do have their weaknesses, the most
important being that an inspector may only deal with the
points on the sheet and ignore other issues that exist in
the workplace but are not included.
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Inspections can focus on the four Ps:
• Plant – machinery, equipment and vehicles.
• Premises – the workplace and the work environment.
• People – working methods and behaviour.
• Procedures – safe systems of work, method
statements, permits-to-work, etc.
An inspection might concentrate on one, several or all four
of these areas. For example, in a warehouse there might
be a daily inspection regime where forklift truck drivers
inspect their own vehicles at the start of each shift (plant)
and a weekly inspection regime where supervisors check
warehouse housekeeping (premises).
Normally the term safety inspection refers to the routine
examination of a workplace to determine if general
standards of health and safety are acceptable or if
corrective action is necessary. The frequency of inspections
will vary depending on the nature of the workplace
and the level of risk. For example, a general workplace
inspection might be conducted in an office once a month,
but once a week in an engineering workshop.
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Improving Safety Performance
If a checksheet is going to be used then there are some
basic bits of information that must be included on it:
• Area, section, department, etc. to be inspected.
• Type of inspection, e.g. workplace, equipment, work
activity, etc.
• General topics for inspection, e.g. fire, workplace
environment, etc.
• Any specific issues being addressed, e.g. fire exits,
lighting, etc.
• Adequacy of the arrangements, e.g. ‘Yes’, ‘No’ or ‘Not
Applicable’.
• Deficiencies, non-compliances, additional hazards, etc.
observed.
• Remedial actions required (including timescales).
• Person responsible for the remedial actions.
CASE STUDY
Example of a completed inspection checksheet
Date of Inspection:
Area / Section / Dept:
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Workplace Inspection
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• Date of inspection and name(s) of persons involved.
Print-room
Conducted by: T. Braden
1 Feb 2014
Topic
1.
Fire Safety Arrangements:
Yes, No, N/A
1.1
All fire exits available and unobstructed
1.2
Escape routes clearly signed
1.3
Fire extinguishers ‘in date’
2.
First Aid Arrangements:
2.1
Name of First Aider clearly displayed
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Hazardous Substances:
3.1
All substances stored in appropriate and marked containers Yes
Satisfactory
3.2
Assessments readily available for all hazardous substances No
MSDS & assessment
required for toner
Comments / Actions
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Yes
Satisfactory
Yes
Satisfactory
No
Extinguisher adjacent to
door to be tested a.s.a.p
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No
Sign to be displayed
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TOPIC FOCUS
GLOSSARY
Typical topic headings that might feature in a generic
inspection checksheet include:
INFORMATION, INSTRUCTION AND
TRAINING
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• Fire safety – including emergency escape routes,
signs and extinguishers.
• Housekeeping – general tidiness and cleanliness.
• Working environment issues – such as lighting,
temperature, ventilation and noise.
• Traffic routes – safety of both vehicle and
pedestrian routes.
• Chemical safety – appropriate use and storage
of hazardous substances.
• Machinery safety – such as correct use of
machine guards and interlocks.
• Electrical safety – such as portable electrical
appliance safety.
• Welfare facilities – the suitability and state of.
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PROVIDING INFORMATION, INSTRUCTION
AND TRAINING
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In order to work safely, workers must be given appropriate
information, instruction and training. If they are not given
these things then they will either work by doing what they
think is best (i.e. they will make up their working methods)
or they will copy other people’s work methods (which may
not be correct).
© RRC International
Information refers to any information in any format
that is passed on to the worker that can help them
to understand the hazards and risks associated
with the work that they are doing and the correct
workplace precautions and methods that they have
to adopt. Information can be provided in written
form (e.g. a company handbook containing the
general safety rules), graphic form (e.g. a safety sign)
or verbally (e.g. information about how to report an
accident).
Instruction will normally refer to more explicit
directions about what to do or not do when
working. In many cases this would be provided as
part of a work briefing or ‘tool-box talk’ before work
commences. Instructions might be given verbally or
in writing.
Training refers to a more formalised process where
a worker is put though a systematic programme of
instruction. Training will sometimes be on the job
or may be done in a classroom type environment.
It might involve theoretical knowledge or it might
be very practically based. There would normally be
some form of assessment or test at the end of the
training process.
Supervisors play an important role in ensuring that workers
have the necessary information, instruction and training
that they need to be able to do their work safely.
The exact type of information, instruction and training
that will be required will vary depending on the nature of
the workplace and the workers. There are, however, some
guiding principles that can be applied and supervisors must
ensure that these principles are adhered to. Supervisors
must:
• Not allow workers to carry out dangerous work unless
they are sure that the workers have appropriate
information, instruction and training to be able to work
safely.
• Be aware of the minimum training requirements of
each job that they are responsible for supervising.
• Ensure that all workers have been through appropriate
induction training.
• Ensure that all workers receive appropriate refresher
training and instruction when new processes and
procedures are introduced.
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ACCIDENT REPORTING AND
INVESTIGATION
• Ensure that information, instruction and training is
provided to workers in a format and language that the
worker understands.
• Not train workers themselves, unless they are
competent to do so.
On the last two points it is worth-while considering that
often workers are supplied with information in a format
that they cannot understand. For example, a worker may
be supplied with a company handbook in a language that
is not their mother tongue and that they may not be able
to read. If that worker is asked to sign a receipt to say that
they have received and understood the handbook they will,
of course, sign - because they want to work. But they will
not be able to understand the information in that book
and it is essential that they do.
Accidents and incidents need to be internally reported
within an organisation. Sometimes they have to be
reported to the relevant enforcing authority as well. They
should also be investigated so that the causes of the event
can be identified and corrective action taken to prevent
recurrence.
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• Ensure that vulnerable workers, such as new and
expectant mothers and young people, receive
additional information, instruction and training as
appropriate.
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Improving Safety Performance
Accident Reporting
Work-related accidents and incidents should be reported
internally by workers to management. Supervisors must
be aware of their organisation’s arrangements for this
and should be aware of the internal accident/incident
reporting or recording form to be used. They must ensure
that their staff report accidents and incidents in line with
company policy.
TOPIC FOCUS
It is also worthwhile considering that supervisors often
have a good working knowledge of how the job should be
done. But that does not mean that they can train. To be
able to train often requires a specific set of skills that relate
to the ability to run a training course. An ability to do the
job is just one of those skills. Therefore supervisors should
obtain the skills required of a trainer before they supply
any training.
Typical contents of an accident report:
• Name and address of casualty.
• Date and time of accident.
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• Location of accident.
ENSURING STANDARDS
• Details of injury.
• Details of treatment given.
• Description of event causing injury.
• Details of any equipment or substances involved.
• Witness names and contact details.
• Details of person completing the record.
• Signatures.
In the event of a serious accident or incident occurring
there may be a legal requirement on the organisation to
report the event to the relevant enforcing authority.
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An important aspect of the supervisor’s role is inherent in
the job title; supervisor. This implies that supervisors must
oversee work and ensure that it is done to the correct
standards. In the context of supervising safely, this means
that supervisors must be able to recognise and enforce the
correct safety standards. They must be able to praise and
reward good behaviour and they must be able to challenge
and correct poor safety-related behaviour. Workers
must not be allowed to carry out their work unsafely
without being challenged. If this is allowed to persist, the
supervisor will quickly loose the ability to challenge any
unsafe behaviour and will be unable to enforce discipline.
Unfortunately, supervision does sometimes mean
that workers have to be taken into formal disciplinary
procedures. Sometimes worker behaviour is so bad that
this results in dismissal for gross misconduct. Supervisors
must have a clear understanding of the disciplinary
procedure in their organisation and must ensure that they
discipline their workers in an open, fair and consistent
manner. Failure to follow the correct disciplinary procedure
may mean employees can appeal against any disciplinary
measures taken.
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| Safety for Supervisors - Module 3: Improving Safety Performance
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