Uploaded by coltrane1025

flight-reservation-roleplay

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At the Blue Sky Travel Agency.
Julia: Now I would like to ask you some personal data. What is your full name?
Julia: Good afternoon. I'm Julia Smith. What can I do for you?
Mrs Hill: Mrs Eva Hill.
Mrs Hill: Good afternoon, Julia. I would like to book a direct flight to London.
Julia: When were you born?
Julia: When do you plan to travel?
Mrs Hill: On 23rd September 1975.
Mrs Hill: 10th August.
Julia: Could I have your nationality and passport number or ID number?
Julia: Would you like a one way or a round trip ticket?
Mrs Hill: I'm Hungarian. My passport number is LF 725159.
Mrs Hill: Round trip.
Julia: What's your address?
Julia: When do you want to come back?
Mrs Hill: My address is 134 Bartók Street, Budapest, 11th district.
Mrs Hill: 25th August.
Julia: What's your telephone number?
Julia: Do you plan to departure from Budapest, Ferenc Liszt Airport?
Mrs Hill: 1-204-5634
Mrs Hill: Yes, of course.
Julia: What's your e-mail address?
Julia: Let me check what flight are available in this period. Would you like a morning,
an afternoon or an evening flight?
Mrs Hill: [email protected]
Mrs Hill: We'd like a morning flight if it's possible.
Mrs Hill: No, I wouldn't.
Julia: Which class do you prefer? Economy, business or first class?
Julia: Could you please give me your credit card number, its type and its expiration
date?
Mrs Hill: Economy.
Julia: Is is just for you?
Mrs Hill: No, it isn't. I'll travel with my family.
Julia: How many people do you want to book a flight for?
Julia: Would you like to give us another e-mail address?
Mrs Hill: Yes. It's a master card. Its number is 2324 3562 0123, and it expires in
November 2012.
Julia: Thank you so much. What's your husband's name?
Mrs Hill: For four. For my husband, my son, my daughter and I.
Mrs Hill: Peter Hill.
Julia: There is a direct flight to London with British Airways or with Malev in that
period. Which airline do you prefer?
Julia: Can I have his nationality and his passport number or ID number?
Mrs Hill: He's English. His passport number is PM 289104.
Mrs Hill: How much do these flights cost?
Julia: What's your son's name?
Julia: How old are your children?
Mrs Hill: Mark Hill.
Mrs Hill: My son is twelve, my daughter's nine.
Julia: Can I have his nationality and his passport number?
Julia: Then the flight with British Airways costs 1565 Euro, the one with Malev costs
1153 Euro for four person. This price includes all the costs (tickets, taxes, insurance,
exhibition fee).
Mrs Hill: He is Hungarian. His passport number is LF 725160.
Mrs Hill: Then I would choose Malev.
Julia: Okay. Then your flight number will be MA612 to London and MA613 back to
Hungary. Do you have a seat preference?
Mrs Hill: We'd like to have window seats for the two children, and seats next to them
for my husband and I.
Julia: Do you have any special meal requirements?
Julia: What's your daughter's name?
Mrs Hill: Lily Hill.
Julia: Could I have her nationality and her passport number?
Mrs Hill: She is Hungarian ,too. Her her passport number is LT 335012.
Julia: We are ready now. You can receive your flight tickets here next week.
Mrs Hill: Thank you so much.
Julia: Can I recommend you a good hotel, please?
Mrs Hill: Oh, yes. My son has coeliac disease. He has a special diet.
Mrs Hill: No thank you, we'll stay with our relatives. Good bye.
Julia: Then I'll write this on. Has anyone of you have any disabilities?
Julia: Good bye.
Mrs Hill: Luckily there isn't any.
Direct flight: Yes No
Please use block letters.
Stopover(s): Yes No
Reservation details - Contact person
Title (please underline): Dr / Prof / Mr / Mrs / Miss
Details of passenger
Family name: ___________________ First name: _____________________
1st passenger
Date of birth: _________________ Nationality: _____________________
(please underline) adult (ages 12 and above) / child (from 2 to 11 years old) / infant
(ages below 2 years old)
Address: ___________________________________________________
E-mail address: ______________________________________________
Alternative e-mail address (if any): _______________________________
Phone number: ______________________________________________
Departing from: city: ________________________;
airport name and code: ______________________________
Arriving at: city: ________________________;
airport name and code: _________________________________
One way trip / Round trip (please underline)
Departure date (dd/mm/yy): _________________________________
Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Family name: _________________ First name: _______________________
Nationality: __________________ Passport or ID: ___________________
2nd passenger
(please underline) adult / child / infant
Family name: _________________ First name: _______________________
Nationality: __________________ Passport or ID: ___________________
3rd passenger
(please underline) adult / child / infant
Family name: _________________ First name: _______________________
Nationality: __________________ Passport or ID: ___________________
Return date (dd/mm/yy): ____________________________________
Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Airline: ______________________________________
Flight No.: ____________________
4th passenger
(please underline) adult / child / infant
Family name: _________________ First name: _______________________
Nationality: __________________ Passport or ID: ___________________
Class: first class / business class / economy class (please underline)
Seat preference: aisle seat / window seat (if needed)
Special meal requirements? If yes, specify: __________________________
Disabilities? If yes, specify: ___________________________
Payment (please underline): cash (in person) / credit card (type of credit card:
__________________;credit card number: ___________________________;
expiration date (mm/yy): _____________)
Price: _______________ Euro
It includes (please underline): ticket / taxes / travel insurance / exhibition fee
Task:
Read the dialogue. Then complete the flight
reservation form.
You can play similar situations using my activity
cards.
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