MONITORING SYSTEM OFINCOMING AND OUTGOING COMMUNICATION FOR PALAWAN STATE UNIVERSITY RESEARCH OFFICE A Capstone ProjectPresented to the Faculty of the College of Sciences Palawan State University In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Information Technology By: Buenaflor, Felizardo II S. Lagan, JeanenKarleen Pearl Legaspina, Jarren Kale April 2016 ACKNOWLEDGEMENT The researchers would like to extend theirheartfelt appreciation to the following individuals who have extended their wholehearted support and unselfish contributions for the realization of this manuscript: Mrs. Marilyn Arenio, Secretary of Palawan State University Research Office, for allowing the researchers to undertake this study; Mr. Ronald Iniego, Information System of Palawan State University Research Office, for helping the researchersthroughrelevant suggestions for the improvement of this study; Ms. Sharon Tessel Sempron, the researchers’ adviser, for the moral support that she has extended throughout the preparation and until the completion of the manuscript; Mr. and Mrs. Lagan for allowing the researchers to stay in their house for the research; And above all the Almighty God from whom the researchers draw strength and wisdom. Table of Contents Page TITLE PAGE………………………………………………………………………………………………………………………………………i APPROVAL SHEET…………………………………………………………………………………………………………………………ii ACKNOWLEDGEMENT……………………………………………………………………………………………………………………iii TABLE OF CONTENTS…………………………………………………………………………………………………………………iv LIST OF TABLES…………………………………………………………………………………………………………………………vi LIST OF FIGURES………………………………………………………………………………………………………………………vi CHAPTER I. II. INTRODUCTION 1.1 Background of the Study………………………………………………………… 2 1.2 Statement of the Problem……………………………………………………… 3 1.3 Objective of the Study…………………………………………………………… 4 1.4 Significance of the Study…………………………………………………… 4 1.5 Scope and Delimitation of the Study………………………… 6 1.6 Definition of Terms…………………………………………………………………… 7 THEORETICAL AND FRAMEWORK CONCEPTUAL FRAMEWORK 2.1 Review of the Related Studies………………………………………… 9 2.2 Review of the Related Literature……………………………… 14 III. RESEARCH METHODOLOGY 3.1 Research Design…………………………………………………………………………… 15 3.2 Research Locale…………………………………………………………………………… 16 3.3 Population of the Study……………………………………………………… 16 3.4 Research Instrument………………………………………………………………… 17 3.5 Data Collection Procedure………………………………………………… 17 3.6 Description of the Existing System………………………… 18 3.7 Description of the Proposed System………………………… 20 3.8 Data Dictionary…………………………………………………………………………… 26 3.9 Gantt Chart……………………………………………………………………………………… 29 3.10 Cost and Benefit Analysis………………………………………………… 30 3.11 System Testing Plan………………………………………………………………… 33 3.12 System Implementation Plan……………………………………………… 37 3.13 System Maintenance Plan……………………………………………………… 37 IV. RESULT, ANALYSIS,& FINDINGS 4.1 V. Data Analysis…………………………………………………………………………………39 CONCLUSION AND RECOMMENDATION 5.1 Conclusion………………………………………………………………………………………… 40 5.2 Recommendations…………………………………………………………………………… 40 BIBLIOGRAPHY……………………………………………………………………………………………………………………………41 APPENDICES…………………………………………………………………………………………………………………………………43 User’s Manual…………………………………………………………………………………………………………… 44 Program Code……………………………………………………………………………………………………………… 64 List of Tables Table 1: Accounts Table 26 Table 2: Incoming Communications Table 27 Table 3: Outgoing Communications Table 27 Table 4: User History Logs Table 28 Table 5: Gantt Chart 29 Table 6: Cost Benefit Analysis (1 year) 30 Table 7: Supporting Computations 31 Table 8: Comparison of Costs and Benefits for Manual 32 and Computerized Operations Table 9: System Test Execution Log 33 List of Figures Figure 1. Flowchart of Manual System 18 Figure 2. Data flow Diagram of the Existing System 19 Figure 3. Data Flow Diagram of the Proposed System 20 Figure 4. Level 0 21 Figure 5. Child 1.0 22 Figure 6. Child 2.0 23 Figure 7. Child 3.0 24 Figure 8. Child 4.0 25 Figure 9. Setup Wizard 45 Figure 10. Login 46 Figure 11. Sign Up 47 Figure 12. Password Recovery 48 Figure 13. Homepage 49 Figure 14. Incoming Communications 49 Figure 15. New Incoming Communications 50 Figure 16. Updating Incoming Communications 51 Figure 17. Deleting Incoming Communications 52 Figure 18. Outgoing Communications 52 Figure 19. New Outgoing Communications 53 Figure 20. Update Outgoing Communications 54 Figure 21. Delete Outgoing Communications 55 Figure 22. Reports 56 Figure 23. User Account Settings 57 Figure 24. New User Account 58 Figure 25. Update User Account 59 Figure 26. Deactivate User Account 59 Figure 27. System Maintenance 60 Figure 28. Back-up Database 60 Figure 29. Restore Database 61 Figure 30. Deactivated User Accounts 62 Figure 31. System Information 63 Figure 32. Notification Area 63 Figure 33. Sign Out 64