Alexandra House
43 Alexandra
Street Nottingham
NG51AY
Mr Hugo Holland-Bosworth
21A London St
Chertsey
KT16 8AP
Account Number
Statement Ref
Statement Date
819648722
3113785440
1 Jan 2021
Your Final Energy Statement
Balance at your last statement 1 Jan 2021
£91.51
Charges
Energy Charges up to 31 Dec 2021
£91.51
Standing Charges up to 31 Dec 2021
£48.63
£0.00
Discounts
Credit
£140.14
Subtotal
£7.01
VAT at 5%
Total charges for this period
£147.15
Payments & Credits
Payment on 1 Jan 2021
Total Payments & Credits for this period
New Account Balance
We will refund the amount of £0.00 by Direct Debit on 30 Jan 2021.
£91.51
£91.51
£147.15
Do you have a question about your bill? You can just respond to this email, but we’re also just a phone call away
(T: 0115 857 2572 ; Mo-Fr 8am-7pm).
Personal Projection
Your personal projection over the next 12 months is £0.00 and 0 kWh.
Relevant cheapest tariff
You are currently on our cheapest tariff. Remember, it might be worth thinking about switching your tariff or supplier
Please note that switching tariffs may involve different terms and conditions so you should check these first. Prices are subject to change and are inclusive of VAT.
ENSTROGA Limited (No. 09812700) is registered in England & Wales
VAT Registration Number: 265 7581 67. Registered office: Alexandra House, 43 Alexandra Street, Nottingham, NG5 1AY
26284
Supply Point Number:
Your Electricity Charges
579241440412
1 Haywards Road, Charlton Kings, Cheltenham, GL52 6RQ
S
52
673
213
87 1452 3209 411
Meter Serial Number: 6112765
Register
Period of Usage
Energy Usage
Electricity
1 Nov 2020 - 31 Nov 2020
513 kWh at 15.540 p/
Readings used:
Amount
£82.61
kWh Previous
Current
kWh
25113 (estimated)
25676 (actual)
515
Standing Charges from 1 Nov 2020 to 31 Nov 2020: 31 days at 21.6 p/day
Total
About your Electricity tariff
Supplier: ENSTROGA
Tariff Name: EVERGREEN DUAL PLUS
Tariff Type: Fixed
Payment method: Monthly Direct Debit
Unit rate: 16.317 p/kWh
Standing charge: 22.680 p/day
Tariff ends on: 15 Dec 2020
Price guaranteed until: 15 Dec 2020
Exit fees (if you cancel the tariff before the end date): £35 (per fuel)
Discounts and additional charges: £12.00/year
Additional products or services included: N/A
All prices above are inclusive of VAT at 5%. They will appear different than the unit rates shown on your bill which don’t include VAT.
Frequently asked questions
What is a kWh (kilowatt-hour)?
A kilowatt-hour is one kilowatt of power being used for one hour. It is the same as a 40 watt lightbulb being left on for 25 hours.
£8.90
£91.51
Supply Point Number:
Your Gas Charges
617618081389
1 Haywards Road, Charlton Kings, Cheltenham, GL52 6RQ
Meter Serial Number: 623531
Register
Period of Usage
Energy Usage
Gas
1 Nov 2020 - 31 Nov 2020
361.26 kWh at 3.090 p/kWh
Readings used:
Amount
Previous
Current
ft
618.6 (estimated)
626.4 (actual)
5.8 39.5
How do we convert the ft3 units used into kWh? See the explanation on the bottom of this page.
Standing Charges from 1 Nov 2020 to 31 Nov 2020: 31 days at 21.6 p/day
Total
About your Gas tariff
Supplier: ENSTROGA
Tariff Name: EVERGREEN DUAL PLUS
Tariff Type: Fixed
Payment method: Monthly Direct Debit
Unit rate: 3.244 p/kWh
Standing charge: 22.680 p/day
Tariff ends on: 15 Dec 2020
Price guaranteed until: 15 Dec 2020
Exit fees (if you cancel the tariff before the end date): £35 (per fuel)
Discounts and additional charges: £12.00/year
Additional products or services included: N/A
All prices above are inclusive of VAT at 5%. They will appear different than the unit rates shown on your bill which don’t include VAT.
Frequently asked questions
Your energy usage is calculated from your gas consumption using a standard industry formula:
x
x
x
/
=
Units consumed (Cubic Feet (f3))
2.83 (Conversion from imperial to metric)
1.02264 (volume correction for temperature and pressure)
calorific value (energy content of each m3 of gas)
3.6 (convert from joules)
energy usage (in kWh)
£35.87
3
Calorific Value
£12.76
£48.63
Paying for your energy
We aim to keep things simple. That’s why we believe Direct Debit is the best way to pay for your energy. Its quick, easy and hassle free. We review your
direct debit regularly to make sure that it is set at the right amount to cover your consumption. We will tell you in advance when each payment is due to be
made or if we need to make a change, so you remain in control.
Independent Advice
There are many sources of information that you can access to help you understand your rights as an energy customer. Whether you need help with
comparing the market, managing your bills or knowing how to make a complaint, the Citizens Advice energy consumer service is there to help and give you
impartial advice. You can call them on 03454 04 05 06 or visit www.citizensadvice.org.uk/consumer/energy/energy-supply/
A useful guide from Citizens Advice is also available at www.citizensadvice.org.uk/about-us/howcitizens-advice-works/citizens-advice-consumerwork/knowyour-rights-in-the-energy-market/
If you’re not satisfied with an outstanding complaint you’ve made with us and eight weeks have passed since you originally made this or we have told you
that there is nothing further that we can do to resolve the complaint, you can contact the Energy Ombudsman who will give you advice and investigate any
complaints. You can call them on 0330 440 1624 orvisitwww.ombudsmanservices.org/energy.complaint.html
In an emergency
Your Electricity Network Operator is:
Western Power Distribution
You can call them on 0800 6783 105
In a gas emergency, please call the 24-hour National Gas Emergency line on 0800 111 999