EXECUTIVE SUMMARY
1.1 Description of problems
The city municipality conducts a monthly home to home delivery of the water bill to consumers using
the mail box system. This current system, not only is it slow, as it takes days to deliver the bill to the
whole city, there is wastage of transport, printing and labor resources. Moreover, due to the covid-19
lockdown crisis, bills are no longer even being delivered.
1.2 Proposed solution
Therefore, there is a need for a web-based municipal utility service system that enables the consumers
to view the billing and consumption information and make payments online whenever they want which
automatically cut all costs of transport, printing and related labor.
1.3 Cost benefits analysis
Cost of the proposed system (Figures in USD)
Cost Category \ year
Hardware
Software
Personnel
maintenance
Cost at year end
Cumulative cost
1
300
20
200
0
520
520
2
3
4
5
200
20
220
740
500
25
525
1265
800
28
828
2093
1000
30
1030
3123
2
800
300
1100
2000
3
950
400
1350
3350
4
1000
500
1500
4850
5
1500
600
2100
6950
Benefit of the proposed system
Cost Category \ year
Money saved
Increase in payments
Cost at year end
Cumulative cost
1
700
200
900
900
Profits = benefits – cost
6950 – 3123 = 3827
Since there is a gain, the proposed system is feasible
APPENDIX D
Project Time frame
Systems study