FACULTY OF COMMERCE
Organizational Behavior
SUBMITTED TO:
Prof. Hafiz Ahmed Ashraf
SUBMITTED BY:
“BS. COMMERCE”
G1F17BSCM0025
AHMAD ALI BUTT
Submitted Date: 09/DEC/2020
Group Exercise
You are charged with hiring a manager for a fast-food restaurant. The operations within the store
are highly standardized, and employees have very specific job descriptions. The person will be in
charge of managing around 30 employees. There is a high degree of turnover among employees,
so retention will be an important priority. Most employees who work in the restaurant are young
with low levels of work experience, and few of them view the restaurant business as a full-time
career. The atmosphere in the restaurant has a fast pace. In this company, managers are often
promoted from within, and this position is an exception. Therefore, the incoming manager may
not expect a warm welcome from employees who were passed over for a promotion, as well as
their colleagues. Finally, the position power of the manager will be somewhat limited because
employees are unionized. Therefore, the manager will have limited opportunities for distributing
pay raises or bonuses.
Discussion Questions
1. Identify the leadership traits and behaviors that are desirable for this position.
2. Design an approach to selecting this person. Which methods of employee selection would you use?
Why?
3. Develop interview questions to be used in hiring this manager. Your questions should be aimed at
predicting the leadership capabilities of the person in question.
1. Identify the leadership traits and behaviors that are desirable for this position.
Answer:
I would describe the traits.
L- Leading to inspire others to achieve the goal.
E- Effective in managing the people ethically and truthfully.
A- Achieving the desired goal for the people without having any personal ambition.
D-Developing the people while leading them.
E-Exemplifying the commitment and conviction for leading the change.
R- Rationalizing the activities to achieve the goal within the time target.
Leadership is the ability to influence a group /or in the organization to achieve the vision that organization
set or the goal set by organization. The leadership is a challenging in now a days that like in this exercise,
employees came in unionized, so he need to formulate the plans, create efferently structure and have to
oversee day to day operations.
A manager has to be a high emotional intelligence is needed in order to perform the effective leadership,
to collaborate with employees and remove the bias culture in the organization. That leads to make a
unique environment, that toward achieving the goals.
2. Design an approach to selecting this person. Which methods of employee selection would you use?
Why?
Answer:
The employee selection would be in different methods form internal as well as external recruiting process. Job
analysis is important because it provides information that is necessary to make decisions about what types of
assessment methods are most appropriate for a given job. The methods discussed here can be used for internal
or external selection. Internal selection refers to situations where an organization is hiring or promoting from
within, whereas external selection refers to situations where an organization is hiring from the outside. While
some assessment methods are used more commonly for external selection (e.g., cognitive ability tests,
personality tests, interviews can be One-to-One,
Panel Interview, or Sequential Interviews. Besides
there can be Structured and Unstructured
interviews, Behavioral Interviews, Stress
Interviews, etc.), there are numerous examples of
organizations that have used one or more of the
following tools for internal selection, external
selection or both. We will use some of these to hire
suitable person for the manager position, whether it
is from internal or external.
3. Develop interview questions to be used in hiring this manager. Your questions should be aimed at
predicting the leadership capabilities of the person in question.
Answer:
The questions are as following:
























What leadership ability do you find in yourself?
How do you describe your leadership style?
How do you make sure that the project/task stay on the line / scheduled?
How do you handle the conflicts in your team or with your clients?
Have you ever faced the leadership challenge and if then what you did to overcome it?
Describe how to manage an irritated representative?
Describe how to manage despondent or unsatisfied client?
What are your career aspirations?
Where do you see yourself in the next five years?
What strengths do you have that would make you a good worker here?
Why did you choose to pursue work in the fast-food industry?
What are your weaknesses?
What are your hobbies?
Why did you leave your previous job?
How would you handle a customer who is upset about their food order and wants their meal remade?
What would you do if a customer gives you an expired coupon?
Can you tell me about a time you had to take on additional responsibilities when a coworker was out
sick?
How will you approach the heavy multitasking nature of this position?
How would you help get more customers in the restaurant?
Can you explain a time where you had a disagreement with your boss and how you handled it?
Can you describe a time where you provided exceptional customer service?
Have you ever witnessed a coworker stealing from the business? What did you do? If not, what
would you do?
Do you believe the customer is always right? Why or why not?
How would you handle a negative online review about your service that wasn't true?