Mykisha Simpson
Customer Service Representative
Fresno, CA 93726
mykishasimpson0@gmail.com
Providing The Service That You Deserve. With Knowledgeable Information. Accompanied With The
Trained Experience To Apply Accordingly.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Loyalty Representative
Alorica Calling Center - Clovis, CA
February 2014 to December 2016
Sales
Inbound/ Outbound Calls
Customer Service
Winback
Loyalty Leadership
Health Care Specialist
Laurie Ann Nursing Home - Fresno, CA
April 2009 to February 2014
Assist With Daily Living Skills
Transport To And From Appointments
Distributed Medication /Set Schedule
PBX Operator
Children's Hospital - Madera, CA
August 2009 to December 2011
Coding
Transferring Calls
Work Orders
Overhead Announcement
Medical Records Clerk
Seqouia Health Care - Fresno, CA
March 2007 to September 2009
Pulling Labs
filing Labs
Auditing
Correspondence
Faxing Sorting
Assistant Living
Oak Dale Heights - Fresno, CA
June 2001 to December 2006
Lead Med Tech
Supervising
Distributed Medication
Refilled Prescription
Light House Cleaning
Customer Service Associate
Education
Associate in Medical Office Assistant
Heald College - Fresno, CA
January 2009 to July 2010
High school diploma in General Studies
Fresno High - Fresno, CA
June 1999 to November 2001
Associate
Skills
• Med Quest (10+ years)
• Microsoft Word
• 10-Key
• 5wpm
• Excel
• Multi-line Phone Systems
• Auditing
• Hospital Experience
• Medical Billing
• Residential Cleaning
• EMR Systems
• Clerical Experience
• Medical Records
• People Person
• Team Leader
• Outbound Sales
• Cold Calling
• Medical Scheduling
• Upselling
• Medical Office Experience
• QuickBooks
• Medical Coding
• Data Entry
• Organizational Skills
• Laboratory Experience
• Patient Care
• Medical Terminology
• HIPAA