Essentials Guide How to Build a Process for Innovation: Workbook © 2005–2015/16, Future Think LLC. All rights reserved. All other trademarks are the property of their respective companies. futurethink clients may make one attributed copy or slide of each figure contained herein. Additional reproduction is strictly prohibited. For additional reproduction rights and usage information, go to www.futurethink.com. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. To purchase reprints of this document, please email support@futurethink.com. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved Essentials Guide Innovation Process Workbook Introduction: Analyze Your Capabilities + Prioritize Efforts As you’re learning from the accompanying Guide, a powerful innovation process comprises 3 key elements: 1. Gathering Ideas 2. Evaluating Ideas 3. Managing Ideas For each of the above elements, the scorecards on the following pages list 3 characteristics related to the element. The team in charge of innovation should use this scorecard to evaluate and rank your organization (or the innovation team itself) according to its actual activity around each characteristic. Once you identify benchmarks based on your scorecard results, share these with senior management and possibly the larger group to validate your findings, gain consensus, and plan your efforts. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 1 Essentials Guide Process Scorecard: Analyze Your Capabilities + Prioritize Efforts Innovation Process Workbook Circle the numeral that most accurately describes your organization’s position on each characteristic. 1. Gathering Ideas We generate ideas from diverse sources through multiple submission channels, both off- and online. All ideas are routed to the individual/team who is empowered to greenlight or shelf projects. Our existing idea pipeline/repository makes it simple for us to keep track of every idea that’s been generated. Strongly Disagree Disagree Agree Strongly Agree 0 1 2 3 0 1 2 3 0 1 2 3 Total out of 9 2. Evaluating Ideas We use a consistent set of evaluation criteria to identify our best ideas. We have an excellent record of halting projects if/ when they are deemed unviable. Our criteria for judging ideas is widely understood and accepted by the organization. Strongly Disagree Disagree Agree Strongly Agree 0 1 2 3 0 1 2 3 0 1 2 3 Total out of 9 3. Managing Ideas We have a well-defined approach for moving ideas from concept to launch. Our innovations are always launched in a timely manner. Our innovation process begins with minimal investment in many ideas, and investment is increased for only the best idea/s. Strongly Disagree Disagree Agree Strongly Agree 0 1 2 3 0 1 2 3 0 1 2 3 Total Process score out of 27 Total out of 9 SEE SCORE ASSESSMENT ON NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 2 Essentials Guide Innovation Process Workbook Process Scorecard: Analyze Your Capabilities + Prioritize Efforts Scores for Each Element Refer to page 2 and transfer your total score for each behavior into column 2: Element Score Your Score Weak, Moderate, or Strong? Gathering Ideas Managing Ideas Evaluating Ideas Total = Compare each of your element scores above to the ranges below. According to your score, rank each element as weak/moderate/strong and write on line provided in column 3 above. Element Score Assessment 0–3 Weak: This behavior is missing from your process and should be addressed immediately. 4–6 Moderate: Some aspects of this element are present in your process, so review the attributes in which you scored low to identify where to focus improvement. 7–9 Strong: This element is clearly present in your process and all related activity/support should be maintained. Total Process Score Review your total process score from page 2 and compare it to the ranges below to see how your innovative your process is...or isn’t. Total Score Assessment 0–15 Weak: Your innovation process is disorganized, and you’re not reaching your intended goals. You need to cultivate capabilities in all 3 areas of the innovation process. 16–30 Moderate: Some aspects of an innovation process are in place, but improvement is needed. 31–45 Strong: Your organization demonstrates a strong process, so sustain your efforts and use this Workbook to further evolve it. Now that you have an accurate sense of your current innovation process, let’s turn to page 8 of the Guide. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 3 Essentials Guide Innovation Process Workbook Gathering Ideas: Choose Your Idea-Submission Channels How many idea-submission channels does your organization currently have in place? A robust innovation process should have a variety – at least 3 – channels from internal and external sources. This optimal number allows your team to collect ideas from several channels without overwhelming them with too much data. Review the channels below, and check the boxes that represent either an existing or new idea-submission channel opportunity for your organization. Use the empty space to add any that aren’t listed. A digital form on your Web site, where the general public can offer improvements for existing products/ services or ideas for new products/services. A virtual submission box on your intranet for employees and/or a password-protected extranet for partners/ vendors. An open-innovation platform for the public to submit ideas, which are vetted by a 3rd party such as yet2 or NineSigma. A dedicated email address for innovation (e.g. MyBigIdea@yourorganization.com) that appears on your Web site, in the employee newsletter, and on external communication materials. An innovation hotline where consumers can leave a voicemail describing their idea. A wiki (internal or password-protected for public use) to enable real-time collaboration and idea building. Quarterly idea-generation sessions that are open to all employees and positioned as the only channel for them to submit ideas for innovation. Business unit or company-wide idea ‘Jams’ that focused on addressing specific business challenges. Partner or vendor brainstorm sessions that bring outside perspectives. _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ You’ve chosen your idea submission channels, but how do you get people excited to use them? Turn the page for tips on popularizing your channels. GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 4 Essentials Guide Innovation Process Workbook Gathering Ideas: Popularize Your Idea-Submission Channels Review the tactics below, and check every box that offers a relevant solution for your idea-submission channels. Use the empty space to add any that aren’t listed. Go public. Combat lack of awareness with a 360-degree approach to publicizing your idea submission channels. Dedicate space on your intranet to evaluation criteria, submission format, and directions for idea submission Build a section on your Web site outlining your innovation process and how to participate Send out a press release announcing your new idea-submission channels and inviting the public to participate Announce idea submission as a new aspect of every employee’s job description. Mandate one idea per quarter/year/etc. per employee, and program your ideasubmission portal to auto-reply with acknowledgment of submission Add a footer to the branded signature of every email from your innovation team that contains a link to a submission form or an email address for idea submissions Create a monthly challenge…and reward the winner/s. Encourage idea generation that’s in sync with your innovation strategy through monthly challenges like “How can we increase our revenues in the senior market?” Publicize the owner/s of winning idea through your intranet/e-letter and reward accordingly. Adopt an idea-management system. Software help can simplify the idea-submission process on the front- and back-end. The most popular options are included in our Resource List (request it by emailing innovate@ futurethink.com). What’s the name for the idea? (Give it a creative name to make it memorable) Give us a brief description (4 – 5 sentences). How does it work? What’s in it for us? What’s in it for customers? What makes this idea unique? Establish a consistent idea-submission form. Instead of receiving pitches that run the gamut What problem does this idea solve for customers? between lengthy business plans and 2-sentence raw ideas, standardize your idea-submission form. Consider the following when creating your idea submission form. Keep it short and focused. Too many questions will discourage submissions, and too few will prevent your review team from grasping the scope and potential of an idea. Limit the form to 4 5 fields such as: Name your idea (make it as memorable and marketing-friendly as possible) What is your idea? (limit explanation to 5 sentences or fewer) How does it work? What makes this idea unique? What makes it valuable to our organization? You’ve now completed the first element of your innovation process. Turn to page 11 of the Guide. Which customer segment does your idea target? What problem does this idea solve for those customers? Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 5 Essentials Guide Evaluating Ideas: Innovation Process Workbook Evaluation Criteria Exercise Let’s determine idea-evaluation criteria for your organization. The following exercise should be conducted with other members of your innovation team with the goal of selecting 4-6 evaluation criterion. Through experience, we’ve found that the more criteria you apply, the more restrictive your innovation process becomes. This is due to fewer ideas passing all the criteria. Conversely, if you put too few criteria in place, you risk approving nearly every idea that’s submitted. The sweet spot of 4 – 6 criterion helps you avoid both of these situations. And as with other aspects of your process, criteria can (and should) be adjusted over time through trial and error. FACILITATION GUIDE SUGGESTED AUDIENCE: • Senior-level members of innovation team. SET-UP: • The worksheet on page 8 provides sample criteria to help you identify 4 – 6 evaluation points. This criteria will be used to create your screener, and each criterion must be framed as a yes/no question. • E xamples: Does this idea support our current strategy? Does this idea fulfill an important for our customers? Does a lucrative market exist for this idea? SUGGESTED MATERIALS: Worksheets (enough for each participant, plus a few extra) Whiteboard or flipcharts (use them to write down all group ideas; no idea is a bad idea) Colored markers, pens, and pencils (separating ideas by color will help organize your thoughts) Several pads of sticky notes RECOMMENDED TIMING: STEP 1. Introduction: STEP 2. Define Criteria: STEP 3. Individual Presentation: STEP 4. Group Discussion: STEP 5. Voting: 5 – 10 min. 20 – 30 min. 5 min. + 5 min. Q&A (optional) 20 – 30 min. 10 – 15 min. 60 – 95 min. GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 6 Essentials Guide Innovation Process Workbook Evaluating Ideas Evaluation Criteria Exercise (Cont.) HOW IT WORKS: Step 1. Introduction: Begin by reminding participants that the goal is to select 4 – 6 evaluation criterion that will be used to judge all idea submissions. Ideas that meet your criteria will be deemed innovative and are eligible to move forward in your innovation process. Step 2. Define Criteria: Each participant may choose 4 – 6 criterion from the worksheet samples or develop their own, along with reasons for the criteria they chose. Step 3. Individual Presentation: One by one, participants should share their choices with the group, ideally on a flipchart or whiteboard. If possible, build in time for a Q&A (see Facilitation Notes below) for participants and each presenter. By the end of the last presentation, every proposed evaluation point should be written on the flipchart or whiteboard. Step 4. Group Discussion: Often, a handful of evaluation points on the whiteboard will be echoed by multiple presenters. Once you have a clear consensus on these, facilitate a group discussion to discuss the remaining points: • Which criteria are you most passionate about and why? • If you disagree with the group majority, tell us why particular criteria should be included. • Who has an idea about how we can we modify the criteria to gain group consensus? Step 5. Voting: After wrapping the discussion, each participant should indicate their 4 – 6 votes by placing a sticky note or dot with their name on the whiteboard beside their selections. The 4 – 6 criteria with the most votes becomes your organization’s evaluation criteria. If a tie occurs, debate the pros and cons of each criterion as a group, and hold a deciding vote. FACILITATION NOTES • Optional Q&A: Allowing time for a Q&A between each presenter and the group greatly enriches the discus- sion and provides clarification on why certain choices were made. The following questions can help focus the Q&A discussion: • Why did you choose these criteria as part of your definition? • Why is this criterion relevant for our organization? • Conversely, why do you think it’s irrelevant? • Group Consensus: While consensus on evaluation criteria is the goal of this meeting, a series of meetings may be necessary for everyone to agree on final decisions. If a consensus isn’t reached today, schedule the next meeting and discussion before dismissing the group. Print the worksheet on the following page to complete the exercise above. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 7 Essentials Guide Evaluating Ideas: Innovation Process Workbook What Criteria Will You Use? Define Your Idea-Evaluation Criteria Which of the following evaluation points are crucial to your organization’s innovation process? Check 4 – 6 boxes of criteria and use the blank space to add any that aren’t listed. Note your reasons for your selections and be prepared to share these with the group. Suggested Evaluation Criteria Why Is This Criterion Important? On-Strategy: Does this idea support our current strategy? Will it help us meet our goals? Feasibility: Is this idea technically viable for us? Customer Need: Does this idea fulfill an important need for our customers? Funding: Do we have the capital required to make this idea a success? Brand Fit: Does this idea enhance or expand our brand positioning? Market/revenue: Does a lucrative market for this idea exist? Competitive Advantage: Does this idea create a competitive advantage for our organization? Capabilities: Do we have (or can we acquire) the resources (technology, skills, etc.) to implement this idea? Ownership: Can we identify a clear department/ agency/team to own this idea? Scalable: Does this idea show potential for performing on a larger scale? Game-Changer: Is this a truly breakthrough idea? Congratulations on defining your evaluation criteria (cue the applause here). Now that you’ve taken a group vote, transfer the finalized 4 – 6 criteria into the left column of your screener on the next page. When you’re done, return to page 14 of the Guide. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 8 Essentials Guide Evaluating Ideas: Innovation Process Workbook The Screener Your Screener This screener should be applied at the onset of your innovation process to both external and internal ideas. Complete one worksheet for every idea you are evaluating. Idea Name: Idea #: Internal or External Idea? (circle one) Date Submitted: Screener Questions (Transfer your evaluation-criteria questions into this column) Yes or No? If yes, why? Total Number of Yes Answers = Next Step? (check one) Go: Proceed to Next Stage Stop: File Idea in Repository Hold: Reconsider at Next Screening Session Screened by: _______________________________________________________________________ Signature: _________________________________________________________________________ Date: _____________________________________________________________________________ GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 9 Essentials Guide Evaluating Ideas: Innovation Process Workbook The Screener (Cont.) How to Use Your Screener By transferring your evaluation criteria from page 8 into your screener on page 9, you’ve created the first layer for evaluating the innovation potential of new ideas. To make effective use of the Screener, utilize the best practices below. Establish the rule on passing. Decide in advance what constitutes a screener-approved idea: Should an idea meet all 6 of your criterion? Or just 4? If you opt for the latter and find your pipeline filled with ideas that never make it to the launch phase, consider increasing the number of criteria you apply. Choose your screener team carefully. The individuals who screen ideas should be impartial, familiar with the organization’s goals and strategy, and empowered to make decisions. They should also demonstrate an ability to see the potential of ideas in raw form. Test your screener. Take a project currently in the pipeline and run it through the screener. Ask other members of the screener team to do the same. Use your findings to refine your evaluation criteria or the rule for passing the screener. Formalize next steps for screener-approved ideas. Ideas that pass the screener should immediately move into your organization’s pipeline. Whether this means the idea is assigned to a team for testing, feasibility studies, or market research, make sure ideas don’t languish out of sight. Add a recurring screening event to the calendar. To keep your pipeline moving, formalize a schedule for screening new ideas on a quarterly basis. GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 10 Essentials Guide Evaluating Ideas: Innovation Process Workbook The Scorecard How to Use Your Scorecard While the screener evaluates raw ideas, your scorecard evaluates ideas in various stages of your innovation process. Ideas that reach the scorecard phase should come with an idea summary or a project brief, which you and the scorecard team will use to score the idea. Because scorecard ideas are no longer raw and often come with research or feasibility tests, this evaluation step can provide deep insight into which ideas should receive increased funding and which should be halted. Create a scorecard guideline. To give scorers a common understanding of the scoring range for each criterion, create a scorecard guideline that defines high/medium/low scores for each criterion. For illustration, see the sample guideline below with a scoring scale and explanations of the scores. EVALUATION CRITERIA 1–3 = LOW SCORE 4–7 = MEDIUM SCORE 8–10 = HIGH SCORE How well does this idea fulfill an important need of our customers? • Fulfills an unimportant customer need • Does not satisfactorily fulfill the need • Fulfills a moderately important customer need • Does an average job of fulfilling the need • Fulfills a critical customer need • Fulfills the need completely and holistically 2. Strategic Alignment. Little or not at all Moderately Highly aligned with our strategy 3. Market/Revenue. Less than $50 million $50–$150 million Above $150 million 1. Customer Need. How well does this project support our strategic objectives? How attractive is the market growth and size? Note: Numbers are for illustration only. Add priority to your scorecard. For most organizations, certain criterion is more important than others. To reflect each crite- rion’s priority, we recommend assigning a percentage of 100 to each. For example, if Customer Need is the main priority of your innovation goals, you might give it a priority factor of 60, and split the remaining 40 among your remaining criterion. See the graphic below for a completed example of the scorecard formula. SCORECARD QUESTIONS PRIORITY FACTOR (Pre-fill this column with a value of 1 – 100 that reflects the criterion’s importance in your innovation process) 1. Customer Need. How well does this idea fulfill an important need of our customers? 60 CRITERIA SCORE (On a scale 1 – 10, how well does this project address the criterion?) X 5 = TOTAL SCORE (Multiply Priority Factor x Criteria Score) WHY THIS SCORE? (Provide detailed feedback here) 300 This project improves on existing product X, but it’s only fulfilling a moderately important customer need. Establish the passing score. Decide in advance what total score an approved idea needs to achieve. If a review of your pipeline 6 months or a year from now reveals that it was filled with projects that never made it to the launch phase (or failed in the market), regroup about increasing the benchmark score for future innovation projects. GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 11 Essentials Guide Evaluating Ideas: How to Build a Process for Innovation The Scorecard Your Scorecard This scorecard should be applied at various points in your innovation process to ideas that are currently in your pipeline. Each innovation project should come with an idea summary or project brief, which should be provided in to all scorecarders in advance and used to complete this worksheet. Innovation Project Name: Project Leader: Date Submitted: CRITERIA SCORE PRIORITY FACTOR SCORECARD QUESTIONS (On a scale 1 – 10, how well does this project address the criterion?) (Pre-fill this column with a value of 1 – 100 that reflects the criterion’s importance in your innovation process) 1. TOTAL SCORE X (Multiply Priority Factor x Criteria Score) WHY THIS SCORE? (Provide detailed feedback here) = 2. 3. 4. 5. 6. INNOVATION PROJECT SCORE: (add your Total Score column for this sum) Next Step? (check one) Go: Proceed to Next Stage Stop: File Idea in Repository Hold: Reconsider at Next Scoring Session Scored by: _______________________________________________ Signature: _______________________________________________ Date: ___________________________________________________ GO TO NEXT PAGE Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 12 Essentials Guide 2. Evaluating Ideas: How to Build a Process for Innovation The Scorecard (Cont.) How to Use Your Scorecard Now that you’ve built your scorecard, review the best practices below for organizing the scorecard team and leading its sessions. Assemble a diverse team of scorecarders. In addition to your innovation team, consider recruiting individuals from legal/compliance, R+D, outside experts, and consultants who can offer fresh insights. Establish rules of engagement for scorecard sessions. • To maximize productivity in these meetings, email attendees in advance and provide related materials such as idea summaries or project briefs, a blank scorecard worksheet, and scorecard guidelines. Remind everyone that they are expected to be familiar with all review materials by the start of the session • During sessions, the group should complete and review scorecard worksheets and decide on the Next Step for each project. • Judge all projects fairly and consistently without hidden agendas or favoritism. • Enforce completion of the “Why this Score?” column of the scorecard. Those notes serve as invaluable feedback for teams working on the associated project. Test your scorecard. As with the screener, take a project currently in your pipeline and run it through the scorecard. Ask other scorecarders to do the same. Use your findings to refine your evaluation criteria or the benchmark for passing the scorecard. Add a recurring scorecard event to the calendar. To keep your pipeline moving, formalize a schedule for scoring projects on a quarterly basis. Review and balance your innovation portfolio. In addition to screening and scoring new ideas, are you also taking stock of what’s already in your innovation pipeline? A portfolio matrix offers a panoramic perspective of new projects and those in development so you can see if you’re distributing risk evenly across your business. A real-time snapshot of your entire pipeline helps you (and senior leaders) make informed decisions about where to focus your innovation efforts. Bravo: You’ve now completed the second element of your innovation process. Let’s turn to page 16 of the Guide. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 13 Essentials Guide 3. Managing Ideas: Innovation Process Workbook Create Your Process Roadmap As we’ve seen in the Guide, the exact steps innovators use to define their roadmap can vary. However, the following steps provide a foundation for an innovation process across myriad industries. Step #1. Idea Development: Raw ideas are generated from a wide net of sources. Step #2. Concept Development: Ideas are screened and those with strong potential are expanded into business concepts. Step #3. Business Development: Concepts are broadened into business plans with financials, revenue potential, market estimates, pricing, development plans, competitive data, and technical specifications. Step #4. Technical Development: Prototypes are created, features/functions are tested, and packaging is designed. Step #5. Market Development: Teams conduct final refinements and prepare for launch with a rollout strategy. Each of the above steps should also include related details such as: • Participants: Who (both evaluators and project teams) is involved at this step? • Activities: What are project teams doing at this step? • Deliverables: What deliverables are due during this step? • Evaluation Decision: What specific decision are we making during this step? • Evaluation Tools: Which evaluation tool/s are we using to make an informed decision? • Metrics: What measures are we using to ascertain whether this step in our process is working? • Post-Evaluation at Each Step: What happens at the end of this step (communication, pipeline status, etc.) before moving on to the next one? Who doesn’t love an example? Review the sample roadmap on the next 2 pages before drafting your own on page 17. Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 14 Who is involved at this step? (Outline the specific players for both project and evaluation teams.) What are project teams doing at this step? c. Activities submitters • Individual Hundreds for feedback? 20 - 25 unique? • What makes it customer needs • Look at trends channels for idea submission, both internally and externally this idea solve for those customers? • What problem does segment does this idea target? • Which customer valuable to our organization? • Business plan, ROI, and • Proposed pricing specs Fine-tune Review test results and chart next steps Debrief feedback • Gather customer technical specifications, industry regulations • Features/ functions, estimates, market size, etc. • Competitive analysis • Financials revenue for feedback • Define information areas detailed value proposition Conduct pilot test • Customer requirements, Create prototype with features /functions/ design Build business case Add necessary resources (sufficient staff, budgets, etc.) Increase resources Expand strong concepts into business plans: Build business case Provide sufficient resources for rapid investigation Utilize crossfunctional resources feedback markets/ geographies. • Determine specific milestones • Define timelines/ Launch Plan Present final design packaging, marketing, messaging, and other materials Packaging Test final prototype or experience Make final changes Provide project team with all the resources needed to bring the project to market Expand team Innovation Process Workbook • Establish multiple Generate ideas and predictions beyond your industry • What makes this idea • Identify unmet Refine raw ideas Expand ideas into more detailed concepts by asking: Give approved ideas to an individual or team for further exploration Assign ownership • Assign project to specific business team emerging business, cultural, and customer forces that affect the organization • Stay on top of Conduct ongoing research evaluation team • Screeners on 1-3 • Innovation team • Product/service teams • Senior management • Present to experts, partners, and/or vendors for 3-5 e l p • Innovation team • Scorecarders on evaluation team • Cross-functional management team • Bring in outside experts, partners, and/or vendors 20 - 25 m a S b. Participants (Estimate the number of ideas* you’ll be evaluating/ building at each step) *Figures are shown for illustrative purposes only a. N umber of Ideas/ Projects STEP #1. IDEA STEP #2. CONCEPT STEP #3. BUSINESS STEP #4. TECHNICAL STEP #5. MARKET DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT Essentials Guide Managing Ideas: Sample Roadmap Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 15 Screener 1-page submission form What specific decision are we making during this step? What measures are we using to ascertain whether this step in our process is working? g. Metrics • 20 - 30 page business • 1 - 3 page concept Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved (incremental vs. game-changing) • Diversity of ideas submitters • Number of idea submitted • Number of ideas Additional exploration of this idea? Increase investment for development? • Number of approved vs. rejected projects • Average scores for projects • Average time spent at this stage • Average time to market Dedicate a team for further expansion? Evaluate new projects against existing portfolio Portfolio Matrix project to evaluation team/ upper management by innovation team Greenlight or halt this project? Launch this offering? • Product/ service prototype • Launch plan • 1 - 2 hour presentation of • Revised business plan/test results 1-hour presentation of project to evaluation team/upper management by innovation team test plan with product, marketing, customer service, legal, and logistic teams) • Communicate and e l p Evaluate concepts using scorecards with evaluation team Scorecard of project to evaluation team/ upper management by innovation team • 1-hour presentation project by evaluation team • 1-hour group review of • 15-minute group discussion of idea by evaluation team plan description for each idea external feedback and refine concept accordingly results from pilot testing to refine details of prototype and packaging design • Use feedback and Continue testing distribution, and pricing • Sourcing, sales, Innovation Process Workbook f. Evaluation Decision • Obtain internal and Refine through feedback • Metrics/ROI for success vendors • Proposed partners/ plans, operational details, roll-out strategies • Overview of development external feedback and refine concept accordingly • Obtain internal and Refine through feedback success factors? • What are the critical potential? • What is its revenue m a S process for routing, storing, and retrieving ideas from a repository • Create a simple ideation sessions regularly • Hold internal Review ideas Which evaluation tool/s in pipeline on a quarterly basis are we using to make an informed decision? e. E valuation Tools What deliverables are due during this step? d. Deliverables What are project teams doing at this step? and other external partners in ideation c. Activities (cont.) • Include vendors STEP #1. IDEA STEP #2. CONCEPT STEP #3. BUSINESS STEP #4. TECHNICAL STEP #5. MARKET DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT Essentials Guide Managing Ideas: Sample Roadmap (Cont.) 16 Define what happens at the end of each step of your innovation process. (Circle those that are relevant or add your own.) a S • Is this idea/project building a key aspect of our innovation portfolio? • Have we routed unused/rejected ideas/projects to our repository? • Have we communicated key learnings from this step to the organization at large? • Are teams sufficiently motivated to complete the next step? • Do we need to modify or offload other tasks from participants in order to complete next steps? h. Post-Evaluation • What are the next steps for this concept/project? at Each Step • Have we clearly articulated these to participants/project teams? e l p m STEP #1. IDEA STEP #2. CONCEPT STEP #3. BUSINESS STEP #4. TECHNICAL STEP #5. MARKET DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT DEVELOPMENT Essentials Guide Innovation Process Workbook Managing Ideas: Sample Roadmap (Cont.) Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 17 1 – 3 page submission form Evaluation team: Project team: STEP #1. Which evaluation tool/s are we using to make an informed decision? (Circle those that are relevant or add your own.) • Screener • Scorecard • Portfolio matrix • Scorecard • Portfolio matrix evaluation team • 1-hour presentation to • 15-minute group discussion of idea by evaluation team plan • 20 – 30 page business Evaluation team: Project team: STEP #3. description for each idea • 1 – 3 page concept Evaluation team: Project team: STEP #2. • Scorecard • Portfolio matrix evaluation team/upper management • 1-hour presentation to test results • Revised business plan/ prototype • Product/service Evaluation team: Project team: STEP #4. • Scorecard • Portfolio matrix presentation to evaluation team/upper management • Launch plan • 1 – 2 hour Evaluation team: Project team: STEP #5. Innovation Process Workbook e. Evaluation Tools Screener What deliverables are due during this step? (Circle those that are relevant or add your own.) d. Deliverables What are the specific activities you need teams to do at each step? c. Activities Who is involved at this step? (Outline the specific players for both project and evaluation teams) b. Participants (Estimate the number of ideas you’ll be evaluating/building at each step) a. Number of Ideas/ Projects PHASE NAME: Use the questions in the far left column to complete your roadmap. If you find yourself stalled or stumped, review the real-world examples on page 17 of the Guide, and refer to the sample on the previous 2 pages of this Workbook. Feel free to make notes and revisions on these 2 pages; you’ll be transferring content into a final 1-page plan. Draft Your Process Roadmap Essentials Guide Managing Ideas: Draft Your Innovation Roadmap Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 18 • Average scores for projects • Average time spent at this stage • Average time to market proved vs. rejected projects • Average scores for projects • Average time spent at this stage • Average time to market What are the next steps for this concept/project? (incremental vs. game–changing) • Diversity of ideas submissions • Sources of idea proved vs. rejected projects • Number of ap- submitted • Number of ap- STEP 3: • Number of ideas STEP 2: market • Average time to at this stage • Average time spent projects • Average scores for proved vs. rejected projects • Number of ap- STEP 4: Do we need to modify or offload other tasks from participants in order to complete next steps? market • Average time to at this stage • Average time spent projects • Average scores for proved vs. rejected projects • Number of ap- STEP 5: Innovation Process Workbook Are teams sufficiently motivated to complete the next step? Define what happens Have we clearly articulated these to participants/project teams? at the end of each step of your innovaIs this idea/project building a key aspect of our innovation portfolio? tion process. (Circle those that are relevant Have we routed unused/rejected ideas/projects to our repository? or add your own.) Have we communicated key learnings from this step to the organization at large? h. P ost-Evaluation at Each Step How do you know if this step in your process is working smoothly? What measures will you use? (Circle those that are relevant, and use the spaces provided to enter your own.) g. M etrics for Success What specific decision are we making during this step? f. E valuation Decision STEP 1: Essentials Guide Managing Ideas: Draft Your Innovation Roadmap (Cont.) Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 19 Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved STEP #2: STEP #3: STEP #4: STEP #5: Nicely done! Turn to page 19 of the Guide for advice on implementing your organization’s roadmap. h. P ost-Evaluation at Each Step g. M etrics for Success STEP #1: Innovation Process Workbook f. Participants e. Evaluation Tools d. E valuation Decision c. Deliverables b. Activities a. N umber of Ideas/ Projects PHASE Transfer your notes from pages 18 -19 to complete the roadmap for your innovation process. Finalize Your Roadmap Essentials Guide Managing Ideas: Finalize Your Innovation Roadmap 20 h. P ost-Evaluation at Each Step g. M etrics for Success STEP #1: STEP #2: STEP #4: STEP #5: Nicely done! Turn to page 19 of the Guide for advice on implementing your organization’s roadmap. STEP #3: Innovation Process Workbook f. Participants e. Evaluation Tools d. E valuation Decision c. Deliverables b. Activities a. N umber of Ideas/ Projects PHASE Transfer your notes from pages 18 -19 to complete the roadmap for your innovation process. Finalize Your Roadmap Essentials Guide Managing Ideas: Finalize Your Innovation Roadmap Innovation Simplified | innovate@futurethink.com | P 646-257-5737 | © Future Think LLC. All rights reserved 21