PCKTTI/ADM/F16
PC KINYANJUI TECHNICAL TRAINING INSTITUTE
COURSE OUTLINE
Lecturer: Japheth Omae
Course: Diploma in Hospitality (F&B)
Subject: Housekeeping Theory
Class: DCA 17(J) A2/ DCA 17(J) B NYS Year 2017 Term: II
Date of Preparation: 12th April, 2017
WEEK
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2
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3
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4
4
CONTENT
REPORTING
INTRODUCTION TO ACCOMMODATION OPERATION
a) Definition of terms
b) Components of accommodation
c) Organizational structures
d) Duties
e) Attributes
HYGIENE DURING OPERATIONS
a) Definition of terms
b) Importance
c) Personal hygiene and safety
d) Role of Public Health and Safety
e) Common infections
f) Infection control measures
g) Fire safety
SAFETY DURING OPERATIONS
a) Definition of terms
b) Importance of safety
c) Measures during operations
d) Role of Public Health Act in safety
e) Safety precautions during operations
f) Types of fires
g) Fire safety measures
h) Fire – fighting procedures
CLEANING EQUIPMENT AND MATERIALS
a) Definition of terms
b) Classification
c) Properties
d) Choice, use and storage
CLEANING AND SPECIAL TREATMENT AGENTS
a) Definition of terms
b) Classification
c) Properties
d) Choice, use and storage
CLEANING
a) Definitions
b) Reasons for cleaning
c) Types of soiling
d) Cleaning methods
e) Frequency of cleaning
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HOURS
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5
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12
f) Cleaning schedules
g) Work organization
h) Cleaning systems
CONTINUOUS ASSESSMENT TEST 1
CLEANING OF SURFACE FINISHES USED IN BUILDINGS
a) Types
b) Use, care and maintenance
c) Stains
d) Stain removal
METHODS AND PROCEDURE FOR CLEANING DIFFERENT
AREAS
a) Procedures
b) Cleaning methods
c) Time plan
INTERIOR DECORATION
a) Definitions
b) Principles of interior décor
c) Plants and flowers
CONTINUOUS ASSESSMENT TEST 2
FURNISHINGS
a) Definitions
b) Selection
c) Use, care and maintenance
SECURITY IN HOUSEKEEPING
a) Definition
b) Importance
c) Security measures
ASSIGNMENT REVIEW AND CONSULTAION
EXAMINATIONS
EXAMINATIONS
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INTRODUCTION TO ACCOMMODATION OPERATION
Objectives
By the end of the sub-module unit, the trainee should be able to:
a) define terms
b) list components of the accommodation department
c) describe organizational structures of accommodation establishments
d) explain the duties of the various accommodation staff
e) state the attributes of accommodation staff
Introduction
In any residential establishment, be it hotel, hostel or hospital, the basic requirements of the guest
are food, drink and accommodation; accommodation being the space and facilities needed for
sleeping and / or living (Branson & Lennox, 2006). On arrival the guest enters the reception area
and gains an impression of the establishment from what can be seen, mainly from the appearance
that it represents. On reaching the room, the guest explores the surroundings more closely; he or
she takes a closer look at the décor, the furnishings and furniture, especially the bed, and the
cleanliness and comfort of the surroundings. By this time the guest is able to judge the standards
of the establishment if they are meeting with the requirements and if they are providing
satisfaction. The basic service provided should be a good rest in clean, comfortable and safe
surroundings. In a hotel the letting of accommodation earns most money and the satisfaction of
the guest is of prime importance. Accommodation services are therefore essential in all types of
establishments, whether hotels, clubs, hospitals or hostels etc., in order that there shall be
comfort, cleanliness and service, and all these should be the concern of every member of the
establishment.
a) Definition of terms
1. Housekeeping: Housekeeping may be defined as the provision of a clean, comfortable and
safe environment.
2. Accommodation: Accommodation refers to premises other than a domestic dwelling whereby
shelter, food, beverages and other facilities are provided to guests for use.
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3. Accommodation Management
It involves planning, organizing, controlling, coordinating, identifying, and controlling all the
resources housekeeping department.
4. Operation – A manner of function or a process
5. Laundry- Laundry is a place where clothes and linens are washed or dry cleaned, and ironed/
Laundry is the action or process of washing clothes and linens/ Laundry is used to refer to
clothes, sheets, and towels that are about to be washed, are being washed, or have just been
washed/ A laundry or a laundry room is a room in a house, hotel, or institution where clothes,
sheets, and towels are washed
6. Front office – It is a room for welcoming, registering, directing, consulting, checking in and
out the guests/ visitors
Classification and Organization
Hospitality organizations are either classified as commercial or welfare establishments (Branson
& Lennox, 2006). The commercial establishments are those that make profit, and they involve;
hotels of various kinds, motels, town and country clubs, boarding houses and holiday camps
among others. The welfare establishments satisfy social needs and they include; university halls
of residence, hospitals, hostels, prisons, armed forces bases, and homes of various kinds. In many
of these establishments the housekeeper would have one or more assistants working under her or
him. The assistants will supervise those undertaking actual cleaning and carry out work
delegated to them by the housekeeper. These assistants, or supervisory staff, may be given
different titles in establishments, as may the operatives.
b) Components of accommodation
In an establishment there are three components particularly concerned with accommodation
1. The front office department, whose staff sell and allocate the accommodation;
2. The housekeeping department, whose staff plan provide and service the accommodation;
3. The maintenance department, whose staff provide adequate hot and cold water, sanitation,
heating, lighting and ventilation as well as maintaining and repairing individual articles and areas
within the accommodation operation.
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c) Organizational Structures of Accommodation Establishments
Figure 1: Organization Chart of a Typical Housekeeping Department in a Large Hotel
Head
Housekeeper
Deputy Head
Housekeeper
(First Assistant)
Assistant
Housekeeper
Linen Keeper
Linen Maids
Room Maids
Staff Maids
Floor
Housekeepers
Cleaners
Florist
Assistants
House Porters
Valets
In most hotels it is usual for the manager to confer with the heads of departments regarding
matters concerning their departments. The manager’s understanding of the work of each
department is helpful for all concerned. S/he should inform the housekeeper of alterations or
arrangements which may affect the running of the department, and s/he should inform him of any
disturbances or unusual occurrences created by guests in their rooms, and any other matters
which may require the general manager’s attention or advice.
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Ladies'
Cloakroom
Attendants