Contents
Task 1: ........................................................................................................................................ 4
Background details of the organization. ................................................................................ 4
What is Sensus BPO Business Process? ................................................................................ 6
What is Supporting Process?.................................................................................................. 7
Explain data that have been used by the different process models given above.................... 9
Differentiation between data classification based on the selected organization in terms of
structured, semi structured and unstructured. ...................................................................... 10
Structured Data .................................................................................................................. 10
Semi Structured Data ......................................................................................................... 10
Unstructured data ............................................................................................................... 11
What are the application software used in the given process models. ................................. 12
Evaluate the benefits and drawbacks of using application software as a mechanism for
business processing. ............................................................................................................. 13
Discuss on business intelligence functionalities and the tools and techniques associated
with them using specific examples chosen from the selected organization processing. ..... 14
Sisense ................................................................................................................................ 14
Looker ................................................................................................................................ 15
Reporting ............................................................................................................................ 16
Data Mining ....................................................................................................................... 16
Task 2 ....................................................................................................................................... 17
Compare the tools and technologies associated with the business intelligence
functionalities and support available for business decision making at various levels within
the organization .................................................................................................................... 17

Compare the types of support available for Business Decision making at different
levels of the organizational structure ................................................................................. 17

What are the business intelligence tools commonly used in selected organization?
Justify with specific examples of the key features of business intelligence functionality. 17
Types of organizational structure ....................................................................................... 17
Hierarchical structure ......................................................................................................... 17
Matrix Structure ................................................................................................................. 18
In a Matrix organizational structure, the reporting connections are set up as a
framework, or matrix, instead of in the conventional chain of importance. It is a kind of
hierarchical administration wherein individuals with comparable abilities are pooled for
work assignments, bringing about more than one manager to report to. ....................... 18
Horizontal or flat layout ..................................................................................................... 18
Network structure ............................................................................................................... 19
Line Organizational Structure ............................................................................................ 20
Sisense ................................................................................................................................ 21
Executive Dashboards ........................................................................................................ 22
Part 3 ................................................................................................................................... 24
1
Design a simple business intelligence tool/application with user friendly and
functional interfaces that can perform a specific task to support problem solving or
decision making at an advanced level the selected organization. .................................. 24
Provide a critical review of the design in terms of how it meets a specific user or
business requirement and identify what customisation has been integrated into the
design. ................................................................................................................................. 24
Task 4 ................................................................................................................................... 31
Discuss the importance and the impact of business intelligence tools and technologies that
can be used by the organization for effective decision making ........................................... 31
1. Identify the decision .................................................................................................. 31
2. Gather information using dashboards and reports .................................................. 31
3. Text mining .................................................................................................................... 32
4. Data mining .................................................................................................................... 32
5. OLAP (Online Analytical Processing) ....................................................................... 33
6. Forecasting ..................................................................................................................... 34
Describe the legal/ regulatory issues involved in the secure exploitation of business
intelligence tools in an organization. What are the legal issues you can identify in the
system designed by you. ...................................................................................................... 35
What are the legal issues .................................................................................................... 35

Network security ....................................................................................................... 35

Password Recovery ................................................................................................... 36

Data Protection .......................................................................................................... 36
Mobile device Accessible .................................................................................................. 37
A more mobile workforce is a more flexible as well as creative workforce. For this
reason, business use of mobile devices is increasing, furthermore as these devices become
very important tools to conduct business, increasingly responsive data is accumulated on
them, and consequently the risk associated. ...................................................................... 37
Identify new Business Intelligence trends and technologies that can be further enhance the
operational activities in the selected organisational context ................................................ 38
 Data Quality Management (DQM) ........................................................................... 38
 Data discovery ........................................................................................................... 38
 Connected Cloud ....................................................................................................... 39
 Consumer Experience ............................................................................................... 39
 Security – Digital Ethics and Privacy ....................................................................... 39
Evaluate how organisations could use business intelligence to extend their target audience
and make them more competitive within the market, taking security legislation into
consideration ........................................................................................................................ 40
1. Smart Decision Making ............................................................................................. 40
2. Smash Sales And Marketing Goals ........................................................................... 41
3. Deliver an Outstanding Customer Experience .......................................................... 41
4. Power Up Productivity .............................................................................................. 41
2
Figure 1.1 Explain the Recovery Process ......................................................................... 9
Figure 1.2 Differences between Structured, Semi-structured and Unstructured data ... 11
Figure 1.3 Sisense Application Features…………………………………………………..31
Figure 1.4 Looker Application Features…………………………………………………..32
Figure 1.5 Data Mining Process……………………………………………………………33
Figure 2.1 Hierarchical model structure chart…………………………………………... 34
Figure 2.2 Matrix organizational structure chart………………………………………...35
Figure 2.3 Flat organizational structure chart……………………………………………35
Figure 2.4 Network organizational structure chart………………………………………36
Figure 2.5 Line organizational structure chart…………………………………………...37
Figure 2.6 Sisense Application Background………………………………………………38
Figure 2.7 Executive dashboard Summary……………………………………………….39
Figure 2.8 SAS dashboard Summary……………………………………………………..40
Figure 2.9 SAS Product Overview Summary…………………………………………….40
3
Task 1:
Background details of the organization.
Name of Company: Sensus BPO Services (Pte) Ltd
Company Registration No: P V 73151
Address: No 173/2A, Bellanwila, Boralesgamuwa, Sri Lanka.
Vision: To be recognized and rewarded for being the leading provider of BPO services
globally
Mission: Help our client to achieve their business objectives by delivering innovative
solutions and the best professional services through committed and quality work.
Directors
Capt. Samantha Meealla [Managing Director]
Capt. Sarath Wanigasekara [Executive Director]
Mr. Thilak Wanigasekara [Director Operations]
Number of Employees: 146
Recovery Officers
65
Special Investigators 3
Co-ordinators 62
Software & System Support 3
Administration
Marketing
10
3
Bankers: Commercial Bank, Nations Trust Bank, Sampath Bank, Hatton National Bank,
Sanasa Development Bank, National Development Bank, Bank of Ceylon
Auditor: SBN Associates
4
ORGANISATIONAL CHART
MANAGING DIRECTOR – Secretary
Director - Secretary
General Manager
Manager
Marketing
Division
Finance Division
Recovery Division
Marketing Manager
Accountant
Secretary
Senior Supervisor
Marketing Accounts Clerks
Assistant
Investigators
Supervisor
Senior Co-ordinator
Co-ordinator
Assistant Co-ordinator
Recovery Officer
Supervisor
Senior Co-ordinator
Co-ordinator
Assistant Co-ordinator
Recovery Officer
5
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting
Processes’.
What is Sensus BPO Business Process?
Sensus BPO Services (Pte) Ltd is a Business process outsourcing (BPO) Company which
provide services throughout the customer lifecycle, including back office outsourcing,
Recoveries, Investigations, customer acquisition, customer care, transactions, business
research, analytics and consultancy
Sensus has a team of professionals with experience in business process outsourcing Services.
Our client-oriented business personnel and support staff have been carefully selected for
experience, proper attitudes and values, and are thoroughly trained and supervised to ensure
that they are constantly maintaining your good public image.
The concept of our executive management team and the infrastructure of our professionals
enable us to work with only the best integrity. Besides our team of full-time employees, we
also have empaneled freelance & part-time professionals with specialized skills who are
available on call, Depending on the needs of your project. We also understand that having the
latest technologies is not enough, we have therefore, built a management team that has both
experience and leadership qualities that command the highest level of expectations.
Anyone who is part of
Sensus BPO Services is geared to assure quality, co-ordinate with
customers and research & develop new systems & solutions. While we are focused on setting
up and managing a high-quality operation, we are also keenly focused on being an
‘intelligent’ business processes outsourcing partner.
Our reputation for putting the customer first in every area of our operation is the most
important contributor to our success and to the success of the customers we serve.
6
What is Supporting Process?
Recovery Company
If after many attempts to collect on overdue accounts, you are still losing at the debt recovery
payment, it may be time to enlist the help of a recovery Company. They can take on the
difficult challenge of tracking down your debtors. Once contact has been made, the recovery
Company will attempt to secure payment-in-full on your behalf. If the debtor cannot pay the
full amount, a payment plan may be put into place. Of course, the final decision is always
authorized by you, the creditor.
Financial Consideration
Sensus follows a Fair Debt Collection Practice. The Company will take a percentage of the
debt which successfully collected; sometimes known in the industry as the "Pot Fee" or
potential fee upon successful collection. This does not necessarily have to be upon collection
of the full balance. The Company makes money only if money is collected from the debtor
(often known as a "No Collection - No Fee" basis), Depending on the type of debt, the age of
the account and how many attempts have already been made to collect on it.
7
Call a Center
Collection calls inform debtors of their obligations and motivate repayment. If a person
answers, the call center may track statistics (e.g., the times and days when someone answers),
in order to place calls at times when the debtor is more likely to be home. We also prohibit
from using deceptive practices (for example, obscene language or threatening the debtor with
arrest, impersonating law enforcement, or tricking the debtor into making a payment).
Successful collection calls also rely on the skill and understanding of the collector making the
call. From first initial phone call, we try to establish a rapport with the debtor and to help work
out a solution to the debt owed. This may take the form of a payment plan or a discount on the
principal amount that is owed.
8
Explain data that have been used by the different process models given
above
Figure 1.1 Explain the Recovery Process
Understanding the collection process
Understanding the collection process is the key to working with a Recovery Company.
We will provide you with all the necessary information to assist you in your account
receivable management, also to make an informed decision and act as an extension of your
office.
9
To Implement Recovery Process
(1)
(2)

Have to sign an Agreement with You & Sensus BPO (Pte) Ltd.
For Recoveries Pl provide
Customer Information Sheet, (Loans, Credit Cards.)
For Investigations Pl Provide


Information Type 1 (People Outside the Company)
Information Type 2 (People within the Company)
(3) Please Issue Us Temporary Receipt Book(s)
(4) Identity Card / Authorization Letter
Differentiation between data classification based on the selected
organization in terms of structured, semi structured and
unstructured.
Structured Data
Structured data is an information whose components are addressable for viable investigation.
It has been sorted out into a designed store that is ordinarily a database. It concerns all data
which can be put away in database SQL in table with lines and sections. They have social key
and can undoubtedly mapped into pre-planned fields. Today, those data are most processed in
development and simplest way to manage information.
Example: Relational data.
Semi Structured Data
Semi-structured data will be data that does not live in a sane database but that have some
organizational properties that make it easier to analyse. With some procedure, you can store
them in the connection database (it could be hard for some sort of semi-structured data),
however semi-structured exist to simplicity space.
Example: XML data.
10
Unstructured data
Unstructured data is a data that is which isn't sorted out in a pre-characterized way or does
not have a pre-characterized data model, thus it is not a good fit for a mainstream relational
database. So for Unstructured information, there are elective stages for putting away and
overseeing, it is progressively predominant in IT frameworks and is utilized by associations
in an assortment of business knowledge and investigation applications.
Examples: Word, PDF, Content, Media logs.
Differences between Structured, Semi-structured and Unstructured data
Properties
Structured Data
Semi- Structured
Data
Unstructured Data
Technology
Based on Relation
Database table
Based on XML/RDF
Based on Character
and Binary data
Transaction
Management
Matured transaction
Transaction is adapted
and various
from DBMS not
concurrency technique matured
Flexibility
It is schema dependent It is more flexible than It is very flexible and
and less flexible
structured data but
there is absence of
less than unstructured schema
data
No transaction
management and no
concurrency
Figure 2.2 Differences between Structured, Semi-structured and Unstructured data
11
What are the application software used in the given process
models.
Application software used to process data and information. it helps end users to understand
information easily. There are lots of Software Application in market, which can purchase and
free of charge as well.
In Sensus BPO used “Microsoft Office package” for process unstructured and semiStructured data. Human resource department using a Word processing application software
for make letters. They using Spreadsheet application software to do attendance calculations
and PowerPoint application software to present reports and trainings. Moreover, Human
Resource department utilizes inside created Attendance the board framework to get and
process data from biometric unique finger print scanners. It can process in time and out time
with looking at organization strategies. Can manage all the holidays also.
Finance department using spreadsheets all the time and used Word, Excel and Adobe PDF
Application software to read documents. Most of the outside suppliers sends PDF format
documents, and “Foxit PDF Editor” use to fill and modify PDF documents.
Technology department they using web based or online handling solutions for access
Attendance system, Call management system and CCTV.
Google Chrome, Microsoft Edge and Mobile handling system used to access all above
systems.
Call a Center they using an “Avaya IP Phone System” to contact their customers easily. In
addition, they can handle all the call in one Avaya application software system. It easily to all
the employers. This system inbuilt features to reduce waiting time and workload.
12
Evaluate the benefits and drawbacks of using application software
as a mechanism for business processing.
Time saving - Application software can process data into information faster than humans,
most of the time humans using a past technology, that’s the reason human make mistakes
while going to do their process in speed. However, computers and Application software does
not make mistakes if it has correct information and required resources we can put all the
information fast.
Accessibility - All you need to access a Software application is a browser and an internet
connection. This is generally available on a wide range of devices and from anywhere in the
world, making software more accessible than the traditional business software installation.
Scalability - Software providers generally offer many subscription options and flexibility to
change subscriptions as and when needed, example when your business grows, or more users
need to access the service.
Lower cost - Software application is generally subscription-based lower initial costs. The
software provider manages the business infrastructure that is running the software. The
software applications help us to give more easy things to do business activities.
Easy upgrades - The Software application providers deal with hardware and software
updates, deploying upgrades centrally to the hosted applications and removing this workload
and responsibility from you.
13
Discuss on business intelligence functionalities and the tools and
techniques associated with them using specific examples chosen
from the selected organization processing.
Sisense
BI programming Software Sisense enable organizations to examine, break down and see
information, which can be utilized in settling on sound business choices and to concoct key
plans. The apparatus totals all required data into a particular dashboard with its simplified
usefulness and furnishes you with a granular perspective on your information. Clients can think
of reliable analysis using visual reports as a premise, making the procedure far easier and
hassle-free. The platform’s interface is easy to use, allowing users to learn system navigation
quickly and easily.
Figure 1.3 Sisense Application Features
Sensus BPO services used internally developed dashboard to monitor transactions, business
research, analytics, consultancy and testing “powerBI” application software for future
implementation.
They use internally developed Dashboard to monitor organizational capacity, raw materials and
other supplies.
14
Looker
Data discovery application Looker likewise makes it to the highest point of our best business
intelligence tools list for its instinctive data investigation approach. It has an electronic
interface that can be utilized to misuse the aptitude of organizations' investigation groups.
Utilizing the framework, groups can manufacture and share reports in a moment helping their
association use information to support business choices and actions. Looker likewise gives
clients a chance to fabricate their own expository modules and plan representations utilizing a
solitary code. Questions can be effectively delivered and streamlined with the stage's ML code.
It can examine both web-facilitated and SQL information and can suit well more than 25
information varieties, including Vertica, Hive and Google Big Query. This bit of programming
has been helping organizations support consumer loyalty and convert site traffic into
ecommerce information.
Figure 1.4 Looker Application Features
15
Reporting
BI reporting functionalities plans, Schedule and create effective, precise and legitimate reports.
BI detailing data causes clients and the executives to take choices. BI reports can arrange
"report producing time" and "receive list" to auto create and send naturally. It would create and
send day-by-day, week-by-week and month to month deals reports without human association.
Furthermore, can customize required fields and limit data scope.
Data Mining
Data mining is also a computerized method to reveal unknown, unmanaged or untouched
connections between data entities. Data mining technique helps to measure products which
consumers buy together in order to promote others. Finance services organization uses Data
mining technology to do background check of their new customers. In details about customer,
about their job and salary, about their personal background and etc. Moreover Sensus BPO
services also trying to do like this concept it is easy to handle all the customers and easy to
update all the things in one time.
Figure 1.5 Data Mining Process
16
Task 2
Compare the tools and technologies associated with the business intelligence functionalities
and support available for business decision making at various levels within the organization
 Compare the types of support available for Business Decision making at different
levels of the organizational structure
 What are the business intelligence tools commonly used in selected organization?
Justify with specific examples of the key features of business intelligence
functionality
Types of organizational structure
Hierarchical structure
In a hierarchical organization structure, workers are gathering with each representative
having one clear manager. The gathering is dependent on a couple of elements, thus
numerous models got from this. Below are few of those factors,
Function, Geography, Product
As an Example of Hierarchical structure chart
Figure 2.1 Hierarchical model structure chart
17
Matrix Structure
In a Matrix organizational structure, the reporting connections are set up as a framework,
or matrix, instead of in the conventional chain of importance. It is a kind of hierarchical
administration wherein individuals with comparable abilities are pooled for work
assignments, bringing about more than one manager to report to.
As an Example of Matrix organizational structure chart
Figure 2.2 Matrix organizational structure chart
Horizontal or flat layout
This is a Horizontal/Flat Structure type for the most part embraced by little organizations
and new companies in their beginning time. It's practically difficult to utilize this model for
bigger organizations with numerous activities and representatives. The most important
thing about this structure is that many levels of middle management are eliminated.
Figure 2.3 Flat organizational structure chart
18
Network structure
Its structure depends on open correspondence and solid accomplices; both inner and
outside. The system structure is seen as agiler than different structures since it has few
tires, more control and bottom flow of decision-making.
As an Example of Network organizational structure chart
Figure 2.4 Network organizational structure chart
19
Line Organizational Structure
Line organizational structure is one of the simplest types of organizational structures. Its
authority flows from top to bottom. Unlike other structures, specialized and supportive
services do not take place in these organizations.
The main advantage of a line organizational structure can be identified as the effective
communication that brings stability to the organization.
As an Example of Line organizational structure chart
Figure 2.5 Line organizational structure chart
20
There are lot of tools and technologies associate with Business or Organization or
Companies. They used different types of BI tools in their companies.
Sisense
Sisense is an easy to use apparatus enables anybody inside your association to oversee huge
and complex datasets just as break down and imagine this information without your IT
division getting included.
It gives you a chance to unite information from a wide variety of sources also including
Adwords, Google Analytics and Salesforce. In addition, in light of the fact that it utilizes inchip innovation, information is handling immediately contrasted with different tools.
This tool and technology easy to enter the customer’s details without any difficulties and we
can analyse financial part. Outsource companies also can easy to handle our services
company details if they want.
Figure 2.6 Sisense Application Background
21
Executive Dashboards
A dashboard provides a real-time view of your business using multiple, easy-to-read graphs.
Dashboards offers essential data customized to each executive’s duties and areas interest.
For example, a CEO needs graphs displaying revenue over the past year, month, and week.
The customer service manager needs graphs displaying average time needed to resolve
issues.
Why is this so important? Dashboards give your executives a real-time view of your
business, and alert.
Your company to problems before they get out of hand.
Figure 2.7 Executive dashboard Summary
22
SAS Business Intelligence
SAS Business Intelligence for Small-toMidsize Business gives for our Sensus BPO services
to actualize a reasonable, easy to use business intelligent arrangement. SAS business
knowledge arrangements coordinate data from over your company and provide self-service
reporting and analysis for users regardless of skill level. Decision makers spend less time
looking for answers and more time driving strategic decisions.
Figure 2.8 SAS dashboard Summary
Figure 2.9 SAS Product Overview Summary
23
Part 3
Design a simple business intelligence tool/application with user
friendly and functional interfaces that can perform a specific task to
support problem solving or decision making at an advanced level the
selected organization.
Provide a critical review of the design in terms of how it meets a
specific user or business requirement and identify what
customisation has been integrated into the design.
Before design an application we want to think about lots of things. Because that
application we design in to our customers. If we design an application, it also shows the
number of registered or first-time customers that have come into the company, which
allows them to find out whether they want to continue with their regular activities or
introduce new things to attract more customers.
In Sensus BPO Company needs to like this application,
First, we need to create a user login account as if first they ask First name, Last Name,
Mobile or Email, Date of Birth, Gender, Country and Strong Password.
24
After that, you can get our login file
Now we want to enter the all details about our customers, so let’s see what we want do
next,
SAMPLE DOCUMENTS
Sample Document 01 - Customer Information
Name
Loan No
Gender
Loan Type
NIC
Total loan
Amount
99999.99
Loan Premium
99999.99
Loan Installment
99999.99
Telephone
Mobile
Home
Office
Date of birth
Loan Period from
DD/MM/YY
Address
Home
Last Payment
(Amnt)
99999.99
Outstanding
99999.99
to
DD/MM/Y
Y
Dat
e
DD/MM/Y
Y
Office
E-Mail Address
25
Pay Slip
Pl Attach
Agreement
Pl Attach
Legal status
Property Details
Guarantor(s) information
Address
Home
Name
Office
Telephone
Mobile
E-Mail Address
Home
Office
Designation
Customer History
26
After put all the details in that application they can easily access and see their amount and
loan details about his/her. Sensus BPO decide to enter the online payment details also. Then
do not waste to come and waste customer time. Sensus BPO aim is their customer has to be
happy and surprised to use this new app. Customer can access this app from any places.
Sample Document 08 – Collection Payment Slip ( 3Copies )
Name Of the Bank
(Company Logo)
Collection Payment Slip
Receipt No 999999
Name
Card No /Remittor
A/C
No/Loan A/C No
Deposit
Cash
Amount Paid
,
Cheque
,
,
.
Amount In Words
Cheque/Receipt No
Bank
Depositors’ Signature
Authorised Person
This is the sample form of online payment slip. If u deposit the money in online, you can
access our online application and fill this form, and send it. Then easily we will decrease your
amount before 24 hours.
27
I made some application of Sensus BPO Services
Create an Account
After register this account you can get your login.
28
Admin can see all database with all customers’ details.
After login customers can fill the all details of customers.
29
30
Task 4
Discuss the importance and the impact of business intelligence tools and
technologies that can be used by the organization for effective decision
making
In general, the decision making process helps managers and other business professionals
solve problems by examining alternative choices and deciding on the best route to take.
This decision making process helps to positive impact on your organization short or long
term goals.
Let’s see steps of Decision making process,
1. Identify the decision
The first step in making
the
right
decision
is
recognizing the issue or
opportunity and choosing
to address it. Decide why
this choice will have any
kind of effect to your
customers and employees.
2. Gather information using dashboards and reports
The decision cycle begins with gathering the
right information, Scanning the environment
or internal system to see if there is a
problem. This requires making a value
judgment, determining what information is
relevant to the decision at hand, along with
how you can get it. Dashboards and reports
are mainly used for this purpose.
31
3. Text mining
Exploring and analyzing large unstructured text data aided by software called Text mining.
Text mining business intelligence tools can identify patterns, topics, keywords and other
attributes. It's also known as text analytics, People draw a distinction between the two
terms; in that view, text analytics is an application enabled by the use of text mining
techniques to sort through data sets.
4. Data mining
Data mining is the process of sorting through large data sets to identify patterns and
establish relationships to solve problems through data analysis. Data mining tools allow
enterprises to predict future trends.
32
5. OLAP (Online Analytical Processing)
By doing this, we gain insight into the reasons why customers are less satisfied a recently
launched product will show startup problems. In addition, the complexity of finding such
(causal) relationships is a bridge too far for interactive analysis.
33
6. Forecasting
Forecasting helps you to consider the not-so-far-off future and predict what kinds of
opportunities and challenges your company will experience. Business intelligence
forecasting helps to manage current budget, plan next term budget. control expenses and
find cost points.
34
Describe the legal/ regulatory issues involved in the secure exploitation of
business intelligence tools in an organization. What are the legal issues
you can identify in the system designed by you.
Security issues are a major disquiet for most companies. Companies of different sizes face
the task of protecting against cyber security threats.
Flow look into on innovations for cyber security, counterterrorism and wrong things doing
battling applications comes up short on the standard system to address these information
challenges. Chosen BI & AI advances, for example, criminal code mining and clustering,
criminal system investigation, and perception, bilingual text analysis and cyber-attack
analysis and attribution, ought to be considered for security data inquire about.
What are the legal issues

Network security
Network communication is protecting the integrity of their corporate data and mitigates
risk of a security occurrence. The purpose of a specific network infrastructure security is to
establish the technical guidelines for IT security, and to communicate the controls
necessary for a secure network infrastructure. In Sensus BPO services organization can
control and scan content of all network security system and can block removable storages
and optical storages. All incoming and outgoing are being scanned before reach it
destination and should be blocked all removable and optical drives as well.
35

Password Recovery
Passwords are the front line of security for user accounts. Unsuccessfully chosen password
may result in the negotiation of organization's complete corporate network. This would be
relevant to any hackers who is on condition that an account connected to corporate network
or systems. Therefore, we have to put the strong password and that password should
encrypt. Then hackers can’t easily get our password. We can put third party app and see
who trying to access our site, then we can immediately block that person.
 Data Protection
Data is an important part of business. Conversely, it does current disputes suitable to its
probable to establish security threats to the network. The data, which collected by
organization have another dimension. Organization collects personal data from their
customers. Such as Full name, contact number, email addresses. In loan department, they get
NIC numbers, Credit card details and details that are more personal got it. So organization
should have to save customers details and data.
36
Mobile device Accessible
A more mobile workforce is a more flexible as well as creative workforce. For this reason,
business use of mobile devices is increasing, furthermore as these devices become very
important tools to conduct business, increasingly responsive data is accumulated on them,
and consequently the risk associated.
37
Identify new Business Intelligence trends and technologies that can be
further enhance the operational activities in the selected organisational
context
 Data Quality Management (DQM)
The improvement of business knowledge to examine and concentrate an incentive from the
innumerable wellsprings of information that we assemble at a high scale, brought nearby a
lot of blunders and low-quality reports: the dissimilarity of information sources and
information types added some greater multifaceted nature to the information joining
process. The quality and the context in which data is being used and interpreted serves as
the main focus for the future of business intelligence.
 Data discovery
Data discovery has expanded its effect in the most recent year. The as of now referenced
overview led by the Business Application Research Center recorded information disclosure
in the best 3 business insight slants by the significance chain of command. BI specialists
relentlessly demonstrate that the strengthening of business clients is a solid and steady
pattern.
38
 Connected Cloud
BI tools moving to cloud based servers and solutions. most entrepreneurs knows the power if
cloud based services. customers looking for level up solution to win the business race.as a
result, proliferation of cloud-based tools available on the market. where most of the elements
– data sources, data models, processing applications, computing power, analytic models and
data storage – are located in the cloud.
 Consumer Experience
Client investigation and progressing background will be one of the central areas of business
intelligence trends in 2019. By foreseeing client conduct, the utilization of information will
turn into a significant piece of the purchaser experience and the equation for progress.
Security – Digital Ethics and Privacy
Database security has turned into a warmed discussion, both public and private organizations.
This will just get speed in 2019. Business owners will increasingly search for the most secure
arrangement that turns away risk of data breach and losses.
39
Evaluate how organisations could use business intelligence to extend their
target audience and make them more competitive within the market,
taking security legislation into consideration
Business intelligence is a significant tool for guaranteeing intensity and profitability. The
Business Intelligence Market is developing with a bunch of tools to recover, break down and
get an incentive from raw information. In this quick moving economy, the main path is to
proceed. A top-notch business intelligence arrangement can enable you to assemble complex
information and make informed business decisions in a matter of minutes.
1. Smart Decision Making
Every business intelligence tool plays a supporting role in one or more stages of the decision
cycle. The decision-making cycle consists of the following stages, which can be supported by
the following tools disparate parts of your business.
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2. Smash Sales And Marketing Goals
Giving your sales reps apparatuses that can measure their action and identify trends in client
conduct is essential on the off chance that they are to time their methodologies all the more
strategically and exploit all up-selling or strategically pitching chances.
3. Deliver an Outstanding Customer Experience
Business intelligence allows tracking where business is, where it is, and where are heading.
This enables a company to evaluate its capabilities, compare its strengths and weaknesses,
identify trends and market conditions and respond quickly to change.
4. Power Up Productivity
Business Intelligence can possibly discharge wastefulness bottlenecks, refine existing
business forms, computerize routine undertakings and bring new degrees of association and
prioritization to everyone's work. The effectiveness and profitability additions can be
impressive, including progressively responsive client administration, better utilization of
sales reps' time, and closer estimation of item advancement cycles and promoting efforts.
The productivity component is likewise apparent at a progressively senior level gratitude to
automated reporting and dashboards.
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