College of Business and Economics School of Consumer Intelligence and Information Systems Department of Applied Information Systems Learning Guide Advanced Management of IT projects ITM8X01 Mr. Kwete Mwana Nyandongo Academic year 2020 Copyright © University of Johannesburg, South Africa Printed and published by the University of Johannesburg © All rights reserved. Apart from any fair dealing for the purpose of research, criticism or review as permitted under the Copyright Act 98 of 1978 (and as amended), no part of this material may be reproduced, stored in a retrieval system, transmitted or used in any form or be published, redistributed or screened by any means electronic, photocopying, recording or otherwise without the prior written permission of the University of Johannesburg. TABLE OF CONTENTS 1. INTRODUCTION ............................................................................................... 2 1.1 Welcome ............................................................................................................. 2 1.2 School/Department information ....................................................................... 2 1.3 Lecturer information .......................................................................................... 3 1.4 Purpose and use of this learning guide.......................................................... 3 1.5 Student conduct ................................................................................................. 3 2. MODULE AND PROGRAMME INFORMATION .......................................... 4 2.1 The place of the programme in the academic disciplinary progression .. 4 2.2 Module name, code, NQF level, NQF credits and prerequisite ................. 5 2.3 Module purpose, outcomes and assessment criteria .................................. 5 3. ADMINISTRATIVE AND ORGANISATIONAL INFORMATION ................. 6 3.1 Prescribed course material .............................................................................. 6 3.2 Work schedule for the semester/year ............................................................ 7 3.3 Tutorial arrangements ....................................................................................... 7 3.4 Class and tutorial attendance .......................................................................... 7 3.5 BlackBoard access and use ............................................................................ 8 3.6 Consulting times ................................................................................................ 8 3.7 Assessment programme for the semester/year............................................ 9 3.8 Composition/calculation of final mark ............................................................. 9 3.9 Access to the last summative assessment opportunity ............................... 9 3.10 Access to replacement and supplementary assessment opportunities . 10 3.11 Collection of assessment scripts and request/application for remarking 10 3.12 Grievances and appeals ................................................................................. 10 4. STUDY COMPONENT (LEARNING UNITS) .............................................. 11 4.1 Learning unit 1: Organizing IT Project.......................................................... 11 4.2 Learning unit 2: 3PM and the Agile Dynamic .............................................. 12 4.3 Learning unit 3: Programme Management .................................................. 12 4.4 Learning unit 4: Portfolio Management ........................................................ 12 4.5 Learning Unit 5: Portfolio, Programme, and Project Governance ........... 13 4.6 Learning Unit 6: Portfolio, Programme and Project Office ........................ 13 5. ANNEXURES ......................................................................................................... 14 5.1 Annexure 1 Application for Deferred Test ....................................................... 14 5.2 Annexure 2 Assignment Submission Delaration Form .................................. 15 5.3 Annexure 3 Appointment with Subject Lecturer ............................................. 16 1 1. INTRODUCTION 1.1 Welcome Welcome to the Advanced Management of IT Projects module. For most organizations, projects, programmes, and portfolios are vehicles through which improvements are made and competitive advantage is achieved. The management of these projects, programmes, and portfolios has proven to be a complex tasks with several falling short of its intended results. The purpose of this module is to further develop students who can demonstrate focused knowledge on general principles and application in providing leadership for the effective and efficient management of IT project that contribute towards achieving organizational objective. The module focuses on creating a responsible and accountable culture that contributes towards enlightening the management and good governance of projects, programmes and portfolios. 1.2 School/Department information The Department of Applied Information Systems is part of the School of Consumer Intelligence and Information Systems and strives to be the preferred provider of comprehensive and innovative ICT education, training and research programmes to benefit industry and broader society. We believe in: Passion Quality – Professionalism The College/Department’s contact information are as follow: Prof Mercy Mpinganjira Director of the School Tel +27 11 559 2455/3200 Office: C Ring 602, Kingsway Campus Ms. Stella Bvuma Head of Department Tel +27 11 559 1139 Office: G Purple 4, Auckland Park Bunting Road Campus Ms. Martha Winter Administrator: Applied Information Systems Tel +27 11 559 1214 Office: G Purple 4, Auckland Park Bunting Road Campus 2 1.3 Lecturer information Mr. Kwete Mwana Nyandongo 0115591658 kweten@uj.ac.za D blue 4 (Bunting road Campus) 1.4 Purpose and use of this learning guide The purpose of this learning guide is to provide you with important administrative, organisational and module information and as such, a frame of reference and road map to guide you in the planning and preparation in this module through the year. It is of critical importance that you continually refer to this learning guide throughout the year. This learning guide, the prescribed textbook, the recommended textbooks, and additional reading uploaded on blackboard are not substitutes for lectures/tutorials. The learning guide, textbook, other learning material, lectures, assessments and other activities comprise an inclusive and integrated learning experience aimed at achieving the outcomes of this module. Attendance at lectures is crucial, as lectures do not only allow for more guidance and direction regarding the scope of the module, but also allows for meaningful engagement, which is expected to facilitate an in-depth understanding of the core issues covered in the module. 1.5 Student conduct (academic honesty, rules of engagement, etc.) Dishonesty, plagiarism and general unethical behaviours will not be tolerated. The University and the College view the issue of plagiarism in a serious light. Evidence of plagiarism, dishonesty or general unethical behaviours will be dealt with according to the University’s and/or College’s Regulations. Please Refer to the University’s policies available on UJ website. Please take note of the following class rules: You are not allowed to hold private conversations during lectures. Use of cellular phones, tablets and other wireless devices is not allowed in this class. You must leave the lecture room when asked to do so by the lecturer. You will not be allowed to enter the class after the lecture has started. 3 You may not leave the lecture room before the end of class unless granted permission by the lecturer. It is your responsibility to ensure that you have submitted your assessments. It is your responsibility to ensure that you have presented your project at each scheduled presentation or demonstration, and make sure all group members are in attendance until the end of the session Make sure you have signed the class attendance register before the end of class. You have a right to ask questions if you do not understand. You are allowed to stop me anytime to seek clarification and engage provided that you raise your hand and obtain permission. 2. MODULE AND PROGRAMME INFORMATION 2.1 The place of the programme in the academic disciplinary progression 4 2.2 Module name, code, NQF level, NQF credits and prerequisite Module name Advanced Management of IT projects Module code ITM8X01 NQF level 8 NQF credits (calculated according to 16 notional hours Prerequisites (if any) 2.3 Module purpose, outcomes and assessment criteria The purpose of this module is to further develop students who can demonstrate focused knowledge on general principles and application in providing leadership for the effective and efficient management of IT projects that contribute towards achieving organisational objectives. The module focuses on creating a responsible and accountable culture that contributes towards good governance. Module Purpose MODULE OUTCOMES MODULE ASSESSMENT CRITERIA By the end of this module, the student should be able to …NIT The student should be able to … MO1: Demonstrate an understanding of different organisational structures and its impact on managing IT projects Demonstrate an understanding of different organisational structures and its impact on managing IT projects MO2: Explain the major processes for managing IT programmes Explain the major processes for managing IT programmes MO3: Identify elements and resources that are required to manage IT programmes within the organisational context Identify elements and resources that are required to manage IT programmes within the organisational context 5 Module Purpose MODULE OUTCOMES MODULE ASSESSMENT CRITERIA By the end of this module, the student should be able to …NIT The student should be able to … MO4: Explain the major processes for managing IT portfolios Explain the major processes for managing IT portfolios MO5: Identify elements and resources that are required to manage an IT portfolio within the organisational context Identify elements and resources that are required to manage an IT portfolio within the organisational context MO6: Demonstrate an understanding of the purpose and value of governance and auditing in creating an environment that is conducive to successful IT projects, programmes and portfolios Demonstrate an understanding of the purpose and value of governance and auditing in creating an environment that is conducive to successful IT projects, programmes and portfolios 3. ADMINISTRATIVE AND ORGANISATIONAL INFORMATION 3.1 Prescribed course material (textbook, etc.) Bible, M. J., & Bivins, S. S. (2008). Mastering Project Portfolio Management. Rayner, P., & Reiss, G. (2013). Portfolio and Programme Management Demystified (2 ed.). London and New York: Taylor and Francis Group. Gower (2006). Handbook of Programme Management. London: Gower. 6 3.2 Work schedule for the semester/year WEEK LEARNING UNIT DATE TOPIC READING IN PREPARATION FOR CLASS 1 LU1 22 July Organizing IT Projects Related Publications 2 LU2 5 August Project, Programme, Portfolio Management, and the Agile Dynamic Related Publications 3 LU3 19 August Programme Management Related Publications 4 LU4 16 September Portfolio Management Related Publications 5 LU5 7 October Portfolio, Programme, and Project Governance Related Publications MID-SEMESTER BREAK: 19 SEPT 2020 - 27 SEPT 2020 SEMESTER ONLINE ASSESMENT 1: 12 October 2020 6 LU6 14 October Portfolio, Programme and Project Office Related Publications Study period for students (24 to 28 Oct) 2ND SEMESTER FINAL ASSESMENT (29 Oct to 20 Nov) Supplementary (11-15 of Jan 2021) 3.3 Tutorial arrangements There is normally no tutorial for this module. However if the need arise the lecturer in consultation with the programme coordinator and the department will communicate what can be feasible. 3.4 Class and tutorial attendance This is normally a face-to-face learning programme but due to Covid-19, the module is offered online with live classes as per the schedule. Class attendance is compulsory and it is the learner’s responsibility to catch up on any classes missed, irrespective of the reason for missing the class. Learners who attend less than 80% of the lectures will not be allowed to submit the final assessment regardless of their marks in previous assessments. 7 3.5 Blackboard access and use You are advised to refer to ULink and student emails on a daily basis for updates, changes and regular notices regarding your schedules and assessments. The ULink tool is used regularly to communicate with students in this module. For assistance with logging onto the student portal and access the module on blackboard go to http://student.uj.ac.za or ask the assistants in the computer laboratory to help you. From the student portal go to blackboard via ULink to explore the different tools in your web learning environment for important information: Important Announcement Lecture Slides Class calendar Lecture/work schedule Assessment Results 3.6 Consulting times Face-to-face Consultation hours: By Appointment Given the fact that many students are working and can mostly consult after hours, you are requested to schedule your appointment to ensure that the lecturer makes himself available. The lecturer is committed to accommodate students up to 10 PM provided that an appointment has been scheduled in advance. You are however encouraged to pop up anytime you are on campus if there is urgency. Virtual Consultation: In order to address the pressing need of social distancing due to the COVID-19 pandemic and the need for extensive collaboration, consultation and negotiation as required in today’s project management world, we make use of diverse technologies including social media to ensure constant communication. These Include Collaborate Ultra on Blackboard, Microsoft Team, Zoom, WhatsApp, and Slack 8 3.7 Assessment programme for the semester/year Topic Date Weight Assessment method Assignment Submission 1 Work Covered 19 August up to date and 2020 broad knowledge 15% Research Report Assignment submission 2 Work Covered 7 October up to date and 2020 broad knowledge 15% Research Report 12 October 2020 40% Work Covered up to date Work Covered 21 October up to date and 2020 broad knowledge 30% Research Report Online semester Assessment 1 Assignment submission 3 3.8 Work Covered up to date Composition/calculation of final mark The subject is a continuous Assessment subject. Minimum Full Period Mark for Examination Admission – N/A Full Period Mark Weight – 100% The final module mark will be calculated as per section 3.7 No supplementary assessment opportunities will be granted for this module A minimum pass mark of 50% for the module is required. To pass with distinction, a learner has to achieve at least 75% in the module 3.9 Access to the last summative assessment opportunity Note the following information: There is no summative assessment opportunity You need 80% attendances in both class and Tutorial in order to be allowed to submit the final assessment Participating in class discussion is a key factor when dealing with border cases 9 3.10 Access to replacement and supplementary assessment opportunities (semester tests and examinations) As replacement assessment will only be given to learners with a completed sick test application form (See Appendix A) and a valid doctor’s certificate. Learners must apply for the missed assessment within 7 calendar days after the assessment. All assessments are compulsory, and assessments not handed in on due date will not be marked and 0% will be awarded. This does not apply in the case of official absenteeism: Medical certificates; or Prior application (with confirmation from the sports bureau or cultural office) for participating in provincial, national or international sports or cultural events; or The death of a close family member or friend (a copy of the death certificate or funeral letter must be included as proof); or Other excuses deemed acceptable to the Lecturer In case of the final exam, a supplementary exam may be given to learners who obtain a final mark between 45% and 49%. There is no second chance for a missed presentation or demonstration. 3.11 Collection of assessment scripts and request/application for remarking Feedback for assessments will be available within 7 to 14 working days. Results will be posted on U-link. All results must be queried within 7 working days after publication Feedback for assessments will discussed via blackboard collaborate Ultra. Assessment scripts are handed back to student in the first class after release of results and the remainder can be collected from the lecturer’s office In case of unhappiness with the marking are encouraged to speak to the lecture for review. If the disagreement persists, the escalating process must be followed. 3.12 Grievances and appeals You must be able to follow procedures, solve problems and manage conflict. The Faculty’s grievance procedure should be followed in case of any dissatisfaction or grievance. Therefore, firstly, if you experience any problems 10 in this module, please contact the lecturer or faculty officer as soon as possible so that we can find an appropriate solution. If a satisfactory agreement is not reached, then, secondly, you may consult with the Head of the Department, then with the Deputy Dean or with the Dean of the Faculty. 4. STUDY COMPONENT (LEARNING UNITS) 4.1 Learning unit 1: Organizing IT Project At the end of this unit, you should be able to Explain the strategic planning process, Describe how to select, prioritize, and resource projects as an outgrowth of strategic planning. Describe how to secure projects. Describe what a business case is and why it is critical to project success Describe what a project charter is and why it is critical to project success. Compare and contrast the advantages and disadvantages of organizational structures Describe helpful organizational culture elements and how to overcome culture elements that hinder project success Describe different project life cycle models and when each model is appropriate Describe the executive, managerial, and team roles in projects You will be assessed as competent if you can: Clearly explain how portfolio fit into the strategic planning Understand how to secure projects. Explain what a business case is and why it is critical to project success Understand what a project charter is and why it is critical to project success. Evaluate the advantages and disadvantages of organizational structures Understand helpful organizational culture elements and how to overcome culture elements that hinder project success Understand different project life cycle models and when each model is appropriate Understand the executive, managerial, and team roles in projects 11 4.2 Learning unit 2: 3PM and the Agile Dynamic At the end of this unit, you should be able to: Understand what portfolio, programmes and project management are. Distinguish portfolios, programmes and project Know and understand different concept around portfolios, programmes and project management Identify the benefits linked to good management of 3PM 4.3 You will be assessed as competent if you can: Clearly define portfolio, programmes and project management. Know differences between portfolio, programmes and project. Understand portfolio, programmes and project management concepts. Know the benefits behind portfolio, programmes and project management. Learning unit 3: Programme Management At the end of this unit, you should be able to: Understand programme management activities, topic areas and knowledge areas Distinguish the types of programme management and understand its benefits Establish the foundation of programme management Provide the purpose of programme management. Review the development in management as an evolving discipline. Identify issues and development in programme management. You will be assessed as competent if you can: Describe programme management activities, topic areas and knowledge areas Know what type of programme management exist and how they influence the approach Understand different various related terminologies Understand the goals and objectives of programme management Explain how programme management evolved from project management Identify programme management strength. 4.4 Learning unit 4: Portfolio Management At the end of this unit, you should be able to: Understand portfolio management concept Understand portfolio management processes 12 Distinguish Portfolio key players Understanding Portfolio Management tools and Techniques You will be assessed as competent if you can: Understand portfolio management concept Understand portfolio management processes Distinguish Portfolio key players Understanding Portfolio Management tools and Techniques 4.5 Learning Unit 5: Portfolio, Programme, and Project Governance At the end of this unit, you should be able to Know the principles of Governance Outline the Governance structure Assess Governance Trends Critique the theories of Governance Determine Key Roles Players You will be assessed as competent if you can: 4.6 Understand all principles around governance Know the structure of good governance Elaborate on governance trends Explain the theories of governance Identify different key players roles Learning Unit 6: Portfolio, Programme and Project Office At the end of this unit you should be able to understand the structure of Portfolio, Programmes and Project Office Identify the types of Portfolio, Programmes and Project Office Identify the Purpose of Portfolio, Programmes and Project Office Understand the Foundation of Portfolio, Programme and Project Office You will be assessed as competent if you can: Differentiate portfolio, programmes and project structures. Know what types of Portfolio, Programmes and Project Office exist Understand the goals and objectives of Portfolio, Programmes and Project Office Understand different various related terminologies 13 5. ANNEXURE 5.1 Annexure 1 DEPARTMENT OF APPLIED INFORMATION SYSTEMS Application for Deferred Test 14 5.2 Annexure 2 DEPARTMENT OF APPLIED INFORMATION SYSTEMS Assignment Submission Declaration form Software Project I __________________________________________ (Full names and surname) with: Student number: ID number: __________________________________ __________________________________ hereby declare that this assignment entitled: __________________________________________________________________________ __________________________________________________________________________ is my own work, and had not been published, even partially, anywhere else by anyone else except where I explicitly indicate otherwise. I understand that plagiarism means presenting the ideas and words of someone else as my own, without appropriate recognition of the source. I have fully acknowledged all words, ideas and results from other sources that I have used in this assignment through a generally accepted style of quotes, references and bibliography. I am aware that the university views plagiarism as a serious offence punishable by a disciplinary committee. I declare that not more than 10% of this assignment is directly quoted from any other published source, and that all sources used in this assignment are listed in the references at the end of the assignment. __________________________ ______________________ SIGNATURE Telephone numbers: E-mail address: DATE Home: ________________________________ Work: ________________________________ Cell: ________________________________ ________________________________ 15 5.3 Annexure 3 DEPARTMENT OF APPLIED INFORMATION SYSTEMS Appointment with Subject Lecturer DATE:…………………………TIME OF APPOINTMENT:…………………………………………. (Secretary to complete) NAME OF STUDENT:………….……………………………………………………………………… STUDENT NUMBER:…………………………………………………………………………………. CONTACT NUMBER………………………………………………………………………………….. PROGRAMME:…………………………………………………………………………………………. SUBJECT / MODULE…………………………………………………………………………………... LECTURER………………………………………………………………………………................... NATURE OF THE ISSUE TO BE DISCUSSED (student must disclose full details and attach documentary proof where necessary) ……………………………………………………………………………………………………………. ………………............................................................................................................................ .................................................................................................................................................. ................................................................................................................................................... ................................................................................................................................................... SIGNATURE OF STUDENT:…………………………DATE:………………………..RESOLUTION: (How was the issue resolved? Lecturer must complete and return the form for filing) .............................................................................................................................................. ................................................................................................................................................ ................................................................................................................................................ ................................................................................................................................................ SIGNATURE OF LECTURER:……………………………DATE……………................ ……… 16